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GET https://benlomandconnect.com/

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Text Content

***OFFICES CLOSED MONDAY FOR MEMORIAL DAY***

All Ben Lomand Connect offices will be closed on Monday, May 30th in honor of
Memorial Day. All of us at Ben Lomand Connect humbly recognize the sacrifice of
many family members throughout our service area, as loved ones paid the ultimate
sacrifice while in the service of our country. May we never forget their names
and faces. Our 24/7 local Customer Support Center stands ready to help you by
web chat or through any of the numbers on the link below.

Contact us here
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 * 
 * Online Bill Pay
   
   LOGIN TO YOUR BEN LOMAND ACCOUNT
   
   GO TO MY ACCOUNT
   
   Login Now
   
    * Register for Online Account Access
    * Reset My Password
    * Make a One-Time Payment


 * Residential
   * Internet Services
   * Digital TV
   * Voice Services
   * Medical Alert System
   * Home Security & Monitoring
   * Bundle Plans
   * Total Connect
 * Business
   * Managed IT Services
   * Business Internet Services
   * Business Phone Services
   * Digital TV
   * Hosted Phone System
   * Business Security & Monitoring
   * Technical Support and Caller Solutions
 * Sign Up for Services
 * My Account
   * Online Bill Pay
   * Webmail (benlomand.net)
   * Greymail
   * Apps Portal Login
 * News
   * News & Announcements
   * BL Connection Magazine
   * The BLC Connection Podcast
 * About Us
   * Our Company
   * Board of Directors
   * Management Team
   * Jobs
   * Scholarships
   * Youth Tour
 * Contact Us


 * Online Bill Pay
   
   LOGIN TO YOUR BEN LOMAND ACCOUNT
   
   GO TO MY ACCOUNT
   
   Login Now
   
    * Register for Online Account Access
    * Reset My Password
    * Make a One-Time Payment


Ben Lomand Connect Business Technical Support and Caller Solutions

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 * Managed IT Services
 * Business Internet Services
   * Business Broadband
   * Business Wi-Fi
   * Domain Names
   * Website Hosting
 * Business Phone Services
 * Hosted Phone System
 * Digital TV
 * Business Security & Monitoring
 * Technical Support and Caller Solutions


TECHNICAL SUPPORT AND CALLER SOLUTIONS

The support you need while building and operating a broadband network

We’re not just taking calls. We’re solving your customers’ problems.

 1. Resolution: resolving your customers’ issues on the first call
 2. Customer Experience: creating a positive overall experience for your
    customers
 3. Support: providing critical support that allows you to focus on operations


CUSTOM KNOWLEDGE BASE



The broadband business is always evolving, and our technicians stay on top of
changes in technology. As new systems, devices and approaches are introduced,
information is constantly added to an electronic knowledge base customized to
your network. When your customers call for support, our technicians have a
wealth of information at their fingertips to research error messages and quickly
identify, troubleshoot and resolve customer issues. This collaborative knowledge
base allows our team members to provide quality support with your
company-specific data.


FULLY EQUIPPED LAB



Sometimes the best way to help a customer troubleshoot their broadband
connection is to simulate their particular setup and circumstance. We have
invested in a comprehensive support lab that includes components from an
ever-increasing number of vendors, enabling our team members to recreate a
caller’s network setup — from ONTs, routers and security systems to set-top
boxes, IP phone systems and more.

Brands of equipment in the lab:

 * ADTRAN
 * Android
 * Apple
 * Calix
 * Cisco
 * Comtrend
 * Honeywell
 * Polycom
 * Roku
 * SR100
 * VisionNet
 * Zyxel


75 % REDUCTION IN TRUCK ROLLS

Your organization could see up to 75% reduction in truck rolls.


93 % FIRST CALL RESOLUTION

Your organization could see up to 93% first-call resolutions.


ALL YOU NEED TO CREATE AN AMAZING CUSTOMER SERVICE EXPERIENCE



 * Detailed Reports
 * 17+ Years Experience


A DIFFERENT APPROACH


ELECTRIC UTILITIES AND BROADBAND

As an electric distribution utility, you have a commitment to outstanding
customer service. We match that commitment with our deep knowledge of technology
and our years of experience to provide Technical Support and Caller Solutions to
your customers.

Partner with a company that not only shares your customer philosophy, but also
understands the challenges of supporting IP-based services.




TRADITIONAL POWER OUTAGE REPORTING

Network Support Services also provides traditional reporting services for power
outages. As your response center, we will take outage calls 24/7, after hours or
only when you need overflow support. We will collect caller information and
deliver it to you in a format that best meets your needs.


OFFICE AND CONTACT INFORMATION


MCMINNVILLE

311 North Chancery Street
McMinnville, TN 37110

More Info




CROSSVILLE

205 O'Brien Drive
Crossville, TN 38557

More Info


SPARTA

502 Ben Lomand Drive
Sparta, TN 38583

More Info




TRACY CITY

67 Main Street
Tracy City, TN 37387

More Info


SPENCER

(Citizens Tri-County Bank)

*For bill payments only

489 Spring Street
Spencer, TN 38585

More Info




MANCHESTER

(Coffee County Administrative Plaza)

*Check/card payments only

1335 McArthur Street
Manchester, TN 37355

More Info


QUICK LINKS

 * Legal Notifications
 * Locations
 * Online Directory




CONTACT

Phone: (800) 974-7779


FacebookTwitterInstagramLinkedInYoutube
 * Accessibility Notice
 * Do Not Sell My Info
 * Equal Opportunity Employer
 * Non-Discrimination Statement
 * Privacy Policy
 * Terms of Use
 * About Us
 * Youth Tour

A Powerful Creation
© 2022 Copyright Ben Lomand Connect
 * 
 * Residential
   * Internet Services
   * Digital TV
   * Voice Services
   * Medical Alert System
   * Home Security & Monitoring
   * Bundle Plans
   * Total Connect
 * Business
   * Managed IT Services
   * Business Internet Services
   * Business Phone Services
   * Digital TV
   * Hosted Phone System
   * Business Security & Monitoring
   * Technical Support and Caller Solutions
 * Sign Up for Services
 * My Account
   * Online Bill Pay
   * Webmail (benlomand.net)
   * Greymail
   * Apps Portal Login
 * News
   * News & Announcements
   * BL Connection Magazine
   * The BLC Connection Podcast
 * About Us
   * Our Company
   * Board of Directors
   * Management Team
   * Jobs
   * Scholarships
   * Youth Tour
 * Contact Us

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CONTACT US!

We're not around, but we'd love to chat another time.


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Contact us