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 1. Home
 2. /
 3. Experience Management
 4. /
 5. Predictive Modeling


PREDICTIVE MODELING

Many organizations capture an overwhelming volume of experiential data in
customer and employee interactions across all channels and touchpoints. How do
you figure out where to prioritize resources effectively and ensure every action
you take has the maximum possible impact on the customer experience?




IMPROVE CUSTOMER EXPERIENCE

What’s the secret to consistently superior CX? In a word: actionability. To
achieve it, leaders stress coordination, consolidation, and a healthy dose of
AI. Learn how you can level up your CX strategy.

Learn More



LINK BUSINESS DECISIONS TO OUTCOMES

When it comes to delivering positive experiences, cause-and-effect insight can
be your most powerful tool. But without knowing which actions will yield real
benefits, business decision-making can quickly become a guessing game.

Relying on simple correlations, incomplete data, or—worse yet, faulty
assumptions based on previous experience—can waste valuable time and resources.

Verint Predictive Modeling can help. This innovative suite of solutions can
deliver a 360-degree view of customer and employee experiences by measuring them
across a variety of touchpoints and predicting the best, most effective ways to
enhance them.

Armed with this insight, you can make better, more informed decisions that can
impact revenue, loyalty, retention, and competitive advantage.




LEVERAGE AI TO UNDERSTAND THE CUSTOMER JOURNEY

Predictive Modeling leverages artificial intelligence technologies and a
patented, predictive experience management (XM) data science model developed
over nearly 20 years.

Its cause-and-effect framework can enable you to connect drivers of customer and
employee satisfaction at individual touchpoints in the customer journey with
measurable business outcomes, such as likelihood to purchase, recommend, return,
and more.

Because we’ve applied our proven predictive data-science model consistently for
so many years, we can enable you to benchmark your organization’s performance
against peers and best-in-class in more than 800 categories. So you can know
exactly how your organization compares, and formulate targeted strategies and
tactics for improvement.

Proven results: the Comerica Bank story



CAPTURE AND MEASURE EXPERIENCES

Unlike point solutions that offer a fragmented view of what’s happening,
Predictive Modeling can automatically capture and measure feedback from every
touchpoint, interaction, and format and consolidate it in a single place.

A set of easy-to-use tools can enable authorized users across your organization
to quickly check performance, drill down, or run reports to share.

The solution’s patented Priority Index calculates experience scores for all
touchpoints, then ranks them by lowest score and highest impact. This quick,
intuitive visualization can be especially helpful for detecting sudden changes
in CX performance and knowing where to focus first. Imagine being able to start
every day knowing your top XM priorities.

Even if your staff is on the road, there’s no need to skip a beat—a mobile app
can make this insight available wherever you need it.




THE RIGHT TOOL FOR EVERY EXPERIENCE

Get the right level of detail for each customer interaction.

With so much data to sift through, filter, and analyze, Predictive Measurement
Surveys reveal a complete picture of your customers’ experiences so product,
marketing, digital, location, or any other team can prioritize changes and act
with confidence.

Our new, game-changing Predictive Engagement Surveys capture CSAT, NPS®, or
other high-level company metrics with just three questions. Unobtrusive and
completed in less than 15 seconds, your customers see questions related to their
experience and can provide quick feedback.

No matter how vast or complex your data is, Verint Experience Cloud ensures you
have control. The power of Verint Predictive Modeling is behind every decision.




> "Verint Predictive Modeling presently provides a comprehensive solution for
> buyers, offering a wealth of integrations and benchmarking and session replay
> capabilities."
> 
> Forrester, the Forrester WaveDigital Voice-of-the-Customer Platforms Q2 2019,
> May 20, 2019

> "We anticipate that [Verint Predictive Modeling] will become tightly
> integrated into the Verint Customer Engagement Solutions portfolio - and help
> enhance Verint's expertise in other parts of the business to create a more
> holistic solution for its customers."
> 
> Forrester, the Forrester WaveDigital Voice-of-the-Customer Platforms Q2 2019,
> May 20, 2019

> "Although it has origins in the contact center industry, Verint's focus on VoC
> and overall CX analytics is aimed at a broader enterprise market that is
> increasingly looking to control the customer relationship rather than simply
> react to it."
> 
> 451 ResearchVerint Boosts VoC Capabilities after ForeSee Acquisition, July 15,
> 2019




FEATURED EXPERIENCE MANAGEMENT RESOURCES


COMERICA

Comerica Ties Digital Banking Improvements to Customer Satisfaction


CARNIVAL CRUISE LINE SETS SAIL WITH VERINT

Carnival Cruise Line’s contact center handles 10 million calls a year,
approximately seven million for service and three million for sales.


METRIGY METRISTAR AWARDS: VOICE OF THE CUSTOMER PLATFORMS




CONSULTA

Consulta Uses Voice of the Customer Survey Insights to Help Clients Optimise the
Customer Experience



SCHEDULE A DEMO OF VERINT PREDICTIVE MODELING TODAY

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