www.beckershospitalreview.com
Open in
urlscan Pro
67.227.242.177
Public Scan
Submitted URL: http://go.pardot.com/e/991372/20tribune20reported20nov-2025-/6xwb/57863964?h=zgraurqhu53rp_ogwr9n0d2hdmrd9wjmowmfnbwrxm0
Effective URL: https://www.beckershospitalreview.com/ehrs/more-health-systems-charging-for-mychart-messages.html
Submission: On December 12 via api from US — Scanned from DE
Effective URL: https://www.beckershospitalreview.com/ehrs/more-health-systems-charging-for-mychart-messages.html
Submission: On December 12 via api from US — Scanned from DE
Form analysis 3 forms found in the DOM
POST https://www.beckershospitalreview.com/search.html
<form action="https://www.beckershospitalreview.com/search.html" method="post" class="top-search" autocomplete="off">
<div class="search-section">
<input name="searchword" id="mod-search-searchword" maxlength="200" class="inputbox search-query" type="text" size="20" placeholder="Search..."> <button type="submit">Search</button>
<input type="hidden" name="task" value="search">
<input type="hidden" name="option" value="com_search">
<input type="hidden" name="Itemid" value="489">
</div>
<div class="search-section">
<div id="search-results"></div>
</div>
</form>POST https://www.beckershospitalreview.com/search.html
<form action="https://www.beckershospitalreview.com/search.html" method="post" class="mobile-search" autocomplete="off">
<div class="search-section">
<input name="searchword" id="mod-search-searchword-mobile" maxlength="200" class="inputbox search-query" type="text" size="40" placeholder="Search..."> <button type="submit">Search</button>
<input type="hidden" name="task" value="search">
<input type="hidden" name="option" value="com_search">
<input type="hidden" name="Itemid" value="489">
</div>
<div class="search-section">
<div id="search-results-mobile"></div>
</div>
</form>POST https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/498900/7dcacd71-8aa3-4d69-8929-c2a110c47927
<form id="hsForm_7dcacd71-8aa3-4d69-8929-c2a110c47927" method="POST" accept-charset="UTF-8" enctype="multipart/form-data" novalidate=""
action="https://forms.hsforms.com/submissions/v3/public/submit/formsnext/multipart/498900/7dcacd71-8aa3-4d69-8929-c2a110c47927"
class="hs-form-private hsForm_7dcacd71-8aa3-4d69-8929-c2a110c47927 hs-form-7dcacd71-8aa3-4d69-8929-c2a110c47927 hs-form-7dcacd71-8aa3-4d69-8929-c2a110c47927_99c72d62-8789-48f5-8c96-c3d065cdfeea hs-form stacked"
target="target_iframe_7dcacd71-8aa3-4d69-8929-c2a110c47927" data-instance-id="99c72d62-8789-48f5-8c96-c3d065cdfeea" data-form-id="7dcacd71-8aa3-4d69-8929-c2a110c47927" data-portal-id="498900">
<div>
<div class="hs-richtext hs-main-font-element"><span class="subscribe-top hide">Subscribe to the Becker's Hospital Review newsletter for the latest in healthcare news!</span></div>
<div class="hs_email hs-email hs-fieldtype-text field hs-form-field"><label id="label-email-7dcacd71-8aa3-4d69-8929-c2a110c47927" class="" placeholder="Enter your Email" for="email-7dcacd71-8aa3-4d69-8929-c2a110c47927"><span>Email</span><span
class="hs-form-required">*</span></label>
<legend class="hs-field-desc" style="display: none;"></legend>
<div class="input" style="display: inline-block; width: 87%; margin-left: 2%;"><input id="email-7dcacd71-8aa3-4d69-8929-c2a110c47927" name="email" required="" placeholder="" type="email" class="hs-input" inputmode="email" autocomplete="email"
value=""></div>
</div>
</div>
<div>
<div class="hs-richtext hs-main-font-element"><span class="unsubscribe-message"><br>You can unsubscribe from these communications at any time. For more information, please review our
<a href="https://www.beckershospitalreview.com/privacy-policy.html" target="_blank" rel="noopener">Privacy Policy</a></span>.</div>
</div>
<div class="hs_submit hs-submit article-submit">
<div class="hs-field-desc" style="display: none;"></div>
<div class="actions"><input type="submit" class="hs-button primary large" value="SUBSCRIBE"></div>
</div>
<div id="divSocialConnect">
<div class="part-connect" style="width: 8%;">
<p class="separator-content hs-button" style="background: #003974; display: block;padding: 0.3em 6px 0.3em 0; position: relative; border: 1px solid #003974; top: 0; line-height:1em; margin-top:0;">OR</p>
</div>
<div class="part-connect">
<div class="responseConnectLinkedin" style="font-size: 0.9rem;"></div>
<a id="invitebutton" class="hs-button " target="_blank" href="https://www.beckershospitalreview.com/invite-friend-subscribe.php" style="border-color: transparent!important;"><span class="icon-invite" style="/*display: none;*/"></span><span style="display: inline-block;color: white!important;font-weight: 500;/*text-transform: uppercase;*/">Invite a Friend</span></a>
</div>
</div><input name="hs_context" type="hidden"
value="{"formTarget":"#hubspot-form-article-1","pageUrl":"https://www.beckershospitalreview.com/ehrs/more-health-systems-charging-for-mychart-messages.html","pageTitle":"More health systems charging for MyChart messages","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.5359.98 Safari/537.36","timestamp":1670854927575,"originalEmbedContext":{"portalId":"498900","formId":"7dcacd71-8aa3-4d69-8929-c2a110c47927","region":"na1","target":"#hubspot-form-article-1","isBuilder":false,"isTestPage":false,"pageTitle":"More health systems charging for MyChart messages","pageUrl":"https://www.beckershospitalreview.com/ehrs/more-health-systems-charging-for-mychart-messages.html","userAgent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.5359.98 Safari/537.36"},"correlationId":"99c72d62-8789-48f5-8c96-c3d065cdfeea","isLegacyThemeAllowed":"true","lang":"en","renderRawHtml":"true","embedAtTimestamp":"1670854927466","formDefinitionUpdatedAt":"1595433197421","renderedFieldsIds":["email"],"captchaStatus":"NOT_APPLICABLE","isInsideCrossOriginFrame":false,"source":"forms-embed-1.2465","sourceName":"forms-embed","sourceVersion":"1.2465","sourceVersionMajor":"1","sourceVersionMinor":"2465"}"><iframe
name="target_iframe_7dcacd71-8aa3-4d69-8929-c2a110c47927" style="display: none;"></iframe>
</form>Text Content
Subscribe
Becker's Healthcare:
* Hospital
* ASC
* Spine
* Clinical
* Health IT
* CFO
* Dental
* Payer
* Podcasts
* Behavioral
* Physician
1.800.417.2035
* Email Us
Search
×
* Search
* Channels►
* Channels►
* Cybersecurity
* EHRs
* Telehealth
* Innovation
* Digital Health
* Disruptors
* Marketing
* Physicians
* Leadership
* Strategy
* Executive Moves
* Transaction & Valuation
* HR
* Capital
* Telehealth
* Cardiology
* Nursing
* Oncology
* Supply
* Health Equity
* Other Channels ►
* Other Channels►
* Ortho
* Patient Experience
* Pharmacy
* Care Coordination
* Legal & Regulatory
* Compensation
* Payer
* Opioids
* Rankings & Ratings
* Post-Acute
* Workforce
* Lab
* Becker's Healthcare Websites►
* Becker's Healthcare Websites►
* Hospital
* ASC
* Spine
* Clinical
* Health IT
* CFO
* Dental + DSO
* Payer
* Podcasts
* Behavioral Health
* Physician Leadership
* E-Newsletters►
* E-Newsletters►
* Sign Up For Our Free E-Newsletters
* Hospital Review
* Hospital CEO Report
* Hospital CFO Report
* Health IT & CIO Report
* Clinical Leadership & Infection Control
* Revenue Cycle Management
* Digital Innovation + Marketing
* Supply Chain
* Payer Issues
* Pharmacy Report
* Women's Leadership
* Physician Leadership
* Laboratory Review
* Cardiology Report
* Oncology Report
* HR + Talent Review
* Post Acute Report
* Life Sciences Report
* Behavioral Health Report
* Conferences►
* Conferences►
* Upcoming Conferences and Events
* 13th Annual Meeting
* Payer Issues Roundtable
* 20th Annual Spine, Orthopedic & Pain Management-Driven ASC Conference
* 8th Annual Health IT + Digital Health + RCM Conference
* Call for Speakers
* Exhibiting & Sponsoring
* Virtual Conferences►
* Virtual Conferences►
* Upcoming Virtual Events
* The Driving Forces Transforming the Dental + DSO Industry Virtual Forum
* Digital Innovation + Patient Experience + Marketing
* Payer Issues Virtual Event
* Behavioral Health Virtual Event
* LeanTaaS Transform Hospital Operations Virtual Summit
* Past Virtual Events
* Featured Sessions OnDemand
* Webinars►
* Webinars►
* Upcoming Webinars
* OnDemand Webinars
* Featured Sessions OnDemand
* Past Webinars
* Whitepapers►
* Whitepapers►
* Current Whitepapers
* Archives
* Podcasts►
* Podcasts►
* Our Podcasts
* Becker's Healthcare Podcast Episodes
* Becker’s Digital Health + Health IT Podcast
* Becker’s Payer Issues Podcast
* Becker's Behavioral Health Podcast
* Becker's Ambulatory Surgery Centers Podcast
* Becker's Spine and Orthopedics Podcast
* Becker's Dental + DSO Review Podcast
* Becker’s Clinical Leadership Podcast
* Becker’s Pediatric Leadership Podcast
* Becker's Cardiology + Heart Surgery Podcast
* Becker's Women's Leadership Podcast
* Print Issue►
* Print Issue►
* Current Issue
* Past Issues
* Current Issue - Becker's Clinical Leadership & Infection Control
* Past Issues - Becker's Clinical Leadership & Infection Control
* Subscribe
* Multimedia►
* Multimedia►
* Robotics Content Hub
* AWS Content Hub
* Featured Content
* Videos
* Career Center
* Lists►
* Lists►
* Nominations
* 150 top places to work in healthcare | 2022
* 113 great leaders in healthcare | 2022
* 75 black healthcare leaders to know| 2022
* women power players in health | 2022
* 50 chief digital officer innovators to know | 2022
* 260+ healthcare revenue cycle management companies to know | 2022
* 67 rural hospital ceos to know | 2022
* 83 community hospital ceros to know | 2022
* 83 hospital benchmarks | 2022
* 50 community hospital cfos to know | 2022
* About Us►
* About Us►
* About Becker's Hospital Review
* Careers at Becker's
* Contact Us
* Request Media Kit
* Content Specifications
≡
* E-Newsletters
* Sign Up For Our Free E-Newsletters
* Hospital Review
* Hospital CEO Report
* Hospital CFO Report
* Health IT & CIO Report
* Clinical Leadership & Infection Control
* Revenue Cycle Management
* Digital Innovation + Marketing
* Supply Chain
* Payer Issues
* Pharmacy Report
* Women's Leadership
* Physician Leadership
* Laboratory Review
* Cardiology Report
* Oncology Report
* HR + Talent Review
* Post Acute Report
* Life Sciences Report
* Behavioral Health Report
* Conferences
* Upcoming Conferences and Events
* 13th Annual Meeting
* Payer Issues Roundtable
* 20th Annual Spine, Orthopedic & Pain Management-Driven ASC Conference
* 8th Annual Health IT + Digital Health + RCM Conference
* Call for Speakers
* Exhibiting & Sponsoring
* Virtual Conferences
* Upcoming Virtual Events
* The Driving Forces Transforming the Dental + DSO Industry Virtual Forum
* Digital Innovation + Patient Experience + Marketing
* Payer Issues Virtual Event
* Behavioral Health Virtual Event
* LeanTaaS Transform Hospital Operations Virtual Summit
* Past Virtual Events
* Featured Sessions OnDemand
* Webinars
* Upcoming Webinars
* OnDemand Webinars
* Featured Sessions OnDemand
* Past Webinars
* Whitepapers
* Current Whitepapers
* Archives
* Podcasts
* Our Podcasts
* Becker's Healthcare Podcast Episodes
* Becker’s Digital Health + Health IT Podcast
* Becker’s Payer Issues Podcast
* Becker's Behavioral Health Podcast
* Becker's Ambulatory Surgery Centers Podcast
* Becker's Spine and Orthopedics Podcast
* Becker's Dental + DSO Review Podcast
* Becker’s Clinical Leadership Podcast
* Becker’s Pediatric Leadership Podcast
* Becker's Cardiology + Heart Surgery Podcast
* Becker's Women's Leadership Podcast
* Print Issue
* Current Issue
* Past Issues
* Current Issue - Becker's Clinical Leadership & Infection Control
* Past Issues - Becker's Clinical Leadership & Infection Control
* Subscribe
* Multimedia
* Robotics Content Hub
* AWS Content Hub
* Featured Content
* Videos
* Career Center
* Lists
* Nominations
* 150 top places to work in healthcare | 2022
* 113 great leaders in healthcare | 2022
* 75 black healthcare leaders to know| 2022
* women power players in health | 2022
* 50 chief digital officer innovators to know | 2022
* 260+ healthcare revenue cycle management companies to know | 2022
* 67 rural hospital ceos to know | 2022
* 83 community hospital ceros to know | 2022
* 83 hospital benchmarks | 2022
* 50 community hospital cfos to know | 2022
* About Us
* About Becker's Hospital Review
* Careers at Becker's
* Contact Us
* Request Media Kit
* Content Specifications
* Reprints
* Cybersecurity
* EHRs
* Telehealth
* Innovation
* Digital Health
* Disruptors
* Marketing
* Physicians
* Leadership
* Strategy
* Executive Moves
* Transaction & Valuation
* HR
* Capital
* Telehealth
* Cardiology
* Nursing
* Oncology
* Supply
* Health Equity
* Ortho
* Patient Experience
* Pharmacy
* Care Coordination
* Legal & Regulatory
* Compensation
* Payer
* Opioids
* Rankings & Ratings
* Post-Acute
* Workforce
* Lab
MORE HEALTH SYSTEMS CHARGING FOR MYCHART MESSAGES
Naomi Diaz - Monday, November 28th, 2022
Save
Post
Tweet
Share
Listen
Text Size
Print
Email
A growing number of health systems are starting to charge patients for asking
for their physicians' advice through online patient portals, such as MyChart,
which is sparking mixed reactions from patient advocates and providers, The
Chicago Tribune reported Nov. 25.
Earlier this month, Evanston, Ill.-based NorthShore University HealthSystem
started billing patients for some types of messages sent over its patient
portal, such as those about new symptoms, medication adjustments, new
prescriptions, flare-ups of chronic conditions and others that require extensive
time reviewing a patient's medical history.
According to the health system, the fees will be billed to patients' insurance,
with the out-of-pocket costs for people on Medicare ranging from about $3 to
$10. The cost for patients without insurance will be $35.
NorthShore also said patients must consent to being billed before physicians
answer their questions.
The health system isn't the only one making this move: Chicago-based
Northwestern Medicine and Lurie Children's Hospital and San Francisco-based UCSF
Health have already begun doing so, according to the report.
Northwestern and Lurie say very few of their MyChart messages incur charges.
During a three-month period at the beginning of this year, Northwestern charged
for fewer than 1 percent of messages on its MyChart portal.
Similarly, Lurie has charged for about 300 MyChart encounters in the last year,
a sliver of the nearly 300,000 messages it's received, according to Ravi Patel,
MD, vice president of digital health for Lurie.
"The intent here is not to be charging for MyChart messages," said Dr. Patel.
"It's really for those cases where you've got a new problem, a new symptom, a
recurring symptom that came up again, a new rash."
Cleveland Clinic also made headlines when it announced it would charge for
messages requiring clinicians to make clinical assessments, medical decisions or
medical history reviews that take more than five minutes.
These charges are often covered by insurers, but patients could face up to $50
charges without coverage.
The move has been criticized by consumer advocates, however, who view the trend
as greedy.
"This is yet again the big business of healthcare finding ways to profit at
every angle on patients," said Cynthia Fisher, founder and chair of Patient
Rights Advocate.
Ms. Fisher said she worries some people will now be hesitant to ask their
physicians questions, out of fear they could be charged.
"It really disadvantages, disproportionately, and harms the very people who can
afford it the least," she said.
But John Hargraves, director of data strategy for the Health Care Cost
Institute, a nonprofit organization that studies trends in healthcare costs,
said he expects this trend to grow as health systems try to balance between
making sure physicians are compensated for their time while not overcharging
patients for messages that don't take much work or expertise.
"I don't think there's any going back and making it a service that no one
charges for," said Mr. Hargraves. "Most things with healthcare and costs only
move in one direction. When something is known to be billable, it's rarely not
billed."
Subscribe to the following topics: health itehremrelectronic health
recordscleveland clinic
Copyright © 2022 Becker's Healthcare. All Rights Reserved. Privacy Policy.
Cookie Policy. Linking and Reprinting Policy.
Subscribe to the Becker's Hospital Review newsletter for the latest in
healthcare news!
Email*
You can unsubscribe from these communications at any time. For more information,
please review our Privacy Policy.
OR
Invite a Friend
FEATURED LEARNING OPPORTUNITIES
* Health IT Whitepapers
* Health IT Webinars
* Process Improvement Whitepapers
* Finance Whitepapers
* Clinical Whitepapers
* Payer Whitepapers
* Process Improvement Webinars
* Finance Webinars
* Clinical Webinars
* Hospital Review Virtual Events
FEATURED WHITEPAPERS
* How AdventHealth built a genomics program from the ground up - Download
* Negative pressure wound therapy advancements are life-changing for chronic
wound patients - Download
* Unlocking real revenue cycle results: Retain patients with compassionate
financial care - Download
* A roadmap to enterprise intelligence: Accelerating the digital evolution of
healthcare - Download
* ROI From AI: Unlocking Scarce Capacity in Health Systems - Download
* State of Claims 2022: Denials are increasing and reducing them is priority
No. 1 - Download
* 8 Insights from the 2022 State of Hospital Purchasing report - Download
* A buyer's guide to physician payment automation - Download
* Technology infrastructure and true care transformation Insights from
Gartner's new digital health report - Download
* From provider-centric to patient-centric: How to drive the paradigm shift -
Download
FEATURED WEBINARS
* Finding your why in Pursuit of the Quadruple Aim with Robotic-Assisted
Surgery - Register
* Tapping Your ERP for Healthcare Supply Chain Resiliency - Register
* Beyond the payment variance report: How to resolve common, costly
underpayment issues - Register
* Reimagining your RCM strategy in 2023 with intelligent automation - Register
* 25 key trends and issues for 2023 - Register
* Strategies for Orthopedic Revenue Growth in Your ASC - Register
* Crack the automation code: Learn how AI, RPA and other automation
technologies can radically improve your revenue cycle - Register
* Addressing clinical care for patients with rare bleeding disorders through
the implementation of clinical pathways in the hospital - Register
* Transform your prior authorizations with intelligent automation - Register
Becker's Websites
* Hospital
* ASC
* Spine
* Clinical
* Health IT
* CFO
* Dental + DSO
* Payer
* Podcasts
* Behavioral Health
* Physician Leadership
* Career Center
Virtual Learning
* Webinars
* Whitepapers
* Podcasts
Conferences
* 13th Annual Meeting
* Payer Issues Roundtable
* 20th Annual Spine, Orthopedic & Pain Management-Driven ASC Conference
* Upcoming
About Us
* About Becker's Hospital Review
* Careers
Contact Us
* 1.800.417.2035
* becker@beckershealthcare.com
*
Copyright © 2022 Becker's Healthcare. All Rights Reserved. Privacy Policy.
Cookie Policy. Linking and Reprinting Policy.