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CONNECTING THE DOTS



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IT’S EASY WITH THE INDUSTRY’S
#1 AI KNOWLEDGE PLATFORM!

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PRODUCTS

KNOWLEDGE HUB

Eliminate knowledge silos. Guide customers and agents to the best answer.
Streamline content authoring and management.


CONVERSATION HUB

Serve customers consistently across touchpoints. Empower agents with a modern
omnichannel desktop.


ANALYTICS HUB

Measure, manage, and optimize service operations. Personalize dashboards and
reports to meet business needs.




EGAIN SPECIAL EDITION


KNOWLEDGE MANAGEMENT
FOR DUMMIES

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Experience the difference with a free no commitment 4-week pilot!


IITD

eGain has great technology and a unique way of doing things. We spend a lot of
time thinking about how large businesses can consume innovation quickly. eGain
Innovation in 30 Days™ (earlier known as eGain Try+Buy™) is a guided innovation
consumption model that is safe, easy, and risk-free. A typical client can begin
delivering knowledge and AI-powered customer service within days.

Ask for demo






TRUSTED BY LEADERS








WHAT OUR CUSTOMERS SAY







POWERFUL KNOWLEDGE MANAGEMENT APPLICATION

“We mainly use the Knowledge Platform to enable our 7000+ users across multiple
sites across the globe to guide users through our many processes…The tool has
become integral to training and resolving customer queries.”

Program Manager, Digital CX, European telco giant
Telecommunication
3B – 10B USD



HIGHLY RECOMMEND EGAIN!

“The entire eGain team is exceptional. The KBS tool is easy to understand and
use.”

VP of Operations at US megabank
Banking
500M – 1B USD



EGAIN KNOWLEDGE MANAGEMENT TOOL

“Very easy to use, popular among end users, 150,000 end users, 13m hits/year,
and 300 content authors.”

Program Manager, mammoth government agency in healthcare
Government
50,000+ Employees



EGAIN PRODUCT ARE HIGHLY QUALITATIVE TO PROVIDES EXCELLENT SUPPORT TO THEIR
CUSTOMERS

“eGain provides the highest quality product with excellent support and services
with little to no downtime.”

Lead Systems IT Business Analyst, Multi-billion US retailer
Retail
1B – 3B USD



I HAVE WORKED WITH EGAIN FOR 7-8 YEARS NOW AND IT WAS A WELCOME ADDITION TO OUR
WORLD

“eGain has been a solid application for many years. Don’t know where we’d be
without them!”

Senior Manager, global hotel chain
Travel and Hospitality
1B – 3B USD













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LATEST NEWS

FEBRUARY 23, 2024



EGAIN TO EXHIBIT NOVEL AI KNOWLEDGE CAPABILITIES AT CALL CENTRE WORLD 2024 IN
BERLIN

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FEBRUARY 8, 2024



EGAIN REPORTS GROWING PROFITABILITY IN ITS FISCAL SECOND QUARTER

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DECEMBER 12, 2023



TENAQUIP SELECTS EGAIN FOR DIGITAL CUSTOMER SERVICE

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