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Text Content

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 * About
 * Conferences
   * Customer Experience & Sales Excellence
   * Leadership & Management
   * Relational & Emotional Intelligence
   * Brands and Luxury
   * Women Leadership
 * Trainings
   * Leadership & Management
   * Customer Experience & Sales
   * Emotional & Relationship Intelligence
   * Brands & Luxury
   * Communication & Presentation
   * Online Trainings
   * Individual coaching
 * Consulting
 * Clients
 * News
   * PODCASTS
   * News
   * Publications
 * Contact
 * 
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DR.MICHAELA MERK




SPEAKER, CONSULTANT, COACH, AUTHOR, PROFESSOR


EXPERT IN


 * LUXURY & PREMIUM BRANDS


 * CUSTOMER & BRAND EXPERIENCE


 * LEADERSHIP & RELATIONAL INTELLIGENCE




Belongs to the 10% Certified Speaking Professional® (CSP), the highest honor in
Public Speaking & Training offered by the National Speakers Association of the
United States. Among the 25,000 certified, we are only 4 French, including 2
women.
Top 100 Trainer & Keynote Speaker, since 2010.
Highest international certification for virtual speaking, offered by the
e-speakers.
The TripAdvisor of the Keynote Speakers, Proven Expert is an international tool
for rating speakers and trainers on their performance. Feel free to share your
experience with me !
French label attesting the service quality provided to my customers.



MY EXPERTISE



Expert in Leadership, Client Experience, Relational & Emotional Intelligence.

For over 20 years, I have been advisor, trainer and speaker to some of the
world’s most successful luxury companies that want to level up their value.
Those missions I conduced for such organisations aimed to build powerful brands,
leaders and client experiences through what we call Relational Intelligence
(RI).

Relational Intelligence is the art of connecting, analysing, and adapting to
people in order to engage them in close and long-lasting relationships. It is a
key leadership quality to succeed in today’s complex and challenging world.

Companies with talents who master Relational Intelligence will easily attract
clients, empower other employees, suppliers, and every other stakeholder
contributing to the company’s success. Relational & Emotional Intelligence are
the true trigger to a memorable experience, so that both clients & employees now
become Brand Ambassadors. 

Merk Vision is certified Qualiopi and DataDock by the French government for its
rigorous training and mentoring.


About Merk Vision



MY SERVICES



Based on the secrets of Relationship Intelligence (RI) we help companies build
powerful brands and client experiences through:




CONFERENCES

Inspiring & Engaging


TRAININGS & COACHINGS

Personalized, Intense, Result-oriented


CONSULTING

Efficient & Tailor-made


MY BACKGROUND



My passion in motivating people allowed me to successfully manage and coordinate
international teams as Retail director and General Manager for premium
companies, namely Estée Lauder Companies, L’Oréal and Marionnaud.

Since the creation of Merk Vision, I developed conferences & trainings for
international luxury groups, including LVMH, Richemont, Hermes and Chanel, but
also smaller companies and other industries who want to learn from the best.

I obtained a PhD in Marketing in 2012, and wrote numerous business and academic
articles about Luxury & Management, among which, my latest book “Luxury Sales
Force Management: Strategies for Winning Over Your Brand Ambassadors,” has
become an important resource for executives in the premium & luxury industries.

In addition, I taught Luxury Marketing & Management in leading international
business schools and Universities including Sciences Po Paris, ESSEC, IÉSEG,
University of St Gallen, and lately Audencia.


About Merk Vision


PUBLICATIONS


 * Luxury Sales Force Management
   Strategies for winning over your brand ambassadors.
 * Salesperson-Brand Relationship
   Dimensions & impact of private brand retailing.
 * The Dark Side of Salesperson
   Customer Perception & Salespersons’ Positioning.
 * Dilemma in Champagne : Innovate or Conserve ?
   Response to the emergence of Competitors & Substitutes.
 * The Magic of Luxury : 30 avenue Montaigne, it’s DIORissime !
   Brand new experience delivered at the historical store Dior.
 * The Power of Relational Intelligence – Post COVID Zoom
   Positive impact of Relational Intelligence on the work environment


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CONTACT MERK VISION





ConferenceTrainingConsultingCoaching
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 * 
 * 
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 * About
 * Conferences
   * Customer Experience & Sales Excellence
   * Leadership & Management
   * Relational & Emotional Intelligence
   * Brands and Luxury
   * Women Leadership
 * Trainings
   * Leadership & Management
   * Customer Experience & Sales
   * Emotional & Relationship Intelligence
   * Brands & Luxury
   * Communication & Presentation
   * Online Trainings
   * Individual coaching
 * Consulting
 * Clients
 * News
   * PODCASTS
   * News
   * Publications
 * Contact
 * 
 * 
 * 



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