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CRANDALL OFFICE FURNITURE
THE LEADER IN REMANUFACTURED OFFICE CHAIRS & CHAIR PARTS SINCE 2002
Crandall Office Furniture is the largest used, remanufactured, and refurbished
office seating manufacturer in the country.
We specialize in remanufacturing high quality office chairs and providing
OEM-quality aftermarket office chair replacement parts, such as casters, gas
cylinders, arm pads, and more for tier-1 chairs made by companies such as
Steelcase, Herman Miller, Haworth, etc…
Not only do we offer an environmentally sustainable furniture solution, but we
do it by saving you money! Win-Win!
ABOUT CRANDALL OFFICE FURNITURE & WHAT MAKES US DIFFERENT:
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OEM QUALITY OFFICE CHAIR REPLACEMENT PARTS
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QUALITY
We’ve been remanufacturing office chairs for almost 20 years. Our experience,
attention to detail, and OEM quality parts make our chairs like-new quality.
REPEATABILITY
From one chair to thousands of chairs, our process and parts allow us to have
repeatability next week or next year.
SUSTAINABILITY
Our planet is important. Every chair that we sell is a chair that was saved from
a landfill. We provide the ultimate end-of-life solution for office seating – a
second life.
SAVE MONEY
Selling at close to 1/2 the price of new, our remanufactured seating, our chairs
represent a huge cost savings!
Oh! And did we mention our chair buyback program?
12 YEAR WARRANTY
We stand by our product. Period. We’ve removed the uncertainty of purchasing a
second hand product. Our chairs are like-new, and have the warranty to back it
up.
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We're the Chair Guys!
Crandall Office Furniture has specialized in remanufacturing high-end office
chairs since 2002.
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fabrics available. Our main focus has always been quality and affordability.
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4.9
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Address: 608 Callaghan St., Greenville, MI 48838 | 616-682-0110
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Crandall Office Furniture, Inc.
4.9
×
Andrew Hynes
a day ago
Quick shipping, good prices. I've now purchased two chairs here and both arrived
in flawless condition. The first has 5y on it and no signs whatsoever of slowing
down. The second arrived today and I don't think it's ever been used.
Matthew Brill
3 days ago
Ordered remanufactured Steelcase Leap 2 , very happy with the purchase so far.
Alex Bowker
4 days ago
Helped me whenever I needed it and got me my chair fast and easy. Easy
installation as well. Great products at a very solid price point. Would
definitely recommend.
Ryan Alderman
5 days ago
The chairs they refurbish are fantastic!! I ordered a leap v2 with the older
frame, standard adjustable arms, crandalls upgraded seat and back padding,
biomesh back, bio weave seat, and 75mm castors.I always dive deep into available
information on products I buy. Crandall Office Furniture has plenty and more.
All methods are explained through their website and youtube videos. Even though
i have no intention of returning, nor had any issues, the return policy and
trial period are second to none. The customer interaction is also extremely
good.If you have any interest in high quality ergonomic chairs (really everyone
should be using them), be sure to find one from crandall's website.I cant
emphasize how amazing the difference in posture and comfort afforded by these
chairs are. Do yourself a favor and buy one asap (leap v2 for postuee or the
amia for comfort.)Also, Crandall has a whole section of factory steelcase
returns (meaning chairs returned within the trial peroid). Crandall also checks
to make sure they are in exceptional condition and you dont have to worry about
quality control. Crandall has your back!
Fanny Ng
7 days ago
Item just as described. Fast shipping. Excellent quality. Will definitely
purchase again in the future!
Steven Brown
7 days ago
Ordered refurbished Midnight Leap V2, the base has some scuffs, but otherwise
the chair looks new. I put other casters on it and dialed in the settings in
about 10 mintues. The assembly video was helpful and I appreciate the presence
Crandall has on reddit. It made researching the chair much easier and I'm very
happy with the it.
Delanie Patrick
7 days ago
Ward Larson
8 days ago
This is a really trustworthy company for acquiring a high end office chair at a
much lower price than new.I picked up a factory return Steelcase chair for a
little over half of what it costs new. It was delivered a week after I purchased
(West Coast USA) in brand new condition.The chair shipped in a box with paper
packing material and only a very small block of styrofoam which I
appreciated.Their factory returns come with a 12 year warranty and a 2 year
parts warranty. This sealed the deal for me.Sadly I doubt I'll make another
purchase from them in the next decade but I have recommended them to my remote
working friends and colleagues.
Scott Holodak
11 days ago
I ordered new seat & backrests for my 10 year old Steelcase Leap v2. I wanted to
change up the look. The added seat/back cushions are amazing & the chair looks
brand new. It’s so much more comfortable than it ever was. Customer service,
installation videos, and follow-up are 10/10.
Tay Diep
12 days ago
Delivery was faster than expected, chair received was well packaged, easy to
assemble, and practically new.
William Shyne
13 days ago
Excellent business. My order of a Henry Miller chair went quickly and smoothly.
Top recommendation!
Lawry Crawford
14 days ago
I work for the Federal government and I have some severe joint issues making it
difficult for me to sit for any length of time without pain. Two years ago, they
replaced my office chair with a Steelcase Leap V2 Plus; it's the most
comfortable office chair I've ever had. So, when it came time to replace my
13-year-old home office chair (you know, the ones you get at a local office
supply store for more than a pretty penny? (horrible it had become)), I HAD to
find a Steelcase Leap.Unfortunately, the retail price for a new Leap is WAY out
of my price range, but I found some refurbished Leaps online, anywhere from
$250-$560. However, in reading reviews and comparing what various companies
offered, I didn't believe that a $250 refurbished chair would be near as good as
a new one or even a lightly-used one (no matter the claims made) and I wasn’t
impressed with the lack of customer service I received when calling another
company for information prior to placing an order.I finally found Crandall
Office Furniture… not the cheapest by far, but after some research, reading
reviews, and watching videos, I decided to bite the bullet and order from them.
PLUS, they are a U.S. company that manufactures their own replacement parts (I
always try to buy from U.S. sources), they offered some really cool fabrics, and
I LOVE purple!! LOLSo, I paid extra for a custom fabric and decided to pay even
more to get a chair originally manufactured between one or 2 years ago (less
wear and tear, more life left in it). My chair arrived very well packaged with
information on how to assemble and a URL to find an assembly video (VERY
helpful). I’m 70 years old and had to unpack it downstairs and haul it up by
pieces but managed quite well with the video provided and am now sitting comfy
at my table while working remote or while crafting. The only thing I didn’t get
from them were the roller blade casters – a bit too expensive from Crandall, but
I purchased from the company that originated them, so still got the good stuff.I
am so happy I found Crandall Office Furniture; not the cheapest place to
purchase, but in the long run you get what you pay for and I didn't want a
repeat of the last chair experience. My Steelcase Leap V2 chair is PERFECT and
Crandall's contact and follow up has been first rate. Highly recommend both the
chair and the company.
Todd Anderson
15 days ago
Excellent customer service.I ordered a replacement cylinder form this company
for an Aeron Miller and when it arrived, my chair seemed to still be sinking
with the new cylinder. Upon contacting customer service, Kim Koster was very
helpful and patient with my as we diagnosed the problem over email.At one point
her and a technician even pulled apart an existing chair at the store to try and
locate the issue with my new cylinder and offer suggestions.Eventually we got my
cylinder working properly and Kim was able to fix the problem with me. Couldn't
recommend them more based on their customer service and I will be returning for
any of my office chair needs. Thanks again Kim!
Tom Whitehill
15 days ago
Great customer service from Kim, the parts were correct, the installation
instructions were awesome, and the installation of the new seat piston took me
10 minutes. My 30 year old Steelcase Sensor is back to almost brand new. Thanks,
Crandall!
Mike Bryant
16 days ago
It is tremendous to be able to get a Steelcase chair at nearly half-price but to
get it better than original with improved padding is a deal not to be missed!
I'm now a repeat customer at Crandall having purchased my second chair from
them. The order was delivered soon that estimated and the chair was perfect as
advertised. I highly recommend them!!
Warren Silver
16 days ago
Outstanding customer service. Asked if the part I identified was the right one
for my specific chair, and they didn't simply confirm that it was, they also
suggested some adjustments to try to confirm whether the part actually needed to
be replaced. Incredibly honest and helpful!
Tim Kara Sweeney
18 days ago
Fast delivery, chair as advertised, and easy to assemble. My back is thanking me
already! Plus my kids played with the box for a solid 2 hours! Then the cats had
a go! Thanks Crandall!
Shawn Pollock
18 days ago
Chip Richardson
20 days ago
The Herman Miller conversion kit was exactly what I needed. It took about 10
minutes to convert my standard height to bar height. The videos where extremely
helpful. Thanks.
Carrie Bell
25 days ago
Customer Service was excellent advising me on what I needed to replace the
casters on my 453 Criterion from 1991. It's now good as new!
Z
26 days ago
I feel that it's an honest company. Having read all the good reviews, I bought a
Herman Miller Aeron from them. It was delivered within 10 days, with all parts
functioning smoothly. The installation was also easy to DIY.I'm still trying to
figure out if the chair works for me, but there's nothing to complain about the
purchase.
James Duarte
28 days ago
Radical chair :D
Jack Herr
29 days ago
My reconditioned Herman Miller chair arrived with excellent packaging and in
great condition. The minor assembly was simple and straightforward. The
illustrated instructions enclosed were a fallback crutch. Comfort and function
of the Aeron chair is far superior than my prior chair's. I would definitely
purchase one from Crandall again.
laumas49
29 days ago
Bought a Steelcase V2 grade B chair from Crandall. It arrived one week later. I
was a little hesitant buying a "grade B" from a place I never used, but this
chair looks brand new and dealing with Crandall is the easiest, trouble free
experience. I like that this whole process saves me money, and helps our
environment by reducing landfill needs.
Michele
a month ago
I received my new to me (factory authorized return) chair over the weekend. I
was a little worried about the assembly but was extremely easy and came with
good directions. This is the way to go if you want a nice office chair at a
fraction of the price. Excellent experience thank you.
Paul Simer
a month ago
I could not be happier with the part I ordered from these folks. $60 saved a
chair that costs $1600 to replace.
Jared Fox
a month ago
One of the best remanufactured/refurbished office chair suppliers! We got some
Steelcase Leap V2 chairs and were shocked at how they basically looked brand new
at an incredible price. We had some questions about one of the chairs when we
first received it and the Crandall customer service was top notch! We love how
Crandall Office Furniture uses high quality graphics on their website and
instructions, it really makes it easy to see everything that's been replaced or
checked. We would definitely recommend considering Crandall at the top of your
list when searching for your next office chair!
Michael
a month ago
J A Francois
a month ago
The cushion replacement for my Leap V2 looks and feels great. The chair is like
new again. The videos showing how to replace the cushions were detailed and very
helpful. Service and shipping was very fast.
Craig Allen
a month ago
Purchased a refurbished Steelcase Leap chair and couldn't be more pleased with
the decision. The chair appears to be brand new and is perfect for my home
office. Would highly recommend.
Isaiah M
a month ago
Was in the market for an actual ergonomic chair and, like many, could not afford
to buy the majority of them new (especially nowadays). I had seen plenty of
posts of people buying from Crandall Office Furniture on Reddit (David has a
nice presence here) and they definitely seemed like the most reputable option
besides one other, but Crandall had far better options color/design-wise for the
chairs they offer (amazing customer service, too!)I settled on the leap v2 with
custom fabric since the remanufactured Gesture had been out of stock since I had
been looking and I upgraded to get a 2020/21 frame along with the thicker back
pad to go with the thicker seat. Other than a few minor blemishes here and there
as expected, everything works smoothly and my back and butt have thanked me a
thousand times over since I received it.Eventually, I do want to try a Gesture
(I'd like a headrest) and I'll more than likely be ordering it from Crandall
down the line one day to personally compare it to the leap v2.
Tushar Naidu
a month ago
Highly recommend Crandall office chairs
Lawrence Loui
a month ago
The gas chamber on my original Aeron chair failed one day and caused my chair to
always drop to the lowest height. I came upon Crandall in a search and decided
to buy from them. Upon receiving the replacement gas chamber, I looked up their
videos on how to replace the old gas chamber with a new one. The videos were
incredibly useful!I would recommend Crandall Office Furniture for parts to
family and friends if their Herman Miller chair has a part fail on them in the
future.
Kari Hatfield
a month ago
My chair is perfect - it is a refurb and looks brand new. It was delivered in 2
days! I will definitely order from Crandall again.
Richard Nguyen
a month ago
Chair came very well packed and super easy to put together with the included
instructions. This chair I received basically looked brand new with the only
give away being the tiniest scuff on one of the legs. I felt much more secure
ordering with Crandall instead of a random FB marketplace or Craiglist ad.
Harley Rder08
a month ago
Easy to do business with. Order arrived on time. No instructions with armrest
replacement pads however, videos on YouTube helped. Would order from them again.
Kelly Sheffler
a month ago
Simple process to recover a Steelcase chair- excellent quality
D West
a month ago
5 months later, I am sitting in the refurbished high back leap V1 writing this
review while I email Crandall for advice on parts for another high back leap V1
I am rescuing. The first chair I was sent had a bent frame, they were quick to
diagnose the problem and sent me a replacement right away free of charge. I
boxed up my old chair and sent it back in the box that the new one came in, no
issues and David contacted me directly to make sure everything was working fine.
Great company, I will be purchasing all of my office furniture from them in the
future.
Daniel Grice
a month ago
James Harrigan
a month ago
Annabelle Cooper
2 months ago
I wasn't sure what replacement cylinder I needed for my office chair. They
answered my questions quickly and helped me decide what to order. Shipping was
very quick and I am very happy with the order!
Josh Pollard
2 months ago
Received my remanufactured leap v2 and opted for the 2021 model. Chair is like
new and the extra padding is great. The fabric looks excellent well and there
are a lot of different colors to chose from. Very happy with my purchase from
Crandall.
Michael Tran
2 months ago
their remanufactured Leap v2 is an amazing product; arrived quickly, reassembly
instructions paper and videos were helpful, and chair has been a joy to sit in.
12 year warranty provides peace of mind if anything goes wrong, and customer
support seems to be available for whenever you need them. thank you crandall
office!
Judy Jawer
2 months ago
The people and products at Crandall Office Furniture are terrific! I spoke with
Kim and Sheri on several occasions. Each time they patiently and professionally
answered all my questions, and provided sound, honest guidance. My son is
extremely happy with his chair. I'll be getting myself one from Crandall next
:-).
Ross Weitzman
2 months ago
Unrivaled customer service and support, fantastic products at great prices. 5/5
recommend
Dan Miller
2 months ago
After sitting on the worst chairs over the years, the Steelcase Amia has been a
dream. And a very good price too. By the time I had it together, couldn't even
tell it was re-manufactured. My best recommendation is to buy from Crandall.
Everything has been excellent.
Andre Hall
2 months ago
The Aeron Classic Replacement Mechanism Cover from Crandall was exactly what I
needed after the original cover became brittle and broken. The installation
video was also helpful in showing the simple steps to replace the cover. Thanks
Crandall Office Furniture for the excellent service and help!
Mark Cybulski
2 months ago
Easy to navigate web site, top quality offerings, nice discounts for like-new,
quick shipping, well-packed, easy to assemble.
Joshua Ames
2 months ago
Excellent customer service and chair quality!
Michael McIntire
2 months ago
Recently bought a Steelcase factory refurb from Crandal. The chair looks and
works great, will use them again!
Pete Curry
2 months ago
Crandall has the best customer service on the planet. After they answered a ton
of questions I had before ordering, I got my Leap V1 and there were just a
couple of things that needed to be exchanged, they sent everything out extremely
fast and with no hassle to me whatsoever. On top of that I now have this amazing
chair practically new and didn't have to break the bank. I'm extremely happy
with the chair and with my experience with Crandall
Truman Spittel
2 months ago
Crandall support answered any questions I had before purchasing. They shipped
the refurbished chair quickly, it was packaged very well, and it feels like a
brand new chair twice its price. Very happy and will be going to Crandall if we
need any chairs in the future!
James Riazzi
3 months ago
I ordered the Steelcase LeapV2 in my selected color and added a new thicker back
pad. It arrived early and looked new! Everything works great so far. I'm glad I
made the purchase!
nischal reddy
3 months ago
Tue Ngo
3 months ago
I have an Aeron now, with a headrest too. That's really all
Ron Kimberly
3 months ago
Dan Hewins
3 months ago
Purchased a Grade A Leap Authorized Return from Crandall. Looks and feels like
brand new! Couldn't be happier with the chair and savings.
Travis McKnight
3 months ago
The Steelcase Gesture I ordered is in great shape for the cost, and it arrived
in three days. The assembly instructions were easy to follow, and the videos
were nice to double-check against. I have no hesitation recommending this shop.
P.J. Ingenito
3 months ago
The Herman Miller Aeron chair I received from Crandall refurbished looks new to
me. It is 10 times more comfortable than any office chair I've ever had before
and it feels built to last a lifetime.
Chris Sellers
3 months ago
Second purchase through Crandall and really happy to see furniture being reused.
These units are 99% of what you get from OEM factory. Clean, working, and in
many cases better than OEM. Prep and shipping is also very snappy. My unit had a
small issue with the gas cylinder and the support team was SUPER snappy and
remediating the situation. Great solution for the work remote situation. Don't
take my 4 star to mean anything bad - for a 5 star they would have to have made
sitting something unexperienced.
Dan C
3 months ago
Little operation working like a well oiled clock. Ordered, paid, was promised
the date, delivery was done exactly as promised. Quality - no wonder they stand
by their 12 years warranty. If you're looking for a chair and don't have
thousands to spent, call them. They'll take care of you.
Dustin O
3 months ago
I was in the market for an ergonomic chair, as I spend a lot of my free time and
my desk and was experiencing discomfort with my current chair. After doing a
bunch of research, I decided to give Crandall a shot since they had glowing
reviews. I was a bit skeptical about buying a refurbished chair from a site I
had never heard of, but with their 30 day money back guarantee I figured I had
nothing to lose. While I'm still deciding whether or not I'm thrilled with the
Steelcase Leap v2, I can say for sure that Crandall provided me with EXCELLENT
customer service. Kim K. went way above and beyond to make sure I was happy, and
was extremely patient and was very understanding. It's not often that you get
customer service that leaves an impression but this was one of those times. The
chair was in great shape, smelled good and fresh and wasn't too hard to put
together either. The bottom line is, if you are in the market for a new chair,
and don't mind buying a refurbished (like new) chair and saving a few hundred
bucks, give Crandall a try. You'll be in good hands :)
Evan Murray
3 months ago
Purchased a remanufactured Steelcase Leap V2 from Crandall and I couldn’t be
more happy with it. Almost perfect condition, new foam pads are excellent, and
the instructions are straightforward and easy to follow. Very friendly emails,
and although I haven’t needed to contact them regarding anything, I’ve heard
from others that they are very helpful as well.
Carol Farley
3 months ago
Carpet casters for replacement of hardwood casters on my Steelcase Series 1
chair work fine. Only problem was removing the original casters as they were
difficult and had to be pried off. Otherwise, all is well
G N
3 months ago
No complaints - chair arrived properly packaged in a Crandall box and was easily
assembled. Price was good too.
Rich M
3 months ago
We ordered 2 Aeron chairs and got delivery a week ago.. My wife and I were
surprised to see the condition of the chairs.. They look NEW.. We saw the video
of the cleaning/rebuilding process but didn't think it would look this good. One
of the chairs came with a missing piece for the Posture Fit attachment, but a
quick phone call resolved it. Kim was super helpful and I got the missing item
within 2 days. Now, that's Service!!!. We are beyond thrilled with our chairs
and would highly recomment Crandall to everyone.
Allison Weilandics
3 months ago
Great quality item and fast shipping
Eric Armbruster
3 months ago
Great site, quick shipping, very high quality chair. Only issue was I got an
already-dead cylinder. Generally not a big deal, but I didn't have a pipe wrench
lying around the house, so getting the bad cylinder off was kind of a pain even
though it'd only been on a very short while and I dinged up my new
chair.Crandall sent me a new cylinder immediately though (awesome customer
service on the website.)Can't predict dead cylinders though so I can't hold it
against them and they addressed it immediately. Loving the chair now.
Alexander Lahuerta
3 months ago
That was incredibly easy. The replacement cushions for my chair fit perfectly.
The fabric and foam are great. The tutorial video was short and easy to follow,
and the return was painless.
Jim “Jim B” Berry
3 months ago
Just received new cushions yesterday for my V1 leap chair and it is SWEET! I
took the opportunity to lubricate the chair with a video on their Youtube
channel. It looks and feels like a brand new chair! And the cushions are (no
exaggeration) 10x more comfortable than my highly used chair was. It took a bit
of work to get the back pad tucked into the lower sleeve, but again there was a
nice clear video on their Youtube channel to do it. These guys have their act
together.
Sam Marozik
3 months ago
Amazing and honest company! Re-manufacturing quality is basically brand new!
Also, I had an issue with a recent order, and the staff solved the problem
quickly and with no questions asked! :)
Allen Miller
3 months ago
Fantastic prices and amazing customer service. Kim Koster worked with me when a
material was delayed and I was travelling to make sure I got the chair I wanted
and it arrived when I was home.Crandall has a reputation as the best place to
buy a Steelcase chair - in my experience they have absolutely earned that
reputation.
Benjamin Sims
3 months ago
My order arrived ahead of the estimated ship date and the chair was in great
shape despite being 'Grade B'. It supposedly had a scuff, but it must be too
minor for me to notice. Even if the scuff was more noticeable, the chair I
purchased would have been worth the price.
Jim P
3 months ago
The chair came in perfect working conditionthe manual was off though since i got
the stool chair and not the regular chair setOther then that it was a fast
shipment and fair pricing
Patrick Dougherty
3 months ago
Great experience ordering online then working with Crandall & their staff
through fabric selection and delivery coordination. Love the mission and
execution of the company that enables responsible consumerism while providing
top-notch product.
Greg La Vardera
3 months ago
I ordered and received a refurbished Herman Miller Aeron Chair. The
refurbishment work is very good, resulting in a good value for a nearly new
chair with a long warrantee. This is a highly recommended path as an alternative
to new chairs. I would be very cautious of vendors flipping used chairs without
re-manufacturing.
DARRELL SMITH
3 months ago
The casters I ordered where perfect for my older SC criterion stool. Ordering
was easy and fast shipping . Thank You
max ancar
4 months ago
Worked perfect easy to follow youtube instructions 100% awesome
Hosanna Loreaux
4 months ago
I purchased a Grade B Steelcase Gesture and I love it! The minor scuffs on the
chair are exactly as they were advertised on the website, so no surprises.
Otherwise, the chair feels brand new and looks amazing. Shipping was extremely
fast and I feel like I got a great deal compared to buying a brand new chair.
Jeffrey O'Donnell
4 months ago
I received my refurbished Steel Case Amia chair this week, and I’m so happy with
it. It was a fantastic experience and a great product. Thank you.
Taylor Sahli
4 months ago
Wendy Ljungren
4 months ago
Easy to select high quality Steelcase furniture, and get it in days.
David Valentine
4 months ago
I am very happy with Crandall Office Furniture and would highly recommend them
for Steelcase Leap chair refurbishment. My chair looks and feels better than
new. Also, the bioknit fabric and new seat cushions are excellent.
Zachary Bass
4 months ago
Fantastic experience! We got two Aerons. The quality and value was excellent!
Steven Sturm
4 months ago
I have had my Steel-case Leap V2 for about month.It has exceeded my expectation.
Great price, excellent qualityI purchased the Factory Return.Special thanks to
Kim for handling the order.I highly recommend Crandall.
stephen barker
4 months ago
Over all a great experience with my remanufactured Steelcase Amia, cannot tell
the difference from a new one. Couple of places to improve maybe, chair took a
long time to ship ?!?!. Would be nice to have a sheet to explain the chair
functions, apart from that I really recommend going this route, delighted with
the chair and the experience with Crandall Office Furniture Inc
Thomas Schneider
4 months ago
Garrison Grogan
4 months ago
John Bickel
4 months ago
Ordered one of their "A" Steelcase Amia chairs. It arrived sooner than expected.
It was in great condition. No missing parts. Quick and easy to assemble.
Alex Markov
4 months ago
Great business to buy an office chair from. Website is easy to use and navigate.
High quality office chairs. Customer service is great I had an issue with my
chair which they resolved right away. Definitely will buy from them again.
G. Richardson
4 months ago
Chair arrived quickly and was in great condition (good as new) as described.
Saved hundreds of dollars. Highly recommended!
FJ C
4 months ago
Good experience with my order!
Ted Tramonte
4 months ago
I can't recommend Crandall enough. My chair was shipped so fast and was in
perfect condition, but a critical component was missing. I got on their live
chat support and they immediately responded and shipped out the missing part,
which was astonishingly on my porch 12 hours later.
James Truxon
4 months ago
I am extremely happy with the refurbished Aeron chair I purchased from Crandall
- I cannot distinguish it from a new chair - it works flawlessly, looks great,
was easy to set up with the videos Crandall has published online (took me 20
minutes max). As a tech worker, quality seating is critical, and the back pain
caused by my previous chair is already gone. I did a ton of research for this
purchase; Crandall's refurb process seems to be at the high end of industry
standard, pricing was in line with other refurbishers, shipping terms & product
availability were excellent, and they delivered exactly when they said they
would. I was extremely nervous, because one of Crandall's most visible
competitors (Seating Mind, may they rot forever) burned me hard on an identical
purchase in 2020 after the lockdown, so I'm very happy to find that the
experience with Crandall was positive and straightforward - I would (and may
still) buy again from them in a heartbeat.
Chuck B
4 months ago
Very good company to deal with (so far). Purchase and shipment went smoothly.
There was a few day delay in shipping, which they mention in their order
confirmation email. It arrived 10 calendar days after I had ordered it. The
Hermin Miller chair that I ordered was very well packed and in the condition I
expected (refurbished). Both armrests and the lowering piston were both brand
new. I didn't expect brand new, but this was a close as you can get and I didn't
spend > $1000 to get the older model, which I prefer.
Roger Taylor
4 months ago
If you are tired of replacing cheap office chairs and want to upgrade to
Steelcase this is the place to do it. Real discount and great friendly service.
Kevin L.
4 months ago
If you are going to purchase a Leap V2, just go with them. Nowhere is going to
give you a better experience.
Luke Schlessinger
5 months ago
Great experience! Chair shipped fast and was fairly priced. I saved $600+
compared to retail and I didn’t see a single sign of wear and tear on the
authorized return.I’ll definitely use this site again for chairs in the future.
Jerald Marlett
5 months ago
My chair arrived much faster than expected and in perfect condition. Great
price, great service. I would definitely order again.
KEITH DALTON
5 months ago
The Herman Miller Aeron chair arrived looking brand new. The packaging and
instructions were very good. It was nice they included the hex bit to screw in
the four bolts. I appreciate they will stand by the warranty for 12 years and
you don't have to ship the entire chair back in case warranty is needed. Last
but not least recycling chairs makes a lot of sense and the cost savings is an
added bonus.
See all reviewsWrite a review
Crandall Office Furniture
4.9
×
Warren Silver
16 days ago
Outstanding customer service. Asked if the part I identified was the right one
for my specific chair, and they didn't simply confirm that it was, they also
suggested some adjustments to try to confirm whether the part actually needed to
be replaced. Incredibly honest and helpful!
Matthew Rineer
2 months ago
Here is a copy of the email I just sent to David Crandall who emailed me asking
how we liked the new chair:
Good afternoon,
I wanted to let you know my wife loves the chair, it is exactly what she wanted
and looks great in her studio! We are VERY pleased with it. The chair was a
surprise "new studio" gift for my wife who is a newborn and family photographer
and will be spending MANY hours in that chair editing. The added personal note
on the Crandall notepad showed you actually read the note I had added for my
wife, you took a minute to hand write your own based on what I wrote - THAT'S
going above and beyond!! Thank you!
A few years back I purchased a refurbished Steelcase Leap chair but from another
company and I had only a few options of chair to choose from which was not a big
deal since I wanted black. When I received it, it looked very nice, but the
chair had a few signs of previous use - which was not a surprise since it was
refurbished. However, this chair looks brand new and I/we (we because I sneakily
asked color, fabric, and frame color options) got to choose from SO MANY options
AND upgraded options (like the back and seat pad), that's awesome! It was like
picking out a brand new chair and for 1/2 the price! The remanufacturing and
shipping was very fast as well, I ordered Aug. 24 and it was delivered Sep. 2! I
will certainly tell everyone I know who is looking for a new office chair to
shop at crandalloffice.com. I wish we lived closer so I could stop by your
office and shake your hand and personally thank you! I feel like we purchased a
whole office full of furniture - but we only got one chair. You have a great
product and I am so grateful I found your website! Thank you!
Jenn Bark
5 months ago
Fantastic customer service, I am shocked! I sent an email asking if they were
able to sell me a replacement part for a Herman Miller I’d bought on Craigslist.
Kim was thorough in helping me diagnose what I needed and offered to send me
something to try first prior to making a large purchase for a part.
I really appreciate when companies don’t take advantage of customers asking
questions/not knowing how to repair things. I hope to purchase a chair from
Crandall in the next few months to say thanks!
Margaret Meg
10 months ago
My chair arrived today. I assembled it with the help of the video. I am happy
with it and hope it helps with my slouching. Thank you Crandall for allowing my
teacher budget afford a Herman Miller chair.
Donna Harrison
a year ago
Ordered a new grade B Steelcase V2 Leap under their authorized return program.
The chair is brand new. Super fast shipping and delivery, great instructions for
assembly. Very happy with my new chair. Thanks for the great service and
savings!
Michael Phillip Eastman
a year ago
I recently purchased a refurbished Steelcase 442 Gesture Chair. I ordered on a
Thursday evening and the chair was delivered exactly one week later on a
Thursday afternoon. It was meticulously packed, packed with a lot of care. The
chair looks brand new. No evidence of wear and tear. Love the fabric color I
picked and most importantly the chair is very, very comfortable. I upgraded to
the roller incline wheels and they are great on my hardwood floor. I highly
recommend purchasing from Crandall. Their customer service is outstanding and I
love the idea of “saving a chair” from a landfill. 5 stars for Crandall!
Lisa Brohl Epley
a year ago
Fabulous service fast delivery and chose the perfect chair just by me describing
how the old chair wasn't meeting my needs!!! my back is thanking each and
everyone of you!
Heidi DePew Kiraly
a year ago
I would normally never purchase something remanufactured, but after seeing
positive reviews, I took a chance and ordered a Steelcase Leap V1, at a great
price. The chair was like new! I love that they replace all of the fabric AND
padding! I am so grateful that Crandall provides affordable quality chairs and
reduces waste. Customer service is excellent as well. The fact that they offer a
warranty also, shows me that they stand by their work. I am very happy with my
“new” chair. 😊
Jerry Wilson
a year ago
Highly overrated chairs. Came with rust and several big, noticeable
scratches/markings.
Gerard Kampf
2 years ago
Purchased a remanufactured steel case Amia.
Ordered it and was super quick about shipping. The chair is super comfy and just
what I needed with working at home now.
Lee Carlson
2 years ago
Just a quick note regarding my order. I used the chat feature on your website
and chatted with a real person! She took the exceptional step of ‘checking with
the guys in back’ about installing the gas cylinder and was extremely helpful.
Likewise, the youtube video showing how to replace the cylinder was exceptional.
This was a simple order of a single item. Your quick, friendly and over the top
service was memorable! While my needs for office furniture are small, you have a
lifetime customer!
Joan Kohler
2 years ago
I'm very satisfied with my purchase and the customer service. A pre-purchase
conversation helped me select the right chair. When the chair arrived, I was
impressed with the careful packing. I've been using it several hours a day for
some weeks now -- it's a great support and is very comfortable. Great chair --
great experience. I highly recommend Crandall. Thanks!!
Ginny Bronesky Stuesser
2 years ago
Honest people that take pride in their product and service.
Joe Ajzenman
2 years ago
Absolutely fabulous. Spoke with Steve Crandall who took the time to explain the
differences between different quality ergonomic office chairs. Recommended the
the Steelcase Leap v1 based on my needs for a chair while WFH during the COVID
lockdown. Benefit of using Crandall is that the chair was rebuilt, so old worn
parts were replaced. Also I was able to pick a custom fabric which looked better
in my 2nd bedroom and a softer seat cushion. Delivery was quick and setup was
easy because of included documentation and web support showing how the pieces
fit together. Also they have a video on how to uninstall the seat, once it is
installed (since that is tricky), in case you need to.
Rob Futrell
2 years ago
They had exactly what I needed, shipped it out immediately and followed up right
after delivery to make sure everything was perfect. A touch of old school
customer service with new school efficiency - perfect transaction!
Donna Olson Scott
3 years ago
Fast delivery, as promised, and chair is clean and in nearly brand new
condition.
Darby Jones Howell
3 years ago
Super high quality, priced better than used, really fast shipping, exceptional
customer service. 😀
Alejandro Alvarado
3 years ago
Crandall has some of the greatest customer support I've ever experienced. My
leap v1 remanufactured chair arrived with a large tear in the box and some
components were missing so I messaged them and within 2 days I already had all
the missing components mailed to my doorstep. During my use of the chair I
noticed there was a lot of squeakiness. I talked back and forth with Crandall
about fixes but they offered to replace the chair entirely or give a partial
refund. Great company, highly recommend.
Will Green
3 years ago
Ordered a remanufactured Leap V2 a week ago, and it arrived today. Though I’ve
been working from home for years, I was reluctant to spend nearly $1000 on a
chair. I was so happy to come across Crandall and find quality remanufactured
chairs with comparable warranties for half the price. I’m so glad I finally made
the Leap!
Paul Parobek
3 years ago
David and the staff go that extra mile for any customer; big or small.
Brandon Aldridge
3 years ago
I needed a better office chair for the long hours in front of my home office
desk. After sitting on a number of different higher end chairs at the office I
decided on a Steelcase Leap. The problem was that I couldn’t bring myself to
drop 1k on a new chair. I found Crandall after some web searching and I couldn’t
be happier. 60% off of new price for a truly remanufactured chair: new wheels,
new fabric, new armrests and a new gas cylinder.
Jack Johnson
3 years ago
Absolutely the best customer service experience I've had in decades...Dave and
the team at Crandall Office Furniture should be very proud of this business and
service they provide.
Ease of assembly and thoughtful preparation of the packaging made receiving and
putting my new "refurbished chair" a breeze. I could not be happier and look
forward to our business relationship. Customer for life.
Leigh Cox
3 years ago
I am so happy with Crandall! They helped me find the parts I needed to fix my
expensive desk chair. For less than $20, I was able to fix it all by myself. The
quote I got from the original manufacturer was over $100 not including shipping.
Thank you so much!!
Lenny Greenberg
3 years ago
I’ve been eyeing used Herman Miller Aeron Chairs for quite a while. I was
looking for local sources in San Jose, but, found Crandall during my online
search; the chair was refurbished as well as very competitive prices. The chair
arrived and it looks like new! That’s a bonus. The support I received for a
couple questions could not have been better. My family was in the furniture
business, so I am picky about whom I buy from and the service. This is a great
source.
Tom Cruckshank
3 years ago
Good deal on the part I needed and good customer service.
Bryan Meech
3 years ago
My full time employer purchases from Crandall since before I started with the
company (which was 12 years ago). The results of their product has been nothing
short of excellent. They've been super easy to deal with as well! Definitely a 5
outta 5 stars.
Zan Lamkin
3 years ago
Great guys to work with and high quality workmanship!
Stewart Smith
4 years ago
Good quality and great service.
Jerry Lomashewich
5 years ago
Crandall Office Furniture is the best place to purchase office furniture. Huge
selection and great prices. Friendly and professional. Looking for one chair or
many, Crandall is the place to go.
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