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FULLSTORY PRIVACY POLICY
Effective Date: August 4, 2022
Thanks for visiting FullStory. This Privacy Policy describes how FullStory
(“we”) collect, use, share and protect information when you interact with our
main website www.fullstory.com (the “Site”) and when you use the FullStory SaaS
analytics software and services (“Services”) and includes Personal Information
collected via email, telephone, social media accounts, or other means. This
document also explains (1) the information we collect; (2) the specific ways we
use and disclose that information; and (3) how you can exercise your privacy
rights. By using or accessing the Site or Services, you are accepting the
practices described in this Privacy Policy and our processing of your
information as described below. Please note that if you are a FullStory
Customer, when you signed up for the Services, you entered into an agreement
with FullStory’s terms of use for the Services, which includes obligations in
this Privacy Policy and our Acceptable Use Policy (the “Agreement”).
Our Privacy Policy does not apply to services offered by other companies or
individuals, including products or sites that may be displayed to you, or other
sites linked from our Services. Our Privacy Policy does not cover the
information practices of other companies and organizations who advertise our
Services, and who may use cookies, pixel tags and other technologies to serve
and offer relevant ads.
THE FULL STORY ON FULLSTORY
The FullStory Services utilize a powerful script that creates a new level of
ease for companies to understand the usability of their websites and mobile
apps. Companies who use FullStory Services can watch a DVR-like visual video
playback of user sessions on their website or mobile app, enabling meaningful
insight into their users’ experience, as an effective way to identify usability
problems and other areas for improvement. FullStory additionally gives companies
the ability to analyze the raw data behind each user session to proactively
surface user frustration and engagement. FullStory exists to make the digital
experience better for end-users, and it is only available to companies that
share that goal. Please also note that we use FullStory on FullStory. In this
regard, we use a separate instance of the FullStory Services to monitor the
instance of FullStory Services that our customers use.
IN THIS PRIVACY POLICY, WE EXPLAIN THE FOLLOWING:
* Section 1: Definitions
* Section 2: How We Collect Information
* Section 3: What Information We Collect
* Section 4: How We Use Your Information
* Section 5: How We Share Your Information
* Section 6: How We Protect and Store Your Information
* Section 7: Your Privacy Options
* Section 8: Children’s Information
* Section 9: Jurisdiction-specific Notices
* California Residents
* Residents of the EEA, Switzerland, or UK
* Section 10: International Transfers
* Section 11: Updates to this Privacy Policy
For questions about our privacy practices, contact us at: privacy@fullstory.com.
SECTION 1: DEFINITIONS
“FullStory” means FullStory, Inc., a Delaware corporation. We may also refer to
FullStory as “we,” “us,” or “our.”
“FullStory Customer” means any customer that has entered into an agreement with
FullStory to use the FullStory Services on its site, including those in a trial
environment.
“Personal Information” means any information which may identify an individual,
household or device, directly or indirectly. Examples of Personal Information
include, but are not limited to, first and last names, home address, billing
address or other physical address, email address, telephone number, etc.
“End-User” refers to a visitor to a website or mobile application that uses the
FullStory Services or a client of a FullStory Customer.
“Visitor” refers to anyone accessing the FullStory website, www.fullstory.com.
SECTION 2: HOW WE COLLECT INFORMATION
We may collect information about you by the following means:
* Directly from you, when you provide information to us or interact with us or
our affiliates;
* Automatically when you, or our Customer(s), utilize or interact with our
website or our Services;
* From online advertising companies who may share information about the
marketing and advertisements you have seen or clicked on, and from social
networks and other sources of publicly available data;
* From other third party sources that provide consumer data, such as
information about your interests, demographic information, and marketing
inferences.
SECTION 3: WHAT INFORMATION WE COLLECT
The types of information we collect varies depending on whether you are a:
1. FullStory Visitor
2. FullStory Customer
3. An End-User, i.e., someone visiting a website or mobile application that
uses FullStory Services
Please note that some of this information is collected through cookies, web
beacons, and other tracking technologies, which may be operated by our partners
who assist us in serving ads or providing other services to you.
You may be able to opt out tracking by cookies or control how information
collected by cookies is used via a number of means, as described in Section 7.
Your Privacy Options.
Your browser or device may include “Do Not Track” functionality. We treat the
data of everyone who comes to our site in accordance with this Privacy Policy,
regardless of your Do Not Track setting. That means that we will continue to use
cookies and other technologies to provide you the features of our website but
will block third parties from being able to collect data regarding your
interactions with our website via cookies.
3.1 FULLSTORY VISITOR
This section applies to Personal Information we may process in the usual course
of business via the Site.
* Usage Details about your interaction with our Site (such as the pages
visited, links clicked, non-sensitive text entered, mouse movements,
referring URL);
* Device Information including the IP address and other details of a device
that you use to connect with our Services (such as operating system, browser
type);
* Location information from publicly available sources to approximate your
geographic region and Internet Service Provider based on your IP address;
* Contact information and any other information you choose to include when you
communicate with us via email, mail, or other channels;
* Profile and subscription information, such as a username and password, your
name, mailing address, e-mail address, user name, or subscription
preferences, when you sign up for a free trial of the Services, create an
account to license the Services;
* Survey information in response to questions we may send you through the
Services, including for feedback and research purposes;
* Biographical information, when you inquire about or apply for a position with
us;
* Site usage and session information, as we collect information about your
interaction with the Services, including the resources that you access, pages
viewed, how much time you spent on a page, and how you reached our website.
We also log the details of your visits to our website and information
generated in the course of using our website, such as mouse movements,
clicks, page visits, text entered, how long you spent on a page, and other
details of your actions on our website;
* User Content you may provide to publicly post to the FullStory blog or social
media sites via the Services (e.g., comments).
3.2 FULLSTORY CUSTOMER
This section applies to Personal Information of FullStory Customers that we may
process via provision of the FullStory Services. Please note that FullStory
requests that all Customers provide notice to their website or mobile
application visitors that they use the FullStory Services.
* Transactional information including payment information and payment history
if you engage in transactions through the Services;
* Usage Details about your interaction with our Site (such as the pages
visited, links clicked, non-sensitive text entered, mouse movements,
referring URL);
* Device Information including the IP address and other details of a device
that you use to connect with our Services (such as operating system, browser
type, mobile network information, and the device's telephone number);
* Location information we use publicly available sources to approximate your
geographic region and Internet Service Provider based on your IP address;
* Contact information and any other information you choose to include when you
communicate with us via email, mail, or other channels;
* Survey information in response to questions we may send you through the
Services, including for feedback and research purposes;
* User Content you may provide to publicly post to the FullStory blog or social
media sites via the Services (e.g., comments);
* Profile and subscription information, such as a username and password, your
name, mailing address, e-mail address, user name, or subscription
preferences, when you create an account to license the Services;
* Site usage and session information, as we collect information about your
interaction with the Services, including the resources that you access, pages
viewed, how much time you spent on a page, and how you reached our website.
We also log the details of your visits to our website and information
generated in the course of using our website, such as mouse movements,
clicks, page visits, text entered, how long you spent on a page, and other
details of your actions on our website.
3.3 END-USER
For End-Users of a FullStory Customer, FullStory is acting as a service provider
(or processor) to the Customer for FullStory’s Services. FullStory collects
information at the direction of its Customer, and has no direct relationship
with the End-User whose information it processes. It is important to understand
that when an End-User visits other websites that use the FullStory Services, the
FullStory Customer’s privacy policy applies to that information collected
instead of this Privacy Policy.
This section applies to Personal Information FullStory may process relating to
End-Users of a FullStory Customer’s website and mobile apps:
* Site and mobile usage and session information. We use first-party cookies on
web; a randomly generated ID on Android and iOS for mobile; and local storage
on Web and mobile to maintain a coherent scope for a user session across
multiple pages or screens on a single website or app. Specifically, we
collect information about an End-User's interaction when a FullStory Customer
uses our Services, including the resources that they access, pages and
screens viewed, how much time they spent on a page or screen, and how they
reached their website or app. We also log the details of their visits to our
Customer’s website or app and information generated in the course of using
our Customer’s website or app, such as mouse movements, clicks, page visits,
text entered, how long they spent on a page or screen, and other details of
their actions on our Customer’s website or app. Please note that FullStory
does not track sessions between multiple customer websites or apps.
SECTION 4: HOW WE USE YOUR INFORMATION
4.1 WE USE THE INFORMATION WE COLLECT FROM CUSTOMERS AS AGREED TO IN THE
AGREEMENT AND FOR THE FOLLOWING PURPOSES:
* Complete transactions between you and FullStory;
* Respond to your requests, questions and comments and provide customer
support;
* Support our legitimate interests of maintaining and improving our user
experience, and the Site;
* Create aggregated analytical data, which we can use to provide and improve
our respective FullStory Services;
* Monitor the performance of our Services including metrics such as total
number of visitors, and traffic;
* Interact with you, including to notify you regarding products, services, and
promotions that may be of interest to you and inform you about important
changes to this Privacy Policy, our Terms or other policies;
* Tailor the content we display to you in our Services and communications,
including advertising, and offer products and services that we believe may be
of interest to you;
* Manage, operate, and improve the Services and grow our business, including
understanding our customer base and the effectiveness of our marketing,
events, promotional campaigns, and publications, and diagnose or fix
technology problems;
* In a support context, to view details of your account to ensure that it
complies with your contractual obligations to us;
* Evaluate, recruit, and hire personnel;
* Perform any other function that we believe in good faith is necessary to
protect the security or proper functioning of the FullStory website or the
FullStory Services;
* Comply with legal requirements and industry standards, detect, investigate,
and prevent activities that may violate our policies or be fraudulent or
illegal, and protect the rights of FullStory, you, or others;
* Any other purpose, to which you provide Consent.
We may use and share information in an aggregated or de-identified manner at our
discretion, including for research, analysis, modeling, marketing, and
improvement of our Services. Please note that per FullStory’s terms and
conditions, Customers are prohibited from providing FullStory with sensitive
data through usage of the Services. Please see our Privacy Resource Hub for
more information about how Customers can successfully protect their users'
privacy when using FullStory.
4.2 WE USE THE INFORMATION WE COLLECT FROM END-USERS OF A FULLSTORY CUSTOMER’S
WEBSITE AS AGREED TO IN THE AGREEMENT AND FOR THE FOLLOWING PURPOSES:
* Perform any other function that we believe in good faith is necessary to
protect the security or proper functioning of the FullStory website or the
FullStory Services;
* Comply with legal requirements and industry standards, detect, investigate,
and prevent activities that may violate our policies or be fraudulent or
illegal, and protect the rights of FullStory, you, or others.
* Manage, operate, and improve the Services;
* Monitor the performance of our Services including metrics such as total
number of visitors, and traffic.
We may use and share information in an aggregated or de-identified manner at our
discretion, including for research, analysis, modeling, marketing, and
improvement of our Services.
4.3 GENERAL INFORMATION ON OUR USE OF PERSONAL INFORMATION
* FullStory Services do not and will not ever attempt to identify the same
person across disparate, unrelated domains. FullStory takes pains in its
engineering choices to differentiate itself from ad-tracking software. It is
a violation of our Acceptable Use Policy for our customers to attempt to
build multi-site user profiles for the intent of selling or exchanging lists
of users for demographic information.
* We do not sell Visitor, Customer, or End-User data to third parties or
otherwise share it with non-agent third parties. If this practice should
change in the future we will update this policy to identify the parties and
illustrate how individuals can exercise their right to opt out of such usage.
SECTION 5: HOW WE SHARE YOUR INFORMATION
* Service Providers. We may share your information with service providers that
we believe need the information to perform a technology, business, or other
professional function for us such as billing and collection, IT services,
maintenance and hosting of our Services, payment processors, marketing
partners, accounting, auditing, and tax services, and other professional
services.
* Analytics. We partner with analytics providers, who collect information via
tracking technologies on our websites to assist us with measuring visits and
traffic on our websites so we can measure and improve the performance of the
sites.
* Advertising. We partner with third parties who assist us in serving
advertising regarding the Services to others who may be interested in the
Services, or who use cookies to display interest-based advertising to you on
the Services. These third parties may use tracking technologies on our
FullStory website to collect or receive information from the Services and
elsewhere on the internet and use that information to provide measurement
services and target ads. Third parties may allow other companies to access
information about you so that they may market other products you may be
interested in.
* Social Media. If you interact with us on social media platforms, the platform
may be able to collect information about you and your interaction with us. If
you interact with social media objects on our Services (for example, by
clicking on a Facebook “like” button), both the platform and your connections
on the platform may be able to view that activity. To control this sharing of
information, please review the privacy policy of the relevant social media
platform.
* Affiliates. We share information with other entities in our corporate family,
for purposes consistent with this Privacy Policy.
* Corporate Event. We reserve the right to transfer to another entity or its
affiliates or service providers some or all information about you in
connection with, or during negotiations of, any merger, acquisition, sale of
assets or any line of business, change in ownership control, or financing
transaction. We cannot promise that an acquiring party or the merged entity
will have the same privacy practices or treat your information the same as
described in this Policy.
* Legal. We share information where necessary to comply with applicable law,
regulations, subpoenas, or to respond to requests from law enforcement
agencies or other government authorities or third-parties, as required by law
and without your consent when it is necessary to protect our customers,
employees, or property; detect, prevent, or otherwise address fraud,
security, or technical issues; in emergency situations; or to enforce our
rights under our terms of service and policies.
* Please note that FullStory only discloses information to our employees and
third-party organizations that (1) need to know such information in order to
process it on FullStory’s behalf or to provide services as described above,
and (2) have agreed not to disclose it to any other parties without
FullStory’s consent.
SECTION 6: HOW WE PROTECT AND STORE YOUR INFORMATION
FullStory takes all reasonably necessary precautions, such as implementing a
combination of physical, technical, organizational, and administrative
safeguards, to protect the information we collect through the Services.
Specifically, at FullStory we maintain a robust information security program,
institute security controls with the FullStory Services, such as TLS
certificates and strong authentication options, and give our Customers
facilities to exercise good security practices. Although we take reasonable
steps designed to protect your Personal Information, please be advised that no
security system or means of transmitting data over the Internet can be
guaranteed to be entirely secure (including without limitation with respect to
computer viruses, malicious software and hacker attacks). We cannot promise
that we, or operators who work on our behalf, can withstand security threats in
all circumstances.
If you use our Services outside of the United States, you understand that we may
collect, process, and store your Personal Information in the United States and
other countries.
SECTION 7: YOUR PRIVACY OPTIONS
You may have certain choices when it comes to how we collect and use your
information:
* Account Information. If you have a FullStory account, please visit the
Account Settings page to update your information, sign up for product and
service notifications, and update your FullStory plan.
* Email Marketing. If at any time you no longer wish to receive marketing
communications from us, you can click the unsubscribe link at the bottom of
any email or email us at privacy@fullstory.com.
* Opting out of FullStory. If you wish to prevent all websites using the
FullStory Services from being able to capture activity, you can opt-out of
FullStory Services. Opting out will create a cookie that tells FullStory to
turn off capturing on any site that uses the FullStory Services. The
presence of this cookie is required to continue opting out. Please note that
if you are considering opting-out, you should understand that the purpose of
FullStory Services is to help well-intentioned companies make their website
better for you. Most people who make websites are just like you: nice people
who want to do a good job and make something awesome. Without the FullStory
Services, companies may not have enough information to understand how to
improve their website, or where people are running into pain points. They do
not need to capture anything sensitive in order to do this, and we have a
strict Acceptable Use Policy, where you can see that FullStory has high
standards regarding how our customers respect your privacy.
* Online Activity Tracking and Interest-Based Advertising. You have several
options to either prevent our collection of information regarding your online
activity, or prevent third parties from using such information from being
used for interest-based advertisements:
* You can opt out or set preferences regarding cookies when a device you
utilize visits the Sites, by clicking the Cookie Setting on the bottom of
this page.
* You can usually modify your browser setting to disable or reject cookies
across the internet. Please note that if you delete your cookies or if you
set your browser to decline cookies, some features of our website or
Services may not function properly or be available. In particular,
FullStory will not be able to coalesce your anonymous user identity
automatically into sessions across pages on the same website.
* If you are visiting the Services from a mobile device, the operating system
of the device may offer you options regarding how the device collects and
uses your information for interest-based advertising. Click here for more
information.
* Visit http://www.networkadvertising.org or http://www.aboutads.info to
learn more about your options for opting out of interest-based advertising
(or if located in the EEA, UK, or Switzerland, click here). Please note
this does not opt you out of being served ads.
SECTION 8: CHILDREN’S INFORMATION
We do not knowingly or intentionally gather Personal information about children
who are under the age of 13. If you become aware that a child has provided us
with Personal Information, a parent or guardian of that child may contact us at
privacy@fullstory.com to have the information deleted from our records. If we
learn that we have inadvertently collected the Personal Information of a child
under 16, or equivalent minimum age depending on jurisdiction, we will take
steps to delete the information as soon as possible and cease the use of that
information in accordance with applicable law.
SECTION 9: JURISDICTION-SPECIFIC NOTICES
Certain jurisdictions may provide additional rights to individuals with respect
to the collection and use of Personal Information that we have collected. For
example, you may have the right to request that we: (i) disclose to you any
Personal Information that we have about you; (ii) correct or delete Personal
Information that we have about you (subject to certain exceptions); or (iii) not
disclose or sell your information to a third party (excluding qualified service
providers). If you are a resident of any of the following jurisdictions, click
on your location to learn more.
A. CALIFORNIA
California Consumer Privacy Act
The California Consumer Privacy Act (“CCPA”) provides California residents with
rights to receive certain disclosures regarding the collection, use, and sharing
of information about them, as well as rights to know/access, delete, and limit
sharing of Personal Information. You have the right to be free from
discrimination based on your exercise of your CCPA rights.
FullStory may disclose your Personal Information to commercial providers for a
business purpose, which includes verifying your identity when you make a payment
or registering access to your accounts. When we disclose Personal Information
for these reasons, we enter into a contract that describes the purpose and
requires the recipient to both keep that Personal Information confidential and
not to use it for any purpose except for the purposes set forth in the contract.
To the extent that we collect Personal Information that is subject to the CCPA,
that information and our practices are described in our Privacy Notice for
Californians page.
Notice at Collection Regarding the Categories of Personal Information Collected
You have the right to receive notice of the categories of Personal Information
we collect, and the purposes for which those categories of Personal Information
will be used. The categories we use below to describe the information are those
enumerated in the CCPA.
Entities to whom we disclose information for business purposes are service
providers, which are companies that we engage to conduct activities on our
behalf. Service providers are restricted from using Personal Information for any
purpose that is not related to our engagement.
The following chart describes information we collect when you act as a customer
or prospective customer of our products and services or visit our website. The
sources of this Personal Information are described in the “What Information We
Collect” section above. We collect this Personal Information for the purposes
described in the “How We Use Your Information” section above.
Category
Examples
Sold to
Disclosed to
Personal Identifiers
first and last name, email address, and contact address, username, basic account
information, unique identifiers (such as those assigned in cookies)
Not sold
Service Providers and Affiliates
Personal information categories listed in the California Customer Records
statute (Cal. Civ. Code § 1798.80(e))
name, address, telephone number, employment, employment history
Not sold
Service Providers and Affiliates
Commercial information
transaction information, billing records, payment records, order history,
auditing, accounting
Not sold
Service Providers and Affiliates
Electronic, or similar information
customer support services
Not sold
Service Providers and Affiliates
Professional or employment related information
employment history
Not sold
Service Provider
Internet or other similar network activity
unique numerical identifier, cookie or tracking pixel information, device ID,
browsing history, search history, IP address, interaction with a website,
interaction with an application, or interaction with advertisement, analytics,
security, data storage, email and mailing services
Not sold
Service Providers and Affiliates
Geolocation data
coarse information (e.g., ZIP code, IP address), device location
Not sold
Service Providers Affiliates
When you apply for a job with FullStory, information may be collected about you
in multiple ways: you may provide it to us in connection with your application;
we may make observations in the application process or collect information from
public information sources; or you may authorize us to collect information from
other sources, such as a former employer or reference. For more information
about our privacy practices with respect to information submitted in the job
application process, please visit our General Application Privacy Notice.
In certain circumstances, you may submit your application for employment through
a third-party service that displays our job posting. We do not control the
privacy practices of these third-party services. Please review their privacy
policies carefully prior to submitting your application materials.
Right to Know and Request Access to and Deletion of Personal Information
You have the right to request access to Personal Information collected about you
and information regarding the source of that Personal Information, the purposes
for which we collect it, and the third parties and service providers with whom
we share it. You also have the right to request in certain circumstances that we
delete Personal Information that we have collected directly from you. Please
note that any disclosures will only cover the 12-month period preceding the
receipt of your request. We may have a reason under the law why we do not have
to comply with your request, or why we may comply with it in a more limited way
than you anticipated. If we do, we will explain that to you in our response.
We will not discriminate against you for exercising any of these rights.
How to Submit a Request
You may submit a request to exercise your rights to know/access or delete your
Personal Information through one of two means:
* Submit a request via email to privacy@fullstory.com, or
* Call 1-833-385-5786 to submit your request.
Upon submission of your request, we will contact you via the email address
provided in your request. To help protect your privacy and maintain security,
we will take steps to verify your identity before granting you access to the
information. In some instances, such as a request for data deletion, we may
first separately confirm that you would like for us to in fact delete your
personal information before acting on your request. With all requests, we will
aim to complete requests as soon as reasonably practicable and consistent with
any timeframes mandated by applicable laws. If we require more time, we will
inform you of the reason and extension period in writing. You may authorize
another individual or a business registered with the California Secretary of
State, or designate an authorized agent, to make requests on your behalf through
these means.
In some cases our ability to uphold these rights for you may depend upon our
obligations to process Personal Information for security, safety, fraud
prevention reasons, compliance with regulatory or legal requirements, or because
processing is necessary to deliver the services you have requested. Where this
is the case, we will inform you of specific details in response to your request.
We may deny your deletion request if retaining the information is necessary for
us or our service providers to:
1. Complete the transaction for which we collected the Personal Information,
provide a good or service that you requested, take actions reasonably
anticipated within the context of our ongoing business relationship with
you, or otherwise perform our contract with you;
2. Detect security incidents, protect against malicious, deceptive, fraudulent,
or illegal activity, or prosecute those responsible for such activities;
3. Debug products to identify and repair errors that impair existing intended
functionality;
4. Exercise free speech, ensure the right of another consumer to exercise their
free speech rights, or exercise another right provided for by law;
5. Comply with the California Electronic Communications Privacy Act (Cal. Penal
Code § 1546 seq.);
6. Engage in public or peer-reviewed scientific, historical, or statistical
research in the public interest that adheres to all other applicable ethics
and privacy laws, when the information's deletion may likely render
impossible or seriously impair the research's achievement, if you previously
provided informed consent;
7. Enable solely internal uses that are reasonably aligned with consumer
expectations based on your relationship with us;
8. Comply with a legal obligation; or
9. Make other internal and lawful uses of that information that are compatible
with the context in which you provided it.
B. EEA, SWITZERLAND, OR THE UK
If you are located in the European Economic Area (EEA), Switzerland, or the UK,
you are entitled to certain rights, subject to applicable exceptions, under the
GDPR, Swiss, and UK data protection laws. Please note that, in order to verify
your identity, we may require you to provide us with information prior to
accessing any records containing information about you.
We typically will process your information pursuant to the following legal
bases:
(1) with your consent;
(2) as necessary to perform our agreement to provide Services to you; or
(3) as necessary for our legitimate interests in including but not limited to
the following circumstances where collecting or using Personal Information is
necessary for:
* Intra-organization transfers for administrative purposes;
* Product development and enhancement, where the processing enables FullStory
to enhance, modify, personalize, or otherwise improve our services and
communications for the benefit of our Customers, and to better understand how
people interact with our Site and Services;
* Fraud detection and prevention;
* Enhancement of our cybersecurity, including improving the security of our
network and information systems; and
* General business operations and diligence;
We also may process your information where it is necessary to comply with a
legal obligation to which we are subject.
* Right of Access: You have the right to obtain confirmation as to whether we
are processing personal data about you, and if so, request a copy of the
personal data.
* Right to Correction: You have the right to correct any inaccuracies in the
personal data that we hold about you and, where applicable, to complete any
incomplete personal data that we hold.
* Right to Erasure: You have the right to request that we erase the personal
data that we hold about you if one of the conditions in Article 17 of the
GDPR applies. The right to erasure does not apply in certain circumstances,
including where the processing is necessary for the establishment, exercise,
or defense of legal claims.
* Right to Restriction of Processing: You have the right to restrict our
processing of your personal data if one of the conditions in Article 18 of
the GDPR applies.
* Right to Data Portability: You have the right to receive personal data
concerning you in a structured, common, and machine-readable format or
request transmission of the data to a third party, if the conditions in
Article 20 of the GDPR are met.
* Right to Object: You have the right to object to the processing of your
personal data based on our legitimate interests at any time. We will no
longer process the data, unless there are compelling legitimate grounds for
our processing that override the interests, rights, and freedoms of the data
subject, or the processing serves the purpose of asserting, exercising, or
defending legal claims. You also have the right to object at any time to the
use of your data for direct marketing.
* Right to Withdraw Consent: If we are processing your personal data based on
your consent, you have the right to withdraw your consent at any time.
To submit a request to exercise your rights, please request via email to
privacy@fullstory.com. We may have a reason under the law why we do not have to
comply with your request, or may comply with it in a more limited way than you
anticipated. If we do, we will explain that to you in our response.
Lodging a Complaint
Users that reside in the EEA, Switzerland, or the UK have the right to lodge a
complaint about our data collection and processing actions with the supervisory
authority concerned. Contact details for data protection authorities are
available here.
SECTION 10: DATA RETENTION
As a general rule, we keep your data for only as long as it is needed to
complete the purpose for which it was collected or as required by law. We may
need to keep your data for longer than our specified retention periods to honor
your requests, including to continue keeping you opted out of marketing emails,
to resolve disputes, to enforce our agreements, to protect our assets, or to
comply with legal or other obligations.
SECTION 11: INTERNATIONAL TRANSFERS
We may, directly or indirectly through third-party entities around the world,
process, store, and transfer the information you provide, including your
Personal Information, as described in this Privacy Policy. Specifically, the
information and Personal Information that we collect may be transferred to, and
stored at, a location outside of your jurisdiction, including outside the
European Economic Area (EEA) and the United Kingdom, and in countries that are
not subject to an adequacy decision by the European Commission and that may not
provide for the same level of data protection as your jurisdiction. It may also
be processed by staff operating outside of your jurisdiction who work for us or
for one of the organizations outlined in this Privacy Policy in connection with
the activities outlined in this Privacy Policy.
FullStory is located in the United States and operates globally. We use data
centers in the United States and in the European Union. At the time that you
contract for our Services, you have the option to designate the location of the
data center which supports your FullStory account.
The laws in the United States regarding Personal Information may be different
from the laws of your jurisdiction or country. Any international transfers,
collection, storage, or processing of your Personal Information will comply with
safeguards as required by relevant law.
For transfers from the EEA, the United Kingdom, or Switzerland to the United
States, we will comply with applicable laws to provide an adequate level of data
protection for the transfer of your personal data. Where applicable law
requires a data transfer legal mechanism, FullStory relies on the European
Commission approved Standard Contractual Clauses as a legal mechanism for data
transfers from the EEA.
While FullStory is currently self-certified under the E.U.-U.S. Privacy Shield
and the Swiss-U.S. Privacy Shield, it is not currently relying on those
frameworks for the transfer of personal data to the U.S.
SECTION 12: UPDATES TO THIS PRIVACY POLICY
We may make changes to this Policy from time to time. The “Effective Date” at
the top of this page indicates when this Privacy Policy was last revised. We may
also notify you in other ways from time to time about the collection, use, and
disclosure of your Personal Information described in this Policy.
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