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Future Price Performance * Know What A Vehicle Is Really Worth * Access Accurate & Reliable Residual Value Forecasts * Customize & Manage Your Fleet * Build & Price Vehicles * Prepare Order-Accurate Sales Proposals * Design Custom OEM Software Solutions * Automate Call Monitoring and Scoring * view all Product Demos * Put Our Products To The Test TOP LEVEL FINANCIAL SERVICES * Financial Services * Close Submenu Capabilities Solutions * Capabilities * Column * view all Banking * Digital Banking Studies Platform * Direct Banking Study * Financial Health and Advice Program * Financial Protection Satisfaction Study * National Bank Study * Retail Banking Study * Credit Union Study * Small Business Banking Study * view all Wealth * Advisor Experience Institute * Advisor Online Experience Study * Financial Advisor Study * Full-Service Investor Study * Investor Confidence Report * Retirement Plan Digital Experience Study * Self-Directed Investor Study * Wealth Management Digital Experience * 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Business Owners’ Satisfaction With Banks * Wealth * Explores Drivers Of Investor Satisfaction * Improve Personal Brokerage Clients' Mobile App Experiences * Improve Satisfaction With Self-Directed Investment Platforms * Know What Matters To Independent & Employee Advisors * Understand Advisors' Digital Needs & Expectations * Understand Retirement Account Investor Needs * Column * Lending * Drive Automotive Lease & Brand Retention * Evaluate Consumer Loan Shopping & Experience * Improve Automotive Financing Process * Improve Dealer Satisfaction With Lenders * Measure Mortgage Process Satisfaction * Understand Drivers of Lender Choice * Payments * Analyze Usage Of Issuers' Digital Channels * Improve Small Business Satisfaction With Card Payment Processors * Pinpoint What Matters Most To Cardholders * Understand Small Business Cardholder Needs TOP LEVEL INSURANCE * Insurance * Close Submenu Capabilities Solutions * Capabilities * Column * view all P&C Benchmarking Research Analytics * 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Offer More Accurate Insurance Quotes * view all Service Operations * Identify Gaps To Great Service Performance * Explore Impact Of Customer Service Journeys * Transform The Customer Service Experience * Integrate Service Experience Into Planning * Column * view all Distribution * Understand Gaps In The Digital Channel Experience * Identify Impact of Agent Performance * Improve Decision-Making with Service Preferences * Understand Shopping Dynamics in Real-Time * Explore Impact Of Customer Journeys * Integrate Voice Of The Customer Into Planning * Transform The Customer Experience * Column * view all Claims * Analyze Auto Claims Experience * Analyze Property Claims Experience * Identify Gaps in Digital Channel Performance * Get Safe and Secure Contracting * Explore Impact Of Claims Journeys * Integrate Claims Experience Into Planning * Pursue Performance Certification * Transform The Claims Experience HEADER MENU * All Industries * Automotive * Financial Services * Healthcare * Home * 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Power In The News * Insights * Join Our Mailing List * Company * About Us * Careers * Events * J.D. Power Speakers * Support * Contact Us * Search * Global Site * Canada * China * Europe * Japan * Mexico * United States J.D. POWER SYNDICATED BENCHMARK AWARDS Sign Up for Award Updates Subscribe J.D. Power rankings are your guide to finding which products or services ranked highest in J.D. Power Consumer Studies. All rankings are based on the opinions of a sample of consumers from a variety of industries who have used or owned the product or service being rated. Click on an industry below and select a study below to view the press release, study details and rankings. WHAT IS A J.D. POWER AWARD? J.D. Power Awards provide highest performing companies within our benchmarking studies the chance to let consumers know that they put their customers first. 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Our experience indicates that even when small differences occur in the scores of those being measured, these small perceived differences help drive competition in the marketplace, thereby improving product and service quality and driving increases in overall customer satisfaction. SELECT AN INDUSTRY BELOW TO READ AVAILABLE PRESS RELEASES: Automotive | Financial Services | Healthcare | Home | Insurance | Retail Senior Living | Telecom, Media & Technology | Travel & Hospitality | Utilities AUTOMOTIVE U.S. Manufacturer Website Evaluation Study - Winter U.S. Manufacturer Website Evaluation Study - Summer U.S. Aftermarket Service Index (ASI) Study U.S. Automotive Brand Loyalty Study U.S. Customer Service Index (CSI) Study U.S. Sales Satisfaction Index (SSI) Study U.S. Auto Performance, Execution and Layout (APEAL) Study U.S. Initial Quality Study (IQS) U.S. OE Tire Customer Satisfaction Study U.S. Tech Experience Index (TXI) Study U.S. Vehicle Dependability Study (VDS) U.S. Multimedia Quality and Satisfaction Study U.S. Seat Quality and Satisfaction Study U.S. Electric Vehicle Experience (EVX) Ownership Study U.S. Electric Vehicle Experience (EVX) Home Charging Study U.S. Electric Vehicle Experience (EVX) Public Charging Study U.S. Electric Vehicle Consideration (EVC) Study U.S. OEM EV App Report J.D. Power U.S. ALG Residual Value Awards J.D. Power Canada ALG Residual Value Awards Canada Customer Service Index - Long-Term (CSI-LT) U.S. OEM ICE App Report FINANCIAL SERVICES U.S. Retail Banking Advice Satisfaction Study U.S. Digital Banking and Credit Card Studies Platform U.S. Credit Card Satisfaction Study U.S. Direct Banking Satisfaction Study U.S. Merchant Services Satisfaction Study U.S. National Banking Satisfaction Study U.S. Retail Banking Satisfaction Study U.S. Small Business Banking Study U.S. Small Business Credit Card Study U.S. Advisor Online Experience Study U.S. Financial Advisor Satisfaction Study U.S. Full-Service Investor Satisfaction Study U.S. Retirement Plan Digital Experience Study U.S. Self-Directed Investor Satisfaction Study U.S. Wealth Management Digital Experience Study U.S. Consumer Lending Satisfaction Study U.S. Mortgage Origination Satisfaction Study U.S. Mortgage Servicer Satisfaction Study U.S. Consumer Financing Satisfaction Study U.S. Dealer Financing Satisfaction Study U.S. Consumer POS Payment Program U.S. Auto Finance Digital Experience Study Canada Digital Banking and Credit Card Studies Platform Canada Dealer Financing Satisfaction Study Canada Full-Service Investor Satisfaction Study Canada Retail Banking Advice Satisfaction Study Canada Retail Banking Satisfaction Study Canada Self-Directed Investor Satisfaction Study Canada Credit Card Satisfaction Study Canada Wealth Management Digital Experience Study HEALTHCARE U.S. Commercial Member Health Plan Study U.S. Medicare Advantage Study U.S. Pharmacy Study U.S. Telehealth Satisfaction Study U.S. Hospital Patient Satisfaction Study HOME Appliance Satisfaction Study Home Improvement Retailer Satisfaction Study Home Security Satisfaction Study Paint Satisfaction Study Windows and Patio Doors Satisfaction Study INSURANCE U.S. Auto Claims Satisfaction Study U.S. Auto Insurance Study U.S. Home Insurance Study U.S. Independent Agent Satisfaction Study U.S. Individual Annuity Study U.S. Claims Digital Experience Study U.S. Insurance Digital Experience Study U.S. Insurance Shopping Study U.S. Property Claims Satisfaction Study U.S. Small Commercial Insurance Study U.S. Life Insurance Study RETAIL Mattress Satisfaction Study SENIOR LIVING U.S. Senior Living Study TELECOM, MEDIA & TECHNOLOGY U.S. Wireless Customer Care Performance Vol.1 U.S. Wireless Customer Care Performance Vol.2 U.S. Wireless Network Quality Performance Vol.1 U.S. Wireless Network Quality Performance Vol.2 U.S. Wireless Purchase Experience Performance Vol.1 U.S. Wireless Retail Experience Performance Vol.2 U.S. Business Wireless Customer Satisfaction Study U.S. Business Wireline Satisfaction Study U.S. Residential Internet Service Provider Satisfaction Study U.S. Television Service Provider Satisfaction Study TRAVEL & HOSPITALITY North America Airline Satisfaction Study North America Airport Satisfaction Study North America Rental Car Satisfaction Study North America Hotel Guest Satisfaction Index (NAGSI) Study Third-Party Hotel Management Guest Satisfaction Benchmark UTILITIES Electric Utility Residential Customer Satisfaction Study Electric Utility Business Customer Satisfaction Study Gas Utility Residential Customer Satisfaction Study Gas Utility Business Customer Satisfaction Study Water Utility Residential Customer Satisfaction Study Utility Digital Experience Study Sustainability Index CERTIFICATIONS Certified Customer Service Program Certified Technology Service and Support Program Certified Assisted Technical Support Program Mobile App Certification Program Website Certification Program Certified Career Development Program Claims Certification Program Dealer of Excellence Program Financial Health Support Certification - U.S. and Canada Financial Health Support Certification - Small Business Banking Sustainability Leader Certification Dealer of Excellence Disclaimer - U.S. Dealer of Excellence Disclaimer - Canada FOOTER MENU * About Us * Careers * Contact Us * Privacy Policy * Terms of Use SOCIAL * Twitter * Facebook * LinkedIn * Instagram * YouTube ©2024 J.D.Power. 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