www.samsung.com Open in urlscan Pro
104.89.118.46  Public Scan

Submitted URL: https://help.content.samsung.com/csweb/faq/searchFaq.do
Effective URL: https://www.samsung.com/sg/support/
Submission: On September 19 via manual from US — Scanned from SG

Form analysis 11 forms found in the DOM

Name: signInFormGET https://account.samsung.com/accounts/v1/DCGLSG/signInGate

<form id="signInForm" name="signInForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLSG/signInGate">
  <input type="hidden" name="response_type" id="response_type" value="">
  <input type="hidden" name="client_id" value="9z5ss85h4x">
  <input type="hidden" name="locale" id="locale" value="">
  <input type="hidden" name="countryCode" value="SG">
  <input type="hidden" name="redirect_uri" id="redirect_uri" value="/aemapi/v6/data-login/afterLogin.sg.json">
  <input type="hidden" name="state" id="signInState" value="">
  <input type="hidden" name="goBackURL" id="signInGoBackURL" value="">
  <input type="hidden" name="scope" id="scope" value="">
</form>

Name: signOutFormGET https://account.samsung.com/accounts/v1/DCGLSG/signOutGate

<form id="signOutForm" name="signOutForm" method="get" action="https://account.samsung.com/accounts/v1/DCGLSG/signOutGate">
  <input type="hidden" name="client_id" value="9z5ss85h4x">
  <input type="hidden" name="state" id="signOutState" value="">
  <input type="hidden" name="signOutURL" id="signOutURL" value="/aemapi/v6/data-login/afterLogout.sg.json">
</form>

Name: joinFormPOST https://account.samsung.com/membership/

<form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/">
  <input type="hidden" name="actionID" value="SignupAP">
  <input type="hidden" name="serviceID" value="9z5ss85h4x">
  <input type="hidden" name="serviceName" value="SAMSUNG">
  <input type="hidden" name="domain" value="www.samsung.com">
  <input type="hidden" name="countryCode" value="SG">
  <input type="hidden" name="languageCode" value="en">
  <input type="hidden" name="registURL" id="joinRegistURL" value="/aemapi/v6/data-login/afterLogin.sg.json">
  <input type="hidden" name="returnURL" id="joinReturnURL">
  <input type="hidden" name="goBackURL" id="joinGoBackURL" value="">
  <input type="hidden" name="ssoType" value="ENC_TK">
  <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL" value="/aemapi/v6/data-login/emailActivationURL.sg.json">
</form>

Name: findAccountFormPOST https://account.samsung.com/membership/

<form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/">
  <input type="hidden" name="actionID" value="FindEmail">
  <input type="hidden" name="serviceID" value="9z5ss85h4x">
  <input type="hidden" name="serviceName" value="SAMSUNG">
  <input type="hidden" name="domain" value="www.samsung.com">
  <input type="hidden" name="countryCode" value="SG">
  <input type="hidden" name="languageCode" value="en">
  <input type="hidden" name="goBackURL" id="findGoBackURL" value="">
  <input type="hidden" name="ssoType" value="ENC_TK">
</form>

Name: accountModifyFormPOST https://account.samsung.com/membership/

<form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/">
  <input type="hidden" name="actionID" value="ModifyUserInfo">
  <input type="hidden" name="serviceID" value="9z5ss85h4x">
  <input type="hidden" name="serviceName" value="SAMSUNG">
  <input type="hidden" name="domain" value="">
  <input type="hidden" name="countryCode" value="SG">
  <input type="hidden" name="languageCode" value="en">
  <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value="">
  <input type="hidden" name="ssoType" value="ENC_TK">
</form>

Name: textForm

<form id="textForm" name="textForm">
  <input type="hidden" name="productCountText" id="productCountText" value="Number of Products">
</form>

javascript:;

<form action="javascript:;" class="gnb-search__form" role="search" autocomplete="off">
  <fieldset>
    <legend>Search form</legend>
    <div class="gnb-search__input-wrap">
      <button type="button" class="gnb-search__input-btn--close">
        <span class="hidden">Close</span>
        <svg class="icon" focusable="false">
          <use href="#backward-bold"></use>
        </svg>
      </button>
      <label class="hidden" for="gnb-search-keyword">Search Keyword</label>
      <input type="text" name="search" class="gnb-search__input" id="gnb-search-keyword" maxlength="64" an-tr="search layer--search bar-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit:">
      <span class="gnb-search__placeholder">Galaxy Z Flip5</span>
      <!-- input 에 text 가 입력되어 있으면 .gnb-search__input-btn--cancel--show 추가 -->
      <button type="button" class="gnb-search__input-btn--cancel" an-tr="nv00_gnb-keyword delete-search" an-ca="search" an-ac="gnb search" an-la="search bar:keyword delete">
        <span class="hidden">Delete</span>
        <svg class="icon" focusable="false">
          <use href="#cancel-bold"></use>
        </svg>
      </button>
      <button type="submit" class="gnb-search__input-btn--search" an-tr="search layer--Image-submit" an-ca="search" an-ac="search layer" an-la="search bar:keyword submit">
        <span class="hidden">Search</span>
        <svg class="icon" focusable="false">
          <use href="#search-bold"></use>
        </svg>
      </button>
      <button type="button" class="gnb-search__input-btn--scan-barcode">
        <span class="hidden">Scan Barcode</span>
        <svg class="icon" focusable="false" aria-hidden="true">
          <use href="#barcode-regular"></use>
        </svg>
      </button>
    </div>
  </fieldset>
</form>

#

<form action="#" class="su07-search-kv__form" role="search">
  <fieldset>
    <legend>Search form</legend>
    <div class="su07-search-kv__form-container">
      <div class="text-field-wrap">
        <div class="text-field text-field--hide-label">
          <label for="su07-search-kv">Search Samsung Support</label>
          <input id="su07-search-kv" type="text" autocomplete="off">
          <button type="button" class="su07-search-kv__search-delete" an-tr="su07_search kv-support main-image-link" an-ca="search" an-ac="support search bar" an-la="close">
            <span class="hidden">Delete</span>
            <svg class="icon" focusable="false">
              <use href="#cancel-bold"></use>
            </svg>
          </button>
        </div>
        <button type="button" class="su07-search-kv__form-submit"><span class="hidden">search</span>
          <svg class="icon" focusable="false">
            <use href="#search-bold"></use>
          </svg>
        </button>
        <button type="button" class="su07-search-kv__search-wrap-close">
          <svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false">
            <path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path>
          </svg>
          <span class="hidden">Close Search popup</span>
        </button>
      </div>
      <div class="su07-search-kv__popular-searches-wrap">
        <h3 class="su07-search-kv__searches-title">Popular Searches</h3>
        <ul class="su07-search-kv__searches-list" role="list">
          <li role="listitem">
            <a href="/sg/support/mobile-devices/how-to-transfer-content-from-old-device-to-new-samsung-galaxy-smartphone-via-smart-switch/" class="su07-search-kv__searches-link" title="How to transfer content from old device to new Samsung Galaxy Smartphone via Smart Switch?" target="_self" an-tr="su07_search kv-support main-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:How to transfer content from old device to new Samsung Galaxy Smartphone via Smart Switch"><span class="su07-search-kv__searches-text">How to transfer content from old device to new Samsung Galaxy Smartphone via Smart Switch?</span></a>
          </li>
          <li role="listitem">
            <a href="/sg/support/mobile-devices/how-to-find-the-imei-model-number-and-serial-number-for-samsung-galaxy-device/" class="su07-search-kv__searches-link" title="How to find the IMEI, model number, and serial number for Samsung Galaxy device?" target="_self" an-tr="su07_search kv-support main-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:How to find the IMEI"><span class="su07-search-kv__searches-text">How to find the IMEI, model number, and serial number for Samsung Galaxy device?</span></a>
          </li>
          <li role="listitem">
            <a href="/sg/support/mobile-devices/how-to-couple-with-a-newly-purchased-earbud-and-a-used-earbud/" class="su07-search-kv__searches-link" title="How to Couple or Link a New Replacement Earbud with an Old One" target="_self" an-tr="su07_search kv-support main-text-search" an-ca="search" an-ac="support search bar" an-la="popular searches:How to Couple or Link a New Replacement Earbud with an Old One"><span class="su07-search-kv__searches-text">How to Couple or Link a New Replacement Earbud with an Old One</span></a>
          </li>
        </ul>
      </div>
      <div class="su07-search-kv__suggested-searches-wrap">
        <h3 class="su07-search-kv__searches-title">Suggested Searches</h3>
        <ul class="su07-search-kv__searches-list" role="list">
        </ul>
      </div>
      <div class="su07-search-kv__no-searches-result">
        <h3 class="su07-search-kv__searches-title">No Result</h3>
      </div>
    </div>
  </fieldset>
</form>

javascript:void(0);

<form action="javascript:void(0);" class="search-product-card__form" role="search">
  <fieldset>
    <legend>Search form</legend>
    <div class="search-product-card__form-container">
      <div class="text-field-wrap">
        <div class="text-field">
          <label for="search-product-card-support">Enter your model Number</label>
          <input id="search-product-card-support" type="text" autocomplete="off">
          <button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span>
            <svg class="icon" focusable="false">
              <use href="#cancel-bold"></use>
            </svg>
          </button>
        </div>
        <button type="button" class="search-product-card__form-submit"><span class="hidden">Search</span>
          <svg class="icon" focusable="false">
            <use href="#search-bold"></use>
          </svg>
        </button>
        <button class="search-product-card__search-wrap-close">
          <svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false">
            <path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path>
          </svg>
          <span class="hidden">Back to Menu</span>
        </button>
      </div>
      <div class="search-product-card__suggested-searches-wrap scrollbar">
        <div class="scrollbar__wrap">
          <div class="scrollbar__contents">
            <p class="search-product-card__searches-title">Suggested Searches</p>
            <ul class="u07-search-kv__searches-list" role="listbox"></ul>
          </div>
        </div>
        <div class="scrollbar-horizontal__track" style="display: none;">
          <div class="scrollbar-horizontal__track-content">
            <div class="scrollbar-horizontal__bar"></div>
          </div>
        </div>
        <div class="scrollbar-vertical__track" style="display: none;">
          <div class="scrollbar-vertical__track-content">
            <div class="scrollbar-vertical__bar"></div>
          </div>
        </div>
      </div>
      <div class="search-product-card__no-result-wrap" style="display: none;">
        <p class="search-product-card__searches-title">No Result</p>
      </div>
    </div>
  </fieldset>
</form>

javascript:void(0);

<form action="javascript:void(0);" class="search-product-card__form" role="search">
  <fieldset>
    <legend>Search form</legend>
    <div class="search-product-card__form-container">
      <div class="text-field-wrap">
        <div class="text-field">
          <label for="search-product-card-model">Search Model Code or Name</label>
          <input id="search-product-card-model" type="text" autocomplete="off">
          <button type="button" class="search-product-card__form-delete"><span class="hidden">Delete</span>
            <svg class="icon" focusable="false">
              <use href="#cancel-bold"></use>
            </svg>
          </button>
        </div>
        <button type="button" class="search-product-card__form-submit"><span class="hidden">Search</span>
          <svg class="icon" focusable="false">
            <use href="#search-bold"></use>
          </svg>
        </button>
        <button class="search-product-card__search-wrap-close">
          <svg class="icon icon--back" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false">
            <path d="M40.544 11.613l5.538 5.774L18.335 44l75.054.001v8H18.337l27.745 26.612-5.538 5.774L2.611 48l37.933-36.387z"></path>
          </svg>
          <span class="hidden">Back to Menu</span>
        </button>
      </div>
      <div class="search-product-card__suggested-searches-wrap scrollbar">
        <div class="scrollbar__wrap">
          <div class="scrollbar__contents">
            <p class="search-product-card__searches-title">Suggested Searches</p>
            <ul class="u07-search-kv__searches-list" role="listbox"></ul>
          </div>
        </div>
        <div class="scrollbar-horizontal__track" style="display: none;">
          <div class="scrollbar-horizontal__track-content">
            <div class="scrollbar-horizontal__bar"></div>
          </div>
        </div>
        <div class="scrollbar-vertical__track" style="display: none;">
          <div class="scrollbar-vertical__track-content">
            <div class="scrollbar-vertical__bar"></div>
          </div>
        </div>
      </div>
      <div class="search-product-card__no-result-wrap" style="display: none;">
        <p class="search-product-card__searches-title">No Result</p>
      </div>
    </div>
  </fieldset>
</form>

POST https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProductType1.jsp

<form class="ermsDataForm" method="post" action="https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProductType1.jsp" target="_blank">
  <input type="hidden" name="siteCode" value="sg">
  <input type="hidden" name="siteId" value="40">
  <input type="hidden" name="groupCode" value="">
  <input type="hidden" name="groupEngName" value="">
  <input type="hidden" name="typeCode" value="">
  <input type="hidden" name="typeName" value="">
  <input type="hidden" name="typeEngName" value="">
  <input type="hidden" name="subtypeCode" value="">
  <input type="hidden" name="subtypeName" value="">
  <input type="hidden" name="subtypeEngName" value="">
  <input type="hidden" name="modelCode" value="">
  <input type="hidden" name="modelName" value="">
  <input type="hidden" name="modelDisplayName" value="">
  <input type="hidden" name="topic" value="">
</form>

Text Content

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GST RATE INCREASED FROM 7% TO 8% FROM 1 JAN 2023


In line with the announcement by the Minister for Finance in Budget 2022, our
GST rate will be increased from 7% to 8%, with effect from 1 Jan 2023.

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NEW TVS ELIGIBLE FOR 2 YEARS EXTENDED WARRANTY

Register your new TV for 2 years extended warranty within 30 days from your date
of delivery or purchase (whichever is later).

Register now


FIND ADDITIONAL INFORMATION


WARRANTY


Register your product and find out what's covered.
Warranty Information Product Registration


PHONE SCREEN REPLACEMENT


Find out what is the recommended pricing for replacing or repairing your Galaxy
phone's screen if it is damaged.
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TV SCREEN REPLACEMENT


Check the estimated pricing for replacing or repairing your TV panel if it is
damaged.
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SAMSUNG MEMBERS COMMUNITY


Your new hub for all things Samsung and beyond. Connect with Samsung experts,
super-fans, and other Community members on the latest tips, features and Samsung
products.

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SAMSUNG CARE+


Plan for the unplanned with our worry-free care service for new Galaxy phones.
Read more


ECO-CONSCIOUS SERVICE


Go sustainable with Samsung Customer Service.
Learn more


SMART SWITCH


Receive a seamless transfer of contacts, photos, messages and more from your old
device to your new galaxy with Samsung Smart Switch
Data transfer guide Download smart switch


REMOTE SERVICE


Take advantage of Remote Support for TVs, mobile phones and tablets
Read more


SOFTWARE UPGRADE


Keep your mobile up-to-date, safely and quickly
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GALAXY BATTERY


Check out how you can take better care of your battery through proper use and
charge.
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ALWAYS-ON CARE, FOR YOUR DEVICE


Seamless and trouble-free service for Galaxy customers through Samsung Members
App and our 24/7 helpline
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SERVICE TERMS AND CONDITIONS – DATA RELATED


Check out the latest Samsung Service T&Cs and Data Backup & Deletion Policy
Read more


NEWS & ALERTS


For important products and service announcements
Read more


EXPLORE


Stories that inspire you to do more with your Samsung devices.

Go Explore


MAINTENANCE MODE


How to use Galaxy Maintenance mode to secure your device when a repair is in
progress
Learn more
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HOW TO

Useful Tips for Galaxy Useful Tips for Galaxy


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Tips to use Smart TV Tips to use Smart TV


Learn more
Useful guide for Home Appliances Useful guide for Home Appliances


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MANUALS & DOCUMENTS

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INTERACTIVE TV SIMULATOR

Learn more about your TV and take advantage of all the latest functions using
our Smart Interactive Simulator.
Open Simulator



CONTACT US


CHAT OR EMAIL

General enquiries
Monday to Sunday (including Public Holidays)
Open 24 hours
Chat Now Learn more


CALL

Product and App support
24 hours / 7 days a week
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For Mobile Device and Samsung Apps Enquiries:
1800-4252997 (1800 GALAXY S)
Overseas: +65 62283738

For other Product Enquiries:
1800-7267864 (1800 SAMSUNG)
Overseas: +65 62283737




FACE TO FACE SUPPORT

Service Centres locations:

1) Causeway Point
2) Plaza Singapura
3) Vivocity
4) Westgate
5) Bedok Mall
Service Centre Locations and Opening Hours Service Centre Waiting Time
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SIGN LANGUAGE SUPPORT

Book an appointment to connect with a Samsung Sign Language Specialist for
support and advice on our products.
Learn more


SAMSUNG MEMBERS


Connect with Samsung experts, super-fans, and other Community members for tips
on features and how to get the most out of your Samsung product.
Community Download App


REPAIR SERVICES


Arrange an appointment to experience a shorter waiting time.
Book an appointment Track my repair
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