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1.
2. Home & Garden
3. Home Improvements
4. Security Equipment Store
5. Lorex Technology Inc

OverviewReviewsAbout

LOREX TECHNOLOGY INC REVIEWS

10,424 • Great

4.0

VERIFIED COMPANY

In the Security Equipment Store category

lorextechnology.com

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COMPANY ACTIVITYSEE ALL

Claimed profile
Pays for extra features
Replied to 98% of negative reviews
Replies to negative reviews in < 1 week

WRITE A REVIEW

REVIEWS4.0

10,424 total

5-star

77%

4-star

12%

3-star

2-star

1-star

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PM
Patrick MacLaren
1 review
GB

--------------------------------------------------------------------------------

A day ago

FRUSTRATING EXPERIENCE

Bought their system 3 cameras work one doesnt electrician has tried and tried
but its faulty. Get tied up for hours talking to tech support in USA who
ABSOLUTELY WILL NOT entertain prospect of replacing camera. We are stuck with a
malfunctioning system. I would advise buy from 3 rd party so you can just return
it. To be fair the three cameras that work are ok but paid for 4. Talking to
lorex directly takes hours and will get you no where.

Date of experience: April 15, 2024

--------------------------------------------------------------------------------

UsefulShare

Reply from Lorex Technology Inc

A day ago

Hello Patrick,

We are sorry to hear about the inconvenience you have experienced with your
camera and sincerely apologize for the issues with tech support.

We appreciate your providing your reference number and we will escalate your
case. An agent will look into it and they will reach out to you with a solution.

Thank you for your patience and for bringing this to our attention.

Thank you,
Lorex Customer Experience Team

R-
Robin --
2 reviews
CA

--------------------------------------------------------------------------------

7 days ago

BATTERY LIFE IS TERRIBLE

The system itself does the job. The problem we have is the battery life. I’m
charging the four camera batteries every 3-4 weeks NOT MONTHS. So don’t buy into
the battery life sales pitch. I did call and the gentleman confirmed my software
was the latest version.
I wish I had bought it from Costco and not Lorex as I could’ve returned it.

Date of experience: April 16, 2024

--------------------------------------------------------------------------------

UsefulShare

Reply from Lorex Technology Inc

6 days ago

Hello Robin,

Thank you for sharing your feedback on our system. Battery life depends on
multiple factors, and we are sorry to hear that it did not meet your
expectations.

We appreciate your comment and we will take it into consideration as we continue
improving our products.

Thank you,
Lorex Customer Experience Team

Tina & Jim
6 reviews
CA

--------------------------------------------------------------------------------

Mar 20, 2024

HAD LOREX FOR OVER 5 YEARS

Had Lorex for over 5 years, I view the 8 cameras at our cottage and home
remotely from anywhere in the world.

When I needed information regarding some camera functions the help line people
were very helpful.

Good value at a very good price for quality security cameras.

Date of experience: March 20, 2024

--------------------------------------------------------------------------------

UsefulShare

Read 2 more reviews about Lorex Technology Inc
MO
Menachem Ozri
2 reviews
US

--------------------------------------------------------------------------------

Apr 13, 2024

I COULDN'T NOT OR HAVE HARD TIME TO SET…

I couldn't not or have hard time to set the password on
my new system that I created before'
Lorex system script my password every week or month
so I've to update my password why ?

Date of experience: April 12, 2024

--------------------------------------------------------------------------------

UsefulShare

Reply from Lorex Technology Inc

Apr 16, 2024

Hello Menachem,

I am sorry to hear about the issues with the password on your system.

You can follow these instructions to reset your password
https://help.lorextechnology.com/link/portal/57356/57366/Article/3774/how-reset-your-password.
Please also don't hesitate to reach out to our tech support at 1.888.425.6739,
Mon - Fri: 10:00am - 9:00pm EST, and they will be happy to help you with the
password issue.

Thank you,
Lorex Customer Experience Team

DK
Daria kwiatkowska
18 reviews
GB

--------------------------------------------------------------------------------

Jan 9, 2024

AMAZING! 🤩 LOREX 2K PAN-TILT INDOOR…

We bought Lorex 2K Pan-Tilt Indoor Wi-Fi Security Camera
W462AQD-EG and this is the best camera without subscription, only one minus is
sometimes where i try to see the live view i need to close application and open
again then the live view is working, motion sensor is a little bit too slow but
its working, night mode is perfect, amazing item just for £40 😍

Date of experience: January 09, 2024

--------------------------------------------------------------------------------

UsefulShare

HD
Happy dude
10 reviews
GB

--------------------------------------------------------------------------------

Jan 15, 2024

FANTASTIC SUPPORT

After many hours of trying to find a way to factory reset an older NVR setup, I
finally called Lorex support for assistance. The tech support person was really
helpful and managed to enable a temporary password so I could reset the system.
I really thought the box was going to landfill but with the password reset
process I was up and running again in 15 minutes. Outstanding.

Date of experience: January 15, 2024

--------------------------------------------------------------------------------

UsefulShare

LG
Larry Garrett
6 reviews
US

--------------------------------------------------------------------------------

Mar 1, 2024

I FORGOT MY ADMIN CODE

I was having difficulties with my Lorex Camera system. It was a gift. What a
gift. I spoke with a many from Lorex who was patient gracious and very
knowledgeable. Not sure of his name, but it was Case #643730
The greatest service. Cameras are excellent quality and so is service.

Date of experience: February 29, 2024

--------------------------------------------------------------------------------

UsefulShare

JL
Jimmy Lee Coleman
2 reviews
US

--------------------------------------------------------------------------------

Oct 31, 2023

PORT #8 ON MY 4K DVR CHOSE NOT…

The last open Port on my 4K DVR chose not to function Properly once I decided to
Install my last 2 cameras, after about a year of Service. I fully expected to
have to return it or worse yet, purchase a new DVR. The CSR Lady that assisted
me was excellent. Tedious at first, but we worked thru the process until my
system was fully functional. I appreciate the assistance!

Date of experience: October 29, 2023

--------------------------------------------------------------------------------

UsefulShare

Tiffany Hummel
1 review
US

--------------------------------------------------------------------------------

Mar 4, 2024

WE LOST SIGNAL TO OUR PHONE…

We lost signal to our phone applications.

He was patient and stayed on our call until we had a complete resolution of our
application issue. Thank you.

Date of experience: March 04, 2024

--------------------------------------------------------------------------------

UsefulShare

Andrew Boyles
7 reviews
US

--------------------------------------------------------------------------------

Dec 19, 2023

VERY GOOD INSTALLATION SUPPORT

I have set up many, many IP based security systems but this one wasn't going
well. Reluctantly I called tech support. The technician clearly had been through
some difficult technical support issues previously and didn't get flustered. We
tried several scenarios to enable WiFi communications between my phone and the
doorbell and he suggested "forgetting" the 2.4 GHz network on my Android phone
and after that tip, the installation went smoothly. All is well post
installation and I'm happy with the product & support.

Date of experience: December 18, 2023

--------------------------------------------------------------------------------

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Stuart Fraser
2 reviews
US

--------------------------------------------------------------------------------

Mar 11, 2024

WILL NOT HONOR WARRANTY

Lorex Technology has hired poor customer service representatives. I am highly
technical. I spent 3 hours root causing a 3-week old camera of theirs. It is
bad. It's under a 1-year warranty. They wasted 45 minutes on the phone with me
to keep asking me the same information over and over. It is obvious they are
resistant to honoring the warranty. They need to step up.

Date of experience: March 11, 2024

--------------------------------------------------------------------------------

Useful1Share

Reply from Lorex Technology Inc

Mar 18, 2024

Hello Stuart,

We apologize for the inconvenience you have experienced with our camera and
customer service.

Our representatives have tried to reach you by phone, but there was no response.
Please let them know your preferred time for a call by replying to their email.

Thank you,
Lorex Customer Experience Team

AL
Alex
1 review
CA

--------------------------------------------------------------------------------

Feb 13, 2024

ALFRED OFFERED GREAT CUSTOMER SERVICE…

Alfred offered great customer service in trying to help me resolve my issue with
my device. Lorex has a geat customer service team that I can say with
confidence.

Date of experience: February 12, 2024

--------------------------------------------------------------------------------

UsefulShare

BI
Bill
1 review
US

--------------------------------------------------------------------------------

Mar 23, 2024

I DON’T RECOMMEND TO BUY

Very disappointed I purchased two systems for my businesses + 4 Wiif cameras we
had some issues with it to record on HHD and one of WI FI cameras not working
for over 2 months. didn’t last for one year , I contacted the support team
couldn’t fix it and couldn’t replace it

Date of experience: March 22, 2024

--------------------------------------------------------------------------------

UsefulShare

Reply from Lorex Technology Inc

Mar 26, 2024

Hello Bill,

We are sorry to hear about the fact that your camera stopped working. We
understand your frustration, however, we are not able to replace the item
because it has been more than 1 year since your purchase and the camera is out
of warranty.

Thank you,
Lorex Customer Experience Team

don brink
1 review
US

--------------------------------------------------------------------------------

Dec 6, 2023

EXCELLENT SERVICE

her friendly and helpful attitude was wonderful.

she was able to help me when i had been struggling with finding a place to
reinstall my lorex cloud software.

she walked me through every step to accomplish what i needed.

i am 86 years old and she really did a great job on solving my situation.

thanks for having someone like her to help seniors like me when they need it.

don brink
tacoma, washington

Date of experience: December 06, 2023

--------------------------------------------------------------------------------

UsefulShare

JR
JR&SH
2 reviews
US

--------------------------------------------------------------------------------

Oct 19, 2023

LOREX WIRELESS MODEL # LNWCX-C

I have been a customer of Lorex since 2019 and have not had any issues since we
purchased and set it up.
Wireless Model # LNWCX-C
We have recently moved and had to reset camera and had to get tech services
involved which wound up being an ID and password issue.
Sincere thanks to Alfred he was great!

Date of experience: October 18, 2023

--------------------------------------------------------------------------------

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JO
John
1 review
US

--------------------------------------------------------------------------------

Nov 20, 2023

THE TECH SERVICE AGENT WAS SUPER AND HAD THE PATIENTS OF A SAINT.

Your tech service agent was a super patient person. I guess she could tell that
I was not a technological genius. She would tell me the technical terms and,
when I didn't understand, she would explain it to me so I did. Not only did she
fix the problem that I called about but, she made some adjustments that has
given me a sharper picture. I was very frustrated with the problem that I called
about but, within minutes, she made me a "happy camper".

Date of experience: November 19, 2023

--------------------------------------------------------------------------------

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Teresa Gift
1 review
US

--------------------------------------------------------------------------------

Jan 2, 2024

ISSUE VIEWING MY CAMERAS ON MOBILE PHONE

I had an issue viewing my cameras on my mobile phone and the agent helped me out
and it didn't take hours. My matter was resolved within 15 minutes. She was
friendly and patient (I don't know a lot about technical stuff).

Date of experience: January 02, 2024

--------------------------------------------------------------------------------

UsefulShare

John Kramer
1 review
US

--------------------------------------------------------------------------------

Feb 8, 2024

TECHNICIAN OLIVER HELPED ME TO RECONNECT MY DESKTOP WITH INTERNET CONNECTION. HE
NAVIGATED ME THROUGH THE SYSTEM IN VERY SHORT TIME.

Technician Oliver helped me troubleshoot the system and resolved the loss of net
connection in about 15 to 20 minutes.
I truly appreciate his patience and expertise. He's highly competent.

Date of experience: February 07, 2024

--------------------------------------------------------------------------------

UsefulShare

RR
Robert Richardson
2 reviews
US

--------------------------------------------------------------------------------

Oct 12, 2023

IPHONE 15 PRO MAX CONNECTION ISSUE

Wait time was minimal. Auto selection options could be more clearly stated and
slowed down a bit.
Troubleshooting was thorough and resolved the issue by deleting the Cirrus app
and reinstalling it. Francine was pleasant and knowledgeable.

Date of experience: October 12, 2023

--------------------------------------------------------------------------------

UsefulShare

LE
Leana
2 reviews
US

--------------------------------------------------------------------------------

Mar 9, 2024

NEVER BUY

Purchased an open box set up from Lorex.com that included the cameras and DVR on
2/3/2023 while we were building our house so that we could easily run the cables
during framing. House was finally done enough to hook everything up for the 1st
time 3/6/2024. Cameras work great but system states there's no hard drive.
Troubleshooted with Lorex customer service and they stated possibly the whole
dvr needs replaced but I could try just replacing the hard drive 1st. They would
not replace it or stand behind it at all since it's been over a year since
purchased. So frustrating that they resell nonworking systems!!!

Date of experience: March 06, 2024

--------------------------------------------------------------------------------

Useful1Share

Reply from Lorex Technology Inc

Mar 11, 2024

Hello Leana,

We appreciate your feedback and understand your frustration with the unexpected
issue you've encountered with your DVR. We sincerely apologize for the
inconvenience this has caused.

We are continuously working to enhance the durability and performance of our
systems and your feedback is valuable to us.

Thank you,
Lorex Customer Experience Team

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COMPANY ACTIVITYSEE ALL

Claimed profile
Pays for extra features
Replied to 98% of negative reviews
Replies to negative reviews in < 1 week

ABOUT LOREX TECHNOLOGY INC

Information written by the company

Lorex is committed to safeguarding what matters most. Founded in Canada, we have
a team of professionals across North America devoted to the design, development,
and deployment of ingenious smart home security and monitoring solutions that
enhance our customers’ lifestyles and sense of well-being. We provide a fully
tailored, best-in-class ecosystem for private and commercial requirements, that
has earned us the trust of our customers for over 30 years. Lorex has created
several award-winning products over the years. Our innovative solutions include
all-in-one integrated monitors with built-in recorders, a touchscreen-enabled
security system, and cameras with active deterrence lighting. Lorex was the
first to market 4K resolution security cameras and more recently released the
Fusion Collection, which offers recording for both wired and wireless cameras.

--------------------------------------------------------------------------------

CONTACT

* feedback@lorextechnology.com
* 888.425.6739
* * 250 Royal Crest Court
* L3R3S1
* Markham
* Canada

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