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AUTOMATION THAT SPARKS ENGAGEMENT

WE POWER CUSTOMER ENGAGEMENT WITH BESPOKE AI TECHNOLOGY. WE LOVE WHAT WE DO AND
SO WILL YOUR CUSTOMERS.

Your first step in AI starts here




SIMPLIFY AND AUTOMATE YOUR CUSTOMER ENGAGEMENT PROCESSES

Dealing with rising customer expectations is an expensive and time-consuming
job. Usually distributed amongst many employees, who often don’t take ROI into
consideration. EBO’s AI helps businesses tackle precisely those challenges.


INDUSTRIES POWERED BY EBO’S AI

EBO’S AI SUPPORTS VARIOUS INDUSTRIES, OFFERING THE PLATFORM AND TOOLS NEEDED FOR
EXCEPTIONAL CUSTOMER ENGAGEMENT. WE AUTOMATE KEY PROCESSES TO OPTIMISE SPECIFIC
SERVICES AND INCREASE CUSTOMER SATISFACTION.

BANKING

Ensure a personal approach to every customer, at every touchpoint - making your
banking experience available 24/7, 365 days a year

Discover

INSURANCE

Insurance companies struggle to meet digital-savvy customer expectations. AI can
improve all customer journeys, shape processes, help clients manage their
policies

Discover

TELCO

In a conversation-heavy industry like telecommunications, Virtual Agents can
instantly free up resources that should be spent on driving sales. Find out how.

Discover

FINANCIAL SERVICES

Learn how Financial Institutions are using AI to save 50-80% a year on Customer
Support team costs.

Discover

FOREX

Learn how Financial Institutions are using AI to save 50-80% a year on Customer
Support team costs.

Discover

IGAMING

Read how Gaming companies are cutting their costs by up 50% using AI technology.

Discover

HEALTHCARE

Learn how the Healthcare industry is transforming patient services using AI.
Learn how the Healthcare industry is transforming patient services using AI.

Discover


SIGNS THAT YOUR CUSTOMER ENGAGEMENT NEEDS AN UPGRADE

CUSTOMER SATISFACTION VS ROI

Customers being put on hold, stuck in drawn-out processes, and hefty
documentation are only a few reasons customer satisfaction decreases and
customers drop out of your sales funnel. Without proper ROI measurement, it’s
difficult to pinpoint the moment where things went wrong

CONTEXT, CONTEXT, CONTEXT

Each customer message holds many stimuli which should be analysed, interpreted
and addressed. Responses should be engaging and precise, converting each
conversation into a business opportunity

INCREASING CUSTOMER SERVICE EXPENSES

With growing numbers of customers and/or services, the volume of conversations
increases. Scaling businesses involves recruitment, processing employees, and
managing changes in teams. The cost of an employee is much more than just the
contract

CUSTOMER JOURNEY DESIGN & DEVELOPMENT

Plan your customer’s digital experience, and map which solutions influence
customer satisfaction. Business development should be an endless,
self-propelling process, allowing you to apply the best solutions to other areas
of your business

REPETITIVE ENQUIRIES, MISSED CALLS, NO-SHOWS

60-80% of inbound enquiries are repetitive. Customers don’t show up, respond to
follow-ups, or forget to cancel. It’s a challenge to manage complexity,
especially in an ever-changing healthcare scenario

OMNICHANNEL EXPERIENCES

Being present on platforms your customers already use is key to providing a
digital experience in the environment where they feel most comfortable. Forcing
them out of their comfort zone is in no one's best interest

DATA COLLECTION VS LOST OPPORTUNITIES

Everybody gathers data, but few organisations translate it into valuable
information that drives business development processes. Each message, its
context evaluated, can be the missing piece to a better, more personalised
digital experience





WHY AUTOMATE CUSTOMER ENGAGEMENT WITH AI?

It’s the perfect solution for maintaining a high level of customer engagement
24/7, all year-’round. With EBO’s AI, each conversation reveals its potential
for cutting costs, upselling, and building consumer insights.

Book a Consultation


MEET YOUR CUSTOMER’S NEEDS, ONE CONVERSATION AT A TIME

Automate 80% of engagement

Each message from your customer carries valuable information. Take advantage of
that data and with the help of our AI, build unique customer journeys that hit
the spot when it comes to customer satisfaction

-30% in customer calls

Call centres are usually the biggest cost centre when it comes to the customer
service pie. Transforming the analogue approach into a digital experience
increases the number of opportunities to grasp the best solutions. Every.
Single. Time

22 pre-built integrations

Virtual Agents are platform agnostic. Our Product comes with nearly two dozen
pre-built integrations. If you use Zendesk, Microsoft Navision, Dynamics,
Salesforce, Compucare, Sabre, Rio, Oracle or other enterprise-grade software
solutions, we’ve got you covered

x1.5 cross-selling services

It’s hard for human agents to seize each opportunity to cross-sell services or
up-sell products during customer conversations. Virtual Agents are designed to
map key customer touchpoints that prove to be most plausible to convert on the
first try

100+ languages

Your customers contact your business in various languages. Virtual Agents are
designed to work with 100+ languages, so you can concentrate on business
development processes instead of recruiting consultants with specific language
capabilities


WHAT DRIVES EBO?

Decreasing customer engagement operational costs

In contrast to human agents Virtual Agents don’t succumb to burn-out, don’t take
PTO and execute business objectives linearly - applying all available resources,
insight and best practices to every experience

End-to-end workflow automation

Our AI solutions not only provide you with engaging conversions with various,
predefined goals, but craft KPI-oriented customer journeys along the way.
Automation is a means to a customer-oriented end, where satisfaction is key

Providing smarter customer engagement

With each conversation, your customers supply your business with meaningful
insights that can be crafted into sales insights with great commercial value.
Your data-driven Virtual Agent can help you build unique customer journeys and
anticipate their needs

Richer experiences with every conversation

Sentiment analysis allows EBO’s AI to respond with impeccable precision offering
exactly what your customers expect. Real-time responses, based on data
aggregation from all available resources, drive conversations towards a
risk-free environment, providing your business with more satisfied customers




THE PLATFORM BEHIND IT ALL

Benefit from end-to-end services for enterprises that drive customer engagement
using your data and the power of AI. Optimise processes, stay compliant and
offer your customers an omnichannel experience.




CONVERT CUSTOMER ENGAGEMENT INTO SERVICE SATISFACTION WITH AI AUTOMATION

WE PROVIDE ENTERPRISE CLIENTS WITH AN INTELLIGENT COMMUNICATION ENABLER.
COVERING END-TO-END PROCESSES THAT RESOLVE CUSTOMER ISSUES IN REAL-TIME.




SCALE AT YOUR RHYTHM AND ALLOW EBO’S AI TO DRIVE PROCESS OPTIMISATION

BY INTEGRATING VARIOUS FRONT-END CHANNELS, AND PROVIDING AN OMNICHANNEL
EXPERIENCE, YOUR CUSTOMERS CAN CHOOSE HOW TO ENGAGE WITH YOUR SERVICES - AND
RECEIVE THE EXACT SAME, ENTERPRISE-LEVEL SERVICE THEY DESERVE.


EXPERIENCE ENTERPRISE-GRADE SECURITY AND PRIVACY OF YOUR CUSTOMER’S DATA

OUR MOTTO IS “PRIVACY BY DEFAULT” BECAUSE OF OUR APPROACH TO MANAGING DATA.
INDEPENDENTLY, WHICHEVER MARKET YOUR BUSINESS SERVICES, OUR PLATFORM AND
INFRASTRUCTURE WILL BE COMPLIANT WITH REGULATIONS AND REQUIRED STANDARDS. FROM
GDPR IN THE EU TO HIPAA IN THE USA.




DISCOVER THE AI-POWERED PLATFORM BY EBO

Learn more


ENDORSEMENTS FOR EBO

Virtual Agents help businesses drive conversations. Here are a few words from
our clients on their experience with our solution.

“At APS Bank, improving the customers’ journeys is integral to the success of
our business strategy. We’ve been by our customers’ side since our foundation in
1910, and the project with EBO has allowed us to leverage the power of AI, in
keeping with our mission, to make the banking experience simpler and more
personal. Our customer-first approach, coupled with EBO’s wealth of knowledge in
customer engagement automation, enabled the Bank to offer 24×7 assistance on our
recently relaunched website. APS Bank’s Digital Innovation and Voice of the
Customer Teams worked as one with EBO to reach our business goals with a strong
focus on secure technology deployment and excellence in data science, while
enriching our customers’ experience.”

DANIEL CASSAR

Head of Digital Innovation at APS Bank

IF A SOLUTION LIKE EBO IS IMPLEMENTED ACROSS THE NHS, IT CAN REVOLUTIONISE
ACCESS TO MATERNITY CARE FOR THE MAJORITY OF SERVICE USERS. THE POINT IS TO
RELEASE CAPACITY IN HEALTH SYSTEMS BY USING INNOVATION AND TECHNOLOGY THAT
SUPPORTS THAT.

CHARLOTTE CLAYTON

Clinical Academic Doctoral Midwife at RM Princess Anne Hospital, University
Hospital Southampton

At GasanMamo, we’ve been in business for over 70 years. In this period, we’ve
seen the rise of many exciting new technologies that are aligned to our core
belief: that of constant improvement. However, none of these have been as
radically transformative as Artificial Intelligence and automation. We believe
that AI will provide a better service to support our customers and will
transform the digital journey they will take with us. We’ve chosen EBO as the
solution provider to help us with this next step.

MARK MAMO

General Manager at GasanMamo Insurance
Read Success Story

“Working with EBO is like ‘a breath of fresh air’. They have a deep-seated
‘can-do’ ethos to delivering successful solutions and our collaboration
functions as a true partnership. The EBO Virtual Assistant is a new technology
for us with great potential as it integrates directly with our Electronic
Patient Record. We initiated a pilot with EBO on e-Consent and are already lined
up for rolling out pre-assessment and appointment modules.¨

ANDY L’ANSON

IT Programme Manager at Shropshire Community Health NHS Trust

The experience of working with EBO on our Virtual Assistant has been very
positive. EBO and Servelec listened to our feedback and helped design AI
solutions that benefit our patients by providing an alternative way they
interact with the trust.

JAMES MARIOTT

Digital Change Manager at Somerset NHS Foundation Trust

I think where we really found the stress is on the admin. A lot of our service
users are calling us, which means that our lines are continuously busy and
admins miss some of the calls, as they are on the phone with another service
user at the time. It means that people are trying to get in contact till the
late evening when the services are closed. It really opened up our eyes to see
that there are other ways our clients can communicate with us and there are
other ways that we can communicate with the clients. It actually works for them.

SHONA RICHARDS

Digital Transformation Project Manager at East London NHS Foundation Trust

Our booking officers absolutely love our Virtual Assistant Alex, since it does
the legwork and they can focus on the patient. Over the last six months, Alex
has helped save 24 hours of staff time every week. Our callers come from diverse
cultural and linguistic backgrounds, so we worked with our communication to make
sure Alex understands all our patients and the different ways they communicate.

KIM HALE

Digital Change Lead at Somerset NHS FT
Read Success Story

EBO is a trusted partner of Microsoft, because a lot of what we see with
thousands of customers that we work around the world is very much aligned with
EBO’s mission and vision. They empower caregivers; they empower administrative
staff, and they empower patients to have better access to information. 84% of
Healthcare Executives believe that AI will revolutionise the way we obtain
information.

RUTHY KAIDAR

Director, Healthcare Industry Sector at Microsoft

We are at a pivotal moment in the banking sector. Digital banks are on the rise
with savvy cross-platform services that challenge the nature of our industry. At
BNF we pride ourselves in being adaptable and ambitious, we forge lasting
relationships with customers through tailor-made products and services. Most
importantly, we listen to their needs. We are investing in technology that helps
us get closer to the community that we serve, offering improved customer
experiences. We’ve chosen EBO as a partner to support our journey of
incorporating Artificial Intelligence into our core business offering.

MARK MICALLEF

Chief Financial officer at BNF BANK
Read Success Story

Insurance companies are at a pivotal stage of the industry’s development. AI
technology is starting to disrupt the orthodox nature of business processes.
MAPFRE Middlesea is a customer-centric organisation and we continually seek new
and better ways to serve our customers. We’ve chosen EBO as a partner to help us
adopt innovative technology that allows us to scale and deliver services more
efficiently and effectively for our customers.

PETER BUGEJA

Head of Technology Solutions & Digital at Mapfre
Read Success Story

We love the results! As a data-first company, working with our Virtual
Agent Claire has helped us increase productivity, cut running costs and
achieve positive levels of customer satisfaction. We have reduced customers’
waiting time and automated entire workflows to provide a quick resolution to
specific customer queries.

 

DALIA PECINGINA

Head of CX at StanleyBet Group

It is indeed a pleasure to work hand-in-hand with EBO in developing our AI
profile and competence. Apart from providing excellent technical expertise, EBO
has consistently supported, trained, and maintained a close relationship with
all of our team whilst overseeing the development, deployment, and successful
marketing of our AI platform. Such support is unique and provides us with the
confidence and motivation to further develop this exciting Artificial
Intelligence revolution together with EBO, and be able to provide a holistic and
efficient experience to our clients.

JEAN CLAUDE MUSCAT

CEO at Saint James Hospital Group
Read Success Story

We have a growing backlog and we have patients whose conditions are just getting
worse as their appointments are delayed. We have people in the community who
cannot even get their first appointment, they cannot get diagnosed and they
cannot receive early treatment. Covid has accelerated our adoption of virtual
appointments and remote patient monitoring, so there is some efficiency gained
there.

JENNY CHONG

Associate Non-executive Director at Medway NHS Foundation Trust

“AI creates endless opportunities in customer experience optimisation. Our
ongoing investment in technology is a strong differentiator within the mobility
industry. This implementation lifts workload off our customer service centre,
reduces the customer wait-time and provides a new touch-point with our clients.
Booking a cab has never been easier, let alone more efficient.”

MATTHEW BEZZINA

CEO at eCabs
Read Success Story

EBO is facilitating us with additional artificial resources which enable us to
use our time in a better way. The dedication and professionalism during the
project were outstanding and those are the key for a successful cooperation.

TAL ZAMSTEIN

CEO at Rabbit Entertainment
Read Success Story

A modern telco looks for AI that…understands the customers to the point that
it’s able to predict what they are about to ask. Secondly, that the data
provided allows us to learn from each interaction. And thirdly, that it speaks
to our customers in a natural way that doesn’t sound robotic at all.

KARL GALEA

CMO at Epic (EBO Webinar, 3rd June 2021)

Covid helped us. It helped us to develop a global understanding that people are
not willing to come to the shop anymore. So, we created a process that is super
sound, super safe, super digital and of course Covid friendly, and customers
love it.

ANTONIO IVANCOVIC

CCO at Go (EBO Webinar, 3rd June 2021)

What I love most about Virtual Agents… (they) don’t have bad days, so you get
that smooth experience. Also, they don’t get tired and they are there for your
customers 24/7.

MARGARITA ARETEOU

SMB Lead at Gr/Cy/MT, Microsoft (EBO Webinar, 3rd June 2021)

It is a lot of pressure to give the customer enough information as quickly as
possible. I can see the advantage of the Virtual Agent: if it is a standard
question it is good to have an answer ready in hand. The faster we get
information to them, the more likely they are to continue with their application
form or trading. It also puts us in a good light.

MILICA NIKOLIC (EBO FOREX WEBINAR, JUNE 2021)

Director at FxView

Virtual Agents save the one thing that nobody has anymore – time. And time is
money. This is how we can help our Forex customers to be more agile, save money
and be more profitable.

PARIS SAVVA

at Microsoft

For us, an ideal solution is a hybrid model. We still would like to have human
interaction when our customers can pick up the phone and call, but we also
believe that Virtual Agents can be very helpful. They can facilitate specific
issues and make response times faster.

ANNA ILUKHINA (EBO FOREX WEBINAR, JULY 2021)

CMO at Orbex


NEWS & UPDATES FROM EBO

FIND OUT MORE ABOUT OUR EXPERIENCES AND CONSUMER-GENERATED INSIGHTS. HERE WE
SHARE EBO'S NEWS, SO THAT YOU CAN STAY UP-TO-DATE WITH WHAT WE HAVE TO OFFER.

See All News
Artificial IntelligenceFinancial Services
31st October 2023

EBO AND LINAKIS DIGITAL – STRATEGIC PARTNERSHIP

Following on from an agreement earlier this year, EBO a global leader in
AI-driven customer engagement, continues to work in partnership with Linakis
Digital, an award-winning Greek digital agency with a remarkable track record in
designing and developing projects for major brands. AI meets Web Development
Excellence EBO’s advanced AI solution for Financial Services merged...

Read Article
Artificial IntelligenceBlog
24th October 2023

A TEDX TALK BY DR. GEGE GATT – THE 5000 YEAR OLD AI

What does a pre-historic statue have in common with Artificial Intelligence? Dr.
Gege Gatt, EBO's CEO, explores the link between ancient heritage and
cutting-edge technology. In the heart of the Mediterranean, the historic island
of Malta stands as a living testament to millennia of human civilization. Beyond
its stunning landscapes and ancient architecture, Malta's heritage has...

Read Article
BlogHealthcareNewsUncategorized
18th October 2023

REDEFINING UK’S HEALTHCARE WITH EBO’S NEW INTELLIGENT PATIENT PORTAL

EBO’s Latest Innovation Enhances Patient Engagement and Accessibility EBO has
taken a bold leap forward in its journey toward redefining healthcare with the
launch of its innovative product – the Intelligent Patient Portal (IPP). This AI
solution seeks to revolutionise how patients engage with healthcare services,
with the objective of making it more accessible, intuitive, and supportive for
patients...

Read Article


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