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WITH EDF YOU’LL ALWAYS GET GREAT CUSTOMER SERVICE
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* Switch with zero hassle today!
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RECOMMENDED BY CUSTOMERS ON TRUSTPILOT
> EDF are organised, friendly, thoughtful & helpful. I have been with them for
> years and I will continue to stay with them.
Kay,
Date of experience: 27/02/23
> EDF, this is an excellent company to deal with, they always keep me informed,
> and are easy to contact.
Mr Dineen,
Date of experience: 25/02/23
Price cap update
Ofgem, the energy regulator, has announced that starting from 1 January, the
energy price cap will increase to £1,928 a year for a typical household.(1)
These new prices will be applied automatically. We will write to any customers
impacted by this in the coming weeks to update them on what this means. Read
Ofgem's press release.
If you're having trouble paying your energy bills, we're here to help. You can
check out our help centre for more information and support.
BUSINESS CUSTOMERS CAN GET HELP WITH THE FOLLOWING SCHEMES
Energy Bills Discount Scheme - This rebate scheme runs from 1 April 2023 to 31
March 2024. It gives eligible business customers a discount against the
wholesale part of their unit rate. Any business customers who are Energy Trade
Intensive Industries (ETII) can apply for additional support.
OTHER WAYS TO SAVE WITH EDF
SAVE AROUND £50 WITH ENERGY HUB(2)
Have a smart meter? Energy hub(3) uses your smart meter data to give you a
personalised view of your energy use. Tips to help you save money and cut your
carbon footprint. All positive steps to help Britain Achieve Net Zero.
Start today! Log into MyAccount to view your Energy Hub
Go to your Energy Hub
£1000 OFF SOLAR PANELS AND BATTERY STORAGE
Soak up the winter sun and help Britain achieve net zero. You could save up
to 74%(4) on your annual energy bill with a solar panel system – that’s a lot of
roast dinners!
Plus right now you can save £1000 when you buy solar panels with battery
storage.
This limited time offer ends on 22 December, so find out if solar is right for
your home today. T&Cs apply.
Save with solar
INSULATION
Insulation is one of the most cost-effective ways to lower your energy costs and
keep your home warm.
Cavity wall and loft insulation together can save you up to £995 per year on
bills.(5)
Get insulated and save
AIR SOURCE HEAT PUMP
Upgrading your heating system to an air source heat pump helps reduce your
carbon footprint.
Prices start from £3,500 in England and Wales or £3,000 in Scotland (including
the government grant).
Get a heat pump
Get 50% off the first 3 months
BOILER COVER
Make sure your boiler and home are running smoothly. Choose from our range of
maintenance and support plans or insurance options.
Take advantage of our winter promotion.(6) T&Cs apply.
Protect my boiler
DRIVE ELECTRIC AND HELP REACH NET ZERO
Driving electric cars (EVs) will help cut Britain’s carbon emissions. We have
everything you need to drive electric – electric car leasing deals, home
charging points and zero carbon EV tariffs(7) .
Get on the road to zero carbon
BUILDING FOR THE FUTURE
HELPING BUILD BRITAIN'S WIND, NUCLEAR AND SOLAR ENERGY SUPPLY
Rising wholesale gas costs around the world have seen energy prices skyrocket,
especially in Britain where we import most of our gas.
That's why we're busy building Britain's own wind, nuclear and solar energy
supply - to reduce our reliance on energy imports and help prevent future gas
price rises.
WITH EDF YOU GET
ZERO CARBON
Britain's biggest generator of zero carbon electricity(8)
ZERO HASSLE
Rated 'Excellent' on Trustpilot
VALUE AND CONTROL
Fixed Tariffs, Electric Vehicles, Low Carbon Heat, Energy Hub
NOTES
1. Ofgem estimates the typical household in Britain uses 2,700 kWh of
electricity, 11,500 kWh of gas or 3,900 kWh for E7 annually. Find out more
about how Ofgem works out the typical use for the energy price cap.
2. Save around £50 with Energy Hub. Savings estimated on a sample of 2000
customers who started using Energy Hub between January 2022 and March 2022
and logged in 5+ times between April 2022-April 2023. Costs based on Ofgem's
typical annual consumption positioned against projected Standard (Variable)
consumption costs of October 2023 to September 2024. Ofgem estimates the
typical household in Britain uses 2,700kWh of electricity, 11,500kWh of gas.
3. Energy Hub is accessible in MyAccount for customers with an account number
starting with '67 ' or 'A-'. It is available for residential smart metered
customers with electricity and gas supplied by EDF on a single-rate tariff
or those for whom EDF supplies electricity on a single-rate tariff. The
smart meter must also be commissioned.
4. The 74% saving has been calculated on a property with an annual electricity
demand of 2700kWh. Customers who install ten 4kWp of solar panels along with
a 5.32kWh battery could save 74% on their annual energy bill (as at 16
October 2023, using the standardised guidance and calculations from MCS).
The claim is based on the following assumptions:
* Your home is in the South West of the UK, with a south-facing roof,
that’s not shaded and is sloped at 35°
* You have ten 405W solar panels and a 5.32kWh battery installed
* You’re home all day with an annual electricity demand of 2700kWh per
year, pay 27.35p per kWh for your electricity unit rate (average Direct
Debit Standard Variable Rate with EDF as at 1 October 2023)
* You use 2019kWh of 3740kWh predicted solar panel generation, which leaves
681kWh to be imported from the National Grid. This is a reduction of
around 74% on an annual electricity demand of 2700 kWh
* It could cost a household, with an annual electricity usage of 2700kWh,
£739 to import energy from the Grid (based upon October 2023 average
Direct Debit SVT rate with EDF of 27.35p/kWh). If the household used
2019kWh of solar PV generation and battery and imported 681Wh at
27.35p/kWh from the National Grid, it could mean their annual energy
costs would be around 74% lower at £187. In this scenario, the annual
carbon emissions of the home could decrease from 559kg CO2e to 141kg CO2e
* Standing charges are excluded from the savings calculations
Additionally, by exporting 1721kWh of the annual 3740kWh generated by the
solar panels, the property could also receive annual SEG payments at
5.6p/kWh of £96.
Customers will be provided with a personalised performance estimate. This
will more accurately reflect the expected generation, consumption and
savings for their property and the proposed installation for their home.
Savings depend on property type, roof type, area, location, and household
usage.
Estimates are based upon the standard MCS procedure and given as guidance
only for the first year of generation. The estimate should not be considered
as a guarantee of performance.
5. Estimates are based on insulating a gas-heated detached home with a totally
uninsulated loft (0mm) with 270mm of loft insulation. The recommended depth
of mineral wool insulation is 270mm, but other materials need different
depths. The average professional installation cost is unsubsidised, but
prices will vary. Figures are based on fuel prices as of October
2023. Source: Energy Saving Trust for roof and loft insulation and cavity
wall insulation.
6. This excludes the Landlord BoilerCare plan.
7. EDF's EV tariffs are backed with zero carbon renewable electricity.
Electricity for EDF's GoElectric tariff comes from renewable sources like
wind, solar, biomass, tidal and hydroelectric. At the end of each fuel mix
reporting year, EDF will make sure they've purchased enough renewable
electricity from EDF owned renewable generation to match the total volume of
electricity supplied to all their customers on the GoElectric tariff. A fuel
mix reporting year begins on 1 April and ends on 31 March the following
year. UK Fuel Mix disclosure information published by the Government
(DESNZ), recognises electricity from wind, solar and nuclear fuel produces
zero carbon dioxide emissions at the point of generation. See EDF's tariff
table for more information.
8. UK Fuel Mix disclosure information published by Government Department
DESNZ (PDF, 173 KB), recognises electricity from wind, solar and nuclear
fuel produces zero carbon dioxide emissions at the point of generation.
The zero-carbon electricity purchased is supplied to the National Grid.
Customers receive electricity via the National Grid, not directly from
zero-carbon generators.
The below table summarises zero-carbon generation by company demonstrating
EDF generating 19.8%. The data supporting the table below and the % values
is sourced from a mixture of industry settlement data and the UK government
renewable obligation database.
CompanyNuclear / Onshore wind / offshore wind / solar / biomass / hydro TWh
2022% of total zero carbon
generationEDF36.219.8%Drax13.37.3%Orsted116.0%RWE10.25.6%SSE9.75.3%Centrica8.74.8%Scottish
Power7.74.2%Greencoat5.43.0%Macquarie4.32.4%Vattenfall2.91.6%Other
generators73.340.1%
Sources: UK figures from company reports; EDF analysis; total zero carbon
generation for 2022 from DESNZ Energy Trends 5.1
Note: The SSE figure is for the financial year 2022/23. All EDF generation
in the UK is currently located in GB.
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