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Performance at a Glance
We know that you count on Enbridge to deliver the energy you need, reliably and
safely.

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Vice President's Message
Safety—the foundation of our success, and a moral obligation.

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How We Prevent Incidents
At Enbridge, every decision, action and interaction is based on the belief that
we can prevent all incidents.

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How We Prepare
Emergency exercise or not, it's an intense experience that helps build our
incident response capability.

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How We Respond
A cautious approach ensures safe operation in the wake of an anchor strike on
Line 5 in the Straits of Mackinac.

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HOW WE PREPARE

We strive to prevent incidents before they occur. That goal drives our actions
and decisions every moment and every day. We also prepare so that if an incident
does occur, we are ready to respond quickly, safely and effectively, mobilizing
expert and well-equipped crews and collaborating with first response agencies.


CASE STUDY


WISCONSIN EXERCISE TESTS INCIDENT RESPONSE

At Enbridge, honing incident preparedness and response capability entails
continuous practice and refinement. In addition to prevention, monitoring,
inspection and maintenance activities, the best way to ensure sharp operational
response is through staging simulated incidents and testing our response teams
and processes in a complex, fast-moving environment.

In September, Enbridge staged a large-scale crude oil pipeline emergency
response exercise in Wisconsin, providing a realistic, real-world scenario to
test, review and improve our emergency incident preparedness and response.

“These exercises go a long way to building confidence in the community,” says
Brad Shamla, Enbridge’s Vice-President of U.S. Operations. “Safety is a top
priority at Enbridge and as a responsible pipeline operator, prevention is
number one; but we take the time to bring in resources and coordinate our
efforts so that in the event something did happen, we’re fully prepared to
respond.”

During the exercise, held near Wisconsin Rapids, Wisconsin, participants were
tasked with rapid deployment and response to a hypothetical scenario involving a
pipeline rupture and heavy crude oil spill. Further complicating matters, the
team that designed the scenario had a portion of the hypothetical oil spill
flowing into the Wisconsin River.



“These exercises are important to ensure our response plans are tested and to
build relationships with local responders, stakeholders and agencies,” says
Stephen Lloyd, Manager of Emergency Management. “Our emergency response
exercises are intense activities and this one in Wisconsin was no exception.”

After months of planning and a brainstorming workshop held on Sept. 18, the
Wisconsin exercise began in earnest on the morning of Sept. 19.

This test and assessment of Enbridge’s response capability involved 112 Enbridge
employees and 121 outside observers and participants, all working under unified
command to ensure effective coordination and collaboration.

The simulation involved quick mobilization to site, spill containment and
recovery. The Midwest region’s field response team demonstrated how it would
deploy boom at two control points to contain the hypothetical release.

A fully staffed incident management team operated out of a command post set up
in Wisconsin Rapids. These exercises also factor in concerns unique to specific
operating areas where they are held, in this case the presence of nearby
cranberry crops and dairy farms.



“People were fully immersed in the exercise, doing all the activities that would
be part of a real emergency, including planning response activities, managing
media and public, and deploying equipment,” says Stephen.

“We were able to meet our exercise objectives of deploying equipment and
establishing a fully staffed command post to develop action plans.”

Observing and participating agencies included (among others): The Environmental
Protection Agency; Department of Natural Resources; Department of
Transportation, Pipeline and Hazardous Materials Safety Administration;
Wisconsin Emergency Management; and the Wisconsin Department of Health Services.


BRINGING FIRST RESPONDERS TO THE TABLE

Agility, teamwork and readiness are the hallmarks of a robust emergency
preparedness and response plan.

To bolster our ability to mobilize a quick response, Enbridge regularly
collaborates with first responders and safety advocates along its pipeline
network to help ensure the safety of the public, our personnel and the
environment.

Early in 2019, Enbridge held an emergency response tabletop exercise in
Hamilton, Ontario, alongside regional fire, police, emergency management and
government agencies.

The exercise focused on the vital communication, synergy and interconnected
roles necessary for first responders, industry and government in the event of a
pipeline emergency.

Sessions such as these augment Enbridge’s proactive prevention program which saw
the company invest more than C$1.7 billion last year on maintaining the health
and overall fitness of our pipeline system, in parallel with staging hundreds of
emergency response drills across North America.

While our ultimate goal is to prevent all spills and releases, we also have to
be ready if one occurs, so we’re also committed, as a responsible pipeline
operator, to maintaining the ability to mount a comprehensive incident response
at any point along our pipeline network.

In 2019, Enbridge held drills, simulation exercises and equipment deployment
events in all its operating regions to test and sharpen emergency preparedness.

During the Hamilton event, representatives from government agencies and
Hamilton’s police and fire departments joined Enbridge personnel in a drill
scenario involving an unsafe digging by a third party – a common cause of damage
to underground utilities* – that caused a crude oil release.

“The goal of our tabletop exercises, like the one we held in Hamilton, is
largely to break down the so-called ‘silos’ between police, fire, EMS, emergency
management, industry and local government—and determine how we can best work
together in the unlikely event of a pipeline incident,” says Silvio da Silva,
Enbridge’s emergency response coordinator in Ontario and Quebec.

*Be sure to read Your role in safe energy delivery in the How We Respond section
of this Safety Report to the Community.


BY THE NUMBERS

80

Enbridge has trained thousands of its employees to respond safety and
effectively in the event of an incident, including more than 2,700 members of
our team who have been provided with in-depth, hands-on training in the Incident
Command System.

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80

In 2019, Enbridge staged 225 drills, exercises and equipment deployments to hone
our emergency preparedness skills and capability. Thousands of personnel
participated and we worked closely with local, regional and federal first
response agencies so that we’re ready to join forces and collaborate effectively
when necessary.


How We Prevent Incidents
How We Respond
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