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TERMS AND CONDITIONS

TERMS AND CONDITIONS

 * Privacy Policy
 * Website
 * Access to website
 * Intellectual Property Rights
 * Communications
 * Your Account
 * Products and pricing
 * Orders acceptance of orders
 * Order cancellation
 * Problems with an order
 * Order related E-mails
 * Exchanges
 * Payment Terms
 * Shipping delivery policy
 * Substitution policy
 * Return refund policy
 * Disclaimers limitations and exclusions Of liability
 * User submissions
 * Indemnity
 * Ability to accept the terms conditions
 * Applicable law jurisdiction
 * Local laws
 * Entire agreement
 * General
 * Important notice to webmasters
 * Feedback and Suggestions
   

Dear Customers,

Welcome to Ferns N Petals!

The following rules (“Terms and Conditions”) govern (a) the use of the website:-
www.FNP.sg By using any one of our Sites, you (a) acknowledge that you have
read, understand, and expressly agree to be legally bound by these Terms and
Conditions (including our privacy policy (“Privacy Policy”),

Subject to Applicable Law, FNP may, in its discretion, from time to time amend
or otherwise modify the Terms & Conditions. FNP recommends that you carefully
read the Terms and Conditions each time you visit the Website as the Terms &
Conditions may affect your rights.

If you do not agree with the Terms & Conditions of Use, do not use the Website
for its intended usage.

PRIVACY POLICY

FNP’s Privacy Policy forms part of the Terms & Conditions and can be found on
the below mentioned links: privacy policy



WEBSITE

These Terms & Conditions apply to all users of the Website. The Website may
include content, information or links to third parties or third party websites.
FNP does not regularly review materials posted, or products or services offered,
on the Website by such third parties and does not necessarily endorse all of the
materials, products, and services available on such third party websites. By
accepting these Terms & Conditions you agree to hold harmless and relieve FNP
and its affiliates from any liability whatsoever arising from your use of
information from a third party or your use of any third-party website and any
you agree and acknowledge that viewing and usage of the contents of any such
third party website is solely made at your own risk.

FNP recommends that before you disclose any personal information to a third
party, you should first read and accept the third party’s privacy policy and
terms and conditions of use (if applicable) of their website.

The customer using the website who are Minor /under the age of 18 shall not
register as a User of the website and shall not transact on or use the website.

The cardholder must retain a copy of transaction records and Merchant policies
and rules.



ACCESS TO WEBSITE

FNP hereby provides its conditional permission for you to access the Website in
accordance with these Terms and Conditions provided that you use the Website on
your continued and absolute compliance with these Terms and Conditions. You
shall not rent, transfer, assign, commercially exploit, resell or sublicense
access to the service/products available on the Website to any third-party. You
may only use this Website solely for (1) your personal, non-commercial use, (2)
you may download a single copy of the materials from the Website only for your
personal, non-commercial home use. You agree not to use or launch, or cause to
be used or launched, any automated/computerized/analogue/hybrid system or
program in connection with the Website or online ordering, including without
limitation, publishing or distributing vouchers or codes, "robots", "spiders",
"offline readers", place pop-up windows over its pages, or otherwise affect the
display of its pages and anything of similar nature. Notwithstanding the
foregoing, FNP grants the operators of public search engines permission to use
spiders to copy materials from the website for the sole purpose of creating
publicly available searchable indices of the materials, but not caches or
archives of such materials. FNP reserves the right to revoke these exceptions
either generally or in specific cases at any time.

You agree not to collect or harvest any personally identifiable information from
the Website or use the communication systems provided by the Website for any
commercial solicitation purposes. You agree not to solicit for any reason
whatsoever any users of the Website with respect to their Submissions to the
Website.Except as expressly provided herein, you may not modify, copy,
distribute, broadcast, transmit, reproduce, publish, license, transfer, sell,
mirror, frame, deep link, or otherwise use any information or material obtained
from or through this Website without the prior written permission of the
material’s owner.



INTELLECTUAL PROPERTY RIGHTS

The text, graphics and Website’s html code (including flash files, java script
etc.) contained in the Website are the exclusive property of FNP, its affiliates
or related entities. Except where otherwise provided, the text, graphics and
html code contained here shall not be copied, distributed, displayed,
reproduced, adopted or transmitted in any form or by any means without the prior
express written permission of FNP.

The Website may link to websites not maintained by or related to FNP. Hyper-text
links are provided as a service to users and are not sponsored by or affiliated
with this website or FNP. FNP has not reviewed the websites hyper-linked to or
from this website and is not responsible for the content of any other website.
These links are to be accessed at the user’s own risk and in accordance with the
Website’s usage policy. FNP makes no representations or warranties about the
content, completeness, or accuracy of these links or the websites hyper-linked
to the Website. Furthermore, FNP does not implicitly endorse third-party
websites hyper-linked to the Website.

The Website may link to websites not maintained by or related to FNP. Hyper-text
links are provided as a service to users and are not sponsored by or affiliated
with this website or FNP. FNP has not reviewed the websites hyper-linked to or
from this website and is not responsible for the content of any other website.
These links are to be accessed at the user’s own risk and in accordance with the
Website’s usage policy. FNP makes no representations or warranties about the
content, completeness, or accuracy of these links or the websites hyper-linked
to the Website. Furthermore, FNP does not implicitly endorse third-party
websites hyper-linked to the Website. The intellectual property on the Website,
except all User Submissions (as defined hereinafter), including but not limited
to the text, software, scripts, graphics, photos, logos, images, concepts,
sounds, music, videos, interactive features and anything else capable of being
copyrightable under the Applicable Law ("Content") and the trademarks, service
marks and logos contained therein ("Trademarks"), are owned by/licensed to FNP,
subject to copyright and other intellectual property rights under the Applicable
Laws and international conventions. Content on the Website is provided to you as
is for your information and personal use only and shall not be used, copied,
reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or
otherwise exploited for any other purposes whatsoever without the prior written
consent of FNP or the respective owners, as the case may be. FNP reserves all
rights not expressly granted in and to the Website and the Content. You agree
not to engage in the use, copying, or distribution of any of the Content other
than expressly permitted herein, including any use, copying, or distribution of
User Submissions of third parties obtained through the Website for any
commercial purposes. If you download or print a copy of the Content for personal
use, you must retain all copyright and other proprietary notices contained
therein. You agree not to circumvent, disable or otherwise interfere with
security related features of the website or features that prevent or restrict
use or copying of any Content or enforce limitations on use of the Website or
the Content therein. The contents of the Website are Copyright (c) 2019 Ferns
’N’ Petals All rights reserved



COMMUNICATIONS

You consent to receive communications from us by e-mail, SMS or any other
communication made electronically, verbally or physically through post. You
agree that all agreements, notices, disclosures and other communications that
FNP provides to you by e-mail or in any other aforementioned mediums satisfy any
legal requirement that such communications be in writing.



YOUR ACCOUNT

If you use the Website, you are responsible for maintaining the confidentiality
of your account and password and for restricting access to your computer, and
you agree to accept responsibility for all activities that occur under your
account or password. FNP reserves the right to refuse service, terminate
accounts, remove or edit content, or cancel orders in our sole discretion.



PRODUCTS AND PRICING

All products listed on the Website their descriptions, and their prices are each
subject to change. FNP reserves the right, at any time, to modify, suspend, or
discontinue the sale of any product or services with or without notice. You
agree that FNP will not be liable to you or to any third party for any
modification, suspension, or discontinuance of any product or services. In the
event a product or service is listed at an incorrect price or with incorrect
information due to typographical error or error in pricing or information on
such product or services received from FNP’s suppliers, FNP shall have the
right, prior to the acceptance of any order, to decline or cancel any such
orders, whether or not the order has been confirmed and/or you have been charged
for such product or service. If you have been already been charged for the order
and FNP cancels your order, FNP for any reason whatsoever, FNP will issue a
credit to your credit/debit card or bank account in the amount of the charge.



ORDERS & ACCEPTANCE OF ORDERS

When you make an order, you are making an offer to purchase, and such offer is
subject to acceptance of FNP. Your receipt of an order confirmation from FNP
does not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. FNP reserves the right at any time after
receipt of your order to accept or decline or cancel your order (in whole or in
part) for any reason whatsoever. FNP may require additional verifications or
information before accepting any order. In the event that you are purchasing a
gift order, you will be required to accurately provide the gift recipient’s name
and shipping address. Your order is not accepted until FNP sends you shipping
information for the order (or the accepted portion thereof). Notwithstanding the
foregoing, you agree that, if FNP cancels all or a part of your order, your sole
and exclusive remedy is either that (a) FNP will issue a credit to your
credit/debit card or bank account in the amount charged for the cancelled
portion (if your account card has already been charged for the order) or (b) FNP
will not charge your credit/debit card or bank account for the cancelled portion
of the order.

For your convenience, FNP accepts Visa, Master Card, Diners Club, American
Express, SBI Debit Card, Wallet, UPI and PayPal. Notwithstanding anything
contained herein, any and all payments made vide abovementioned options, either
through payment gateway on the FNP website or through FNP mobile application,
are subject to specific terms and conditions of such third party payment
gateways.

FNP encourages you to place your order on the Website for the fastest possible
service, but if you prefer, please feel free to call in your order. You can
reach us at +65 97279363.

Timings:

8 am - 1 am (Mon-Sun)
Customer can place the order by two methods:-

Online - Customer can place order on website and make the payment through below
mentioned modes of online payment.

Offline – By calling the call centre of FNP SINGAPORE.



ORDER CANCELLATION

FNP makes every effort to ensure that you receive excellent service. If, at any
time, you experience problems with an order, please let us know. FNP is will not
cancel or change orders already in process at the florist, en-route or
delivered. Same-day orders are processed immediately, and usually cannot be
changed. If you are calling about an order that is scheduled to be delivered on
the same day, you can reach us +65 97279363. No change in delivery instructions
will be entertained by FNP prior to 2 working hours of the time of delivery and
acknowledged by our Customer support team (domestic). No change of any kind in
the delivery requests will be entertained for any international order 48 hours
before the scheduled delivery of the order unless confirmed by our Customer
Service team on email (international deliveries). FNP will not cancel any order
unless informed 24 hours (domestic) / 48 hours (international) prior to the
delivery date.

Notwithstanding anything contained herein the Terms and Conditions, any Discount
Voucher issued to you by FNP can be used only once and will expire thereafter,
even if the order/delivery is unsuccessful.

Note: A refund will be processed by FNP in the event FNP determines that the
cancellation of the order is due to FNP’s incapability of fulfilling the order.



PROBLEMS WITH AN ORDER

FNP makes every effort to ensure that you receive excellent service. If, at any
time, you experience problems with an order, please let us know.

Note: FNP will not entertain any complaint for perishable products like fresh
flowers, cake etc. after 48 hours from the time of delivery.



ORDER-RELATED E-MAILS

Shortly after you place an order, you will receive an Order Confirmation e-mail
which will include all the details of your order, including the order number,
(required in the event you need to contact FNP). To show our appreciation, you
will receive a confirmation e-mail from FNP when your gift has been delivered.



EXCHANGES

It will not be possible for us to accept any request for product exchanges.



PAYMENT TERMS

For each product or service you order on the Website, you agree to pay the price
applicable for the such product or service as of the time you submitted your
order (“Product Price”), the delivery fees for the delivery service you select,
if any (“Delivery Fees”), and any applicable taxes (defined below).

MODE OF MAKING PAYMENT

“We accept payments online using Visa and MasterCard credit/debit card in AED
(or any other currency agreed)”.

 * Debit Card
 * Credit Card - Domestic and international
 * Internet Banking (Funds transfer in FNP’s account)
 * PayPal
 * Cash on Delivery
 * Wallet
 * UPI

Offline (Over the Phone: When customer places order over the phone. At times
customer places an order on Website however payment gets stuck in gateway and
payment may not go through. In such situations customer might get a call from
our specialist support unit to assist them in placing the order.)

OFFLINE (CALL CENTER)

When customer places order over the phone. At times customer places an order on
website however payment gets stuck in gateway and payment may not go through. In
such situations customer might get a call from our specialist support unit to
assist them in placing the order.



SHIPPING & DELIVERY POLICY

The below mentioned terms of the shipping and delivery are qualified by the
Shipping Disclaimer, which forms an integral part of the Terms and Conditions.

Same Day Delivery & Midnight delivery

Order before 7 PM for delivery across Singapore.
Proof of delivery will be provided in case of any dispute in delivery.
FNP does not guarantee time of delivery to rural route addresses, hotels,
hospitals, military bases or cemeteries. To request a specific delivery time,
please type it into the Special Instructions field during checkout. FNP will
endeavour to accommodate your preferences.
FNP, in conjunction with our service providers, will attempt to deliver a
product on the requested delivery day. You acknowledge that requested delivery
dates are non-binding estimates only and that you have no claim against us for
any delays or early deliveries. We reserve the right to make deliveries in
instalments, which shall not relieve you from your obligation to accept and pay
for remaining deliveries. Our service providers do not telephone prior to
delivering packages, and we cannot guarantee the time of delivery. All products
are deemed accepted upon our delivery of the product to you or your designated
recipient’s address.
FNP will NOT deal or provide any services or products to any of OFAC sanctions
countries in accordance with the law of SINGAPORE.
Multiple shipments: Your order may be processed in multiple shipments. In case
of Multiple Shipments, multiple postings may appear in the Cardholder’s monthly
statement.



SUBSTITUTION POLICY

Occasionally, substitutions of flowers or containers are necessary due to
temporary, regional availability issues. If this is the case with the
gift/order/product you have selected, experienced florists of FNP will ensure
that the style, theme and color scheme of your arrangement is preserved and will
only substitute items of equal or higher value. However FNP reserves the right
to substitute the flowers (including specified color) / other products with
equal or higher value in case of non-availability of the desired product.



RETURN & REFUND POLICY

Refunds


Your purchase is final and non-refundable. Subject to the other Term and
Conditions, no product or service may be returned..

Notwithstanding anything contained in the Terms and Conditions, in the event FNP
decides to refund to you, FNP will offer only credit vouchers equivalent to the
refund amount but in some case FNP will refund the money back and the refund
could be processed if we have account details of the customer. Refund could be
processed if it is agreed upon and communicated in writing to the customer.

“Refunds will be done only through the Original Mode of Payment”.

FNP is not responsible and does not guarantee refund for cases where:

Flowers, plants, fruits, sweets, gift products and preserved items delivered to
incorrect addresses supplied by the sender.

Unsuccessful deliveries arising from the recipient not being present at time of
delivery at the address supplied by the sender.

Decreased product quality due to an incorrect delivery address supplied by the
sender, or a re-route requested by the sender.

Product quality problems caused by improper handling by the recipient.

Exchanges


FNP will not accept any product exchanges.

Damaged/Defective Products


If any product received by you is in a damaged/defective condition, you should
report the same to FNP within 48 hours of such delivery at +65 97279363 and
e-mail the photographs of the same at support@fnp.sg. FNP will in its sole
discretion will either deliver to you, the new product at its own cost or refund
to you the amount in relation to such product. Subject to the Terms and
Conditions, once refund is initiated by FNP, it takes 10-15 business days to
reflect the refund amount in your account.

No returns are allowed. However, in case if a wrong or a defective product has
been sent, do let us know at the earliest. You can write to us at support@fnp.sg
or call us at +65 97279363 (8 AM - 12 AM, Mon - Sun).

FNP is not responsible and does not guarantee refund for cases where:

 * Flowers, plants, fruits, sweets, gift products and preserved items are
   delivered to incorrect address provided by the sender.
 * Unsuccessful deliveries arising from the recipient not being present at the
   time of delivery at the address provided by the sender or the recipient
   refusing to accept the delivery.
 * Product quality problems caused by improper handling of the product.

A full refund for cancellations is allowed if made 24 hours or more prior to the
scheduled delivery date. In the event that we are unable to supply all or part
of your order (the product or any substitute product to you at all), we shall
notify you as soon as possible and reimburse your payment.

Online refund is credited directly through the mode from which the customer has
paid the money within 24 working hours. Once processed by FNP, refund takes 7 to
10 business days to reflect in your account.



DISCLAIMERS, LIMITATIONS AND EXCLUSIONS OF LIABILITY

While FNP endeavours to provide the most accurate, up-to-date materials
available, the information, materials, products, and services available on the
website, there may exist some inaccuracies, typographical errors, or outdated
information. Moreover, FNP may make modifications or changes to the website or
the information, materials, products, and services described in the website at
any time. FNP is not responsible for any typographical or pricing errors on the
website; FNP reserves the right to refuse or cancel orders at any time,
including but not limited to orders that contain incorrect prices or product
descriptions, orders in which FNP believes the customer has violated applicable
law, and orders that FNP believes are harmful to FNP or its affiliates. FNP also
reserves the right to limit the number of items purchased or orders placed
through this website.

You assume the sole risk of making use or relying on the information, materials,
products, and services available on this website. FNP makes no representations
about the suitability, completeness, timeliness, reliability, legality in your
jurisdiction, or accuracy of the information, materials, products, and services
described or contained in this website for any purpose. to the fullest extent
permissible by applicable law, FNP disclaim all warranties, express or implied,
including, but not limited to, implied warranties of merchantability, fitness
for a particular purpose, non-infringement, system integration, data accuracy,
and quiet enjoyment. FNP does not warrant that the website, its servers, or
e-mail sent from the website are free of viruses or other harmful components.

FNP and its affiliates will not be liable for any damages of any kind arising
from the use of the website, including, but not limited to direct, indirect,
incidental, punitive or consequential damages or special damages in connection
with these terms and condition, the service, the website, or the products,
whether or not such damages were foreseeable and even if FNP was advised that
such damages were likely or possible. In no event will aggregate liability of
FNP to you for any and all claims arising in connection with these terms and
conditions, the service, the website, or the products exceed the greater of (1)
SGD 100 or (2) the amounts you have paid to company in relation to the service,
the products or the usage of the website in the past 1 (one) month hereunder.
You agree and acknowledge that this limitation of liability is an essential term
between you and FNP relating to the provision of the website, the service and
the products to you, and FNP would not provide the website or service or
products to you without this limitation.

FNP and its affiliates will not be liable for any damages of any kind arising in
relation to (1) the use or consumption of products procured / manufactured by
third parties or (2) the products delivered to you by any third party. FNP
assumes no responsibility for examining or evaluating the products and services
offered by them. FNP does not warrant the offerings of, any of these businesses
or individuals. FNP does not endorse, in any way, any third party products or
services or website’s content thereof. Any claim in respect of the same shall be
made directly with the third party.



USER SUBMISSIONS

FNP welcomes your comments about your experiences shopping with us and your
suggestions about how to improve the Website. The Website permit the submission
of written works, photos, audio files, videos or other communications submitted
by you and other users of the website (“User Submissions”) and the hosting,
sharing and/or publishing of the User Submissions. Any comments, ideas,
suggestions, information, or any other content you contribute to FNP or the
Website (including the name you submit with any content) will be deemed to
include a royalty-free, perpetual, irrevocable, nonexclusive right and license
for FNP to adopt, publish, reproduce, disseminate, transmit, distribute, copy,
use, create derivative works from, display worldwide, or act on such content
without additional approval or consideration in any form, media, or technology
now known or later developed for the full term of any rights that may exist in
such content, and you waive any claim to the contrary. You agree and understand
that whether or not such User Submissions are published on the Website, FNP does
not guarantee any confidentiality with respect to any such submissions.
Furthermore, you agree and acknowledge that FNP may publish your name and
submissions on the Website, FNP managed social media, advertising, print
material or in any other press releases of media items.

In relation to your User Submission you covenant, represent and warrant that:
you own or otherwise have the necessary licenses, rights, consents and
permissions to use and authorise FNP to use all patent, trade mark, trade
secret, copyright or other proprietary rights in and to any and all the User
Submissions to enable inclusion and use of the User Submissions in the manner
contemplated by the Website and the Terms & Conditions.

In connection with your User Submissions, you agree that you will not (i) submit
material that is copyrighted, protected by trade secret or otherwise subject to
third party proprietary rights, including privacy rights, unless you are the
owner of such rights or have permission from their rightful owner to post the
material and to grant FNP all of the license rights granted herein; (ii) publish
falsehoods or misrepresentations that may cause or likely to cause any damage to
FNP or any third party; (iii) submit material that is unlawful, obscene,
defamatory, threatening, pornographic, harassing, hateful, racially or
ethnically offensive, or encourages conduct that would be considered a criminal
offense, give rise to civil liability, violate any law, or is otherwise
inappropriate; (iv) post advertisements or solicitations of business: (v)
impersonate another person.

Your agrees and acknowledge that FNP does not endorse any User Submission or any
opinion, recommendation, or advice expressed therein, and FNP expressly
disclaims any and all liability in connection with User Submissions.
Furthermore, FNP does not permit copyright infringing activities and
infringement of intellectual property rights on the Website, and FNP is entitled
to block and remove all content and User Submissions if properly notified that
such content or User Submission infringes on another’s intellectual property
rights. FNP reserves the right to remove content and User Submissions without
any prior notice.

FNP may also terminate, without notice, a user’s access to its website, if the
user is determined to be a repeat infringer. A repeat infringer is a User who
has been notified of infringing activity twice and/or has had a User Submission
removed from the website. FNP also reserves the right to decide whether content
or a User Submission is appropriate and complies with these Terms & Conditions
for violations other than copyright infringement and violations of intellectual
property law, such as, but not limited to, pornography, obscene or defamatory
material, or excessive length.



INDEMNITY

You agree to indemnify, defend and hold harmless FNP, its affiliates, and all of
their employees, agents, officers, directors, proprietors, partners,
representatives, shareholders, servants, attorneys, accountants, predecessors,
successors, and assigns from and against any and all claims, proceedings,
damages, injuries, liabilities, losses, costs, and expenses (including
reasonable attorneys’ fees and litigation expenses) relating to or arising in
connection with (i) your use of and access to the Website; (ii) your violation
of any term of these Terms & Conditions; and (iii) your violation of any third
party right, including without limitation any copyright, property, or privacy
right; (iv) any claim that one of your User Submissions caused damage to a third
party; and (v) use of the User Submissions by FNP.



ABILITY TO ACCEPT THE TERMS & CONDITIONS

You affirm that you are either more than 18 years of age, or possess legal
parental or guardian consent, and are fully able and competent to enter into the
terms, conditions, obligations, affirmations, representations, and warranties
set forth in these Terms & Conditions, and to abide by and comply with these
Terms & Conditions.



APPLICABLE LAW & JURISDICTION

By accessing the Website, you agree that the laws of SINGAPORE, without regard
to principles of conflict of laws, will govern these Terms and Conditions and
any dispute of any sort that might arise between you and FNP or its affiliates.
Any claim or dispute between you and FNP that arises in whole or in part from
accessing or using the Website or in relation to orders, delivery, quality or
any such products or services offered through the Website, shall be decided
exclusively by a court of competent jurisdiction located in SINGAPORE only.



LOCAL LAWS

FNP makes no representation that the products/materials as mentioned on the
Website is appropriate or available for use in other locations, and access to
them from territories where any of the contents of this Website are illegal, is
prohibited. Further, FNP makes no representation that the products and services
available for sale or use on the Website are appropriate or available for use in
other locations, and use or purchase of such products or services from
territories where such purchase or use is illegal is prohibited. If you choose
to access or make purchases from the Website from other locations, you do so on
your own volition and are responsible for compliance with any applicable local
laws.



ENTIRE AGREEMENT

These Terms and Conditions, together with FNP’s return policy, security and
privacy, substitution policy, privacy policy, disclaimers and other rules and
policies posted on the Website, which are hereby incorporated as if set forth
fully in these Terms and Conditions, constitute the entire agreement between you
and FNP with respect to your use of and material available through the Website,
and they supersede all prior or contemporaneous communications and proposals
between you and FNP, if any, with respect to the Website. Any rights not
expressly granted in these Terms and Conditions are reserved.



GENERAL

In the event that any provision contained in these Terms and Conditions is held
by a court of competent jurisdiction to be contrary to any law or deemed
invalid, the remaining provisions of these Terms and Conditions will remain in
full force and effect. No joint venture, partnership, employment, or agency
relationship exists between you and FNP as a result of these Terms and
Conditions or your use of the Website. No waiver of any term of these Terms &
Conditions shall be deemed a further or continuing waiver of such term or any
other term, and the failure by FNP to assert any right or provision under these
Terms & Conditions shall not constitute a waiver of such right or provision.



IMPORTANT NOTICE TO WEBMASTERS

You shall not use or deploy the Trademarks in the html coding of any website
and/or hidden text to aid indexing by search services by listing selected
keywords in order to display those pages when a user types into a search
service. Linking to any content/pages on the Website is prohibited absent
express written permission from FNP. Framing the FNP Website with links,
Metatags, advertisements and/or other information not originating from the FNP
Website is expressly prohibited.



FEEDBACK AND SUGGESTIONS

At FNP, we make every effort to ensure that you receive excellent products and
services. We strive hard not only meet, but exceed your expectations. If, at any
time, you experience problems with an order or are not happy with our service,
you can call us on +65 97279363 (8 AM - 12 AM, Mon - Sun) or write to us at
support@fnp.sg

Your feedback and suggestions are important to us.

Note: Complaints against perishable products like fresh flowers, cake etc. need
to be made within 48 hours from the time of delivery, after which we will not be
able to register any complaints. Complaints against non-perishable products need
to be made within 10 days from the day of delivery, after which we will not be
able to register any complaints. Complaints against non-delivery needs to be
made within 30 days from the date of delivery, after which we will not be able
to register any complaints. In case of a defective or a bad quality product
complaint, we will replace it. For quality purpose, we will get a reverse pick
up done for that product, before we can get a redelivery done.



RETURNS AND REFUND POLICY

No returns are allowed. However, in case if a wrong or a defective product has
been sent, do let us know at the earliest. You can write to us at support@fnp.sg
or call us at +65 97279363 (8 AM - 12 AM, Mon - Sun).

FNP is not responsible and does not guarantee refund for cases where:

 * Flowers, plants, fruits, sweets, gift products and preserved items are
   delivered to incorrect address provided by the sender.
 * Unsuccessful deliveries arising from the recipient not being present at the
   time of delivery at the address provided by the sender or the recipient
   refusing to accept the delivery.
 * Product quality problems caused by improper handling of the product.

A full refund for cancellations is allowed if made 24 hours or more prior to the
scheduled delivery date. In the event that we are unable to supply all or part
of your order (the product or any substitute product to you at all), we shall
notify you as soon as possible and reimburse your payment.

Online refund is credited directly through the mode from which the customer has
paid the money within 24 working hours. Once processed by FNP, refund takes 7 to
10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which
it takes 7 to 10 working days.

Online refund is credited directly through the mode from which the customer has
paid the money within 24 working hours. Once processed by FNP, refund takes 7 to
10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which
it takes 7 to 10 working days.

Online refund is credited directly through the mode from which the customer has
paid the money within 24 working hours. Once processed by FNP, refund takes 7-10
business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which
it takes 7 to 10 working days.



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