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HAPPILY EVERAFTER VIRTUAL CONFERENCE 2023

Plan ahead for 2024: Tune in to hear real-world planning sessions and stay ahead
of market trends to drive customer success.

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-71:-10:-28:-47
Days
Hours
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SPEAKERS




BEN BROWNLEE

Chief Customer Officer


JEFF BEAUMONT

Senior Director Customer
Success Operations


ALAN GINSBERG

Senior Vice President of
Customer Success


EZRA ZIMBLER

Manager of Customer Success


MARCO CARRUBBA

Director of Customer Success


DANIELLE ZIMMERMAN

VP of Customer Success


IRIT EIZIPS

Chief Customer Officer & CEO


JENNIFER BACA

Enterprise Manager of Customer Success


SHACHAR AVRAHAMI

VP Product & Strategy




ALEX FARMER

CCO


NOA DANON

Founder & CEO





WELCOME TO HAPPILY 2023

09:00 - 09:15 AM PT


IGNITING 2024: SHORT CONVERSATIONS ON PLANNING & INNOVATION:

09:15 - 09:45 AM PT

 * Connect 2023 dots to plan 2024 creatively
   
   Noa Danon | EverAfter

 * Failing Forward: The Devastating Effects of Poorly Structured CS Strategic
   Plans
   
   Irit Eizips | CSM Practice

 * AI and the customer journey
   
   Ben Brownlee | Gong


PANEL: PLANNING FOR 2024 - HOW TO BUILD A WINNING ANNUAL CUSTOMER SUCCESS
STRATEGY

09:45 - 10:30 AM PT
Irit Eizips | CSM Practice
Danielle Zimeman | Wistia
Ezra Zimbler | LinkedIn
Alan Ginsberg | Metadata


CHARTING 2024: IMPACT YOUR BUSINESS METRICS BY IMPROVING CUSTOMER-FACING
EXPERIENCE


10:30 - 11:00 AM PT

 * Live EverAfter Demo: Enhance customer experience
   
   Josh Phillips | EverAfter

 * From CS-led Journeys to Customer-led Journeys
   
   Shachar Avrahami | EverAfter

 * Next-level experience: Explore the latest features
   
   Tom Shelly | EverAfter


PANEL: FROM RETENTION TO EXPANSION: THE EVOLVING ROLE OF CUSTOMER SUCCESS IN
ECONOMIC DOWNTURNS

11:00 - 11:45 AM PT
Alex Farmer | Nezasa
Marco Carrubba | Microsoft
Jennifer Baca | Zoom
Jeff Beaumont | Gitlab


SEE YOU AT HAPPILY 2024

11:45 AM - 12:00 PM PT

Planning for 2024 - How to build a winning annual customer success strategy

From Retention to Expansion: The Evolving Role of Customer Success in Economic
Downturns

Next level experience: A look at our latest features (recommended for customers)

How to increase capacity via customer-led journey





FAQ


WHAT IS HAPPILY?



HAPPILY by EverAfter is an online virtual conference created by EverAfter, the
only customer-facing CS platform. 

‍


IS IT FREE TO ATTEND?



Yes, attending HAPPILY. is completely free! But it's still crucial to register
early. Although the event is online, we have limited capacity. Early
registration ensures you have a spot, allows us to provide a personalized
experience tailored to your interests, gives you exclusive access to some
sessions and materials, and enhances your networking opportunities with other
participants and experts.


WILL I BE ABLE TO ACCESS THE RECORDINGS OF THE SESSIONS?



Yes, recordings of the sessions will be available to everyone who registers for
HAPPILY. This ensures that you can revisit the insightful content at your
convenience or catch up on any sessions you may have missed. Make sure to
register for the conference to gain access to this valuable resource!


HOW CAN I NETWORK WITH OTHER ATTENDEES?



Once you register for HAPPILY you will gain access to our entire event
community. This unique feature enables you to network with other attendees,
speakers, and experts before, during, and after the event. Whether you're
looking to connect with like-minded professionals, explore collaboration
opportunities, or simply engage in stimulating conversations, our networking
platform offers a space to foster meaningful connections.



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