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SALES OPERATIONS BEST PRACTICES, RESEARCH REPORTS, TRAINING COURSES AND WEBINARS

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HELP & SUPPORT


MOST QUESTIONS ABOUT SELLINGBREW CAN BE ANSWERED IN THIS FAQ.(IF NOT, CHECK OUT
THE LAST ONE.)


GENERAL QUESTIONS


WHAT IS SELLINGBREW?

SellingBrew is a little like an industry association, a little like a trade
publication, and a little like a research firm.



As former practitioners ourselves, we know just how difficult it can be to find
timely, relevant, and actionable information about what strategies and tactics
really work in B2B sales environments. That’s why we created The SellingBrew
Playbook. Our team curates proven practices and lessons learned from
practitioners and industry experts all over the globe and publishes the insights
we glean in an ever-expanding library of tutorials, guides, case studies,
interviews, research reports, tools and diagnostics available here at
SellingBrew.com.



WHAT'S THE SELLINGBREW PLAYBOOK?

As an interactive portal, the Playbook delivers more than a traditional, printed
publication ever could, with educational content in text, audio, and video
formats. Playbook subscribers enjoy having an arsenal of best-practices and
timely research at their fingertips—on-demand, 24×7, and accessible from any
computer or mobile device via the Internet.



Based on the needs and requests of our subscribers, the Playbook’s
ever-expanding library of tutorials, guides, case studies, interviews, research
reports, tools and diagnostics covers a range of relevant sales operations
topics–from pipeline analysis, close-rate optimization, and customer lifetime
value modeling, to sales performance measurement.



DO YOU OFFER CONSULTING SERVICES OR ON-SITE TRAINING?

We don’t sell sales consulting. Our business is focused on providing the
information and insights that can help our subscribers overcome challenges and
become more successful.



While we don’t offer consulting, we’ve worked with many reputable consulting and
technology firms and can make recommendations based on your industry and
needs. SellingBrew subscribers can contact us at support@sellingbrew.com for
recommendations.



CAN I SIGNUP FOR YOUR FREE WEEKLY UPDATE NEWSLETTER?

If you’re not already receiving our weekly update newsletter, we encourage you
to sign up–it’s free.



But our weekly update won’t give you access to everything. The SellingBrew
Playbook is a must-have resource for anyone looking to build and develop a more
effective B2B sales operation. You’ll get real-world case studies, step-by-step
tutorials, diagnostics, expert interviews, and how-to guides delivered in text,
video, and audio formats so you can learn in the style that’s best for you.
Learn more and subscribe.



DO YOU HAVE SPONSORSHIPS OR ADVERTISING OPPORTUNITIES?

We do. SellingBrew is a unique community focused exclusively on driving B2B
sales effectiveness. Reaching thousands of sales operations decision-makers and
practitioners every month, SellingBrew is an ideal marketing channel for sales
technology and services providers. And beyond the opportunity to advertise, we
also have options that allow you to become part of the conversation.
Get started with a listing in our provider directory.



QUESTIONS BEFORE SUBSCRIBING


HOW DO I BECOME A SUBSCRIBER?

It’s simple. Signing up just takes a few minutes–you pay with a credit card and
get immediate access. Just head to our subscribe page to see your options and
get started.



DO YOU OFFER GROUP OR TEAM RATES?

We do. You can purchase annual multi-user subscriptions to The SellingBrew
Playbook for up to 15 users through our website at significant savings compared
to our individual annual subscription. See the prices and subscribe.



An enterprise subscription is an excellent deal if you have a large team or
would like to provide access to the SellingBrew Playbook to many people within
your company. For $4999/year, you get an unlimited number of users within your
company as long as they’re within the same email domain. Every user gets full
access to the Playbook and all of the content. Click here to sign up for an
enterprise subscription.


CAN I PURCHASE A SUBSCRIPTION FOR SOMEONE ELSE ON MY TEAM?

You sure can. If you’ll be accessing the subscription as well, purchasing a
multi-user subscription will give you immediate access. You’ll also get a
special link to pass along to the other users so they can setup their accounts
and get access.



If you’re just handling the purchase but won’t be accessing the subscription
itself, just complete the subscription order and send us an email at
support@sellingbrew.com to let us know. We’ll setup your account to only manage
billing and send you a link so that the other user (or users) can create their
login for access.



CAN I SHARE MY LOG IN AND ACCOUNT WITH OTHERS?

Nope. Each account provides an individual license and our system actively
monitors accounts to detect and alert us to shared use. If you’re interested in
sharing content with friends or colleagues, it’s easy and cost-effective to add
additional users so they have their own account and license.



I CURRENTLY GET THE NEWSLETTER, BUT IS THE CONTENT IN THE PLAYBOOK DIFFERENT?

The weekly SellingBrew newsletter is full of helpful insights and tips on B2B
sales operations—but content in The Playbook goes into much more depth. The
Playbook provides long-form articles, case studies, tutorials, diagnostics,
interviews, training courses, webinars, how-to guides as well as videos, and
companion worksheets. Bottom line, what you see in the newsletter is just the
tip of the iceberg of resources that are available to subscribers.



IS EVERYTHING INCLUDED, OR DO WE HAVE TO BUY CERTAIN THINGS SEPARATELY?

Everything is included with your subscription—the training webinars, the expert
interviews, the tutorials, guides, and tools, as well as our unique Sales Ops
Help Desk feature. And, of course, you’ll get access to all of the new resources
that are being added on a regular basis.



WHAT WILL HAPPEN AFTER I ORDER? HOW WILL I GET ACCESS TO THE PLAYBOOK?

During the ordering process, you’ll be asked to create a SellingBrew account.
After you place your order, you’ll immediately have access to The Playbook
through the secure subscriber area. And you can use your username and password
to access The SellingBrew Playbook from any computer or mobile device.



MY TEAM WOULD LIKE TO SEE HOW IT ALL WORKS---DO YOU GIVE DEMOS?

We’re happy to set up a demo so you and your team can get a better understanding
of all that The SellingBrew Playbook has to offer. To schedule a demo, just send
an email to demos@sellingbrew.com and our support team will work with you to
find a day and time that works best.



I JUST WANT TO TRY IT OUT---DO YOU OFFER A FREE TRIAL?

Sorry–we don’t provide a free trial. But we’re happy to set up a live demo so
you can see everything you’d get access to as a subscriber. Just send an email
to demos@sellingbrew.com and our support team will work with you to set one up.



CAN WE PAY FOR OUR MULTI-USER SUBSCRIPTION VIA PURCHASE ORDER OR COMPANY CHECK?

Credit card payment is preferred as it provides you immediate access to your
subscription. But we understand that some companies need to pay with a bank
transfer or check. For an additional 10% charge, our team is happy to
accommodate this payment option for any multi-user or enterprise subscription.
Just send us an email at support@sellingbrew.com to let us know how many users
your subscription will be for and we’ll send along the details.



HOW ARE SUBSCRIBERS NOTIFIED OF THE NEW RESOURCES AND CONTENT AS THEY'RE
AVAILABLE?

The weekly SellingBrew email newsletter will alert you to the latest resources
and content as they’re added. You’ll also receive special email alerts about
upcoming online trainings.



IF WE'D LIKE TO SEE MORE INFORMATION ON SPECIFIC TOPICS, DO YOU TAKE REQUESTS?

We love to hear from our subscribers. In fact, many of the resources available
in The SellingBrew Playbook are from requests that our research and editorial
team receives. As a subscriber, you’ll not only be able to submit topic
requests, but you can use our Ask the Network feature to pose questions to our
network of experts.



ARE THE ONLINE TRAINING SESSIONS RECORDED AND ACCESSIBLE TO SUBSCRIBERS LATER?

If you can’t attend a live training session, it’s not a problem. All of them are
recorded and made available a few days after the live event.



CAN I POSE SPECIFIC SALES OPERATION QUESTIONS TO YOUR RESEARCH TEAM?

Yes you can. This is one of the great benefits of being a SellingBrew Playbook
subscriber. Our in-house researchers and analysts wade neck-deep in the topic of
Sales Ops as a matter of course, regularly gathering and curating best
practices. You can tap into them and get their insight and advice on your
specific questions and challenges. In a few business days, you receive a
response back.



DO YOU OFFER THE SELLINGBREW PLAYBOOK IN A PRINTED FORMAT AS WELL AS DIGITAL?

The SellingBrew Playbook is only available in our digital, web-based format.
With new content added each week, a printed format just can’t keep up. And by
being digital, we’re able to offer subscribers much more than a printed
publication is able to—including videos, audio interviews as well as companion
worksheets and presentations.



SUBSCRIBER SUPPORT


WITH A MULTI-USER SUBSCRIPTION, HOW DO WE SIGN-UP OTHER MEMBERS OF OUR TEAM?

Once you’ve completed your multi-user subscription order, you’ll shortly receive
a unique link that you can pass along to the other intended users. It’s a simple
registration form that you can fill out yourself or send to your colleagues.
You’ll also easily be able to monitor sign-ups and access within your account.



HOW DO I REGISTER FOR THE ONLINE TRAININGS THAT ARE INCLUDED IN THE
SUBSCRIPTION?

Your SellingBrew Playbook subscription gives you full access to our dashboard,
from which you can access the various resources and features. From there, you
can see details on the upcoming training session with instructions on how to
register.



DO YOU OFFER PROFESSIONAL CERTIFICATION OR CONTINUING EDUCATION CREDITS?

At SellingBrew, our mission is to provide up-to-date research and insights on
driving a more effective sales operation. We don’t offer professional
certification or continuing education credits, but we can recommend 3rd-parties
that offer those services.



I'VE FORGOTTEN MY USERNAME OR PASSWORD. CAN YOU HELP?

Sure.  Just click here and enter your username or your email address and we’ll
email you a link to create a new password.



I NEED TO CANCEL MY SUBSCRIPTION. WHAT DO I NEED TO DO?

If you need to cancel your account, please do so at least one business day prior
to your monthly or annual renewal date. We cannot prorate or refund our service
if you do not cancel your subscription before your renewal.



You can easily cancel your subscription by sending us an email to
support@sellingbrew.com.  We’ll just need your account username, email address
and order number.



CAN I SEE WHO ELSE IS A SUBSCRIBER?

Sorry. To protect our users’ privacy, we don’t expose subscription information
to others without their express permission.



WHEN ALL ELSE FAILS


SOMETHING ISN'T WORKING RIGHT. WHAT SHOULD I DO?

Uh oh.  If you’ve run into a problem on the SellingBrew site, send us an email
at support@sellingbrew.com.



THIS FAQ DIDN'T ANSWER MY QUESTION. WHAT NOW?

Sorry about that. Please send us an email at support@sellingbrew.com expressing
your disappointment in the lack of thoroughness in our FAQ and we’ll be sure the
appropriate person is severely reprimanded. Oh…and don’t forget to include the
question you had.



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