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Home / Privacy Policy
PRIVACY POLICY
HORNBLOWER GROUP / CITY EXPERIENCES PRIVACY POLICY
jump toCalifornia Privacy Rights Special Notice to Individuals in the European
Economic Area, the United Kingdom and Switzerland
STANDARD PRIVACY POLICY
CANADA PRIVACY RIGHTS
CALIFORNIA PRIVACY RIGHTS
SPECIAL NOTICE TO INDIVIDUALS
IN THE EUROPEAN ECONOMIC
AREA, THE UNITED KINGDOM
AND SWITZERLAND
PRIVACY POLICY
Effective date: April 18, 2022
Hornblower Group, Inc. its parents, subsidiaries, and affiliates (“Hornblower
Group Family of Companies”) are committed to protecting the privacy of your
Personal Information.
The Hornblower Group Family of Companies is made up of different legal entities
who offer its services and products under different brand names, including,
among others, Alcatraz City Cruises, Alcatraz Island Services, American Queen
Voyages, Anchor, Bridgeport Shipyard, City Cruises, City Experiences, City
Ferries, Devour Tours, HMS Ferries, Hornblower, Journey Beyond, Liberty Landing
Ferries, Niagara City Cruises, Niagara Jet City Cruises, NYC Ferry, Seaward
Services, Shore Excursions of America, Statue City Cruises, Venture Ashore, and
Walks. This privacy statement is issued on behalf of the whole Hornblower Group
Family of Companies so when we mention “Hornblower”, “City Experiences”, “we”,
“us” or “our” in this privacy statement, we are referring to the relevant
company in the Hornblower Group Family of Companies responsible for processing
your information. If you are in the European Union, UK, or Switzerland, the
Hornblower Group is the “data controller” and is responsible for this website
and any personal information that is provided via this website. If any terms of
this Privacy Policy contradict the terms of any privacy policy of any of our
Sites (defined below), then the terms of this Privacy Policy will govern.
Notwithstanding the foregoing, if any terms of this Privacy Policy contradict
the terms of the privacy policy found on journeybeyond.com, then the terms of
the privacy policy on journeybeyond.com will govern.
This policy describes how we treat personal information we collect both online
and offline and the choices you have associated with that information.
In addition to the Standard Privacy Policy:
* If you are located in Canada, please also read our Canadian Privacy Policy
* If you live in California, please also read our California Privacy Policy
* If you live in the European Union, UK, or Switzerland, please also read our
Special Notice to Individuals in the European Economic Area, the United
Kingdom and Switzerland
This Privacy Policy (“Policy”) has been designed with you in mind. How it
applies to you will depend on the way in which you interact with us. For
example, you might:
i. Purchase a ticket to and/or attend one of our many experience offerings;
such as our charter yachts, dining cruises and ferry services or take a guided
tour or excursion or overnight cruise
ii. communicate with us through any written, electronic, and oral
communications;
iii. use one of our websites or mobile applications, and all corresponding
webpages and websites that link to or display this Policy (the “Sites”);
iv. create an account or subscribe to our email newsletters;
v. use any other features or content owned or operated by us; or
vi. otherwise communicate with us in relation to our business operations.
These examples and any other interaction, communication, or use of our Sites,
facilities, experiences, and/or employees or independent contractors encompass
our “Services”. Your choices and rights with respect to each interaction are
explained in more detail below. Click on “Learn More” under each icon for more
information or scroll down to read the full policy.
What Information We Have and Where We Get It
We collect and store different types of information about you when you create an
account, buy tickets, attend our experience offerings, contact us, use our
Sites, use apps and social media or otherwise submit Personal Information to us.
This information includes, where applicable, Identity, Contact, Financial,
Technical, Profile, Audio and Video, Electronic, Usage, Geolocation, Marketing
and Communications, Recruitment, and some Health Data. We may also draw
Inferences from this information about your interests and preferences. We
collect personal information by fair and lawful means and, wherever appropriate,
directly from you.
LEARN MORE
How We Use Your Information and Why
We will collect and use your information for lots of reasons such as helping you
get access to our Services, sharing news, for marketing and as otherwise
permitted or required by law.
LEARN MORE
Who We Share Your Data With and Why
We may disclose your Personal Information with partners and other third parties
associated with our Service. These may include other companies affiliated with
Hornblower, IT and system administration service providers, professional
advisers, advertising partners, data analytics providers, and others in order to
assist in providing our Service to you; We may also disclose to other parties
where required or permitted by law.
LEARN MORE
Looking After Your Information
The security of your data is important to us and we take steps to try to make
sure your information is protected and to delete it securely when we no longer
need it. However, perfect security does not exist, and we cannot guarantee the
absolute security of your Personal Information. Your Personal Information may be
processed in another country, and accordingly, may be accessible to courts, law
enforcement and national security authorities in those countries.
LEARN MORE
Contact Us
Please contact us if you have any questions
If you have any questions or feedback about this Privacy Policy, please contact
us by emailing us at privacy@hornblower.com.
LEARN MORE
STANDARD PRIVACY POLICY
What Information We Have and Where We Get It
Personal Information is any information that relates to you, identifies you
personally or could be used to identify you, such as your user ID, name, email
address, name, phone number, address and payment account number. The types of
Personal Information that we may collect about you include, but are not limited
to:
We collect information you provide us directly:
We collect information you share with us when you use our Services. For example,
when you book charter yacht, dining cruise and ferry services through our Sites
or by calling us, we may ask your name, street address, email address, and
payment information. When you fill out a booking form with us on our Sites, we
may collect your name, email, phone, company name and party information. We may
also collect your Personal Information in connection with employment at
Hornblower that you leave at our Site.
We collect information from you passively:
We may collect information about your use of the Services. For example, we may
collect information that your browser sends whenever you visit our Sites or when
you access the Sites by or through a mobile device (“Usage Data”). This Usage
Data may include information such as your computer’s Internet Protocol address
(e.g. IP address), browser type, browser version, the pages of our Service that
you visit, the time and date of your visit, the time spent on those pages,
unique device identifiers and other diagnostic data. When you access the Service
with a mobile device, this Usage Data may include information such as the type
of mobile device you use, your mobile device unique ID, the IP address of your
mobile device, your mobile operating system, the type of mobile Internet browser
you use, unique device identifiers and other diagnostic data.
We may also use and store information about your location if you give us
permission to do so (“Location Data”). We use this data to provide features of
our Service, to improve and customize our Services. You can enable or disable
location services when you use our Services at any time by way of your device
settings.
LEARN MORE
We collect information about you from our Affiliates and Subsidiaries:
We may get your Personal Information from a company controlled by or under
common control with Hornblower.
We collect information about you from third parties:
For example, if you use a social media feature with our Sites or post to a
social media platform, the social media site will give us some information about
you. If we collect information about you from another person, including a
family member, friend, or travel agent, who seeks to use our Services on your
behalf, that person will be asked to provide us with the same personal
information that we would normally collect from you directly to complete your
booking. We consider that person to have your consent and authorization to
provide us with your personal information for relevant purposes described in the
policy, unless and until we are advised otherwise.
HOW WE USE YOUR INFORMATION AND WHY
We use information to provide you with products and services
We will use your Personal Information to provide information or deliver Services
that you request and to allow you to participate in interactive features of our
Service when you choose to do so. If the applicable information is to be
provided or Service is to be performed by a third party, then we will disclose
the applicable information to the third party providing the information or
performing applicable Services. Your information may be available or provided to
third-party service providers and contractors that are contractually obligated
to protect your information as disclosed in this Policy.
We use information to update you on changes to our services
We will send you administrative or account-related information to notify you
about changes to our Service. Such communications may include information about
Policy updates, confirmations of your transactions, security updates or other
relevant transaction-related information. We process your contact information to
send you such communications. Service-related communications are not promotional
in nature. You are not able to unsubscribe from such communications, otherwise
you may miss important developments relating to your account or the Services.
We use information to respond to your requests or questions
We collect any information that you provide to us when you contact us, such as
with questions, concerns, feedback, disputes or issues. Without your Personal
Information, we cannot respond to you or ensure your continued use and enjoyment
of the Services.
We use information to send you Marketing and Promotional Communications
We may use your Personal Information to contact you with newsletters, marketing
or promotional materials, offers, and other information that may be of interest
to you based on the Services that you already purchased or enquired about unless
you have opted not to receive such information. You may opt-out of receiving
any, or all, of these emails from us by following the unsubscribe link or the
instructions provided in any email we send. You may opt of our SMS/texting
program by messaging STOP to any SMS message we send. We will not purchase
consent, or sell, rent or share consent to opt-in to our mobile SMS/texting
program.
We use information to improve our services
We will use your information to gather analysis or valuable information so that
we can improve our Services and to detect, prevent and address technical issues.
We may also use your information to monitor the usage of our Services including
without limitation search terms entered, pages visited and documents viewed.
We use information to enforce compliance with our policies
When you access or use our Services, you are bound to our Terms of Use, the
Service Terms and Conditions for purchases, the applicable Rewards Terms if
participating in a Rewards program, and this Policy. To ensure you comply with
them, we process your Personal Information by actively monitoring,
investigating, preventing and mitigating any alleged or actual prohibited,
illicit or illegal activities on our Services. We also process your Personal
Information to: investigate, prevent or mitigate violations of our internal
terms, agreements or policies; enforce our agreements with third parties and
business partners; and, as applicable, collect fees based on your use of our
Services. We cannot perform our Services in accordance with our terms,
agreements or policies without processing your Personal Information for such
purposes.
We use information to maintain legal and regulatory compliance
Our Services are subject to certain laws and regulations which may require us to
process your Personal Information. For example, we process your Personal
Information to pay our taxes, to fulfill our business obligations, ensure
compliance with employment and recruitment laws or as necessary to manage risk
as required under applicable law. Without processing your Personal Information
for such purposes, we cannot perform the Services in accordance with our legal
and regulatory requirements.
WHO WE SHARE YOUR DATA WITH AND WHY
We may disclose your Personal Information with partners and other third parties
associated with our Services.
We will share information within the Hornblower Group family of companies.
Hornblower is a part of a corporate organization that has many legal entities,
business processes, management structures and technical systems, the Hornblower
Group Family of Companies. Hornblower may share your Personal Information with
this organization in order to provide you with the Services and take actions
based on your request.
We will share information with third parties who perform services on our
behalf.
We may employ third-party companies and individuals to facilitate our Services
(“Service Providers”), provide the Services on our behalf, perform
Service-related services or assist us in analyzing how our Services are used.
These third parties have access to your Personal Information only to perform
these tasks on our behalf and are obligated not to disclose or use it for any
other purpose.
We may share information with third party ticket providers.
We may share information with other third party ticket providers who are
providing services. For example, if you purchase a bundle package that includes
offerings from a company outside the Hornblower Group Family of Companies
(“Ticket Provider”), your personal data may be shared to facilitate your
purchase. Once personal information is shared with a Ticket Provider, the
information becomes subject to the Ticket Provider’s privacy practices.
We may share information if any part of our business is involved in a merger or
acquisition.
If Hornblower is involved in a merger, acquisition, or asset sale (each a
“transaction”) your Personal Information may be disclosed to evaluate and
facilitate the transaction and/or transferred as a business asset. Where
required, we will provide notice when your Personal Information is transferred
or disclosed in relation to a transaction and becomes subject to different
privacy policy protections.
We may share information if we think we have to in order to comply with the law
or to protect ourselves.
Under certain circumstances, Hornblower may be required or permitted to disclose
your Personal Information pursuant to applicable law or in response to valid
requests by law enforcement or public authorities (e.g. a court or a government
agency). Hornblower may disclose your Personal Information in the good faith
belief that such action is necessary or prudent to:
• comply with a legal obligation;
• protect and defend the rights or property of Hornblower;
• prevent or investigate possible wrongdoing in connection with the Service;
• protect the personal safety of users of the Service or the public; and
• protect against legal liability.
LOOKING AFTER YOUR INFORMATION
We use standard security measures.
The security of your data is very important to us and we take steps to try to
make sure your information is protected, but remember that no method of
transmission over the Internet or method of electronic storage that is 100%
secure. Our security measures include industry-standard physical, technical and
administrative measures to prevent unauthorized access to or disclosure of your
information, to maintain data accuracy, to ensure the appropriate use of
information, and otherwise safeguard your Personal Information. While we strive
to use commercially acceptable means to protect your Personal Information, we
cannot guarantee its absolute security.
We will only retain your data for as long as necessary.
Hornblower will retain your Personal Information only for as long as is
necessary for the purposes set out in this Policy. We will retain and use your
Personal Information to the extent necessary to comply with our legal
obligations (for example, if we are required to retain your data to comply with
applicable laws), resolve disputes and enforce our legal agreements and
policies. Hornblower will also retain Usage Data for internal analysis purposes.
Usage Data is generally retained for a shorter period of time, except when this
data is used to strengthen the security or to improve the functionality of our
Service, or we are legally obligated to retain this data for longer periods.
We store information both in and outside the United States.
Your Personal Information, may be transferred to — and maintained on — computers
located outside of your state, province, country or other governmental
jurisdiction where the data protection laws may differ from those of your
jurisdiction. If you are located outside United States and choose to provide
information to us, please note that we transfer the data, including Personal
Information, to United States and process it there.
Hornblower will take reasonable steps to ensure that your Personal Information
is treated securely and in accordance with this Policy and no transfer of your
Personal Information will take place to an organization or a country unless
there are adequate controls in place including the security of your Personal
Information. If you do not want your information transferred to or processed or
maintained outside of the country or jurisdiction where you are located, you
should not use the Services.
We may link to third party sites or services we don’t control.
Our Service may contain links to other websites that are not operated by us. If
you click a third-party link, you will be directed to that third-party website.
We strongly advise you to review the privacy policy of every website you visit.
We have no control over and assume no responsibility for the content, privacy
policies or practices of any third-party websites or services.
Our services are not directed to anyone under the age of 18.
We do not knowingly collect Personal Information from anyone under the age of 18
without parental consent. If you are a parent or guardian and you are aware that
your Child has provided us with Personal Information, please contact us. If we
become aware that we have collected Personal Information from children without
verification of parental consent, we take steps to remove that information from
our servers.
COOKIES POLICY AND AD CHOICES
We use common tracking technologies.
We or our vendors use several common tracking tools. These may include browser
cookies. We use these tools:
* To recognize new or past customers.
* To store your password if you are registered on our sites.
* To improve our website and mobile app.
* To serve you with advertising content in which we think you will be
interested. To do so, we or our business partners may observe your behaviors
over time on this website and across third party websites. We may also
collect information about your browsing history.
* To better understand the interests of our customers and our website
visitors.
We use cookies and similar tracking technologies to track the activity on our
Services.
Cookies are files with a small amount of data which may include an anonymous
unique identifier. Cookies are sent to your browser from a website and stored on
your device. Other tracking technologies are also used such as beacons, tags and
scripts to collect and track information and to improve and analyze our
Services.
We use the following types of cookies on our Services:
* Strictly Necessary Cookies – These cookies are essential because they enable
you to use our Services. For example, strictly necessary cookies allow you to
access secure areas on our Services. Without these cookies, some services
cannot be provided. These cookies do not gather information about you for
marketing purposes. This category of cookies is essential for our Services to
work and they cannot be disabled.
• Functional Cookies – We use functional cookies to remember your choices so
we can tailor our Services to provide you with enhanced features and
personalized content. For example, these cookies can be used to remember your
name or preferences on our Services. We do not use functional cookies to
target you with online marketing. While these cookies can be disabled, this
may result in less functionality during your use of our Services.
• Performance or Analytic Cookies – These cookies collect passive information
about how you use our Services, including webpages you visit and links you
click. We use the information collected by such cookies to improve and
optimize our Services. We do not use these cookies to target you with online
marketing. You can disable these cookies.
• Third-Party Cookies – These are cookies that are provided by third-party
service providers and belong in one of the cookie categories described above.
These third-party providers process your Personal Information on our behalf
pursuant to our instructions and obligations consistent with this Policy.
We may use third-party Service Providers to monitor and analyze the use of our
Service.
An example of this is Google Analytics. Google Analytics is a web analytics
service offered by Google LLC (“Google”) that tracks and reports website
traffic. Google uses the data collected to track and monitor the use of our
Service. This data is shared with other Google services. Google may use the
collected data to contextualize and personalize the ads of its own advertising
network.
For more information on the privacy practices of Google, please visit the Google
Privacy & Terms web page: https://policies.google.com/privacy?hl=en. Google
Analytics Opt-out Browser Add-on provides visitors with the ability to prevent
their data from being collected and used by Google Analytics, available at:
https://tools.google.com/dlpage/gaoptout.
We do not control, and we are not responsible for, these third party Service
Providers’ handling of your Personal Information and each have their own
respective Privacy Policy.
For information about any other third-party Service Providers we use to monitor
and analyze the use of our Service, please email us at privacy@hornblower.com.
We may use remarketing services to advertise on third-party websites to you
after you visited our Services.
We and our third-party vendors use cookies to inform, optimize and serve ads
based on your past visits to our Service. One example we use for these purposes
is Google Ads. Google Ads remarketing service is provided by Google. You can
opt-out of this by visiting the Google Ads Settings page:
http://www.google.com/settings/ads.
Another example is Facebook Ads. You can opt-out of this by visiting the
Facebook Ad Preferences page: https://www.facebook.com/help/109378269482053.
For information about any other remarketing services we use to advertise on
third-party websites to you after you visited our Services, please email us at
privacy@hornblower.com.
We may use other tracking tools as well.
To see how our Sites are performing we sometimes use conversion beacons, tags,
scripts and pixels, which fire a short line of code to tell us when you have
clicked on a particular button or reached a particular page. We also use these
tracking technologies to analyze usage patterns on our Site. The use of these
technologies allows us to record that a particular device, browser, or
application has visited a particular webpage.
You can control cookies and tracking tools
Your browser may provide you with the option to refuse some or all browser
cookies. You may also be able to remove cookies from your browser. You can
exercise your preferences in relation to cookies served on our Site by taking
the steps outlined below:
* First-Party Cookies – You can enable, disable or delete our cookies through
the browser you are using to access our Services. To do this, follow the
instructions provided by your browser (usually located within the “Help”,
“Tools” or “Edit” settings). Please note, if you set your browser to disable
cookies, you may not be able to access secure areas of our Services and parts
of the Services may not work properly for you. You can find more information
about how to change your browser cookie settings at
http://www.allaboutcookies.org.
* Third-Party Cookies – Modern browsers also allow you to block third-party
cookies using the steps described above.
* Do Not Track – We do not support Do Not Track signals. Do Not Track is a
preference you can set in your web browser to inform websites that you do not
want to be tracked. You can enable or disable Do Not Track by visiting the
Preferences or Settings page of your web browser.
CONTACT US
Please contact us if you have any questions
Before using our Services, please carefully read our Terms of Use, Service Terms
and Conditions, and this Policy. Unless otherwise defined in this Policy, the
terms used in this Policy have the same meanings as in our Terms of Use. By
using the Services, you agree to the collection and use of your Personal
Information in accordance with this Policy, Terms of Use, and, if any purchases
are made, any applicable Service Terms and Conditions. If you do not feel
comfortable with any part of this Policy, Terms of Use or Service Terms and
Conditions, you must not use, access, or purchase our Services.
If you have any questions or feedback about this Privacy Policy, please contact
us by emailing us at privacy@hornblower.com.
What we will do if there is an update to this Policy
We may update this Policy from time to time. We will notify you of any changes
by posting the new Policy on this webpage and updating the effective date. If
changes are significant, we will provide a more prominent notice such as email
notification if applicable. Please review this Policy periodically for any
changes. Changes to this Privacy Policy are effective when they are posted on
this page.
Copyright 2021 Hornblower Group. All rights reserved.
CANADA PRIVACY RIGHTS
This Canadian Privacy Policy (the “Canadian Policy”) only applies to individuals
that access or use our Services while located in Canada.
For the purposes of the Canadian Policy,
“Personal Information” means information about an identifiable individual,
including where there is a serious possibility that an individual could be
identified through the use of that information. It does not include business
information, such as the name, title, business address or telephone number of an
employee of an organization.
“Marketing Purposes” means in order to contact you with newsletters, marketing
or promotional materials and other information that may be of interest to you
based on the Services that you already purchased or enquired about, if you have
consented to receive such materials and/or if otherwise permitted by applicable
law.
Unless otherwise stated, all other capitalized terms in the Canadian Policy have
the meaning set out in the Standard Privacy Policy.
WHAT PERSONAL INFORMATION WE COLLECT
We may receive, use and store the following categories of Personal Information
which we have grouped together as follows:
* Identity Data includes first name, last name, username or similar
identifier.
* Contact Data includes billing address, delivery address, email address and
telephone numbers.
* Financial Data includes bank account and payment card details.
* Technical Data includes internet protocol (IP) address, your login data,
browser type and version, time zone setting and location, browser plug-in
types and versions, operating system and platform and other technology on the
devices you use to access this website. When you access the Service with a
mobile device, this Technical Data may include information such as the type
of mobile device you use, your mobile device unique ID, the IP address of
your mobile device, your mobile operating system, the type of mobile Internet
browser you use, unique device identifiers and other diagnostic data.
* Profile Data includes your username and password, purchases or orders made by
you, company engagements made by you such as calls, emails, or web pages
visited, your preferences, feedback and survey responses.
* Audio & Video Data includes audio recordings of your voice if you call us and
video footage and photographs that may be taken of the public areas of our
premises, to the extent permitted by law.
* Electronic data includes online chat transcripts, SMS or text message
transcripts, or email transcripts between you and Hornblower, and any
photographs, video, multimedia, or messages or content you provide on the
Sites such as reviews, comments, customer service requests, survey responses,
images, testimonials, social media profiles, and other content, to the extent
permitted by applicable law.
* Usage Data includes information about how you use our website, products and
services. This Usage Data may include information such as the pages of our
Service that you visit, the time and date of your visit, the time spent on
those pages, unique device identifiers and other diagnostic data.
* Geolocation Data includes your geolocation, to the extent you have configured
your device to permit us to collect such information;
* Marketing and Communications Data includes your preferences in receiving
marketing from us and our third parties and your communication preferences,
as well as inferences about your preferences, characteristics, behavior and
attitudes.
* Recruitment Data includes:
* Contact details (including names, postal addresses, email addresses and
telephone numbers)
* The information you have provided via our application process, including
name, title, address, telephone number, personal email address, date of
birth, gender, employment history, qualifications, and previous salary and
benefits (if provided).
* Details of your references, and medical records.
* We may also collect your Health Data. Specifically, we may collect data
about:
* Any health conditions you have;
* Your Covid-19 vaccination status; and
* Your dietary requirements.
* Inferences may be drawn or created from the above listed information about
your interests and preferences
The amount and the type of the information we collect, use, or disclose will be
limited, wherever possible, to that which is needed to fulfil the purpose(s)
identified below. We collect personal information by fair and lawful means and,
wherever appropriate, directly from you.
WHY WE COLLECT PERSONAL INFORMATION
We collect, use, and disclose Personal Information for the primary purpose of
providing Services to you, including and in addition to the following purposes:
Purpose / Activity Type of data To register you as a new or prospective
customer (a) Identity
(b) Contact To process and deliver your purchases of our Services including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us (c) To enforce compliance with our
Terms and Agreements or Policies (d) Disclosure to our Service Providers
1. Identity
1. Contact
1. Financial
1. Transaction
1. Marketing and Communications
1. Audio and Video
1. Health
1. Electronic
To manage our relationship with you which will include:
(a) Communicating with you about Services you have purchased from us (b)
Notifying you about changes to our terms or privacy policy
(c) Asking you to leave a review or take a survey (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications (e) Health (f) Electronic (i) Inference To
administer and protect our business and this website (including troubleshooting,
data analysis, testing, system maintenance, support, reporting and hosting of
data)
1. Identity
1. Contact
1. Technical
1. Usage
To deliver relevant website content and advertisements to you and measure or
understand the effectiveness of the advertising we serve to you
1. Identity
1. Contact
1. Profile
1. Usage
1. Marketing and Communications
1. Technical
1. Geolocation
1. Inference
To use data analytics to improve our website, products/services, marketing,
customer relationships and experiences (a) Technical
(b) Usage To send you promotional material and make suggestions and
recommendations to you about goods or services that may be of interest to you
1. Identity
1. Contact
1. Technical
1. Usage
1. Profile
1. Geolocation
1. Inference
Disclosure to law enforcement or other authorities
1. Identity
1. Contact
1. Profile
1. Usage
1. Marketing and Communications
1. Technical
1. Geolocation
1. Electronic
1. Audio and Video
To make decisions about your selection and recruitment for a job (a)
Recruitment Disclosure relating to mergers and acquisitions
Disclosure within our corporate organisation
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
(g) Geolocation
We may also collect, use and disclose your Personal Information as otherwise
permitted or required by applicable law.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
As stated earlier in this Policy, we will only retain your Personal Information
for as long as necessary to fulfil the purposes we collected it for, including
for the purposes of satisfying any legal, accounting, or reporting requirements.
Where it is no longer necessary to retain your Personal Information, we will
securely delete, or in some circumstances, anonymize your Personal Information
(so that it can no longer be associated with you) for research or statistical
purposes, in which case we may use this information indefinitely without further
statement to you. Any such anonymization would be performed in accordance with,
and where allowed by, applicable law.
DISCLOSURE OF PERSONAL INFORMATION
To provide services and effectively run our business, we may need to share your
Personal Information as permitted by law. We may share your Personal Information
with the following categories of recipients:
* Other companies within the Hornblower Group Family of Companies
* Third party Service Providers who perform services on our behalf to help
provide you with Services, including IT and system administration services,
marketing service providers, data analytics providers. advertising partners,
recruitment agencies.
* Third party ticket providers who may receive your personal data to provide
you Services. For example, if you purchase a bundle package that includes
offerings from a company outside the Hornblower Group Family of Companies
(“Ticket Provider”), your personal data may be shared to facilitate your
purchase. Once personal information is shared with a Ticket Provider, the
information becomes subject to the Ticket Provider’s privacy practices.
* Professional advisers including lawyers, bankers, auditors and insurers.
* Regulators and other authorities where required by law
* Third parties to whom we may choose to sell, transfer, or merge parts of our
business or our assets. Alternatively, we may seek to acquire other
businesses or merge with them. If a change happens to our business, then the
new owners are permitted to use your Personal Information in the same way as
set out in this privacy statement.
We require all group companies and third party Service Providers to respect the
security of your Personal Information and to treat it in accordance with the
law. We do not allow our third party Service Providers to use your Personal
Information for their own purposes and only permit them to process your Personal
Information for specified purposes and in accordance with our instructions.
Your personal data is subject a Ticket Provider’s privacy policies once the data
is transferred.
We do not sell the Personal Information we collect about you. We may, however,
share your Personal Information with service providers or third parties in
accordance with the business purposes set out in this privacy statement.
CONSENT
We will obtain your consent to the collection, use, and disclosure of your
Personal Information where required by applicable laws and regulations. We
assume you have consented to our reasonable collection and use of Personal
Information consistent with the purposes for which the information was given
when you initiate contact with us or voluntarily provide Personal Information to
us. We also assume that when you use our Services on behalf of yourself and/or
others, that you consent on behalf of you and/or others to the reasonable
collection, use and disclosure of Personal Information.
When using personal information for a new purpose, we will document that new
purpose and ask for consent again. We will not use your personal information
without your consent unless it is for the same purpose for which the information
was originally collected or compiled, consistent with the purpose for which the
information was originally collected or compiled or authorized or required by
law to do so.
TRANSFER OF PERSONAL INFORMATION ABROAD
Hornblower Group is headquartered in the United States and the Sites are hosted
in the United States. As a result, your Personal Information may be transferred
or stored outside of Canada. Personal Information you provide to us may be
accessible to courts, law enforcement and national security authorities of those
jurisdictions in which we transfer, store or otherwise process Personal
Information.
YOUR RIGHTS
Depending on your location, individuals in Canada may have certain rights with
respect to their Personal Information pursuant to applicable privacy and data
protection laws, subject to some restrictions and limitations pursuant to such
laws, which may include the right to:
* access, correct, rectify or update their Personal Information;
* be informed of (and/or obtain an account of) the existence, use, and
disclosure of their Personal Information, and challenge the accuracy and
completeness of such information and have it amended as appropriate;
* withdraw consent to continued collection, use or disclosure of Personal
Information, subject to legal or contractual restrictions and reasonable
notice;
* acquire information about our policies and practices with respect to our
handling of Personal Information; and/or
* ask a question or address a challenge concerning compliance with applicable
privacy and data protection laws to the person(s) designated as being
accountable for our compliance with such laws.
Please note that you may be required to provide appropriate proof of identity in
connection with a request to exercise your rights under applicable privacy and
data protection laws, including in connection with a request to access or
rectify your Personal Information.
If you wish to exercise any of the rights set out above, please contact our Data
Protection Officer at privacy@hornblower.com.
CALIFORNIA PRIVACY RIGHTS
This section describes how we use, disclose, and process your personal
information within the scope of the California Consumer Privacy Act of 2018
(“CCPA”) currently in effect through December 31, 2022 and the California
Privacy Rights Act of 2020 (CPRA) which will become effective on January 1,
2023. This section supplements the above Privacy Policy and only applies only to
California residents.
PERSONAL INFORMATION CATEGORIES WE COLLECT AND HOW WE USE IT
The term “personal information” as used in this California Privacy Rights
section means information that identifies, relates to, describes, is reasonably
capable of being associated with, or could reasonably be linked, directly or
indirectly, with a particular consumer or household. “Personal information” does
not include any publicly available, deidentified, aggregated or anonymized
information. We also collect “Sensitive Personal Information” as that term is
defined by the CPRA.
Category of Personal Information Categories of Sources from which Personal
Information Collected Purposes for collection / use Categories of Third
Parties to Whom We Disclose Personal Information identifiers such as a name,
address, unique personal identifier, email, phone number, your device’s IP
address, software, and identification numbers associated with your devices
Directly from you
Cookies on our websites
Mobile App Tracking
To provide you with products and services
To communicate with you about changes to our services, provide you with
information about services, and request feedback
To respond to your requests or questions
For marketing purposes
To show you relevant ads while you are browsing the internet or using social
media
To understand, optimize, develop, and improve our Sites and services
To enforce compliance with our policies
To maintain legal and regulatory compliance
With our affiliate entities
Our Service Providers
Data analytics providers like Google Analytics
Our advertising partners
Third party ticket providers
Demographic and protected classifications, such as gender Directly from you
For marketing purposes
To show you relevant ads while you are browsing the internet or using social
media
To understand, optimize, develop, and improve our Sites and services
With our affiliate entities
Our Service Providers
Data analytics providers like Google Analytics
Our advertising partners
Third party ticket providers
Payment card information Directly from you To provide you with products and
services
To communicate with you about changes to our services, provide you with
information about services, and request feedback
To enforce compliance with our policies
To maintain legal and regulatory compliance
With our affiliate entities
Our Service Providers
commercial information such as records of products or services purchased,
obtained, or considered by you Directly from you
Cookies on our websites
Mobile App Tracking
To provide you with products and services
To communicate with you about changes to our services, provide you with
information about services, and request feedback
To respond to your requests or questions
For marketing purposes
To show you relevant ads while you are browsing the internet or using social
media
To understand, optimize, develop, and improve our Sites and services
With our affiliate entities
Our Service Providers
Data analytics providers like Google Analytics
Our advertising partners
Third party ticket providers
Internet or other electronic information regarding your browsing history, search
history, the webpage visited before you came to our Sites, length of visit and
number of page views, click-stream data, locale preferences, your mobile
carrier, date and time stamps associated with transactions, and system
configuration information Directly from you
Cookies on our websites
Mobile App Tracking
Our Service Providers
For marketing purposes
To show you relevant ads while you are browsing the internet or using social
media
To understand, optimize, develop, and improve our Sites and services
With our affiliate entities
Our Service Providers
Data analytics providers like Google Analytics
Our advertising partners
your geolocation, to the extent you have configured your device to permit us to
collect such information Directly from you
Cookies on our websites
Mobile App Tracking
To provide you with products and services
To communicate with you about changes to our services, provide you with
information about services, and request feedback
For marketing purposes
To show you relevant ads while you are browsing the internet or using social
media
To understand, optimize, develop, and improve our Sites and services
With our affiliate entities
Our Service Providers
Data analytics providers like Google Analytics
Our advertising partners
audio recordings of your voice to the extent you call us, as permitted under
applicable law Directly from you
To provide you with products and services
To respond to your requests or questions
To understand, optimize, develop, and improve our Sites and services
With our affiliate entities
Our Service Providers
Video footage of you that may be taken in the public areas of our premises, as
permitted under law Directly from you
Our service providers
To enforce compliance with our policies
To maintain legal and regulatory compliance
To understand, optimize, develop, and improve our Sites and services
With our affiliate entities
Our Service Providers
Online chat or email transcripts to the extent you contact us, as provided by
law Directly from you To provide you with products and services
To respond to your requests or questions
To understand, optimize, develop, and improve our Sites and services
With our affiliate entities
Our Service Providers
SMS or text transcripts to the extent you opt-in or contact us, as provided by
law Directly from you To provide you with products and services
To respond to your requests or questions
For marketing purposes
To understand, optimize, develop, and improve our Sites and services
With our affiliate entities
Our Service Providers
User content you provide to us such as comments, testimonials, images, customer
service requests, photographs, and other content, as permitted by law Directly
from you To provide you with products and services
To respond to your requests or questions
To enforce compliance with our policies
For marketing purposes
To understand, optimize, develop, and improve our Sites and services
With our affiliate entities
Our Service Providers
Data analytics providers like Google Analytics
Our advertising partners
Third party ticket providers
professional or employment-related information Directly from you
Our Service Providers
For employment and hiring purposes
To understand, optimize, develop, and improve our Sites and services
With our affiliate entities
Our Service Providers
inferences about your preferences, characteristics, behavior and attitudes.
Directly from you
Cookies on our websites
Mobile App Tracking
Our Service Providers
For marketing purposes
To show you relevant ads while you are browsing the internet or using social
media
To understand, optimize, develop, and improve our Sites and services
With our affiliate entities
Our Service Providers
Data analytics providers like Google Analytics
Our advertising partners
We generally do not collect biometric information, or education-related
information. For more information about the Personal Information we collect and
how we collect it, please refer to sections 1 and 2 above.
SHARING PERSONAL INFORMATION FOR BUSINESS PURPOSES
We may disclose your Personal Information to another party for a business
purpose as outlined in the chart below. When we disclose such Personal
Information to a third party Service Provider, we do so pursuant to a contract
that describes the purpose for such disclosure and requires the recipient to
keep confidential the Personal Information and not to use if for any other
purpose other than performing its duties under the contract. If we share your
information with a third party ticket provider, then your data may be subject to
their privacy policies once the data is transferred. For example, when you
purchase bundle packages that includes services with a company outside the
Hornblower Group Family of Companies (“Ticket Provider”), we may share your
personal data with that company in order to provide the Services purchased. Your
personal data is subject to the Ticket provider’s privacy policies once data is
transferred.
Category of Personal Information or Sensitive Personal Information
Sharing for an Applicable Business Purposes
Auditing & Ad Impressions Security & Integrity Functionality & Debugging
Short-Term / Transient Use, Including Non-Personalized Advertising
Services Performed on Our Behalf Marketing Services
Research & Development
Quality Control & Improvement of Our Products and Services identifiers ü ü
ü ü ü ü ü ü Demographic or protected classifications, ü ü ü ü ü
ü Payment card information ü ü commercial information ü
ü ü ü ü Internet or other electronic information ü ü ü ü ü ü ü ü
your geolocation ü ü ü ü ü ü audio recordings ü ü
video recordings ü Online chat or email transcripts ü
ü ü SMS or text transcripts ü ü ü user content ü ü ü
ü ü professional or employment-related information ü
inferences drawn ü ü ü
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
As stated earlier in this Policy, we will only retain your Personal Information
for as long as necessary to fulfil the purposes we collected it for, including
for the purposes of satisfying any legal, accounting, or reporting requirements.
Where it is no longer necessary to retain your Personal Information, we will
securely delete, or in some circumstances, anonymize your Personal Information
(so that it can no longer be associated with you) for research or statistical
purposes, in which case we may use this information indefinitely without further
statement to you. Any such anonymization would be performed in accordance with,
and where allowed by, applicable law.
YOUR CALIFORNIA PRIVACY RIGHTS
As a California resident, you have rights in relation to your Personal
Information; however, your rights are subject to certain exceptions. For
instance, we cannot disclose specific pieces of Personal Information if the
disclosure would create a substantial, articulable, and unreasonable risk to the
security of the Personal Information, your account with us or the security of
our network systems.
* Right Against Discrimination – You have the right not to be discriminated
against for exercising any of the rights described in this section. We will
not discriminate against you for exercising your right to know, delete or
opt-out of sales.
* Right to Know – You have the right to request in writing: (i) a list of the
categories of personal information, such as name, address, email address,
that a business has disclosed to third parties during the immediately
preceding calendar year for the third parties’ direct marketing purposes, and
(ii) the names and addresses of all such third parties. In addition, you have
the right to request: (i) the categories of personal information we have
collected about you, (ii) the categories of sources from which personal
information is collected, (iii) the business or commercial purpose for the
information collection, (iv) the categories of third parties with whom we
have shared personal information, and (v) the specific pieces of personal
information we hold about an individual. You have the right to request a copy
of the specific Personal Information we collected about you during the 12
months before your request.
* Right to Delete – You have the right to request us delete any Personal
Information we have collected from you or maintain about you, subject to
certain exceptions.
* Right to Correct – Effective beginning January 1, 2023, if you believe that
any of the personal information we maintain about you is inaccurate, under
the CPRA you may submit a request for us to correct that information. Upon
receipt of a verifiable request to correct inaccurate personal information,
we will use commercially reasonable efforts to correct the information as you
direct.
* Right to Limit the Use of Your Sensitive Personal Information – Effective
beginning January 1, 2023, you may direct us to limit the use of your
sensitive Personal Information to uses that are reasonably necessary to
provide our goods and services, or as needed; to ensure security and
integrity; for short-term, transient use, including for non-personalized
advertising; to maintain or service accounts, provide customer service,
process or fulfill orders and transactions, verify customer information,
process payments, provide financing, provide analytic services, provide
storage, or other similar services; and to verify or maintain the quality or
safety of a service or device owned, manufactured, manufactured for, or
controlled by us, and to improve, upgrade, or enhance such services or
devices.
To assert your right to know, delete, or correct your Personal Information or to
limit the use of your Sensitive Personal Information or for any other questions
or concerns, please contact us by emailing us at privacy@hornblower.com or
calling us toll-free at 833-311-0971.
When making a request regarding your privacy rights, we may ask you to verify
your identity. To do so, we may ask you to verify Personal Information we
already have on file about you. If we cannot verify your identity from the
information we have on file, we may request additional information from you,
which we will only use to verify your identity, and for security or
fraud-prevention purposes. If you exercise your right to request specific pieces
of your personal information, we may require you to sign a declaration under
penalty of perjury that you are the consumer whose personal information is the
subject of the request.
* Right to Opt-Out of Selling or Sharing of Your Personal Information– The CCPA
broadly defines “personal information” and “selling” such that sharing
identifiers and identifiers linked to you for a benefit may be considered a
sale. You have the right to opt-out of having your Personal Information sold
as defined in the CCPA. We do not sell your Personal Information. However, we
do “share” Personal Information collected by cookies such as IP address to
third parties for cross-context behavioral advertising purposes. To opt-out
of the sharing of your Personal Information for this purpose, please refer to
the section of this Privacy Policy entitled, “You can control cookies and
tracking tools” or visit our Do Not Sell or Share My Personal
Information webpage for more information.
SHINE THE LIGHT LAW
California residents may request a notice from us describing what categories of
Personal Information (if any) we have shared with third parties, including our
corporate affiliates, for direct marketing purposes during the preceding
calendar year. You may request such notice once a year and free of charge. To
request a notice, please email us at privacy@hornblower.com. In your request,
please specify that you want a “California Privacy Rights Notice.” We will
respond to you with thirty (30) days or as permitted by law.
NOTICE OF FINANCIAL INCENTIVE
We offer our customers a loyalty program that provides certain perks, such as
points that are redeemable for discounts on Services. The loyalty program is
free to all customers and rewards you for using our Services. You can find a
full description of the Loyalty Program, including the benefits offered, and
related legal terms by reading our Rewards Terms.
We may also provide other programs, such as sweepstakes, contest, or other
similar promotional campaigns (collectively, the “Programs”). When you sign up
for one of these Programs, we may ask for personal information like your name
and email address.
Financial incentives, as defined under the “CCPA, include programs, benefits, or
other offerings, including payments to consumers as compensation, for the
disclosure, deletion, or sale of personal information about them. These Programs
may be considered a “financial incentive” under California law because they
involve the collection of personal information.
When you sign up for one of the Programs and provide your personal information,
for example, name and email address, the collection of personal information for
the Programs may be considered a financial incentive. In such circumstances, we
offer a price difference that is reasonably related to the value of your data to
us in connection with the loyalty program or Programs.
You may opt-out from participating in a Program at any time by contacting us
using the options provided in the applicable Program rules. For full details
about the loyalty program, please read the Rewards Terms. Program rules for
other Programs will be released as they become available.
SPECIAL NOTICE TO INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA, THE UNITED KINGDOM
AND SWITZERLAND
This section only applies to individuals that access or use our Services while
located in the EEA, United Kingdom and/or Switzerland (collectively, the
“Designated Countries”). We may ask you to identify which country you are
located in when you use some of the Services or we may rely on your IP address
to identify which country you are located in.
When we rely on your IP address, we cannot apply the terms of this section to
any individual that masks or otherwise hides their location information from us
so as not to appear located in the Designated Countries. If any terms in this
section conflict with other terms contained in this Policy, the terms in this
section shall apply to users in the Designated Countries.
City Cruises Limited (a company incorporated in England and Wales, with company
number 00312286) is Hornblower’s representative regarding data privacy matters
in the United Kingdom. Its contact details are: Cherry Garden Pier, Cherry
Garden Street, Rotherhithe, London, SE16 4TU; privacy@hornblower.com.
Walks Agency Limited, a company incorporated in Ireland, is Hornblower’s
representative regarding data privacy matters within the European Economic Area.
Its contact details are: 114 Lower Baggot Street, Dublin D02 YX75 Ireland;
privacy@hornblower.com.
You can direct any questions or complaints about the use or disclosure of your
Personal Information to us by contacting us as set out above. We will
investigate and attempt to resolve any complaints or disputes regarding the use
or disclosure of your Personal Information. If you are located in Europe and are
dissatisfied with the resolution of your complaint, you may contact the
applicable data protection authority in your jurisdiction in Europe using the
contact details provided at
http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
for further information and assistance.
Where we need to collect Personal Information by law, or under the terms of a
contract we have with you and you fail to provide that data when requested, we
may not be able to perform the contract we have or are trying to enter into with
you (for example, to provide you with goods or services or process your job
application). In this case, we may have to cancel a product or service you have
with us, or not progress your job application. We will notify you if this is the
case at the time.
CATEGORIES OF PERSONAL INFORMATION COLLECTED
We may receive, use and store the following categories of Personal Information
which we have grouped together as follows:
* Identity Data includes first name, last name, username or similar
identifier.
* Contact Data includes billing address, delivery address, email address and
telephone numbers.
* Financial Data includes bank account and payment card details.
* Technical Data includes internet protocol (IP) address, your login data,
browser type and version, time zone setting and location, browser plug-in
types and versions, operating system and platform and other technology on the
devices you use to access this website. When you access the Service with a
mobile device, this Technical Data may include information such as the type
of mobile device you use, your mobile device unique ID, the IP address of
your mobile device, your mobile operating system, the type of mobile Internet
browser you use, unique device identifiers and other diagnostic data.
* Profile Data includes your username and password, purchases or orders made by
you, company engagements made by you such as calls, emails, or web pages
visited, your preferences, feedback and survey responses.
* Audio & Video Data includes audio recordings of your voice if you call us and
video footage and photographs that may be taken of the public areas of our
premises, to the extent permitted by law
* Electronic data includes online chat transcripts, SMS or text message
transcripts between you and Hornblower, and any photographs, video,
multimedia, or messages or content you provide on the Sites such as reviews,
comments, customer service requests, survey responses, images, testimonials,
social media profiles, and other content, to the extent permitted by
applicable law.
* Usage Data includes information about how you use our website, products and
services. This Usage Data may include information such as the pages of our
Service that you visit, the time and date of your visit, the time spent on
those pages, unique device identifiers and other diagnostic data.
* Geolocation data includes your geolocation, to the extent you have configured
your device to permit us to collect such information.
* Marketing and Communications Data includes your preferences in receiving
marketing from us and our third parties and your communication preferences,
as well as inferences about your preferences, characteristics, behavior and
attitudes.
* Recruitment Data includes:
* Contact details (including names, postal addresses, email addresses and
telephone numbers)
* The information you have provided via our application process, including
name, title, address, telephone number, personal email address, date of
birth, gender, employment history, qualifications, and previous salary and
benefits (if provided).
* Details of your references, and medical records.
* We may also collect your Health Data, which is a Special Category of Personal
Information. Specifically, we may collect data about:
* Any health conditions you have;
* Your Covid-19 vaccination status; and
* Your dietary requirements.
* Inferences may be drawn or created from the above listed information about
your interests and preferences
LEGAL BASES FOR PROCESSING YOUR PERSONAL INFORMATION
We have set out below, in a table format, a description of all the ways we plan
to use your Personal Information, and which of the legal bases we rely on to do
so. We have also identified what our legitimate interests are where
appropriate.
Note that we may process your Personal Information for more than one lawful
ground depending on the specific purpose for which we are using that data.
Please contact us by emailing us at privacy@hornblower.com if you need details
about the specific legal ground we are relying on to process your Personal
Information where more than one ground has been set out in the table below.
Purpose / Activity Type of data Lawful basis for processing including basis of
legitimate interest To register you as a new or prospective customer
(a) Identity
(b) Contact Performance of a contract with you To process and deliver your
purchases of our Services including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us (c) To enforce compliance with our
Terms and Agreements or Policies (d) Disclosure to our Service Providers
1. Identity
1. Contact
1. Financial
1. Transaction
1. Marketing and Communications
1. Audio and Video
1. Health
1. Electronic
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us and
promote our Services) (c) On the basis of your consent To manage our
relationship with you which will include:
(a) Communicating with you about Services you have purchased from us (b)
Notifying you about changes to our terms or privacy policy
(c) Asking you to leave a review or take a survey (a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications (e) Health (f) Electronic (g) Inference (a)
Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to
study how customers use our Services) To administer and protect our business
and this website (including troubleshooting, data analysis, testing, system
maintenance, support, reporting and hosting of data)
1. Identity
1. Contact
1. Technical
1. Usage
(a) Necessary for our legitimate interests (for running our business, provision
of administration and IT services, network security, to prevent fraud and in the
context of a business reorganisation or group restructuring exercise or sale of
business or assets)
(b) Necessary to comply with a legal obligation To deliver relevant website
content and advertisements to you and measure or understand the effectiveness of
the advertising we serve to you
1. Identity
1. Contact
1. Profile
1. Usage
1. Marketing and Communications
1. Technical
1. Geolocation
1. Inference
Necessary for our legitimate interests (to study how customers use our
products/services, to develop them, to grow our business and to inform our
marketing strategy) To use data analytics to improve our website,
products/services, marketing, customer relationships and experiences (a)
Technical
(b) Usage Necessary for our legitimate interests (to define types of customers
for our products and services, to keep our website updated and relevant, to
develop our business and to inform our marketing strategy) To send you
promotional material and make suggestions and recommendations to you about goods
or services that may be of interest to you
1. Identity
1. Contact
1. Technical
1. Usage
1. Profile
1. Geolocation
1. Inference
1. Marketing and Communications
1. Geolocation
1. Electronic
Necessary for our legitimate interests (to develop our products/services and
grow our business) Disclosure to law enforcement or other authorities
1. Identity
1. Contact
1. Profile
1. Usage
1. Marketing and Communications
1. Technical
1. Geolocation
1. Electronic
1. Audio and Video
1. Necessary to comply with a legal obligation
To make decisions about your selection and recruitment for a job (a)
Recruitment (a) To take steps prior to entering into a contract with you
(b) Necessary for our legitimate interests (to ensure that we can make
recruitment decisions) Disclosure relating to mergers and acquisitions
Disclosure within our corporate organisation
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
(g) Geolocation
Based on our legitimate interests (to grow and expand our business)
1. MARKETING
We strive to provide you with choices regarding certain uses of your Personal
Information, particularly around marketing.
We may use your Identity, Contact, Technical, Usage, Geolocation and Profile
Data to form a view on what we think you may want or need, or what may be of
interest to you. This is how we decide which products, services and offers may
be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested
information from us, purchased goods or services from us, consented to receiving
such communications or where we are pursuing a legitimate interest and have a
lawful right to do so and, in each case, you have not opted out of receiving
that marketing.
If you do not want us to use your Personal Information in this way or to
disclose your Personal Information to third parties for marketing purposes,
please click an unsubscribe link in your emails or emailing us at
privacy@hornblower.com. You can object to direct marketing at any time and free
of charge.
2. OPTING OUT
You can ask us or third parties to stop sending you marketing messages at any
time by clicking on an unsubscribe link in your emails or emailing us at
privacy@hornblower.com at any time.
Where you opt out of receiving these marketing messages, this will not apply to
Personal Information provided to us as a result of a product/service purchase,
service experience or other transactions.
3. DISCLOSURES OF YOUR PERSONAL INFORMATION
To provide services and effectively run our business, we may need to share your
Personal Information as permitted by law. We may share your Personal Information
with the following categories of recipients:
* Other companies within the Hornblower Group Family of Companies;
* Service providers (which may include “service providers” as that term is
defined under the General Data Protection Regulation, including IT and system
administration services and recruitment agencies;
* Third party ticket providers who are entities outside the Hornblower Group
Family of Companies (“Ticket Providers”), but from whom you purchased
services from our Sites.
* Professional advisers including lawyers, bankers, auditors and insurers;
* Regulators and other authorities where required by law;
* Third parties to whom we may choose to sell, transfer, or merge parts of our
business or our assets. Alternatively, we may seek to acquire other
businesses or merge with them. If a change happens to our business, then the
new owners are permitted to use your Personal Information in the same way as
set out in this privacy statement.
We require all group companies and third party Service Providers to respect the
security of your Personal Information and to treat it in accordance with the
law. We do not allow our third party Service Providers to use your Personal
Information for their own purposes and only permit them to process your Personal
Information for specified purposes and in accordance with our instructions.
Your personal data is subject a Ticket Provider’s privacy policies once the data
is transferred.
We do not sell the Personal Information we collect about you. We may, however,
share your Personal Information with service providers or third parties in
accordance with the business purposes set out in this privacy statement.
4. INTERNATIONAL TRANSFERS
Hornblower Group is headquartered in the United States and the Sites are hosted
in the United States. As a result, if you are located in Europe or the United
Kingdom your Personal Information may be transferred outside Europe.
Personal Information that is voluntarily provided to us may be maintained or
accessed in servers or files located in the United States, which some or all of
the Designated Countries have not deemed to provide “adequate” privacy
safeguards. If you do not consent to having your Personal Information processed
and stored in the United States, please do not provide it to us. By voluntarily
providing your Personal Information on or via the Sites, you acknowledge and
accept that your Personal Information will be transferred, processed and stored
in the United States.
Some of our third party service providers are based outside the Designated
Countries so their processing of your Personal Information will also involve a
transfer of data outside the Designated Countries.
Whenever we transfer your Personal Information out of the Designated Countries,
we ensure a similar degree of protection is afforded to it by ensuring at least
one of the following safeguards is implemented:
We will only transfer your Personal Information to countries that have been
deemed to provide an adequate level of protection for Personal Information by
the European Commission. For further details, see European Commission:
https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.
Where we use certain providers, we may use specific contracts approved by the
European Commission which give Personal Information the same protection it has
in Europe. For further details, see:
https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
Please contact us at the details set out above if you are located in Europe and
want further information on the specific mechanism used by us when transferring
Personal Information out of Europe.
5. DATA SECURITY
We have put in place procedures to deal with any suspected Personal Information
breach and will notify you and any applicable regulator of a breach where we are
legally required to do so.
6. DATA RETENTION
As stated earlier in this Policy, we will only retain your Personal Information
for as long as necessary to fulfil the purposes we collected it for, including
for the purposes of satisfying any legal, accounting, or reporting requirements.
Where it is no longer necessary to retain your Personal Information, we will
securely delete, or in some circumstances, anonymize your Personal Information
(so that it can no longer be associated with you) for research or statistical
purposes, in which case we may use this information indefinitely without further
statement to you. Any such anonymization would be performed in accordance with,
and where allowed by, applicable law.
To determine the appropriate retention period for your Personal Information, we
consider the amount, nature, and sensitivity of the Personal Information, the
potential risk of harm from unauthorized use or disclosure of your Personal
Information, the purposes for which we process your Personal Information and
whether we can achieve those purposes through other means, and the applicable
legal requirements.
7. YOUR LEGAL RIGHTS AS A RESIDENT OF THE DESIGNATED COUNTRIES
If you are located in the Designated Countries, under certain circumstances, you
have rights under data protection laws in relation to your Personal Information.
These rights include:
Request access to your Personal Information (commonly known as a “data subject
access request”): this enables you to receive a copy of the Personal Information
we hold about you and to check that we are lawfully processing it.
Request correction of the Personal Information that we hold about you: this
enables you to have any incomplete or inaccurate data we hold about you
corrected, though we may need to verify the accuracy of the new data you provide
to us.
Request erasure of your Personal Information: this enables you to ask us to
delete or remove Personal Information where there is no good reason for us
continuing to process it.
You also have the right to ask us to delete or remove your Personal Information
where you have successfully exercised your right to object to processing (see
below), where we may have processed your information unlawfully or where we are
required to erase your Personal Information to comply with local law. Note,
however, that we may not always be able to comply with your request of erasure
for specific legal reasons which will be notified to you, if applicable, at the
time of your request.
Object to processing of your Personal Information where we are relying on a
legitimate interest (or those of a third party) and there is something about
your particular situation which makes you want to object to processing on this
ground as you feel it impacts on your fundamental rights and freedoms.
You also have the right to object where we are processing your Personal
Information for direct marketing purposes. In some cases, we may demonstrate
that we have compelling legitimate grounds to process your information which
override your rights and freedoms.
You have the right not to be subject to automatic decision-making, including
profiling. We sometimes use our computers and technology to study your personal
information. This helps us to use this information so we know how you use our
services, and make suggestions and recommendations to you about goods or
services that may be of interest to you.
Request restriction of processing of your Personal Information. This enables you
to ask us to suspend the processing of your Personal Information in the
following scenarios:
(a) if you want us to establish the data’s accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you
need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we
have overriding legitimate grounds to use it.
Request the transfer of your Personal Information to you or to a third party. We
will provide to you, or a third party you have chosen, your Personal Information
in a structured, commonly used, machine-readable format. Note that this right
only applies to automated information which you initially provided consent for
us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your
Personal Information. However, this will not affect the lawfulness of any
processing carried out before you withdraw your consent. If you withdraw your
consent, we may not be able to provide certain products or services to you. We
will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please email us at
privacy@hornblower.com.
We may need to request specific information from you to help us confirm your
identity and ensure your right to access your Personal Information (or to
exercise any of your other rights). This is a security measure to ensure that
Personal Information is not disclosed to any person who has no right to receive
it. We may also contact you to ask you for further information in relation to
your request to speed up our response.
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This profile adjusts the website to be compatible with screen-readers such as
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ensure compatibility with it.
Note: This profile prompts automatically to screen-readers.
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Accessibility StatementCompliance status
We firmly believe that the internet should be available and accessible to anyone
and are committed to providing a website that is accessible to the broadest
possible audience, regardless of ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web
Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA
level. These guidelines explain how to make web content accessible to people
with a wide array of disabilities. Complying with those guidelines helps us
ensure that the website is accessible to blind people, people with motor
impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as
accessible as possible at all times. We utilize an accessibility interface that
allows persons with specific disabilities to adjust the website’s UI (user
interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the
background and optimizes its accessibility level constantly. This application
remediates the website’s HTML, adapts its functionality and behavior for
screen-readers used by blind users, and for keyboard functions used by
individuals with motor impairments.
If you wish to contact the website’s owner please use the website's form
Screen-reader and keyboard navigation
Our website implements the ARIA attributes (Accessible Rich Internet
Applications) technique, alongside various behavioral changes, to ensure blind
users visiting with screen-readers can read, comprehend, and enjoy the website’s
functions. As soon as a user with a screen-reader enters your site, they
immediately receive a prompt to enter the Screen-Reader Profile so they can
browse and operate your site effectively. Here’s how our website covers some of
the most important screen-reader requirements:
1. Screen-reader optimization: we run a process that learns the website’s
components from top to bottom, to ensure ongoing compliance even when
updating the website. In this process, we provide screen-readers with
meaningful data using the ARIA set of attributes. For example, we provide
accurate form labels; descriptions for actionable icons (social media icons,
search icons, cart icons, etc.); validation guidance for form inputs;
element roles such as buttons, menus, modal dialogues (popups), and others.
Additionally, the background process scans all of the website’s images. It
provides an accurate and meaningful image-object-recognition-based
description as an ALT (alternate text) tag for images that are not
described. It will also extract texts embedded within the image using an OCR
(optical character recognition) technology. To turn on screen-reader
adjustments at any time, users need only to press the Alt+1 keyboard
combination. Screen-reader users also get automatic announcements to turn
the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with popular screen readers such as JAWS,
NVDA, VoiceOver, and TalkBack.
2. Keyboard navigation optimization: The background process also adjusts the
website’s HTML and adds various behaviors using JavaScript code to make the
website operable by the keyboard. This includes the ability to navigate the
website using the Tab and Shift+Tab keys, operate dropdowns with the arrow
keys, close them with Esc, trigger buttons and links using the Enter key,
navigate between radio and checkbox elements using the arrow keys, and fill
them in with the Spacebar or Enter key.
Additionally, keyboard users will find content-skip menus available at any
time by clicking Alt+2, or as the first element of the site while navigating
with the keyboard. The background process also handles triggered popups by
moving the keyboard focus towards them as soon as they appear, not allowing
the focus to drift outside.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F”
(forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Disability profiles supported on our website
* Epilepsy Safe Profile: this profile enables people with epilepsy to safely
use the website by eliminating the risk of seizures resulting from flashing
or blinking animations and risky color combinations.
* Vision Impaired Profile: this profile adjusts the website so that it is
accessible to the majority of visual impairments such as Degrading Eyesight,
Tunnel Vision, Cataract, Glaucoma, and others.
* Cognitive Disability Profile: this profile provides various assistive
features to help users with cognitive disabilities such as Autism, Dyslexia,
CVA, and others, to focus on the essential elements more easily.
* ADHD Friendly Profile: this profile significantly reduces distractions and
noise to help people with ADHD, and Neurodevelopmental disorders browse,
read, and focus on the essential elements more easily.
* Blind Users Profile (Screen-readers): this profile adjusts the website to be
compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A
screen-reader is installed on the blind user’s computer, and this site is
compatible with it.
* Keyboard Navigation Profile (Motor-Impaired): this profile enables
motor-impaired persons to operate the website using the keyboard Tab,
Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M”
(menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to
jump to specific elements.
Additional UI, design, and readability adjustments
1. Font adjustments – users can increase and decrease its size, change its
family (type), adjust the spacing, alignment, line height, and more.
2. Color adjustments – users can select various color contrast profiles such as
light, dark, inverted, and monochrome. Additionally, users can swap color
schemes of titles, texts, and backgrounds with over seven different coloring
options.
3. Animations – epileptic users can stop all running animations with the click
of a button. Animations controlled by the interface include videos, GIFs,
and CSS flashing transitions.
4. Content highlighting – users can choose to emphasize essential elements such
as links and titles. They can also choose to highlight focused or hovered
elements only.
5. Audio muting – users with hearing devices may experience headaches or other
issues due to automatic audio playing. This option lets users mute the
entire website instantly.
6. Cognitive disorders – we utilize a search engine linked to Wikipedia and
Wiktionary, allowing people with cognitive disorders to decipher meanings of
phrases, initials, slang, and others.
7. Additional functions – we allow users to change cursor color and size, use a
printing mode, enable a virtual keyboard, and many other functions.
Assistive technology and browser compatibility
We aim to support as many browsers and assistive technologies as possible, so
our users can choose the best fitting tools for them, with as few limitations as
possible. Therefore, we have worked very hard to be able to support all major
systems that comprise over 95% of the user market share, including Google
Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA
(screen readers), both for Windows and MAC users.
Notes, comments, and feedback
Despite our very best efforts to allow anybody to adjust the website to their
needs, there may still be pages or sections that are not fully accessible, are
in the process of becoming accessible, or are lacking an adequate technological
solution to make them accessible. Still, we are continually improving our
accessibility, adding, updating, improving its options and features, and
developing and adopting new technologies. All this is meant to reach the optimal
level of accessibility following technological advancements. If you wish to
contact the website’s owner, please use the website's form
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