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     * Time-of-Use Rates
     * Solar NEM Rates
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     * CARE & FERA Bill Discounts
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     and Rates
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WE ARE COMMITTED TO PROTECTING YOUR PRIVACY

MCE is committed to maintaining strong and meaningful privacy protections for
our customers. Our privacy policy is designed to inform you about the
information we collect, how we use it, and how we protect it.




CUSTOMER CONFIDENTIALITY POLICY

MCE will maintain the confidentiality of individual customers’ names, service
addresses, billing addresses, telephone numbers, account numbers, and
electricity consumption, except where reasonably necessary to conduct MCE’s
business or to provide services to customers, including but not limited to where
such disclosure is necessary to (a) comply with the law or regulations; (b)
enable MCE to provide service to its customers; (c) collect unpaid bills; (d)
obtain and provide credit reporting information; or (e) resolve customer
disputes or inquiries. MCE will not disclose customer information for
telemarketing, email, or direct mail solicitation. Aggregate data may be
released at MCE’s discretion. MCE will handle customer energy usage information
in a manner that is fully compliant with the California Public Utility
Commission’s required privacy protections for customers of Community Choice
Aggregators defined in Decision 12-08-045.




NOTICE OF ACCESSING, COLLECTING, STORING, USING AND DISCLOSING ENERGY USAGE
INFORMATION

MCE’s Privacy Policy and Notice of Accessing, Collecting, Storing, Using and
Disclosing Energy Usage Information applies to MCE, its employees, agents,
contractors and affiliates, and is effective November 12, 2012. We treat all
customer information as confidential, consistent with legal and regulatory
requirements, and employ a combination of technology and standard practices to
ensure your information is safeguarded from unauthorized access or exposure.

To standardize some of the rules regarding customer privacy, the California
Public Utilities Commission (CPUC) issued “Rules Regarding Privacy and Security
Protections for Energy Usage Data”. These rules prohibit MCE and other
load-serving entities from releasing information that can reasonably be used to
identify an individual customer, or a customer’s family, household or residence,
to a third party without the customer’s written consent, except as is necessary
for MCE to:

 * Provide or bill for electrical power services;
 * Provide services required by state or federal law or as specifically
   authorized by an order of the CPUC;
 * Plan, implement or evaluate energy management, demand response or energy
   efficiency programs under contract with MCE or under contract with the CPUC;
 * Provide personal information pursuant to a lawful warrant or court or law
   enforcement order, after prior notice to you unless such notice is prohibited
   by law; or
 * Provide personal information to emergency responders in situations involving
   an imminent threat to life or property.




EMPTY HEADING

For additional privacy information, please contact MCE’s Legal and Policy Team
at policy@mceCleanEnergy.org or (415) 464-6010.






WEBSITE SECURITY

Your visits to MCE’s website. We collect information about our website, such as
the number of visitors to the website and the number of users that click on
certain links or use certain services. For some applications, such as rate
analysis, we link usage information with the customer visiting the website. We
use industry standard software to create summary statistics of the usage data we
collect, which may then be used to highlight what our visitors find interesting,
to improve the website design and usability, to identify system performance
issues, or for other internal purposes.

Our Use of Your IP Address. An Internet Protocol (“IP”) address is a number
automatically assigned to your computer every time you browse the Internet. When
you visit the website, our servers log your current IP address. We may use your
IP address to help diagnose problems with our servers and to administer the
website. Your IP address is not tied to your personal information and we do not
use it to identify you when logging IP address data except to provide content to
you.

Our Use of Cookies. When you visit the website, our server may create cookies,
which are small files placed on your computer, making it easier for you to use
the website by verifying when you travel from page to page. The data we collect
on website usage from cookies is not tied to your personal information and we
only use it in a collective form. We do not sell or transfer the data we obtain
from cookies for any purpose other than to evaluate website usage or provide
utility services to you, or to contact you to offer programs and/or services
that you may be interested in.

Installed Plug-ins. MCE has installed WP DoNotTrack .This stops plugins and
themes from adding 3rd party tracking code and cookies protecting visitor’s
privacy, security and offering performance gains (limiting requests executed in
the browser to render your pages). Additionally, Third Party Eraser Tool removes
all the occurrences of third-party embed inside posts, pages, and widgets.

MCE’s website uses an analytical tracking service called Lucky Orange to improve
its website functionality and user experience. If at any time you do not want
your mouse movements, clicks, or scrolling activity tracked while visiting MCE’s
website, please visit luckyorange.com/privacy.

How does it work?

 * It stops images or javascript from being loaded.
 * It sets a2a_config.no_3p to true for add-to-any NOT to execute the 3rd party
   tracking.

Links
While browsing the website, you may encounter and choose to access other
third-party operated websites or online services through hypertext links. These
third-party websites may send their own cookies to you, log your IP address, and
otherwise collect data or personal information about you and your online
activities. MCE does not control and is not responsible for what third parties
do in connection with their websites or online services, or how they handle your
personal information. Please use caution and consult the privacy policies posted
on each third-party website for further information.

Security
Once you login to MCE’s online services, any account information you enter (or
that is displayed on our website in your browser window) is secured using an
industry standard security technology known as Secure Sockets Layer (“SSL”). By
using SSL, we attempt to protect the confidentiality of your personal and
financial information. Your browser must be capable of supporting SSL. Please
check with your browser manufacturer for details.




PRIVACY POLICY & WEBSITE SECURITY FAQ

WHAT KIND OF INFORMATION DOES MCE COLLECT?

We collect customer information, such as your electric usage, name, address, and
account information, based on your use of electric services and your decision to
participate in programs we offer such as those related to energy efficiency.

HOW IS THE INFORMATION COLLECTED?

PG&E provides customer information to MCE. When you use electricity service,
usage data is collected via PG&E’s metering systems (including the SmartMeter
system).

In order to provide greater security for you on MCE’s website, you may be asked
to submit personal information such as your MCE account number, your PG&E
account number, name, address, phone number and email address. You may also be
asked to submit additional personal information or financial information in
order to use certain specific services. Our goal is to protect all information
you provide us on the website, as set forth in this Privacy Policy. To that end,
we have provided 128 bit encryption on this website with an SSL certificate.

Other than for the exceptions noted in the above section, it is MCE’s policy to
not release personal information about you to any other person or business
entity without your prior written consent. Written consent may be obtained
electronically. We encourage you to protect the confidentiality of your user
name and password and other personally identifiable information that you access
on MCE’s website.

You are responsible for your use of MCE’s website; therefore please use your own
good judgment when choosing to share your user name or password with anyone who
could use it to access your personal information without your permission.

HOW IS THE INFORMATION USED?

We use customer information to administer your account and inform you about your
energy usage, as well as to manage, provide, and improve our services and
business operations including data management and customer service.

We use this information to generate the MCE charges on your customer billing
statement and to communicate with you about specific programs or opportunities
offered by MCE that may help you to lower your energy usage or realize other
benefits. We may also aggregate data about your electric usage with other users
in various formats so that the data becomes anonymous and cannot be identified
directly with you.

For instance, aggregated data could be a summary of total energy usage for all
homes and businesses in a certain geographic area or climate. Aggregated data is
not subject to privacy restrictions and is used by us to manage, provide, and
improve our services and business operations.

We ask you to provide personal information when you access customer services
offered on the website, and that information enables us to provide you with
better service. We may use this information to contact you to respond to an
inquiry that you send to MCE or to keep you informed about MCE and its services.
If you choose email as an approved method for communicating with us, then we
will generally use your email to communicate with you.

In order to provide you with services offered on our website, or to complete
transactions requested by you on the website, we may transfer you to outside
services provided by third-party operators. In certain instances, the
third-party content may be shown in such a way that it appears that you are
still on MCE’s website. In such cases, we will have agreements with those third
parties where they agree to maintain the confidentiality of your personal
information and to use it only to help us serve you.

Other than for the exceptions noted in the above section, it is MCE’s policy to
not release personal information about you to any other person or business
entity without your prior written consent. Written consent may be obtained
electronically.

DOES MCE DISCLOSE MY INFORMATION TO THIRD PARTIES?

MCE may share customer data with contractors and vendors for purposes of
providing you services and operating our programs. In these cases, we require
that the contractors or vendors agree to only use customer data for program
operational purposes and to protect it under the same confidentiality and
privacy standards that we apply to our own employees and operations. MCE does
not release personal customer information for any other reason without your
prior written consent, except as described below. MCE does not sell or provide
personal customer information to third parties for their commercial benefit. MCE
may release personal information without your prior written consent as follows:

 * To law enforcement officers, pursuant to legal process (such as a warrant or
   subpoena approved by a judge);
 * To contractors providing utility-related services on behalf of MCE—but only
   to the extent necessary to render the service and subject to confidentiality
   and security obligations;
 * To the CPUC (or other governmental agencies with jurisdiction over PG&E) when
   they require such information;
 * To others as required by court order or by applicable laws, rules, or
   regulations governing PG&E;
 * To credit reporting agencies and collection agencies if your account is
   assigned for collection; and
 * To emergency responders in situations of imminent threat to life or property.

HOW LONG DOES MCE KEEP CUSTOMER INFORMATION?

MCE maintains customer-specific energy usage and billing information for only as
long as is reasonably necessary, typically not more than five years unless
otherwise necessitated by law or regulation. As a general policy, we collect and
retain personal information in minimal quantities and for limited periods of
time such that are reasonably necessary to provide electric services to you.

HOW WILL I KNOW ABOUT CHANGES TO THIS PRIVACY POLICY AND HOW CAN I OBTAIN PRIOR
VERSIONS?

We will notify you annually with an on-bill message to guide you to the most
updated version of this Privacy Policy, made available on our website. Between
these notification periods, we will also notify you of any changes to this
Privacy Policy through communications on our website, www.mceCleanEnergy.org,
including how to obtain prior versions of this Privacy Policy upon request.

WHO SHOULD I CONTACT IF I HAVE PRIVACY QUESTIONS OR CONCERNS REGARDING THE
COLLECTION, STORAGE, USE, OR DISTRIBUTION OF MY INFORMATION?

If you have questions, concerns, or would like to view your disclosed
information, please contact our Legal and Policy team at: 

policy@mceCleanEnergy.com
(415) 464-6010


MCE Legal and Policy Team
1125 Tamalpais Avenue
San Rafael, CA 94901

CHILDREN'S PRIVACY ONLINE

We share our customers’ concern that children’s privacy is important. We have
areas of our website intended for the use of children containing information
about energy and safety. We also provide free classroom materials for teachers
on energy awareness and safety. We do not monitor the age of users of the
website. However, if you are under the age of 18, you should not submit personal
information on the website or any websites without the consent of your parent or
guardian.






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