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Effective URL: https://support.crashplan.com/hc/en-us/articles/9018803195021--What-to-do-after-receiving-a-Crashplan-backup-alert
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Effective URL: https://support.crashplan.com/hc/en-us/articles/9018803195021--What-to-do-after-receiving-a-Crashplan-backup-alert
Submission: On January 02 via manual from US — Scanned from DE
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Skip to main content Help Center Contact Support Categories CrashPlan Announcements Release notes Terms and conditions 1. Documentation 2. CrashPlan 3. Cloud administration 4. Troubleshooting WHAT TO DO AFTER RECEIVING A CRASHPLAN BACKUP ALERT Updated 2 months ago OVERVIEW Managing your backup means staying informed about its successes and failures. The CrashPlan app sends email warnings and alerts to help you stay informed about the status of your backups. If you receive a backup alert and you're not sure why, this article can walk you through the most common reasons. ALERTS AND WARNINGS Alerts and warnings are email messages letting you know if there is a problem with your backup. Backup Warning You receive a warning when your computer hasn't backed up (to any destination) for a specified number of days. Backup Alert You receive an alert when your computer hasn't backed up (to any destination) for a specified number of days. Alerts are sent as a follow-up to a warning when the computer still hasn't backed up. CONSIDERATIONS * Alerts and warning are set, by default, to three days and five days, respectively * You can change the time period for warnings and alerts from Settings > Device Backup. * Alert period(s) are not "reset" until a backup occurs WHAT TO DO IF YOU GET A BACKUP ALERT CHECK YOUR CONNECTION If you get an email alert telling you that one of your computers hasn't backed up in several days, first make sure that the computer is connected to the Internet and has not been turned off or asleep. If necessary, troubleshoot network issues that could prevent the CrashPlan app from backing up. CHECK FOR NOTIFICATIONS Next, open the CrashPlan app and look for any errors or other messages that may suggest why the computer isn't backing up. This article may be useful for troubleshooting: * Cannot connect to background service CHECK YOUR BACKUP SCHEDULE SETTING Is the CrashPlan app configured to run all of the time, or only during a specific window of time? For complete coverage, set the CrashPlan app to run Always. If the CrashPlan app is set to run between specific times, make sure both the source and destination computers are on and awake during an overlapping window of time. The CrashPlan app can't back up or restore outside of this window, and it can't back up if the a computer is off or asleep. 1. Open the CrashPlan app. 2. Select Settings. 3. Select Backup Sets. 4. Click Change for Backup Schedule. RESTART THE CRASHPLAN APP AND YOUR COMPUTER Restarting the CrashPlan app or your computer can resolve issues. First, restart the CrashPlan service. If you've restarted the CrashPlan app, and you're still unable to connect to any of your destinations, restarting your computer may resolve the connectivity issue. CONTACT SUPPORT If you've tried these options and you are still unable to determine why an alert was sent, contact our support team for further assistance. Prev Where are my files? Next Use the app with limited bandwidth Was this article helpful? Yes No 0 out of 0 found this helpful This form is for feedback only and you won't receive a reply. Please don't include any personal information about your or someone else. Submit Feedback Thank you! Your feedback helps us improve this article for everyone. Please provide your feedback above. TABLE OF CONTENTS What to do after receiving a Crashplan backup alert * What to do after receiving a Crashplan backup alert * Overview * Alerts and warnings * Considerations * What to do if you get a backup alert * Check your connection * Check for notifications * Check your backup schedule setting * Restart the CrashPlan app and your computer * Contact support ARTICLES IN THIS SECTION * Stop and start the app service * Backups stall due to too many open files * Cannot access CrashPlan app logs on Mac * Cannot connect to destination * Connect to CrashPlan cloud destinations from a proxy server * Connection shows network blocked * Contacting backup server message prevents web restore * Destination unavailable * Device backup critical * External drive stops backing up on Mac See more © 2022 CrashPlan All rights reserved. Twitter YouTube LinkedIn Return to top https://support.crashplan.com/hc/en-us/categories/8553387472013-CrashPlan-Cloud-for-Enterprise //theme.zdassets.com/theme_assets/14463057/2b187ca11e55227ff405afb6b0ec8638e4186b02.svg CrashPlan for Enterprise custom https://support.crashplan.com/hc/en-us/categories/8553460664845-CrashPlan-for-Small-Business //theme.zdassets.com/theme_assets/14463057/f2396817416947b512bc8292f2fe507412e9f220.svg CrashPlan for Small Business sign in, download files, two-factor authentication,