feedbackesurvey.svcs.entsvcs.com
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207.37.246.29
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URL:
https://feedbackesurvey.svcs.entsvcs.com/welcome.aspx?LangId=8&Key=33DEF4CE0145404EA36A67FEF63476F0
Submission: On December 06 via manual from IE — Scanned from DE
Submission: On December 06 via manual from IE — Scanned from DE
Form analysis 1 forms found in the DOM
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<td class="subtitleAlign"><span id="lblWelcomeLabel" class="subtitle">Welcome:</span></td>
<td align="left"> <span id="LblName" class="subtitle">Matthew Viox</span></td>
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<span id="lblUserIdLabel" class="subtitle">User ID:</span>
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<td align="left"> <span id="LblUserId" class="subtitle"></span></td>
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<tr>
<td class="subtitleAlign">
<span id="lblCaseRefLabel" class="subtitle">Case Ref. No.:</span>
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<td align="left"> <span id="lblCaseRef" class="subtitle">INC18399955</span></td>
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<span id="Lblexplenation"><span style="font-size: 14px"><span style="font-family: arial,helvetica,sans-serif"><strong>Customer Satisfaction Survey</strong></span></span><br>
<br>
<div>
<span style="font-size: 14px"><span style="font-family: arial,helvetica,sans-serif">Welcome!<br>
<br> Since you have been using the Zurich IT Service Desk to solve an IT query, we are now asking for your feedback on the level of service you received. </span></span><span style="font-size: 14px"><span
style="font-family: arial,helvetica,sans-serif">Please reply as soon as possible.<br>
<br> The results of the survey will allow us to identify potential improvements and fix any issues to meet your needs.<br>
<br> Thank you for providing your input to help enhance our IT services!<br>
<br>
<br> Disclaimer:</span></span>
</div>
<div>
<span style="font-size: 14px"><span style="font-family: arial,helvetica,sans-serif">Please be aware your survey may be used for training and coaching purposes. You may be contacted for further feedback
however, all information </span></span><span style="font-size: 14px"><span style="font-family: arial,helvetica,sans-serif">will be held in confidence.</span></span><br>
<br>
<br>
<strong>Zurich eWP - Service Desk</strong>
</div>
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<td class="bottomBorder"><span class="WelcomeQuestion" style="font-size:10pt;"><br><span style="font-family: arial,helvetica,sans-serif"><strong>Overall:</strong><br> How satisfied are you with the service
received from the Service Desk? <span style="color: #ff0000">* Response required</span></span><br>
</span></td>
<td id="Question6598" class="bottomBorder" align="justify" style="width:40%;"><span id="reqQuestControl6598" style="color:Red;display:none;">Below field is mandatory</span>
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<td class="bottomBorder"><span class="WelcomeQuestion" style="font-size:10pt;"><br><br>
<span style="font-size: 14px"><strong><span style="font-family: arial,helvetica,sans-serif">Please now rate the Service Desk support services you received:</span></strong></span><br>
<br>
</span></td>
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<td></td>
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<tr id="trQuestControl6599">
<td class="bottomBorder"><span class="WelcomeQuestion" style="font-size:10pt;"><br><span style="font-family: arial,helvetica,sans-serif">Did the Zurich IT Service Desk resolve your incident? </span></span>
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<td class="bottomBorder"><span class="WelcomeQuestion" style="font-size:10pt;"><br><span style="font-family: arial,helvetica,sans-serif">How would you rate the speed in which your incident / request was
resolved? </span></span></td>
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<td class="bottomBorder"><span class="WelcomeQuestion" style="font-size:10pt;"><br><span style="font-family: arial,helvetica,sans-serif">How would you rate the speed in which your call was answered?
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<td class="bottomBorder"><span class="WelcomeQuestion" style="font-size:10pt;"><br><span style="font-family: arial,helvetica,sans-serif">How well did the Service Desk understand the nature of your incident
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<td class="bottomBorder"><span class="WelcomeQuestion" style="font-size:10pt;"><br><span style="font-family: arial,helvetica,sans-serif">How aware is the Service Desk of your business needs? </span></span>
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<table class="WelcomeAnswerRT" id="QuestControl6603" style="font-size: 10pt;" border="0">
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<tr id="trQuestControl6607">
<td class="bottomBorder"><span class="WelcomeQuestion" style="font-size:10pt;"><br><span style="font-family: arial,helvetica,sans-serif">How well did the Service Desk communicate and manage expectations
throughout the duration of the incident / request? </span></span></td>
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<td class="RadioTextTD" id="QuestControl66075" style="vertical-align:top;"><input type="radio" name="QuestControl6607" id="830" value="830"><label for="830">N/A</label></td>
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Welcome: Matthew Viox User ID: Case Ref. No.: INC18399955 Click on the language you prefer: Customer Satisfaction Survey Welcome! Since you have been using the Zurich IT Service Desk to solve an IT query, we are now asking for your feedback on the level of service you received. Please reply as soon as possible. The results of the survey will allow us to identify potential improvements and fix any issues to meet your needs. Thank you for providing your input to help enhance our IT services! Disclaimer: Please be aware your survey may be used for training and coaching purposes. You may be contacted for further feedback however, all information will be held in confidence. Zurich eWP - Service Desk Overall: How satisfied are you with the service received from the Service Desk? * Response required Below field is mandatory Very SatisfiedSatisfiedDissatisfiedVery Dissatisfied Please now rate the Service Desk support services you received: Did the Zurich IT Service Desk resolve your incident? Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A How would you rate the speed in which your incident / request was resolved? Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A How would you rate the speed in which your call was answered? Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A How well did the Service Desk understand the nature of your incident / request? Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A How aware is the Service Desk of your business needs? Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A How well did the Service Desk demonstrate their ability to resolve your incident at first contact? Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A How well did the Service Desk communicate and manage expectations throughout the duration of the incident / request? Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A Was the Service Desk courteous and friendly throughout the reporting of your incident / request? Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A How satisfied are you with the closure / resolution of your incident / request? Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A If your problem was dealt with by other (non service desk) IT support staff how satisfied were you with the service received? Very SatisfiedSatisfiedDissatisfiedVery DissatisfiedN/A We welcome your suggestions and comments: