www.jdpower.com Open in urlscan Pro
2606:4700::6810:d341  Public Scan

Submitted URL: http://www.jdpower.com/awards
Effective URL: https://www.jdpower.com/business/awards
Submission: On January 18 via api from US — Scanned from DE

Form analysis 1 forms found in the DOM

<form><span class="fieldset">
    <p><input type="checkbox" value="check" id="chkMain" checked="" class="legacy-group-status optanon-status-checkbox"><label for="chkMain">Active</label></p>
  </span></form>

Text Content

Cookie Notice

We use cookies to personalize content and ads, to provide social media features
and to analyze our traffic. To find out more, please visit our privacy policy or
click "Customize Settings".


Close
Accept Cookies
Customize Settings


 * Your Privacy

 * Strictly Necessary Cookies

 * Performance Cookies

 * Functional Cookies

 * Targeting Cookies

 * More Information

Privacy Preference Centre

Active

Always Active



Save Settings

Allow All


Skip to main content


TOP LEVEL AUTOMOTIVE

 * Automotive Automotive
   * Main Menu
   * Automotive
   * 
   * Capabilities
     * Column
       * Main MenuAutomotive
       * Capabilities
       * Benchmarks, Insights & Awards Benchmarks, Insights & Awards
         * Main MenuAutomotive Capabilities
         * Benchmarks, Insights & Awards
         * 
         * Product Quality
         * Product Components
         * Electrification
         * Retail & Customer Experience
         * Cross-Industry Customer Satisfaction
       * Analytics Analytics
         * Main MenuAutomotive Capabilities
         * Analytics
         * 
         * Market Performance & Consumer Behavior
         * Auto Financing Optimization
         * Configuration Analysis
         * Valuation Services
         * ALG Automotive Insights & Outlooks
         * Incentives Planning Optimization
         * Vehicle Build Specifications
         * Textual Business Intelligence
         * Speech-To-Text Analytics
     * Column
       * Data, Software & Technology Data, Software & Technology
         * Main MenuAutomotive Capabilities
         * Data, Software & Technology
         * 
         * Build and Quote
         * ChromeData Lender Desk
         * ChromeData VIN Descriptions
         * Vehicle Comparison & Configurations
         * Vehicle Specifications & Description Services
         * Media Library & Reviews
         * Custom Software Solutions
         * Inventory Management
         * Insurance Risk Analysis
         * Vehicle Pricing
         * Specialized Data Sets
         * eCommerce Solutions
         * EpiAnalytics AI Solutions
         * Darwin F&I Solutions
         * EV Solutions by ZappyRide
       * Digital Digital
         * Main MenuAutomotive Capabilities
         * Digital
         * 
         * OEM Digital Program Management
         * SmartLeads Third-Party Leads Program
         * Retail Video Marketing
         * Darwin Digital Retailing
     * Column
       * Advisory Advisory
         * Main MenuAutomotive Capabilities
         * Advisory
         * 
         * Quality System Development & Management
         * Contenting Optimization for Profitability & Sales Performance
         * Technology Development & Implementation
         * Production Process & Quality Improvements
         * Dealership Research, Certification & Training
       * Product Demos and Data Updates Product Demos and Data Updates
         * Main MenuAutomotive Capabilities
         * Product Demos and Data Updates
         * 
         * Product Demos
         * Data Updates
         * Autodata Solutions Support
   * Solutions
     * Column
       * Main MenuAutomotive
       * Solutions
       * Product Planning
         * Main MenuAutomotive Solutions
         * Product Planning
         * Plan Product Activity
         * Build, Order & Price to Turn
         * Optimize Vehicle Content
         * Review Advanced Technologies
         * Analyze & Understand the Vehicle Market
         * Access Build Data at the 17-Digit VIN
       * Customer Experience
         * Main MenuAutomotive Solutions
         * Customer Experience
         * Measure New Vehicle Owner Experience
         * Increase Online Shopping Engagement
         * Analyze EV Owner Experience
         * Deliver a Better Retail Experience
         * Elevate Dealer Retail Experience
       * Manufacturing & Engineering
         * Main MenuAutomotive Solutions
         * Manufacturing & Engineering
         * Optimize Product Development Process
         * Redefine Manufacturing Process
     * Column
       * Marketing
         * Main MenuAutomotive Solutions
         * Marketing
         * Benchmark CPO & non-CPO Used Vehicle Sales
         * Manage Your Digital Retail
         * Market Your Dealership with Video
         * Provide the Best Payment Options
         * Simplify Virtual Car Shopping
         * Access Accurate Vehicle Data
         * Identify & Describe Vehicles
         * Equip Your Virtual Showroom
         * Upsell Vehicle Parts & Accessories
         * Empower Shoppers with Precise Descriptions
         * Place Accurate Parts Orders
         * Offer Competitive Insurance Quotes
         * Activate Free-Form, Unstructured Textual Data
     * Column
       * Sales Operations
         * Main MenuAutomotive Solutions
         * Sales Operations
         * Access Real Time Transaction Data
         * Optimize Auto Financing Offerings
         * Improve Incentive Effectiveness and Efficiency
         * Understand Loyalty & Conquest Behavior
         * Assess Competitiveness of In-Market Offers
         * Optimize Incentive Planning & Future Price Performance
         * Know What A Vehicle Is Really Worth
         * Access Accurate & Reliable Residual Value Forecasts
         * Customize & Manage Your Fleet
         * Build & Price Vehicles
         * Prepare Order-Accurate Sales Proposals
         * Design Custom OEM Software Solutions
         * Automate Call Monitoring and Scoring
       * Product Demos Product Demos
         * Main MenuAutomotive Solutions
         * Product Demos
         * 
         * Put Our Products To The Test


TOP LEVEL FINANCIAL SERVICES

 * Financial Services Financial Services
   * Main Menu
   * Financial Services
   * 
   * Capabilities Capabilities
     * Main Menu undefined
     * Capabilities
     * 
     * Column
       * Banking Banking
         * Main Menu undefined
         * Banking
         * 
         * Digital Banking Studies Platform
         * Direct Banking Study
         * Financial Health and Advice Program
         * Financial Protection Satisfaction Study
         * National Bank Study
         * Retail Banking Study
         * Credit Union Study
         * Small Business Banking Study
       * Wealth Wealth
         * Main Menu undefined
         * Wealth
         * 
         * Advisor Experience Institute
         * Advisor Online Experience Study
         * Financial Advisor Study
         * Full-Service Investor Study
         * Investor Confidence Report
         * Retirement Plan Digital Experience Study
         * Self-Directed Investor Study
         * Wealth Management Digital Experience
     * Column
       * Payments Payments
         * Main Menu undefined
         * Payments
         * 
         * Buy Now Pay Later Satisfaction Study
         * Consumer Point of Sale (POS) Choice Study
         * Credit Card Study
         * Debit Card Study
         * Digital Credit Card Studies
         * Digital Wallet Study
         * Merchant Services Study
         * P2P Study
         * Small Business Credit Card Study
       * Lending Lending
         * Main Menu undefined
         * Lending
         * 
         * Auto Financial Digital Experience Study
         * Consumer Financing Study
         * Consumer Lending Study
         * Dealer Financing Study
         * Mortgage Origination Study
         * Mortgage Servicer Study
     * Column
       * More Solutions
         * Main Menu undefined
         * More Solutions
         * Action Planning Workshop
         * Analysis Access
         * Customer Experience Management
         * Deep Dive Research Program
         * Financial Health Certification
         * Financial Services Insights
         * Pulse CX
         * Join Mailing List
         * Contact Our Experts
   * Solutions Solutions
     * Main Menu undefined
     * Solutions
     * 
     * Column
       * Banking
         * Main Menu undefined
         * Banking
         * Analyze Usage Of Banks' Digital Channels
         * Optimize Advisory & Account Opening Initiatives
         * Evaluate Satisfaction With Primary Banks
         * Explore Satisfaction With Primary, Branchless Banks
         * Measure Satisfaction With National Banks
         * Measure Small Business Owners’ Satisfaction With Banks
       * Wealth
         * Main Menu undefined
         * Wealth
         * Explores Drivers Of Investor Satisfaction
         * Improve Personal Brokerage Clients' Mobile App Experiences
         * Improve Satisfaction With Self-Directed Investment Platforms
         * Know What Matters To Independent & Employee Advisors
         * Understand Advisors' Digital Needs & Expectations
         * Understand Retirement Account Investor Needs
     * Column
       * Lending
         * Main Menu undefined
         * Lending
         * Drive Automotive Lease & Brand Retention
         * Evaluate Consumer Loan Shopping & Experience
         * Improve Automotive Financing Process
         * Improve Dealer Satisfaction With Lenders
         * Measure Mortgage Process Satisfaction
         * Understand Drivers of Lender Choice
       * Payments
         * Main Menu undefined
         * Payments
         * Analyze Usage Of Issuers' Digital Channels
         * Improve Small Business Satisfaction With Card Payment Processors
         * Pinpoint What Matters Most To Cardholders
         * Understand Small Business Cardholder Needs


TOP LEVEL INSURANCE

 * Insurance Insurance
   * Main Menu
   * Insurance
   * 
   * Capabilities
     * Column
       * Main MenuInsurance
       * Capabilities
       * P&C Benchmarking Research Analytics P&C Benchmarking Research Analytics
         * Main MenuInsurance Capabilities
         * P&C Benchmarking Research Analytics
         * 
         * Auto Claims Study
         * Auto Insurance Study
         * Claims Digital Experience Study
         * Home Insurance Study
         * Independent Agent Satisfaction Study
         * Insurance Digital Experience Study
         * Insurance Shopping Study
         * Property Claims Study
         * Small Commercial Insurance Study
     * Column
       * Life Insurance Benchmarking Research Analytics Life Insurance
         Benchmarking Research Analytics
         * Main MenuInsurance Capabilities
         * Life Insurance Benchmarking Research Analytics
         * 
         * Life Insurance Study
         * Annuity Study
       * Customer Engagement Programs Customer Engagement Programs
         * Main MenuInsurance Capabilities
         * Customer Engagement Programs
         * 
         * Customer Service Advisory
         * Customer Experience Management
         * PulseCX
     * Column
       * Risk Analytics
         * Main MenuInsurance Capabilities
         * Risk Analytics
         * StudyPRICE
       * Data Data
         * Main MenuInsurance Capabilities
         * Data
         * 
         * Intelligent Match
         * Loyalty Indicator and Shopping Trends (LIST)
       * Expertise & Implementation
         * Main MenuInsurance Capabilities
         * Expertise & Implementation
         * Advisory
   * Solutions
     * Column
       * Main MenuInsurance
       * Solutions
       * Product/Underwriting Product/Underwriting
         * Main MenuInsurance Solutions
         * Product/Underwriting
         * 
         * Explore Impact Of Performance On Retention
         * Assess P&C Policy Shopping Behavior
         * Measure Satisfaction Throughout The Life Of A Policy
         * Understand Small Business Customer Expections
         * Deepen Life Insurance Customer Relationships
         * Analyze Annuity Customer Needs
         * Assess Life Policy Shopping Behavior
         * Offer More Accurate Insurance Quotes
       * Service Operations Service Operations
         * Main MenuInsurance Solutions
         * Service Operations
         * 
         * Identify Gaps To Great Service Performance
         * Explore Impact Of Customer Service Journeys
         * Transform The Customer Service Experience
         * Integrate Service Experience Into Planning
     * Column
       * Distribution Distribution
         * Main MenuInsurance Solutions
         * Distribution
         * 
         * Understand Gaps In The Digital Channel Experience
         * Identify Impact of Agent Performance
         * Improve Decision-Making with Service Preferences
         * Understand Shopping Dynamics in Real-Time
         * Explore Impact Of Customer Journeys
         * Integrate Voice Of The Customer Into Planning
         * Transform The Customer Experience
     * Column
       * Claims Claims
         * Main MenuInsurance Solutions
         * Claims
         * 
         * Analyze Auto Claims Experience
         * Analyze Property Claims Experience
         * Identify Gaps in Digital Channel Performance
         * Get Safe and Secure Contracting
         * Explore Impact Of Claims Journeys
         * Integrate Claims Experience Into Planning
         * Pursue Performance Certification
         * Transform The Claims Experience


HEADER MENU

 * All Industries All Industries
   * Main Menu
   * All Industries
   * 
   * Automotive
   * Financial Services
   * Healthcare
   * Home
   * Insurance
   * Senior Living
   * Tech, Media & Telecom
   * Travel & Hospitality
   * Utilities
   * Customer Service Solutions
 * Log In
   * PowerSource
   * Autodata Product Demos
   * AutoQuote
   * ChromeData Certified Inventory
   * Data Updates
   * Showroom/Fleet
   * Video Lab
   * EpiAnalytics TextBI
 * Pressroom Pressroom
   * Main Menu
   * Pressroom
   * 
   * Press Releases
   * J.D. Power In The News
   * Insights
   * Join Our Mailing List
 * Company Company
   * Main Menu
   * Company
   * 
   * About Us
   * Careers
   * Events
   * J.D. Power Speakers
   * Support
   * Contact Us
 * Search
 * Global Site Global Site
   * Main Menu
   * Global Site
   * 
   * Canada
   * China
   * Europe
   * Japan
   * Mexico
   * United States


Menu



TOP LEVEL AUTOMOTIVE

 * Automotive
   * Close Submenu Capabilities Solutions
   * Capabilities
     * Column
       * view all Benchmarks, Insights & Awards
         * Product Quality
         * Product Components
         * Electrification
         * Retail & Customer Experience
         * Cross-Industry Customer Satisfaction
       * view all Analytics
         * Market Performance & Consumer Behavior
         * Auto Financing Optimization
         * Configuration Analysis
         * Valuation Services
         * ALG Automotive Insights & Outlooks
         * Incentives Planning Optimization
         * Vehicle Build Specifications
         * Textual Business Intelligence
         * Speech-To-Text Analytics
     * Column
       * view all Data, Software & Technology
         * Build and Quote
         * ChromeData Lender Desk
         * ChromeData VIN Descriptions
         * Vehicle Comparison & Configurations
         * Vehicle Specifications & Description Services
         * Media Library & Reviews
         * Custom Software Solutions
         * Inventory Management
         * Insurance Risk Analysis
         * Vehicle Pricing
         * Specialized Data Sets
         * eCommerce Solutions
         * EpiAnalytics AI Solutions
         * Darwin F&I Solutions
         * EV Solutions by ZappyRide
       * view all Digital
         * OEM Digital Program Management
         * SmartLeads Third-Party Leads Program
         * Retail Video Marketing
         * Darwin Digital Retailing
     * Column
       * view all Advisory
         * Quality System Development & Management
         * Contenting Optimization for Profitability & Sales Performance
         * Technology Development & Implementation
         * Production Process & Quality Improvements
         * Dealership Research, Certification & Training
       * view all Product Demos and Data Updates
         * Product Demos
         * Data Updates
         * Autodata Solutions Support
   * Solutions
     * Column
       * Product Planning
         * Plan Product Activity
         * Build, Order & Price to Turn
         * Optimize Vehicle Content
         * Review Advanced Technologies
         * Analyze & Understand the Vehicle Market
         * Access Build Data at the 17-Digit VIN
       * Customer Experience
         * Measure New Vehicle Owner Experience
         * Increase Online Shopping Engagement
         * Analyze EV Owner Experience
         * Deliver a Better Retail Experience
         * Elevate Dealer Retail Experience
       * Manufacturing & Engineering
         * Optimize Product Development Process
         * Redefine Manufacturing Process
     * Column
       * Marketing
         * Benchmark CPO & non-CPO Used Vehicle Sales
         * Manage Your Digital Retail
         * Market Your Dealership with Video
         * Provide the Best Payment Options
         * Simplify Virtual Car Shopping
         * Access Accurate Vehicle Data
         * Identify & Describe Vehicles
         * Equip Your Virtual Showroom
         * Upsell Vehicle Parts & Accessories
         * Empower Shoppers with Precise Descriptions
         * Place Accurate Parts Orders
         * Offer Competitive Insurance Quotes
         * Activate Free-Form, Unstructured Textual Data
     * Column
       * Sales Operations
         * Access Real Time Transaction Data
         * Optimize Auto Financing Offerings
         * Improve Incentive Effectiveness and Efficiency
         * Understand Loyalty & Conquest Behavior
         * Assess Competitiveness of In-Market Offers
         * Optimize Incentive Planning & Future Price Performance
         * Know What A Vehicle Is Really Worth
         * Access Accurate & Reliable Residual Value Forecasts
         * Customize & Manage Your Fleet
         * Build & Price Vehicles
         * Prepare Order-Accurate Sales Proposals
         * Design Custom OEM Software Solutions
         * Automate Call Monitoring and Scoring
       * view all Product Demos
         * Put Our Products To The Test


TOP LEVEL FINANCIAL SERVICES

 * Financial Services
   * Close Submenu Capabilities Solutions
   * Capabilities
     * Column
       * view all Banking
         * Digital Banking Studies Platform
         * Direct Banking Study
         * Financial Health and Advice Program
         * Financial Protection Satisfaction Study
         * National Bank Study
         * Retail Banking Study
         * Credit Union Study
         * Small Business Banking Study
       * view all Wealth
         * Advisor Experience Institute
         * Advisor Online Experience Study
         * Financial Advisor Study
         * Full-Service Investor Study
         * Investor Confidence Report
         * Retirement Plan Digital Experience Study
         * Self-Directed Investor Study
         * Wealth Management Digital Experience
     * Column
       * view all Payments
         * Buy Now Pay Later Satisfaction Study
         * Consumer Point of Sale (POS) Choice Study
         * Credit Card Study
         * Debit Card Study
         * Digital Credit Card Studies
         * Digital Wallet Study
         * Merchant Services Study
         * P2P Study
         * Small Business Credit Card Study
       * view all Lending
         * Auto Financial Digital Experience Study
         * Consumer Financing Study
         * Consumer Lending Study
         * Dealer Financing Study
         * Mortgage Origination Study
         * Mortgage Servicer Study
     * Column
       * More Solutions
         * Action Planning Workshop
         * Analysis Access
         * Customer Experience Management
         * Deep Dive Research Program
         * Financial Health Certification
         * Financial Services Insights
         * Pulse CX
         * Join Mailing List
         * Contact Our Experts
   * Solutions
     * Column
       * Banking
         * Analyze Usage Of Banks' Digital Channels
         * Optimize Advisory & Account Opening Initiatives
         * Evaluate Satisfaction With Primary Banks
         * Explore Satisfaction With Primary, Branchless Banks
         * Measure Satisfaction With National Banks
         * Measure Small Business Owners’ Satisfaction With Banks
       * Wealth
         * Explores Drivers Of Investor Satisfaction
         * Improve Personal Brokerage Clients' Mobile App Experiences
         * Improve Satisfaction With Self-Directed Investment Platforms
         * Know What Matters To Independent & Employee Advisors
         * Understand Advisors' Digital Needs & Expectations
         * Understand Retirement Account Investor Needs
     * Column
       * Lending
         * Drive Automotive Lease & Brand Retention
         * Evaluate Consumer Loan Shopping & Experience
         * Improve Automotive Financing Process
         * Improve Dealer Satisfaction With Lenders
         * Measure Mortgage Process Satisfaction
         * Understand Drivers of Lender Choice
       * Payments
         * Analyze Usage Of Issuers' Digital Channels
         * Improve Small Business Satisfaction With Card Payment Processors
         * Pinpoint What Matters Most To Cardholders
         * Understand Small Business Cardholder Needs


TOP LEVEL INSURANCE

 * Insurance
   * Close Submenu Capabilities Solutions
   * Capabilities
     * Column
       * view all P&C Benchmarking Research Analytics
         * Auto Claims Study
         * Auto Insurance Study
         * Claims Digital Experience Study
         * Home Insurance Study
         * Independent Agent Satisfaction Study
         * Insurance Digital Experience Study
         * Insurance Shopping Study
         * Property Claims Study
         * Small Commercial Insurance Study
     * Column
       * view all Life Insurance Benchmarking Research Analytics
         * Life Insurance Study
         * Annuity Study
       * view all Customer Engagement Programs
         * Customer Service Advisory
         * Customer Experience Management
         * PulseCX
     * Column
       * Risk Analytics
         * StudyPRICE
       * view all Data
         * Intelligent Match
         * Loyalty Indicator and Shopping Trends (LIST)
       * Expertise & Implementation
         * Advisory
   * Solutions
     * Column
       * view all Product/Underwriting
         * Explore Impact Of Performance On Retention
         * Assess P&C Policy Shopping Behavior
         * Measure Satisfaction Throughout The Life Of A Policy
         * Understand Small Business Customer Expections
         * Deepen Life Insurance Customer Relationships
         * Analyze Annuity Customer Needs
         * Assess Life Policy Shopping Behavior
         * Offer More Accurate Insurance Quotes
       * view all Service Operations
         * Identify Gaps To Great Service Performance
         * Explore Impact Of Customer Service Journeys
         * Transform The Customer Service Experience
         * Integrate Service Experience Into Planning
     * Column
       * view all Distribution
         * Understand Gaps In The Digital Channel Experience
         * Identify Impact of Agent Performance
         * Improve Decision-Making with Service Preferences
         * Understand Shopping Dynamics in Real-Time
         * Explore Impact Of Customer Journeys
         * Integrate Voice Of The Customer Into Planning
         * Transform The Customer Experience
     * Column
       * view all Claims
         * Analyze Auto Claims Experience
         * Analyze Property Claims Experience
         * Identify Gaps in Digital Channel Performance
         * Get Safe and Secure Contracting
         * Explore Impact Of Claims Journeys
         * Integrate Claims Experience Into Planning
         * Pursue Performance Certification
         * Transform The Claims Experience


HEADER MENU

 * All Industries
   * Automotive
   * Financial Services
   * Healthcare
   * Home
   * Insurance
   * Senior Living
   * Tech, Media & Telecom
   * Travel & Hospitality
   * Utilities
   * Customer Service Solutions
 * Log In
   * PowerSource
   * Autodata Product Demos
   * AutoQuote
   * ChromeData Certified Inventory
   * Data Updates
   * Showroom/Fleet
   * Video Lab
   * EpiAnalytics TextBI
 * Pressroom
   * Press Releases
   * J.D. Power In The News
   * Insights
   * Join Our Mailing List
 * Company
   * About Us
   * Careers
   * Events
   * J.D. Power Speakers
   * Support
   * Contact Us
 * Search
 * Global Site
   * Canada
   * China
   * Europe
   * Japan
   * Mexico
   * United States

J.D. POWER SYNDICATED BENCHMARK AWARDS

Sign Up for Award Updates

Subscribe


J.D. Power rankings are your guide to finding which products or services ranked
highest in J.D. Power Consumer Studies. All rankings are based on the opinions
of a sample of consumers from a variety of industries who have used or owned the
product or service being rated. Click on an industry below and select a study
below to view the press release, study details and rankings. 


WHAT IS A J.D. POWER AWARD?

J.D. Power Awards provide highest performing companies within our benchmarking
studies the chance to let consumers know that they put their customers first. As
the trusted symbol of the Voice of the Customer, our awards help companies
increase consumer consideration and ensure that highest performing brands stand
out in the crowd.


HOW DO COMPANIES RECEIVE APPROVAL TO USE J.D. POWER AWARDS? (HOW ARE J.D. POWER
AWARDS GIVEN?)

J.D. Power has strict guidelines for advertising claims, and every advertising
claim related to a study is reviewed prior to publication to ensure accuracy.
Only highest-ranked performers in pre-defined categories are allowed to license
the use of J.D. Power awards in advertising. Results are based on measures of
customer satisfaction and quality by consumers that are proprietary to J.D.
Power. Awards and performance ranking are based on numerical scores, and not
necessarily on statistical significance. Our experience indicates that even when
small differences occur in the scores of those being measured, these small
perceived differences help drive competition in the marketplace, thereby
improving product and service quality and driving increases in overall customer
satisfaction.


SELECT AN INDUSTRY BELOW TO READ AVAILABLE PRESS RELEASES:

Automotive | Financial Services | Healthcare | Home | Insurance | Retail
Senior Living | Telecom, Media & Technology | Travel & Hospitality | Utilities


AUTOMOTIVE

U.S. Manufacturer Website Evaluation Study - Winter
U.S. Manufacturer Website Evaluation Study - Summer
U.S. Aftermarket Service Index (ASI) Study
U.S. Automotive Brand Loyalty Study
U.S. Customer Service Index (CSI) Study
U.S. Sales Satisfaction Index (SSI) Study
U.S. Auto Performance, Execution and Layout (APEAL) Study
U.S. Initial Quality Study (IQS)
U.S. OE Tire Customer Satisfaction Study
U.S. Tech Experience Index (TXI) Study
U.S. Vehicle Dependability Study (VDS)
U.S. Multimedia Quality and Satisfaction Study
U.S. Seat Quality and Satisfaction Study
U.S. Electric Vehicle Experience (EVX) Ownership Study
U.S. Electric Vehicle Experience (EVX) Home Charging Study
U.S. Electric Vehicle Experience (EVX) Public Charging Study
U.S. Electric Vehicle Consideration (EVC) Study
U.S. OEM EV App Report
J.D. Power U.S. ALG Residual Value Awards
J.D. Power Canada ALG Residual Value Awards
Canada Customer Service Index - Long-Term (CSI-LT)
U.S. OEM ICE App Report


FINANCIAL SERVICES

U.S. Retail Banking Advice Satisfaction Study
U.S. Digital Banking and Credit Card Studies Platform
U.S. Credit Card Satisfaction Study
U.S. Direct Banking Satisfaction Study
U.S. Merchant Services Satisfaction Study
U.S. National Banking Satisfaction Study
U.S. Retail Banking Satisfaction Study
U.S. Small Business Banking Study
U.S. Small Business Credit Card Study
U.S. Advisor Online Experience Study
U.S. Financial Advisor Satisfaction Study
U.S. Full-Service Investor Satisfaction Study
U.S. Retirement Plan Digital Experience Study
U.S. Self-Directed Investor Satisfaction Study
U.S. Wealth Management Digital Experience Study
U.S. Consumer Lending Satisfaction Study
U.S. Mortgage Origination Satisfaction Study
U.S. Mortgage Servicer Satisfaction Study
U.S. Consumer Financing Satisfaction Study
U.S. Dealer Financing Satisfaction Study
U.S. Consumer POS Payment Program
U.S. Auto Finance Digital Experience Study
Canada Digital Banking and Credit Card Studies Platform
Canada Dealer Financing Satisfaction Study
Canada Full-Service Investor Satisfaction Study
Canada Retail Banking Advice Satisfaction Study
Canada Retail Banking Satisfaction Study
Canada Self-Directed Investor Satisfaction Study
Canada Credit Card Satisfaction Study 
Canada Wealth Management Digital Experience Study


HEALTHCARE

U.S. Commercial Member Health Plan Study
U.S. Medicare Advantage Study
U.S. Pharmacy Study
U.S. Telehealth Satisfaction Study
U.S. Hospital Patient Satisfaction Study


HOME

Appliance Satisfaction Study
Home Improvement Retailer Satisfaction Study
Home Security Satisfaction Study
Paint Satisfaction Study
Windows and Patio Doors Satisfaction Study


INSURANCE

U.S. Auto Claims Satisfaction Study
U.S. Auto Insurance Study
U.S. Home Insurance Study
U.S. Independent Agent Satisfaction Study
U.S. Individual Annuity Study
U.S. Claims Digital Experience Study 
U.S. Insurance Digital Experience Study
U.S. Insurance Shopping Study
U.S. Property Claims Satisfaction Study
U.S. Small Commercial Insurance Study
U.S. Life Insurance Study


RETAIL

Mattress Satisfaction Study


SENIOR LIVING

U.S. Senior Living Study


TELECOM, MEDIA & TECHNOLOGY

U.S. Wireless Customer Care Performance Vol.1
U.S. Wireless Customer Care Performance Vol.2
U.S. Wireless Network Quality Performance Vol.1
U.S. Wireless Network Quality Performance Vol.2
U.S. Wireless Purchase Experience Performance Vol.1
U.S. Wireless Retail Experience Performance Vol.2
U.S. Business Wireless Customer Satisfaction Study
U.S. Business Wireline Satisfaction Study
U.S. Residential Internet Service Provider Satisfaction Study
U.S. Television Service Provider Satisfaction Study


TRAVEL & HOSPITALITY

North America Airline Satisfaction Study
North America Airport Satisfaction Study
North America Rental Car Satisfaction Study
North America Hotel Guest Satisfaction Index (NAGSI) Study
Third-Party Hotel Management Guest Satisfaction Benchmark


UTILITIES

Electric Utility Residential Customer Satisfaction Study
Electric Utility Business Customer Satisfaction Study
Gas Utility Residential Customer Satisfaction Study
Gas Utility Business Customer Satisfaction Study
Water Utility Residential Customer Satisfaction Study
Utility Digital Experience Study
Sustainability Index


CERTIFICATIONS

Certified Customer Service Program
Certified Technology Service and Support Program
Certified Assisted Technical Support Program
Mobile App Certification Program
Website Certification Program
Certified Career Development Program
Claims Certification Program
Dealer of Excellence Program
Financial Health Support Certification - U.S. and Canada 
Financial Health Support Certification - Small Business Banking
Sustainability Leader Certification
Dealer of Excellence Disclaimer - U.S.
Dealer of Excellence Disclaimer - Canada


FOOTER MENU

 * About Us
 * Careers
 * Contact Us
 * Privacy Policy
 * Terms of Use


SOCIAL

 * Twitter
 * Facebook
 * LinkedIn
 * Instagram
 * YouTube

©2024 J.D.Power. All Rights Reserved

We use cookies to personalize content and ads, to provide social media features
and to analyze our traffic. To find out more, please visit our privacy policy or
click "Customize Settings".
Customize Settings Accept All Cookies