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Submitted URL: https://www.customergauge.com/
Effective URL: https://customergauge.com/
Submission: On July 25 via automatic, source certstream-suspicious — Scanned from US
Effective URL: https://customergauge.com/
Submission: On July 25 via automatic, source certstream-suspicious — Scanned from US
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WE EMPOWER THE WORLD'S LARGEST BRANDS WITH ACCOUNT EXPERIENCE
Drive revenue using real time feedback from your B2B value chain and help your
front-line staff act on customer insights quickly to reduce churn, upsell happy
customers, and generate new business referrals from super-promoters of your
brand.
Ranked Best For B2B in Gartner VOC Report
Learn More
Demo Now
See It In Action
TRUSTED BY 100+ OF THE BEST CONSUMER PACKAGED GOODS BRANDS ON THE PLANET
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CPG IS CHANGING FAST—DON'T GET LEFT BEHIND.
The digitalization of CPG is happening before our eyes and whoever owns the
data, will win—big. The old way of researching the market once a year with stale
feedback won’t cut it anymore in this new digital-first world. The solution: you
need real-time insights and an automatic system to follow-up on B2B customer
feedback at scale to grow your marketshare faster than the competition.
See What's
Changed.
THE OLD WAY OF COLLECTING B2B CHANNEL FEEDBACK IN CPG
Advantage Group / IPSOS Report Driven Insights
Phone Based
Surveys
Survey
1x Per Year
Minimal Action or Follow-up with B2B Customers
Siloed Country/Divisional
Approach
Lack of Industry
Benchmarking
THE NEW WAY OF COLLECTING B2B CHANNEL FEEDBACK IN CPG
Digital-First
Approach
Multi-Channel
Feedback Collection
"Always On"
Customer Feedback
Automatic Customer Follow-up Systems
Personalized Dashboards For Every Team
Internal & External
CPG Benchmarking
CUSTOMERGAUGE IS PIONEERING THE NEW WAY OF COLLECTING B2B CHANNEL FEEDBACK IN
CPG
3M+
CPG Surveys Sent Per Year
6M+
Global CPG Benchmarks
100+
CPG Clients Worldwide
160+
Countries Collecting Feedback
OUR CPG CLIENTS ARE TRANSFORMING THEIR B2B BUSINESSES AS A RESULT
“
AFTER A SUCCESSFUL PILOT, WE ROLLED OUT CUSTOMERGAUGE TO 50+ COUNTRIES AND THE
PROGRAM IS NOW ONE OF OUR CEOS TOP-PRIORITY PROJECTS.
-Matthieu Simon
See Their Story
“
WE HAVE 27+ MARKETS WHERE WE’RE DEPLOYING THE ACCOUNT EXPERIENCE SOFTWARE AND
PLAYBOOKS.
-Luiz Gondim
See Their Story
“
WE SAW SIGNIFICANT RESULTS AFTER THE FIRST HOUR OF GOING LIVE—WE COULD
IMMEDIATELY SEE HOW THIS WAS GOING TO IMPACT THE ENTIRE ORGANIZATION.
-Stuart Ward
See Their Story
“
THE CUSTOMERGAUGE TEAM HELPED US MOVE FROM A TRADITIONAL CALL-CENTER APPROACH TO
A DIGITAL-FIRST APPROACH AT SCALE WITHOUT LOSING THE CUSTOMER VOICE.
-Jeffrey Jahn
See Their Story
HOW ACCOUNT EXPERIENCE WORKS FOR CPG
It’s now easier than ever to remove silos and start acting on B2B customer
feedback in real-time so you can gain more marketshare, build deeper
relationships, and generate more revenue from your customers.
STEP 01
CAPTURE CHANNEL FEEDBACK
Email
SMS
Popups
Call Centers
WhatsApp
STEP 02
CUSTOMERGAUGE AX PLATFORM
CX Revenue Focus
Real-Time Feedback
Industry Benchmarks
Success Playbooks
STEP 03
WHAT TO EXPECT
More Upsells
More Referrals
Targeted Support
Increased Marketshare
See It Live
THE CPG SOFTWARE
DESIGNED FOR YOUR ENTIRE TEAM
Revenue Operations
Executives
CX Management
Account Management
360 Degree View of Your Account Base
Gain visibility into at-risk and high-value accounts to discover opportunities
for better retention and revenue growth.
Track Upsells & Cross-sells
Pinpoint new revenue streams from upsells, cross-sells, and referrals and track
your progress against targets.
Net Retention Tracking
Understand how customer experience impacts retention gains, losses, and your
bottom line. Stay ahead of churn with down-sell indicators to maximize growth
over time.
Predict Revenue With NPS
Imagine if you could determine how 1 NPS point impacts your bottom line? With
our Revenue Simulator, you can set targets based on hard data that puts CX and
revenue into center focus.
Predict Churn to Increase Retention
Quickly identify ‘absence of signal’ to re-establish relationships with
high-value accounts who have gone dark.
Outperform Your Competition
Benchmark your experience internally across divisions/locations and externally
vs. your CPG peers with the world’s largest CPG experience benchmark data set.
Grow Your Marketshare
Improve every single channel relationship across the globe at scale with
real-time customer experience insights while driving more revenue.
Create a Real Customer-Focused Culture
Building a customer-centric culture starts from the top down—give your teams the
tools they need to resolve B2B customers’ problems in real-time and share wins
internally.
Always-on Feedback
Level up your feedback strategy from once-a-year data collection to an
‘always-on’ listening program and act on every interaction at scale.
Automatic Case Management
Go on auto-pilot with CustomerGauge and automatically distribute feedback from
your accounts to frontline managers in real time.
Fully Customizable Dashboards
Easy-to-control dashboards arranged how you want it — with global and divisional
segmentation capabilities to dive deeper into NPS, response rates, retention,
text analytics, and much more.
ROI-based Insights
Every account is valuable, but not every account holds the same value.
CustomerGauge directly integrates revenue with experience data for better
visibility into your account landscape.
360-degree Account View
Goodbye endless customer reports, hello prioritized accounts. Combat churn with
a holistic, organized view of the accounts that need your immediate attention —
and have the biggest impact on your bottom line.
Track Account Engagement
Track the health of account relationships with a complete view of your
engagement from support ticket systems and business reviews to CRM activities.
Drill Down on Account Satisfaction
Discover unique profiles on every account with access to stakeholder
information, churn likelihood, coverage percentage, and relevant satisfaction
drivers.
Detailed Case Management
Get to the heart of customer feedback with a complete, holistic view of your
accounts while assigning cases automatically, tracking statuses, and more.
See It Live
RANKED #1 FOR B2B BY GARTNER
Every month you are losing money to churn whether you realize it or not. Account
Experience helps you get control of churn and generate net-new opportunities so
you can grow faster than your competition.
"CustomerGauge has the top score for the enterprise B2B use case. It succeeds in
improving customer retention and loyalty, and in providing the evidence of the
resultant financial benefit."
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