www.auditboard.com Open in urlscan Pro
18.66.2.68  Public Scan

Form analysis
2 forms found in the DOM

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          <h2>Schedule&nbsp;a Demo</h2>
          <br>Fill out the form below to schedule a live, personalized demonstration of the AuditBoard platform.
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Text Content

AuditBoard
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 *  * PLATFORM
      
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 * Platform
    * Our Platform
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 * Solutions
   By Use Case
    * Assessment Management
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    * Enterprise Risk Management
    * Fraud Risk Management
    * IT Audits
    * IT Risk Management
    * Operational Audits
    * Operational Risk Management
    * Security Compliance Management
    * SOX Compliance
    * SOX Readiness
    * Third-Party Risk Management
   
   By Industry
    * Business Services
    * Education, Government, and Non-Profit
    * Energy, Materials, and Utilities
    * Financial
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    * Media and Telecom
    * Real Estate and Construction
    * Retail
    * Technology
    * Travel and Transportation
   
   By Framework
    * CCPA
    * CMMC
    * COBIT
    * COSO
    * FedRAMP
    * GDPR
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HOW PETSMART ALIGNS AUDIT ACTIVITIES WITH EVOLVING RISKS

January 27, 2021
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As part of our Spotlight on Success series, we spoke with Ben Phillips, Vice
President of Internal Audit at PetSmart, about how AuditBoard has helped him and
his team reduce administrative tasks and focus more attention on addressing the
changing needs of their business.


Ben Phillips, Vice President of Internal Audit at PetSmart shares how AuditBoard
helped his team redeploy saved time to drive value to the organization.


HOW WOULD YOU DESCRIBE THE PETSMART PHILOSOPHY?

At PetSmart we love pets and we believe that pets make us better people. Every
day, with every connection, our passionate associates help bring pets and their
pet parents closer so they can live more fulfilled lives.


TELL US A BIT ABOUT THE MAKEUP AND ACTIVITIES OF YOUR TEAM. 

Our typical year is divided between Sarbanes-Oxley controls testing, operational
auditing, store auditing, and other consulting engagements that are requested by
management throughout the year based on the skills and abilities my team brings
to the company. It’s not uncommon, particularly this year, for our audit plan to
evolve throughout the year based on the changing business environment and needs.
And we’re always looking to re-align our activities with the changing risk
profile of the company and the needs of our business. We want to ensure that any
project we undertake drives value to the organization and to everyone involved. 


WHAT CHALLENGES DID YOU FACE BEFORE YOU IMPLEMENTED AUDITBOARD?

When I think about how we evaluated different solutions for audit technology, it
brings me back to the beginning of my journey at PetSmart. I joined the company
in 2014 and at that time the use of technology in internal audit was extremely
limited. Before AuditBoard, our associates were spending an inordinate amount of
time doing administrative tasks and were not being utilized to their full
potential as auditors. So I knew we were missing opportunities, and they knew we
were missing opportunities to really develop our practice and to develop their
professional skills. 


WHAT LED YOU TO LEAN TOWARD AUDITBOARD OVER OTHER OPTIONS?

We have a relatively small team, so any solutions that come with significant
administrative burdens and a lot of non-value-added work is basically a complete
non-starter for us. We watched the AuditBoard demo, we talked to some of the
team members, and it was clear how easy it was going to be for our staff to use
this solution. It was also evident that on the administrative side, the system
was really user-friendly. Little tasks like adding permissions to different
elements, modifying the layouts, building reports — we found them to be
incredibly efficient using the AuditBoard solution compared to others. 


HOW WAS THE RECEPTION OF AUDITBOARD BY YOUR CONTROL OWNERS?

Our stakeholders have really embraced AuditBoard. They appreciate how easy it is
to use the system — that’s the most common feedback we get from both the
internal audit team and other business users that access the system for
different reasons. This is because of how easy and intuitive it is to use.
Notifications is one example that comes to mind. We send out our SOX control
certifications using WorkStream and after the first round of testing in the
first year we implemented, we got a lot of feedback from control owners that
they were getting too many emails, especially the ones that had many controls.
It didn’t take long for our team to look through AuditBoard settings and figure
out how to change notifications to weekly digests and the control owners were
impressed and pleased with how easily we were able to provide a solution for
that small issue within one day. 


WHAT OTHER CHANGES OR BENEFITS HAVE YOU EXPERIENCED?

Overall, our organizational transparency has been advanced. Being able to see
where the audit plan is, where each audit project is in its life, and where
individual associates and their work are progressing has been a key to fostering
better communication and collaboration, both across the internal audit team and
the different teams within our department, and also with management as we work
with them. Another game-changing factor is the ability for our associates to
work anywhere in the world using AuditBoard. They can partner on steps if
they’re not in the same location, they can share work papers using AuditBoard,
reviews can happen while one team member is traveling, and there are no chains
tying us to the office for this work. I can tell you this has been essential to
our work efforts during COVID-19. 


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