www.mytheresa.com
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urlscan Pro
2a02:26f0:6c00:2a6::1176
Public Scan
Submitted URL: https://emm.mytheresa.com/u/nrd.php?p=eXsVhpsybe_133364_4427044_1_145&ems_l=4662921&i=1&d=OA%3D%3D%7CVEdU%7CMDQ%3D%7CMTIzM...
Effective URL: https://www.mytheresa.com/en-nl/service/terms-conditions/?utm_source=EML&utm_medium=ww_16_210421_designer&utm_campaign=ter...
Submission: On September 02 via api from BE
Effective URL: https://www.mytheresa.com/en-nl/service/terms-conditions/?utm_source=EML&utm_medium=ww_16_210421_designer&utm_campaign=ter...
Submission: On September 02 via api from BE
Form analysis 4 forms found in the DOM
POST https://www.mytheresa.com/en-nl/customer/account/loginPost/
<form action="https://www.mytheresa.com/en-nl/customer/account/loginPost/" method="post" id="login-form-popup">
<input name="form_key" type="hidden" value="vrTbEWbJPGnMt2pK">
<div class="fieldset">
<div id="customer_flyout_login_input">
<ul class="form-list">
<li>
<div class="input-box">
<input dir="auto" name="login[username]" value="" id="email" type="email" class="input-text required-entry validate-email validate-latin-only" title="Your E-Mail" placeholder="Your E-Mail">
</div>
</li>
<li>
<div class="input-box">
<input name="login[password]" type="password" class="input-text required-entry validate-password" id="pass" title="Password" placeholder="Password">
</div>
</li>
</ul>
<div class="buttons-set form-buttons btn-only">
<button type="submit" class="button" name="send" id="send2"><span><span>login</span></span></button>
</div>
</div>
<div id="customer_flyout_login_info">
<p>If you have an account with us, log in using your email address and password.</p>
<p class="forgot-pw"><a href="https://www.mytheresa.com/en-nl/customer/account/forgotpassword/">Did you forget your password?</a></p>
<div class="new-users">
<div class="buttons-set">
<button type="button" class="button" onclick="window.location='https://www.mytheresa.com/en-nl/customer/account/login/';"><span><span>create an account</span></span></button>
</div>
</div>
</div>
</div>
<div class="amasty_recaptcha"></div><input type="hidden" name="amasty_invisible_token" value="">
</form>GET https://www.mytheresa.com/en-nl/catalogsearch/result/
<form id="search_mini_form_top_mobile" action="https://www.mytheresa.com/en-nl/catalogsearch/result/" method="get">
<div class="form-search">
<label for="search_top_mobile"><span class="icon icon-search">Search</span></label>
<input id="search_top_mobile" type="text" name="q" placeholder="" value="" class="input-text ff-basic-autocomplete" autocomplete="off">
<input type="hidden" name="mytrs" value="1">
<input type="hidden" name="departmentgroup" value="WOMENSWEAR" id="search_top_mobile_department">
<div id="search_autocomplete_top_mobile" class="search_autocomplete_top_mobile advanced-suggest" style="display: none; height: 1065px;"></div>
<script type="text/javascript">
//<![CDATA[
var loadDataCallback = function(data) {
data = sortResults(data);
var suggestData = {};
suggestData['productName'] = '';
suggestData['searchTerm'] = '';
suggestData['brand'] = '';
suggestData['category'] = '';
suggestData['noProducts'] = (!data.hasOwnProperty('productName')) ? ' no-products' : '';
// Products
var productTemplate = new Template('<li class="selectable-item" rel="#{attributes.deeplink}">' + '<div class="product-thumb"><img src="#{image}" title="#{title}" /></div>' + '<div class="product-details">' +
'<span class="designer-name">#{attributes.designer}</span>' + '<span class="product-name">#{name}</span>' + '<span class="product-price #{attributes.extra_class}">#{attributes.price_formatted}</span>' +
'<span class="product-price product-special-price">#{attributes.special_price_formatted}</span>' + '</div></li>');
if (data.hasOwnProperty('productName')) {
suggestData['productName'] = '<div class="suggestions product-suggestions overlay-col"><h2>Products</h2><ul>';
for (var i = 0; i < data['productName'].length; i++) {
suggestData['productName'] += productTemplate.evaluate(data['productName'][i]);
}
suggestData['productName'] += '</ul></div>';
}
var rowTemplate = new Template('<li class="selectable-item #{type}" title="#{title}">#{name} <span class="amount">(#{hitCount})</span></li>');
var sections = {};
sections['searchTerm'] = 'Suggestions';
sections['brand'] = 'Designers';
sections['category'] = 'Categories';
var lastSection = '';
for (var section in sections) {
if (data.hasOwnProperty(section)) {
lastSection = section;
}
}
for (var section in sections) {
if (data.hasOwnProperty(section)) {
suggestData[section] = '<div class="suggestions ' + section + '-suggestions';
if (section == lastSection) {
suggestData[section] += ' last-section';
}
suggestData[section] += '"><h2>' + sections[section] + '</h2><ul>';
data[section].each(function(item) {
suggestData[section] += rowTemplate.evaluate(item);
});
suggestData[section] += '</ul></div>';
}
}
function sortResults(data) {
var results = {};
var currentInput = $F('search');
for (var i = 0; i < data.length; i++) {
var item = data[i],
attributes = item.attributes;
item.title = item.name;
//prepend baseUrl to image
if (attributes.hasOwnProperty('image')) {
attributes.image = 'https://www.mytheresa.com' + attributes.image;
}
//alter deeplink by prepending baseLink and appending tracking parameters
if (attributes.hasOwnProperty('deeplink')) {
attributes.deeplink = 'https://www.mytheresa.com/en-nl' + attributes.deeplink + '?q=' + encodeURI(attributes.sku) + '&queryFromSuggest=true' + '&userInput=' + encodeURI(currentInput);
}
//add CSS class if item has a special price
if (attributes.hasOwnProperty('special_price_formatted') && attributes.special_price_formatted != '') {
attributes.extra_class = 'has-special-price';
}
//special handling for items of type searchTerm
if (item.type == 'searchTerm') {
item.name = item.name.replace(new RegExp(currentInput, 'gi'), function(t) {
return '<span class="search-term">' + t + '</span>'
});
}
//push item onto results
if (!results.hasOwnProperty(item.type)) {
results[item.type] = [];
}
results[item.type].push(item);
}
return results;
}
var suggestTemplate = new Template('<div class="suggest-wrapper#{noProducts}"><div class="further-suggestions overlay-col">#{searchTerm}#{brand}#{category}</div>#{productName}<div class="markuparrow-suggest"></div></div>');
return suggestTemplate.evaluate(suggestData);
};
jQuery(document).on('app-modules-init-end', function() {
var isDepartmentEnabled = typeof window.isDepartmentEnable !== 'undefined' && window.isDepartmentEnable;
var activeDepartment = (typeof window.activeDepartment !== 'undefined') ? window.activeDepartment : false;
if ((typeof window.app !== 'undefined') && (typeof window.app.genderCookie !== 'undefined') && (typeof window.app.app !== 'undefined')) {
if (!window.app.app.isHome()) {
activeDepartment = window.app.genderCookie.get();
}
}
if (isDepartmentEnabled && !activeDepartment) {
var elementsToHide = ['header_search_wrapper_desktop', 'header_search_icon', 'search_mini_form_top_mobile', ];
elementsToHide.forEach(function($el) {
var searchForm = document.getElementById($el);
if (searchForm) {
searchForm.style.display = 'none';
}
});
}
if (isDepartmentEnabled && !!activeDepartment) {
document.getElementById('search_top_mobile_department').value = activeDepartment;
}
if (typeof FactFinderSuggest !== 'undefined') {
var searchForm = new FactFinderSuggest('search_mini_form_top_mobile', 'search_top_mobile', 'Search for...', loadDataCallback);
var autocompleteParameters = 'store_code=en_nl';
if (isDepartmentEnabled && activeDepartment) {
autocompleteParameters += '&departmentgroup=' + activeDepartment;
}
searchForm.initAutocomplete('https://www.mytheresa.com/ffsuggest.php', 'search_autocomplete_top_mobile', autocompleteParameters);
}
});
//]]>
</script>
<div class="button clear-btn"><span><span id="clear_search_term_btn_top_mobile" class="icon icon-x"></span></span></div>
<button type="submit" title="Search" class="button">
<span><span id="search_callout_top_mobile" class="icon icon-search"></span></span>
</button>
</div>
</form>GET https://www.mytheresa.com/en-nl/catalogsearch/result/
<form id="search_mini_form" action="https://www.mytheresa.com/en-nl/catalogsearch/result/" method="get">
<div class="form-search">
<label for="search"><span class="icon icon-search">Search</span></label>
<input id="search" type="text" name="q" placeholder="Search for..." value="" class="input-text ff-basic-autocomplete" autocomplete="off">
<input type="hidden" name="mytrs" value="1">
<input type="hidden" name="departmentgroup" value="WOMENSWEAR" id="search_department">
<div id="search_autocomplete" class="search_autocomplete advanced-suggest" style="display: none;"></div>
<script type="text/javascript">
//<![CDATA[
var loadDataCallback = function(data) {
data = sortResults(data);
var suggestData = {};
suggestData['productName'] = '';
suggestData['searchTerm'] = '';
suggestData['brand'] = '';
suggestData['category'] = '';
suggestData['noProducts'] = (!data.hasOwnProperty('productName')) ? ' no-products' : '';
// Products
var productTemplate = new Template('<li class="selectable-item" rel="#{attributes.deeplink}">' + '<div class="product-thumb"><img src="#{image}" title="#{title}" /></div>' + '<div class="product-details">' +
'<span class="designer-name">#{attributes.designer}</span>' + '<span class="product-name">#{name}</span>' + '<span class="product-price #{attributes.extra_class}">#{attributes.price_formatted}</span>' +
'<span class="product-price product-special-price">#{attributes.special_price_formatted}</span>' + '</div></li>');
if (data.hasOwnProperty('productName')) {
suggestData['productName'] = '<div class="suggestions product-suggestions overlay-col"><h2>Products</h2><ul>';
for (var i = 0; i < data['productName'].length; i++) {
suggestData['productName'] += productTemplate.evaluate(data['productName'][i]);
}
suggestData['productName'] += '</ul></div>';
}
var rowTemplate = new Template('<li class="selectable-item #{type}" title="#{title}">#{name} <span class="amount">(#{hitCount})</span></li>');
var sections = {};
sections['searchTerm'] = 'Suggestions';
sections['brand'] = 'Designers';
sections['category'] = 'Categories';
var lastSection = '';
for (var section in sections) {
if (data.hasOwnProperty(section)) {
lastSection = section;
}
}
for (var section in sections) {
if (data.hasOwnProperty(section)) {
suggestData[section] = '<div class="suggestions ' + section + '-suggestions';
if (section == lastSection) {
suggestData[section] += ' last-section';
}
suggestData[section] += '"><h2>' + sections[section] + '</h2><ul>';
data[section].each(function(item) {
suggestData[section] += rowTemplate.evaluate(item);
});
suggestData[section] += '</ul></div>';
}
}
function sortResults(data) {
var results = {};
var currentInput = $F('search');
for (var i = 0; i < data.length; i++) {
var item = data[i],
attributes = item.attributes;
item.title = item.name;
//prepend baseUrl to image
if (attributes.hasOwnProperty('image')) {
attributes.image = 'https://www.mytheresa.com' + attributes.image;
}
//alter deeplink by prepending baseLink and appending tracking parameters
if (attributes.hasOwnProperty('deeplink')) {
attributes.deeplink = 'https://www.mytheresa.com/en-nl' + attributes.deeplink + '?q=' + encodeURI(attributes.sku) + '&queryFromSuggest=true' + '&userInput=' + encodeURI(currentInput);
}
//add CSS class if item has a special price
if (attributes.hasOwnProperty('special_price_formatted') && attributes.special_price_formatted != '') {
attributes.extra_class = 'has-special-price';
}
//special handling for items of type searchTerm
if (item.type == 'searchTerm') {
item.name = item.name.replace(new RegExp(currentInput, 'gi'), function(t) {
return '<span class="search-term">' + t + '</span>'
});
}
//push item onto results
if (!results.hasOwnProperty(item.type)) {
results[item.type] = [];
}
results[item.type].push(item);
}
return results;
}
var suggestTemplate = new Template('<div class="suggest-wrapper#{noProducts}"><div class="further-suggestions overlay-col">#{searchTerm}#{brand}#{category}</div>#{productName}<div class="markuparrow-suggest"></div></div>');
return suggestTemplate.evaluate(suggestData);
};
jQuery(document).on('app-modules-init-end', function() {
var isDepartmentEnabled = typeof window.isDepartmentEnable !== 'undefined' && window.isDepartmentEnable;
var activeDepartment = (typeof window.activeDepartment !== 'undefined') ? window.activeDepartment : false;
if ((typeof window.app !== 'undefined') && (typeof window.app.genderCookie !== 'undefined') && (typeof window.app.app !== 'undefined')) {
if (!window.app.app.isHome()) {
activeDepartment = window.app.genderCookie.get();
}
}
if (isDepartmentEnabled && !activeDepartment) {
var elementsToHide = ['header_search_wrapper_desktop', 'header_search_icon', 'search_mini_form', ];
elementsToHide.forEach(function($el) {
var searchForm = document.getElementById($el);
if (searchForm) {
searchForm.style.display = 'none';
}
});
}
if (isDepartmentEnabled && !!activeDepartment) {
document.getElementById('search_department').value = activeDepartment;
}
if (typeof FactFinderSuggest !== 'undefined') {
var searchForm = new FactFinderSuggest('search_mini_form', 'search', 'Search for...', loadDataCallback);
var autocompleteParameters = 'store_code=en_nl';
if (isDepartmentEnabled && activeDepartment) {
autocompleteParameters += '&departmentgroup=' + activeDepartment;
}
searchForm.initAutocomplete('https://www.mytheresa.com/ffsuggest.php', 'search_autocomplete', autocompleteParameters);
}
});
//]]>
</script>
<div class="button clear-btn"><span><span id="clear_search_term_btn" class="icon icon-x"></span></span></div>
<button type="submit" title="Search" class="button">
<span><span id="search_callout" class="icon icon-search"></span></span>
</button>
</div>
</form>POST https://www.mytheresa.com/en-nl/emarsys/index/index/nlp/0/
<form action="https://www.mytheresa.com/en-nl/emarsys/index/index/nlp/0/" method="post" id="newsletter-validate-detail">
<div class="form-subscribe">
<div class="field-row">
<label for="newsletter">Sign up for our newsletter:</label>
<input dir="auto" name="email" type="email" id="newsletter" value="" placeholder="your email address here…" class="input-text required-entry validate-email validate-latin-only">
<button type="submit" disabled="disabled" style="background-color : #efeeea; color: grey">sign up</button>
</div>
</div>
</form>Text Content
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*
* FENDI
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*
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*
*
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*
*
*
* PALM ANGELS KIDS
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*
*
*
*
* Gucci Kids
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* Stella McCartney Kids
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*
* DISCOVER
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* View all clothing
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*
*
* TOP GIRLS' BRANDS
*
* Balmain Kids
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* Il Gufo
* Mini Rodini
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*
* DISCOVER
*
* Essentials
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* STELLA MCCARTNEY KIDS
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*
*
* TOP BOYS' BRANDS
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* Burberry Kids
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*
*
* TOP BABY BRANDS
*
* Bonpoint
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*
*
* TOP KIDS' SHOE BRANDS
*
* adidas Originals Kids
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* Nike Kids
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* Unisex shoes
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*
* Essentials
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*
*
*
*
*
*
*
* MOLO
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* Girls' dresses & playsuits
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*
*
* TOP BRANDS
*
* Ancient Greek Sandals Kids
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* Sophia Webster Mini
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* The Animals Observatory
* Vilebrequin Kids
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*
* DISCOVER
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* Summer shoes
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* View all
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FREE SHIPPING on orders over €400
FREE SHIPPING on orders over €400
Free returns within 30 days
Free returns within 30 days
FREE SHIPPING on orders over €400
Free returns within 30 days
HOW CAN WE HELP YOU?
0800-287 0020
Available 24/7
customercare@mytheresa.com
For more information, please refer to our customer care page.
PLEASE CHOOSE THE DESTINATION OF DELIVERY.
Your region
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Please note: the items in your shopping bag may be deleted if you change your
region or your delivery destination.
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TERMS & CONDITIONS
GENERAL TERMS AND CONDITIONS OF BUSINESS
§ 1 General
mytheresa.com GmbH, Einsteinring 9, 85609 Aschheim/München, managing directors:
Michael Kliger, Dr. Martin Beer, Sebastian Dietzmann, Gareth Locke, Isabel
May, phone: +49 89 127695-0, info@mytheresa.com (hereinafter "mytheresa.com" or
"we"), operates an online shop at the internet address www.mytheresa.com (the
"Website"). All orders placed by you via the Website as well as our deliveries
and services are governed exclusively by the General Terms and Conditions of
Business set out below, as applicable at the time the order is placed. We do not
accept any diverging terms and conditions from the customer except where
specifically agreed in writing.
The European Commission provides a platform for the out-of-court resolution of
disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr.
We are not willing to enter into dispute resolution proceedings before the
consumer arbitration board.
§ 2 Contracts
1. The languages available for contracts depend on the country of destination
selected:
Destination Available languages Germany German, English Austria German, English
Switzerland German, English, Italian, French Italy German, English, Italian
France German, English, French UK English USA English, Spanish Japan English
Middle East English, Arabic Singapore English Hong Kong English China English,
Chinese Korea English, Korean Australia English Netherlands German, English
Taiwan English Macau English Other EU Member States English, German, French,
Spanish Non-EU European countries English, German Latin America English, Spanish
Other destinations English
Middle East: Bahrain, Qatar, Kuwait, Oman, Saudi-Arabia, UAE
Latin America: Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica,
Dominican Republic, Ecuador, French Guiana, Guatemala, Honduras, Mexico,
Nicaragua, Panama, Peru, Puerto Rico, Urugay, Venezuela
2. The presentation of products on our Website does not constitute any offer by
mytheresa.com for a purchase contract.
3. By submitting the order form provided on our Website to us you are placing a
binding offer for a purchase contract with us. You submit an offer by entering
all required information during the ordering process and posting the order form
to us by using the button "complete purchase". Before you submit your offer you
will be able to view the details input by you and correct any mistakes in the
information provided.
4. On receipt of your order we will send you an e-mail confirming receipt of
your order and stating the details of your order (order confirmation). Please
note that our order confirmation does not constitute a declaration of acceptance
of your contractual offer but serves for information purposes only.
5. A purchase contract between you and mytheresa.com will become effective only
after we have accepted the offer by dispatching the goods ordered. If payment in
advance was chosen as payment option, the goods will be dispatched only after
the full amount has been credited to our account.
6. mytheresa.com has the right to refuse any offer without stating a reason,
especially if there are legitimate grounds to suspect that the goods purchased
via the internet are intended to be resold on a commercial basis.
§ 3 Cancellation policy advisory
The cancellation policy applies solely to consumers under § 13 of the German
Civil Code of Law.
CANCELLATION POLICY
You may repeal your contract of purchase within 14 days without having to state
reasons.
The allocated cancellation timeframe is 14 days, effective the day that you or
an assigned third party, who may not be the carrier/courier, took said
commodities into their possession.
To administer your right to cancel your order, you have to inform us,
mytheresa.com GmbH, Marsstrasse 6 a-c, 85551 Kirchheim-Heimstetten, Germany,
customercare@mytheresa.com, Phone +49 89 127695-100, Fax: +49 89 127695-200, by
sending us an explicit declaration stating that you are repealing your contract
of purchase (for example: by sending us a letter in the mail, fax, or an email).
You may use the cancellation template that is attached; however, it is not
mandatory to use this template.
It will suffice to send us your notification of repeal within the given
cancellation timeframe in order for the 14-day cancellation timeframe to be
granted.
CONSEQUENCES
If you repeal your contract of purchase, we are obligated to refund all payments
that we have received from you, including shipping costs (excluding additional
shipping costs that result from choosing a different shipping option, other than
the regular standard shipping option that we offer) immediately and within 14
days at most, effective the day that we receive your repeal.
The payment method which was used to make the transaction will also be used for
the reimbursement, unless we have explicitly agreed to something else. You will
not be charged any fees for the reimbursement.
We reserve the right to withhold the reimbursement until we have received the
returned items or until we have received your notification that you have
returned the items, whichever comes first.
The items have to be sent back to us immediately and no later than fourteen days
after the date on which you have notified us of the cancellation of this
contract. The extended deadline will be granted if the items are sent back
within fourteen days. All return shipments are at our expense.
You are only required to compensate us for any loss in value if the loss in
value can be traced back to unnecessary handling, which goes beyond the
admissible proofing of the condition of the item, its characteristics and
functionality.
REASONS TO TERMINATE THE CANCELLATION POLICY
The cancellation policy is only in place if the product bought hasn't been
customised or altered. Personalisation of garments renders the cancellation
policy inactive.
End of advisory
Cancellation template
You can download the cancellation template here . We will also send you a hard
copy of the cancellation template as soon as the contract has been concluded.
§ 4 Voluntary returns right
1. Independently of your statutory right of revocation, mytheresa.com offers you
the following voluntary right of return:
All mytheresa.com products can be returned to mytheresa.com within 30 days of
receipt of the products. However, the right of return only applies to unworn,
unwashed and defect-free items from which the labels have not been removed. Any
loss of value due to wearing, washing or causing other traces of use as well as
removal of the safety label, removal/damage of the original packaging,
accessories, etc. will result in the return being rejected, as we cannot offer
these items for sale again. In this case, the goods will be returned to the
customer without reimbursement of the purchase price.
2. Return shipments
2.1. All return shipments will be at our expense, if the following provisions
are complied with.
2.2. All return shipments are made solely using the same service as the original
delivery (DHL or UPS) using the way bill or return sticker that is enclosed in
the original package. The necessary documents and instructions for returning
items will be enclosed in your package.
2.3. Please note that we can only accept returns from the country which the
shipment was sent to. If the shipment was sent to Austria, for instance, we can
only accept a return from Austria.
2.4. In case of a return, we will refund the money onto your account/credit
card. Potential losses due to currency fluctuations will not be refunded.
2.5. Please send all returns to: mytheresa.com GmbH, Marsstrasse 6 a-c , 85551
Kirchheim-Heimstetten, Germany, customercare@mytheresa.com.
3. If you have questions regarding our returns policy, please contact a customer
service representative:
email: customercare@mytheresa.com
Phone: +49 89 127695-100
Fax: +49 89 127695-200
This voluntary right of return does not limit your legal rights nor does it
limit your right to the above-mentioned cancellation policy.
§ 5 Prices; product presentation; availability; Gift Card; promotion code
1. The prices stated on our Website www.mytheresa.com at the time of your order
apply.
2. The goods offered at mytheresa.com are presented on the Website in the form
of digital photographs of the actual products. Minor discrepancies between the
presentation and the actual products do not qualify as a defect in the goods
ordered.
3. If you have ordered several items at the same time, the products may be
delivered at different times. Sec. 266 BGB remains unaffected. Shipping charges
will be incurred only once in any such case.
4. Gift Card
4.1 The Gift Card can be used to purchase any article available on our website –
except for additional Gift Cards – prior to its expiration date.
4.2. Exchanges or reimbursements of your gift card are only applicable in
accordance with the return and withdrawal rights and conditions.
4.3 The Gift Card is only valid in countries that we ship to in the respective
currencies, stated on our website. The Gift Card can only be used in the
destination country, determined when purchasing the Gift Card.
4.4 When purchasing the Gift Card you may choose between sending the Gift Card
per email or by regular mail.
4.5 mytheresa.com reserves the right to cancel or block the Gift Card, if deemed
necessary due to legal reasons, for example, in case of loss or misuse of the
Gift Card. You will be informed immediately by mytheresa.com in the case of
cancelling or blocking the Gift Card.
5. Promotion Code
5.1 Promotion codes have different time periods of validity and are applicable
for purchase of any product available on the website, except additional Gift
Cards. To determine the validity period, please refer to the document which
contains the promotion code.
5.2 Exchanges or reimbursements of promotion codes, which were part of a
marketing promotion or which you may have received on behalf of mytheresa.com,
are non-permissible. The disbursement of promotional codes is not permissible
outside of the standard return timeframe stated in our terms and conditions.
5.3 mytheresa.com reserves the right to cancel or block the promotion code, if
deemed necessary due to legal reasons, for example, in case of loss or misuse of
the promotion code. You will be informed immediately by mytheresa.com in the
case of cancelling or blocking the promotion code.
5.4 Return policy for orders purchased using a promotion code:
If you make use of legal right of return or our voluntary return policy, you
will be reimbursed for the total amount of the returned items. If you are
returning only one of the items from your order, the value of the promotion code
will be adjusted accordingly, and only the amount relevant to the returned item
will be refunded. The promotion code loses its validity proportionate to the
worth of the returned item. If you are returning your complete order, the amount
paid will be refunded in full, but the promotion code can no longer be applied
to future purchases. Please note that promotion codes from sales campaigns
cannot be replaced or refunded.
§ 6 Storage of contract data
We store your order data. If you wish to print your order, you may do so by
printing out an "acknowledgment of receipt". It will appear on your screen once
you have submitted your order to us by clicking the "complete purchase" button
and your credit card details have been verified.
In addition, you will receive an email order confirmation stating all details
entered as well as the cancellation template, which can be printed.
§ 7 Shipping & dispatch
1. Your package will be shipped with either DHL or UPS, depending on the final
destination. In Germany, you may choose DHL Standard, DHL Express, UPS Express,
or UPS Standard as your preferred shipping method. Mytheresa.com is liable for
any potential transport risks.
2. The goods will be ready for dispatch on or after the day following your
order. Unless agreed otherwise, delivery will be made within 1 to 5 business
days to the shipment address specified by customer, depending on the shipment
method and place of delivery chosen. If payment in advance was chosen as payment
option, the goods will be dispatched only after the full purchase price has been
credited to our account.
3. Deliveries to non-EU destinations
3a) Deliveries to Switzerland
Based on experience, deliveries to Switzerland take 1 to 3 business days. Please
be aware that we cover the insurance of the goods and all costs incurred for
shipping documents. The product prices as indicated include value-added tax as
applicable in Switzerland as well as customs and handling charges, but are
exclusive of German value-added tax.
3b) Deliveries to Japan
Based on experience, deliveries to Japan take 2 to 5 business days. Please be
aware that we cover the insurance of the goods and all costs incurred for
shipping documents. The product prices as indicated include value-added tax as
applicable in Japan as well as customs and handling charges, but are exclusive
of German value-added tax.
In case of a return, customs duties and handling fees can be refunded only as a
voucher.
3c) Deliveries to the USA
Based on experience, deliveries to the USA take 1 to 3 business days. Please be
aware that we cover the insurance of the goods and all costs incurred for
shipping documents. The product prices as indicated include customs and handling
charges, but are exclusive of German value-added tax and US sales tax.
3d) Deliveries to the Middle East
(GCC including: Bahrain, Kuwait, Oman, Qatar, U.A.E, Saudi Arabia)
Based on experience, deliveries to the Middle East take 1-4 business days.
Please note that we bear the insurance costs of the merchandise as well as the
costs for any accompanying documents. Product prices are shown inclusive of
customs duties and handling fees, but exclusive of German sales tax.
In case of a return, customs duties and handling fees can be refunded only as a
voucher.
3e) Deliveries to Hong Kong
Based on experience, deliveries to Hong Kong take 2-4 business days. Please note
that we bear the insurance costs of the merchandise as well as the costs for any
accompanying documents. Product prices are shown inclusive of customs duties and
handling fees, but exclusive of German sales tax.
In case of a return, customs duties and handling fees can be refunded only as a
voucher.
3f) Deliveries to Australia
Based on experience, deliveries to Australia take 2-5 business days. Please note
that we bear the insurance costs of the merchandise as well as the costs for any
accompanying documents. Product prices are shown inclusive of customs duties,
handling fees, and goods and services tax but exclusive of German sales tax.
3g) Deliveries to Singapore
Based on experience, deliveries to Singapore take 2-4 business days. Please note
that we bear the insurance costs of the merchandise as well as the costs for any
accompanying documents. Product prices are shown inclusive of all taxes and
handling fees but exclusive of German sales tax
3h) Deliveries to mainland China
Based on experience, deliveries to mainland China take 2 to 5 business days.
Please be aware that we cover the insurance of the goods and all costs incurred
for shipping documents. The product prices as indicated include value-added tax
as applicable in mainland China as well as customs and handling charges, but are
exclusive of German value-added tax.
3i) Deliveries to Russia
Based on experience, deliveries to Russia take 2 to 5 business days. Please be
aware that we cover insurance of the goods and all costs incurred for shipping
documents. The product prices as indicated are exclusive of value-added tax and
customs duties, and are also exclusive of German value-added tax. Please note
that DHL will charge all import sales taxes, customs duties and handling charges
separately for Russia. For orders to Russia delivered by DHL, specific DHL terms
and conditions apply. You can access these terms and conditions here.
For any additional questions about taxes and duties in Russia, please email our
customer care team: customercare@mytheresa.com. Please note that you will be
responsible for any bank charges that may be incurred in foreign countries. In
case of a return, customs duties, import sales taxes and DHL handling charges
will not be refunded.
3j) Deliveries to the United Kingdom
Based on experience, deliveries to the United Kingdom take 1 to 3 business days.
Please be aware that we cover the insurance of the goods and all costs incurred
for shipping documents. The product prices as indicated include value-added tax
as applicable in the United Kingdom as well as customs and handling charges, but
are exclusive of German value-added tax.
3k) Deliveries to other destinations
Based on experience, deliveries to countries liable to customs duties take 2 to
5 business days. Please be aware that we cover the insurance of the goods and
all costs incurred for shipping documents. The product prices as indicated are
exclusive of value-added tax and customs duties, and are also exclusive of
German value-added tax. Please note that DHL will charge all import sales taxes,
customs duties and handling charges separately for each country. For any
questions about taxes and duties in your country, please e-mail to our Customer
ServiceTeam: customercare@mytheresa.com. Please note that you will be
responsible for any banking charges as may be incurred in foreign countries.
In case of a return, customs duties, import sales taxes and DHL handling
charges, will not be refunded.
4. Shipping charges
§ 7 Shipping & dispatch
1. Your package will be shipped with either DHL or UPS, depending on the final
destination. In Germany, you may choose DHL Standard, DHL Express, UPS Express,
or UPS Standard as your preferred shipping method. Mytheresa.com is liable for
any potential transport risks.
2. The goods will be ready for dispatch on or after the day following your
order. Unless agreed otherwise, delivery will be made within 1 to 5 business
days to the shipment address specified by customer, depending on the shipment
method and place of delivery chosen. If payment in advance was chosen as payment
option, the goods will be dispatched only after the full purchase price has been
credited to our account.
3. Deliveries to non-EU destinations
3a) Deliveries to Switzerland
Based on experience, deliveries to Switzerland take 1 to 3 business days. Please
be aware that we cover the insurance of the goods and all costs incurred for
shipping documents. The product prices as indicated include value-added tax as
applicable in Switzerland as well as customs and handling charges, but are
exclusive of German value-added tax.
3b) Deliveries to Japan
Based on experience, deliveries to Japan take 2 to 5 business days. Please be
aware that we cover the insurance of the goods and all costs incurred for
shipping documents. The product prices as indicated include value-added tax as
applicable in Japan as well as customs and handling charges, but are exclusive
of German value-added tax.
In case of a return, customs duties and handling fees can be refunded only as a
voucher.
3c) Deliveries to the USA
Based on experience, deliveries to the USA take 1 to 3 business days. Please be
aware that we cover the insurance of the goods and all costs incurred for
shipping documents. The product prices as indicated include customs and handling
charges, but are exclusive of German value-added tax and US sales tax.
3d) Deliveries to the Middle East
(GCC including: Bahrain, Kuwait, Oman, Qatar, U.A.E, Saudi Arabia)
Based on experience, deliveries to the Middle East take 1-4 business days.
Please note that we bear the insurance costs of the merchandise as well as the
costs for any accompanying documents. Product prices are shown inclusive of
customs duties and handling fees, but exclusive of German sales tax.
3e) Deliveries to Hong Kong
Based on experience, deliveries to Hong Kong take 2-4 business days. Please note
that we bear the insurance costs of the merchandise as well as the costs for any
accompanying documents. Product prices are shown inclusive of customs duties and
handling fees, but exclusive of German sales tax.
In case of a return, customs duties and handling fees can be refunded only as a
voucher.
3f) Deliveries to Australia
Based on experience, deliveries to Australia take 2-5 business days. Please note
that we bear the insurance costs of the merchandise as well as the costs for any
accompanying documents. Product prices are shown inclusive of customs duties,
handling fees, and goods and services tax but exclusive of German sales tax.
In case of a return, customs duties and handling fees can be refunded only as a
voucher.
3g) Deliveries to Singapore
Based on experience, deliveries to Singapore take 2-4 business days. Please note
that we bear the insurance costs of the merchandise as well as the costs for any
accompanying documents. Product prices are shown inclusive of all taxes and
handling fees but exclusive of German sales tax.
3h) Deliveries to mainland China
Based on experience, deliveries to mainland China take 2 to 5 business days.
Please be aware that we cover the insurance of the goods and all costs incurred
for shipping documents. The product prices as indicated include value-added tax
as applicable in mainland China as well as customs and handling charges, but are
exclusive of German value-added tax.
In case of a return, customs duties and handling fees can be refunded only as a
voucher.
3i) Deliveries to Russia
Based on experience, deliveries to Russia take 2 to 5 business days. Please be
aware that we cover insurance of the goods and all costs incurred for shipping
documents. The product prices as indicated are exclusive of value-added tax and
customs duties, and are also exclusive of German value-added tax. Please note
that DHL will charge all import sales taxes, customs duties and handling charges
separately for Russia. For orders to Russia delivered by DHL, specific DHL terms
and conditions apply. You can access these terms and conditions here.
For any additional questions about taxes and duties in Russia, please email our
customer care team: customercare@mytheresa.com. Please note that you will be
responsible for any bank charges that may be incurred in foreign countries. In
case of a return, customs duties, import sales taxes and DHL handling charges
will not be refunded.
3j) Deliveries to other destinations
Based on experience, deliveries to countries liable to customs duties take 2 to
5 business days. Please be aware that we cover the insurance of the goods and
all costs incurred for shipping documents. The product prices as indicated are
exclusive of value-added tax and customs duties, and are also exclusive of
German value-added tax. Please note that DHL will charge all import sales taxes,
customs duties and handling charges separately for each country. For any
questions about taxes and duties in your country, please e-mail to our Customer
ServiceTeam: customercare@mytheresa.com. Please note that you will be
responsible for any banking charges as may be incurred in foreign countries.
In case of a return, customs duties, import sales taxes and DHL handling
charges, will not be refunded.
4. Shipping charges
Destination Carrier Shipping costs Shipping times Germany DHL Express 19.00 EUR
1-2 business days Germany DHL Standard 5.95 EUR 1-3 business days Germany UPS
Express 19.00 EUR 1-2 business days Germany UPS Standard 5.95 EUR 1-3 business
days Munich only Courier 15.00 EUR 3 hours max. Austria UPS Express 19.00 EUR
1-2 business days Austria UPS Standard 5.95 EUR 2-3 business days Italy DHL
Express 19.00 EUR 1-3 business days Italy UPS Standard 13.00 EUR 2-4 business
days France DHL Express 19.00 EUR 1-2 business days France DHL Standard 10.00
EUR 2-3 business days Switzerland DHL Express 25.00 CHF 1-3 business days
Switzerland Swiss Post 20.00 CHF 1-3 business days UK DHL Express 16.00 GBP 1-2
business days USA DHL Express 25.00 USD 1-3 business days USA FedEx Express
25.00 USD 1-2 business days Japan DHL Express 2,400 JPY 1-4 business days Middle
East DHL Express 20.00 EUR 1-4 business days Singapore DHL Express 25.00 SGD
2-4 business days Hong Kong DHL Express 200 HKD 2-4 business days China DHL
Express 25.00 EUR 2-4 business days Korea DHL Express 20.00 EUR 2-4 business
days Australia DHL Express 20.00 AUD 2-5 business days Netherlands DHL Express
19.00 EUR 1-2 business days Netherlands UPS Standard 10.00 EUR 2-3 business days
Taiwan DHL Express 20.00 EUR 2-4 business days Macau DHL Express 20.00 EUR 2-4
business days European Union DHL Express 19.00 EUR 1-2 business days European
Union (except Malta and Cyprus) UPS Standard 13.00 EUR 2-3 business days Non-EU
European countries DHL Express 34.00 EUR 1-3 business days Other Regions of
Europe: Andorra (AD), Guernsey (GG), Isle of Man (IM), Jersey Island (JE),
Liechtenstein (LI), Norway (NO) UPS Standard 19.00 EUR 2-4 business days Other
destinations DHL Express 20.00 EUR 2-4 business days
Courier:
€15 only in the Munich municipal area and if paid by credit card. Same day
delivery if ordered by 16:30 CET from Monday to Friday. Orders placed after this
time, will be delivered on the following business day. Service not available on
Saturday, Sundays or public holidays.
Shipping charges will be incurred only once for deliveries in instalments.
§ 8 Payment; default in payment; setoff; right of retention
1. Accepted methods of payment
Please pay for your mytheresa.com order in the Netherlands by:
* PayPal
* Visa
* Visa Debit
* Master Card
* Master Card Debit
* American Express
* iDEAL
* SOFORT Banking
To change your country of delivery, please click here.
All payments and credit notes will be handled in the currency chosen for the
purchase (see also currencies).
2. Payment using a Gift Card
2.1 When making a purchase using a Gift Card, simply enter the Gift Card code in
the designated field at checkout. Click on "add code" in the last step of the
checkout. If the order amount exceeds the Gift Card balance, please select the
payment method with which you wish to cover the remaining amount. If the Gift
Card balance exceeds the order amount, you may use the same code for your next
purchase. The amount remaining will be available until your credit balance has
been used up completely. The disbursement of the remaining Gift Card balance is
not possible.
3. Payment using a promotion code
3.1 When making a purchase using a promotion code, simply enter the promotion
code in the designated field at checkout. Click on "add code" in the last step
of the checkout. If the order amount exceeds the promotion code balance, please
select the payment method with which you wish to cover the amount remaining.
4. Set-off
The customer is barred from a set-off if the counter claim has no legal backing,
was not unanimously decided upon, and is not undisputed or if a separate claim
for damages is covered in the same sales contract.
5. Right of retention for commercial transactions
In mercantile trade, the right to the retention of goods and a service
disclaimer by the customer cannot be enforced, with the exception of undisputed,
legally determined counter claims or claims for damages covered in the same
sales contract.
§ 9 Retention of title
The goods delivered remain property of mytheresa.com until full payment has been
made.
§ 10 Inquiries, complaints
For any inquiries about your order or complaints, please contact our Customer
Service Team:
email: customercare@mytheresa.com
phone: +49 89 127695-100
fax: +49 89 127695-200
§ 11 Warranty
Claims based on defects in the delivered goods shall be governed by the
applicable legal provisions, to the exception that any claims for damages
relating to defects shall be subject exclusively to section 12 below.
§ 12 Liability
1. We accept unlimited liability for damage caused by intent or gross
negligence. Our liability for breaches by ordinary negligence of any major
obligations or secondary obligations whose breach puts the achievement of the
contractual purpose at risk or whose fulfilment is essential to the due and
proper performance of the contract and whose fulfilment customer could
reasonably rely upon ("essential obligation"), shall be limited to foreseeable
damage characteristic for the contract. We accept no liability for any breach by
ordinary negligence of contractual obligations which are not essential
obligations.
2. Nothing in this shall prejudice our liability in the event of fraudulent
concealment of defects or a guarantee as to quality, for claims based on the
Product Liability Act, and for damage caused by injury to life, limb or health.
This shall not entail a reversal of the burden of proof to customer’s
disadvantage.
3. Any exclusion or limitation of the liability of mytheresa.com shall extend
also to the personal liability of its employees, members of staff,
representatives and vicarious agents.
§ 13 Governing law, severability
1. All legal disputes arising out of or in connection with a purchase contract
shall be governed exclusively by German law to the exclusion of the UN Sales
Convention.
2. If any provision is invalid, nothing in this shall prejudice the validity of
the remaining provisions hereof.
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