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SIGNING
Find answers to your eSignature signing questions.
* 966 Topics
* 2,701 Replies
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966 TOPICS
Recently Active
Most Replies Most views Newest First
E
Elisabeth CourlandObserver
asked in Signing
ISSUE WITH 2 SIGNERS :(
Hello, I have an issue with docusign multiple senders :( once a contract needs
to be signed, information is sent to docusign via zapier. first the client
should sign, and then the CSM. However, when the client signs, docusign says
“all contracts have been completed. It is not sent to the CSM :( Can you help me
please?
00
E
1 hour ago
J
JuliewObserver
asked in Signing
WHICH VERSION OF DOCUSIGN SHOULD I GET FOR RON SIGNINGS.
Which Version of Docusign do I need for RON signings? I also need the verify
option too for ID’s.
01
N
1 hour ago
K
KNYNewcomer
asked in Signing
SIGNING A DOCUMENT ALREADY SIGNED WITH SIGNER-HELD CERTIFICATE
I have to sign with Docusign a document already signed by other parties with
their signer-held digital certificates. But when I do it, DocuSign certificate
is added and valid, but the other certificates are no longer valid. How can I
make these certificates remain valid when I sign ?
02
K
1 hour ago
J
JRNWASHDCNewcomer
asked in Signing
NO SUPPORT, CIRCULAR USLESS INFORMATION FROM SUPPORT CHAT ROBOT
I’m getting this error trying to log in, because I need to access a document
that I signed. The link from the original document still lives, but it only
takes me to the first page of the document, then I have to ‘sign up’ with
Docusign to see the rest of the document. So, I register, or sign up. Then,
trying to login, this persistent error presents: “Sorry, there was a problem
loading your account features. Please contact Docusign Support for assistance.”
Two chatbots provided zero meaningful or quality assistance, and a form that I
filled out to Docusign support remains unanswered. If anyone knows what I should
do next, I am all ears.
03
C
16 hours ago
C
cgboxerNewcomer
asked in Signing
OPENING A DOCUMENT FOR SIGNING NOT POSSIBLE - UNKNOWN ERROR
I would like to sign a document, but clicking the email link gives me an unknown
error. The alternative method using the security code also gives me the same
“unknown” error. I’ve checked the correct matching account emial, like twenty +
times to make sure, this is not a typing issue. Still, this all is not working
and there is no relevant error code. This s+++ks soo much. I’m a first time user
and 100% disappointed, but the functionality, the help topics, that don’t help
and on top, the help form, that is buggy and the send button is disabled, even
the form is filled completely (only by me changing topics around helped to work
around this). So, this is a wasteland of whatever you gyus try to do here. The
industry standard has progressed so much further, since you last visited your
entire service and help workflow. I feel just lost entirely and have no words
how bad this is comparte to what most of the other companies in world provide at
this point in time.
00
C
16 hours ago
T
Teri.MaierNew Voice
asked in Signing
IS THERE A WAY TO LOOKUP AND VALIDATE A DOC ID FOR A DOCUMENT SENT BY A THIRD
PARTY?
I was sent a document from a third party that contains two signatures,
supposedly signed by DocuSign (there is a DocuSign Doc ID number, though the
signatures do not include the DocuSign brackets). Adobe Acrobat is saying that
at least one of the signatures is invalid. Is there a way i can lookup the Doc
ID number and obtain the Certificate of Completion (or at least some details)
about the transaction? Going back to the party that sent it to us is
problematic, so I would like to try to find out as much about this transaction
as I can before doing that. Thanks, Teri
02
N
18 hours ago
C
Ciro3501Newcomer
asked in Signing
ERROR MESSGE STOPPING ME FROM SIGNING
So lately, whenever I try to sign a document I get the there was an error
communicating with the server messge and I am not abke to sign. Has anyone come
across this same issue ? If so what's the solution ? I'm thinking I need to
start paying monthly ?
06
A
18 hours ago
P
PeterMcCNewcomer
asked in Signing
FEE AGREEMENT DATE SHOWN IS BEFORE I RECEIVED THE DOC FOR SIGNING
I received an important document on the 24th February 2021 and eventually signed
it using docusign on 1st March 2021. I printed the signed doc but have misplaced
it so I asked the Finance company to send me a copy. I received a pdf file of
the doc but the Fee Agreement date shown is 11/02/2021 (11th February 2021). How
is this possible? All other aspects of the document are exactly what I remember
I signed on the 1st March 2021. I would appreciate your comments/ answers so
that I can go back to the Finance company with some confidence. Thank you.
03
P
19 hours ago
A
Aterrell1944Newcomer
asked in Signing
SYSTEM ERROR:WARNING SYSTEM ERROR: YOUR DOCUSIGN REQUEST CANNOT BE PROCESSED AT
THIS TIME.
I am trying to sign a job offer and when I click on Review documents I keep
getting the error :Warning System Error: Your DocuSign request cannot be
processed at this time. Click the 'Back' button to return to your DocuSign
session. If you continue to receivethis error, please visit our Support Center.
Error Time: 7/26/2024 4:48:14 PM (32928959-bb08-48dc-a3c9-8e84779df33a) I cannot
find any information in regards to this.
01
N
19 hours ago
F
FarahkobeissiNewcomer
asked in Signing
CLARIFICATION ON SIGNATURE ERROR
Hello, I encountered an error stating "sign on paper is not allowed" when
attempting to sign the document from the provided link. Best, Farah
02
A
19 hours ago
E
emiroNewcomer
asked in Signing
SIGN A DOCUMENT
I have a document with 6 signatories and I am missing one, but it won't let that
one sign. When I try to correct it, it tells me that I exceeded the number of
signatories. What can be done to allow me all the signers?
02
A
19 hours ago
K
KSavObserver
asked in Signing
PRE-POPULATING SIGNATURE ISSUE
When I send a document to a client for signing, it is pre-populating a
‘text-typed signature’ and not allowing the user to change it to a hand-written
signature. When they click on the pre-populated text-typed signature, it does
not show a drop-down menu option to ‘change’.
01
21 hours ago
A
ajones81Newcomer
asked in Signing
ADDING INFORMATION
Hello, I created a envelope and had all signers sign in appropriate spots but
did not add the date. How do I go back to the document to add the date?
01
21 hours ago
J
jablekNewcomer
asked in Signing
TROUBLE FINDING OUT IF I SIGNED USIGN QUALIFIED SIGNATURE.
Hi everyone, I’ve signed a document a couple days ago, yet I have a problem with
finding out whether I’ve used a qualified signature or just clicked “accept” and
went on with the process. Is there a way to find out what I did? Thanks
01
1 day ago
U
Urrica.lee1987Newcomer
posted in Signing
LENDING CLUB SCAM
I am sharing this in hopes that it reaches others who may be in a similar
situation or just anyone in general. I recently have had some financial issues
and have also been working on improving my credit . I was delighted to see some
"excellent approval odds" on several personal loan companies in which I applied.
After applying and getting rejected so many times I gave up. Well to my surprise
I received an email from some sheisty sheisters posing as Lending club! WOW I
was finally approved!! All this hard work finally paid off?? Being that they
were using docu-sign i thought for sure this must be legit. Haha nope but I sure
did fall for it. E- signed these lovely documents which said I'd soon be
receiving $3000 electronically straight into my bank account. I just needed to
provide every personal detail I could to have my identity stolen 😭 I was so
overwhelmed with racing thoughts of excitement over all the debt I could finally
pay off and what I'd be able to accomplish that it truly cl
15
N
1 day ago
K
kahill1918Newcomer
asked in Signing
DOCUSIGN DOCUMENTS DON'T SHOW UP IN GOOGLE INBOX
Sender has sent me several loan documents to e-sign, but none of the emails
showed up in my Google inbox. I have checked spam and safe senders. My email
address they used is ok. Nothing bounced back to their end. I also tried to
access my DocuSign account but they would not accept the access code. On the
other hand, my wife got hers ok in her Yahoo email inbox. So it has to be the
Google server or DocuSign does not cooperate with Google???
01
N
1 day ago
J
JasM88Newcomer
asked in Signing
CHANGING SIGNATURE WHEN PERSON SIGNS IN THREE DIFFERENT CAPACITIES
Hello, I need to sign the same document in three different capacities, meaning
three different signatures for me including one under a power of attorney for a
relative. But when I click on and open the document, my Docusign signature
defaults to the one I use for myself and not the one I have adopted that
includes a POA designation typed after my name. I don’t get an option to select
which of my three signatures to use when I first open the doc. How can I toggle
between the three signatures, as appropriate? Thank you for helping!
01
1 day ago
Y
Youngeun KimNewcomer
asked in Signing
SEQUENTIAL TRANSMISSION PROBLEMS
Hello, I ordered it sequentially in the locusign and sent it, but it keeps
changing to the simultaneous signature. How do I solve this problem?
05
1 day ago
N
Nancy WNewcomer
asked in Signing
HOW TO ACCESS A DOCUMENT
I received an email that an author I know sent me a document to sign on
Docusign. So I created an account. But I still couldn’t find a way to access the
document. Today I can’t even log in using the account info I just created
yesterday. The site said they were sending me a verification via email. Never
received that. I asked to resend the code. Still not received. I hope this
document isn’t too important because it looks like I’m never going to see it.
01
2 days ago
K
kelly.hiznayNewcomer
asked in Signing
CAN I SEE DOCUMENTS THAT HAVE BEEN SENT TO ME FOR SIGNATURE, THAT I HAVE NOT
SIGNED YET, IN MY DOCUSIGN ACCOUNT?
I am trying to set my account up so that I can sign into my account and just see
all of the documents that have been sent to me from outside senders for
signature. The goal is to eliminate the need to go to each document directly
from the email notification that I have received a document for signature. Is
there a way to do this? Basically, I don’t want to receive emails from DocuSign,
I just want to log in and see everything I need to sign and sign them. Thanks!
03
2 days ago
E
EcpNewcomer
asked in Signing
NOT GETTING DOCUSIGN EMAILS
Not receiving emails from expired links, also not getting new links to sign
documents (this is affecting more than just me in my organisation but Docusign
is working fine for others). Made sure not on blocked email list and on safe
receipients list but this has made no difference.
03
J
2 days ago
K
Ken. Williamson24Newcomer
asked in Signing
HELLO EVERYONE NEED A LITTLE HELP PLEASE
I’m new to Docusign and trying to fill out a real estate Purchase & Sale
Agreement, I can't figure out how to manipulate the text field to adjust it to
fit on the line? I can click outside the box and get it to look like its
adjustable, but it won't allow me to adjust to fit the lines. I don't have this
issue with the company field any input is greatly appreciated!! Thanks
04
N
3 days ago
O
OlivierSNewcomer
asked in Signing
AUTOMATIC SIGNING IN CASE OF OPERATIONAL WORKFLOW APPROVAL
Hello everyone, My business team would want a particular signing process and I
like to know if it’s possible and what is the best way to help them with
Docusign, please? During a workflow, a legal document should be signed by the 2
parties that approve the workflow. If the 2 parties approve the workflow, the
document must be signed by both. However, the parties would like that when they
appvrove the workflow, the document be automatic signed without additional steps
that requests them to sign the document. I had a look to the API references but
I didn’t see any API that would generate a signing and it seems strange that a
tool as Docusign allow automatic creation of signing. I thought to an other way:
it’s the signing that generates the approval of the workflow. So, no need of
extra steps to approve the workflow. Have you ever been face with that case?
What is your opinion, please? Thank you very much. Kind regards, Olivier
04
N
3 days ago
S
Scott OsburneNewcomer
asked in Signing
NO OPTION TO DOWNLOAD THE COMPLETED DOCUMENT.
I receive an email from the creator of the document that it is complete. The
email has a link to “View Completed Document.” That’s great. I can view it.
However, there is no link, menu, drop down, option, anything to download
document.
02
S
3 days ago
A
Amanda SNewcomer
asked in Signing
SIGNING A VALDATION FIELD
Hello! I was sent a contract to sign, that I have managed to sign with the
docusign signature. However, there is an obligated “validation field” or “box”
that I can not sign with any letters or numbers. How do I sign this?
01
4 days ago
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These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then
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PERFORMANCE COOKIES
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.
TARGETING COOKIES
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.
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