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Bridge Cloud Home BOC for Microsoft Teams BOC for RingCentral BOC for Cisco CUCM


BRIDGE OPERATOR CONSOLE FOR MICROSOFT TEAMS


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License Portal

One of the most exciting features of Microsoft Teams is the new attendant
console from Bridge Communications. This product, Bridge Operator Console, is
designed for people who handle a lot of audio calls, such as receptionists, call
center agents, or support staff. The attendant console allows you to easily
manage multiple calls at once, transfer calls to other users or groups, and see
the availability and status of your colleagues. The attendant console also
integrates with your calendar, contacts, tasks, and voicemail, so you can access
all the information you need in one place. Bridge Operator Console is a powerful
tool that will make using Teams easier and more efficient for you and your
callers.



BRIDGE OPERATOR CONSOLE FOR RINGCENTRAL


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License Portal

Bridge Operator Console is our flagship attendant console for RingCentral
Unified Communications. Bridge Operator Console is perfect for the modern
workplace. It offers full call control, predictive transfer, related people,
messaging, sms and intercom, and much more. The latest generation, which is part
of the Cloud Suite, does not require any installation. It runs in any modern
browser, giving the users, and system administrators maximum ease and
flexibility. BOC works closely with RingCentral to ensure feature parity. BOC
extends RingCentral with MS presence, call queue visibility and cherry picking,
parking lot visibility and filters, and much more. Supercharge your caller
experience.



30 Day Trial. Start Today.


BRIDGE OPERATOR CONSOLE FOR MICROSOFT TEAMS

One of the most exciting features of Microsoft Teams is the new attendant
console from Bridge Communications. This product, Bridge Operator Console, is
designed for people who handle a lot of audio calls, such as receptionists, call
center agents, or support staff. The attendant console allows you to easily
manage multiple calls at once, transfer calls to other users or groups, and see
the availability and status of your colleagues. The attendant console also
integrates with your calendar, contacts, tasks, and voicemail, so you can access
all the information you need in one place. Bridge Operator Console is a powerful
tool that will make using Teams easier and more efficient for you and your
callers.
Teams users who are "phone first" users need the power and flexibility of Bridge
Operator Console. Without it, their productivity suffers, and so does the caller
experience for customers.

Only $99 per month per license

30 Day Trial Begins on Launch

Available for purchase directly in our portal or from our vast reseller network!

Official Distributer for Reseller Network



BRIDGE OPERATOR CONSOLE VIDEOS

ABOUT MICROSOFT TEAMS

Microsoft Teams and Bridge Operator Console are two powerful tools that can
enhance your business communication and collaboration. Microsoft Teams is a
cloud-based platform that allows you to chat, call, meet, and share files with
your colleagues and external partners. Bridge Operator Console is a software
application that integrates with Microsoft Teams and provides advanced call
handling features, such as click and touch transfers, presence monitoring, call
reports, AI predictive transfer, and more. Together, they can help you
streamline your workflows, improve your customer service, and increase your
productivity.
Microsoft Teams is a cloud-based platform that enables collaboration and
communication among teams and organizations. It offers features such as chat,
video conferencing, file sharing, app integration, and more. Microsoft Teams is
designed to help teams work together more effectively and efficiently, whether
they are in the same office or across the globe. Microsoft Teams is part of the
Microsoft 365 suite of products, which means it integrates seamlessly with other
Microsoft apps and services, such as Outlook, SharePoint, OneDrive, Word, Excel,
PowerPoint, and more. Microsoft Teams also supports third-party apps and tools,
such as Zoom, Slack, Trello, Asana, and more. Microsoft Teams is available for
Windows, Mac, Linux, iOS, Android, and web browsers. It can be accessed from any
device with an internet connection. Microsoft Teams is a powerful and versatile
tool that can help teams of any size and industry achieve their goals and
objectives.

BRIDGE OPERATOR CONSOLE SHORTCUTS

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YouTube Videos

BRIDGE OPERATOR CONSOLE FEATURES

Feature Description Call Control Answer, Hold, Resume, Transfer, Safe Transfer,
Add to Call and Hangup calls quickly and easily. Predictive Transfer 5 parallel
machine learning algorithms display the users most likely to receive the
incoming call automatically, saving hundreds of hours a year. Customize View
Change it up with large or small photos, grids or card, and more. Related People
Quickly find a user's manager and direct reports. This feature is a great time
saver. Queue Visibility See which queue the ringing call came into. Delegate
Visibility See which delegate the ringing call is for, and their live presence.
Tag Users Real-time notifications of presence changes for tagged users. Queue
Override Take multiple queue calls at once. Presence See real-time Microsoft
presence from Teams and Outlook including calendar. Calendar Visibility See
shared calendars, or enable an additional app for free busy view of everyone
without sharing. User Groups Create advanced group, that adapt to new users
automatically. Reports A wide variety of call history, actions, and usage
reports are available. Visual Voicemail See, play, and delete voice messages
right in the app. Tasks Built in integration with Microsoft Planner and ToDo.
User Notes Make shared BOC notes on any user, with auto expiration. Call Notes
Makes note about a caller that pass through to other BOC users for 24 hours.
Screen Pop Push caller information to a variety of CRMs.



BRIDGE OPERATOR CONSOLE FOR RINGCENTRAL

Bridge Operator Console is our flagship attendant console for RingCentral
Unified Communications. Bridge Operator Console is perfect for the modern
workplace. It offers full call control, predictive transfer, related people,
messaging, sms and intercom, and much more. The latest generation, which is part
of the Cloud Suite, does not require any installation. It runs in any modern
browser, giving the users, and system administrators maximum ease and
flexibility. BOC works closely with RingCentral to ensure feature parity. BOC
extends RingCentral with MS presence, call queue visibility and cherry picking,
parking lot visibility and filters, and much more.

Only $99 per month per license

30 Day Trial Begins on Launch

Available for purchase directly from RingCentral or in our portal!




BRIDGE OPERATOR CONSOLE VIDEOS

ABOUT RINGCENTRAL

RingCentral is a cloud-based unified communications platform that offers voice,
video, messaging, and collaboration solutions for businesses of all sizes.
Bridge Operator Console is a powerful attendant console solution that integrates
with RingCentral to enhance the productivity and efficiency of receptionists and
operators. With Bridge Operator Console, users can access full call control,
predictive transfer, related people, messaging, SMS, and intercom features from
any modern web browser. Bridge Operator Console also supports Microsoft 365
Teams and Outlook presence, AI predictive transfer, park and queue visibility
and picking, and more. Bridge Operator Console is available for RingCentral with
Verizon, Avaya, Mitel, Vodafone, AT&T Office@Hand, BT Cloud Phone, and TELUS
Business Connect, and all other RingCentral partners.
RingCentral is a cloud-based communications platform that offers messaging,
video, and phone services for small businesses and enterprise companies.
RingCentral allows users to communicate and collaborate with team members,
customers, and partners from any device and location. RingCentral also
integrates with popular business applications such as Google Workspace,
Salesforce, and Microsoft 365, and provides custom workflows with RingCentral
APIs. RingCentral aims to deliver intelligent, connected experiences for
customers and employees with its unified app.

BRIDGE OPERATOR CONSOLE SHORTCUTS

Launch Bridge Operator Console License Portal Using with RC Direct Routing in
Teams YouTube Videos

BRIDGE OPERATOR CONSOLE FEATURES

Feature Description Call Control Answer, Hold, Resume, Transfer, Park and Hangup
calls quickly and easily. Predictive Transfer 5 parallel machine learning
algorithms display the users most likely to receive the incoming call
automatically, saving hundreds of hours a year. Related People Quickly find a
user's related people. This feature is a great time saver. Queue Visibility See
live call queue information including callers. Queue Pickup Pickup multiple
queue calls in order you desire. Presence See the presence status of all users
on the system quickly and easily. Microsoft Teams Presence See the presence
status of all Microsoft Teams users on the system quickly and easily. Instant
Message Send and Receive instant message with other users. Microsoft 365 Support
See Microsoft 365 Groups, Organization Contacts, and Personal Contacts with full
call control. SMS Send and Receive SMS messages with users mobile devices. Park
For Park a call for a specific user. They will be notified with an instant
message that contains a link for them to retrieve the call. Phone Intercom Make
an intercom call to a supported RingCentral phone. Fax Send a file as a fax to a
number or contact. User Groups View all users by department is automatically
created groups. View and edit members of RingCentral Teams. Call Recording
Record a call. Playback window to listen to recorded calls. Smart Search Use
your voice to search for a user or system endpoint. Reports A wide variety of
call history, actions, and usage reports are available.



BRIDGE OPERATOR CONSOLE FOR CISCO CUCM

Bridge Operator Console is our flagship attendant console for Cisco Unified
Communications. Bridge Operator Console is perfect for the modern workplace. It
offers full call control, predictive transfer, related people, calendar
visibility, phone messaging and paging, and much more. The latest generation,
which is part of the Cloud Suite, does not require any installation. It runs in
any modern browser, giving the users, and system administrators maximum ease and
flexibility.

Start at Only $29 per month per license

30 Day Trial Begins on Launch

Available for purchase directly in our portal!




BRIDGE OPERATOR CONSOLE VIDEOS

ABOUT CISCO

Cisco is a leading provider of networking solutions for businesses and
organizations. Cisco Unified Communications Manager (CUCM) is a software
platform that manages voice, video, and data communications across multiple
devices and applications. Bridge Operator Console is a web-based attendant
console solution that integrates with CUCM and offers features such as call
handling, presence, directory, messaging, and reporting. Bridge Operator Console
can run on any modern web browser and does not require any installation or
maintenance on the client side. Bridge Operator Console is designed to improve
the efficiency and productivity of receptionists, operators, and administrators
who manage calls and communications for Cisco phone systems.
Cisco Call Manager is a software-based call-processing system that serves as the
core of Cisco's unified communications platform. It provides voice, video,
mobility, and presence services for businesses of all sizes, from small offices
to large enterprises. Cisco Call Manager integrates with various Cisco and
third-party devices, such as IP phones, gateways, conferencing bridges, and
applications. It also supports a range of features and functions, such as call
routing, call forwarding, call transfer, call park, call pickup, hunt groups,
auto attendant, voicemail, and more. Cisco Call Manager is designed to be
scalable, reliable, and secure, with high availability and disaster recovery
options. It can be deployed on-premises, in the cloud, or in a hybrid model.

BRIDGE OPERATOR CONSOLE SHORTCUTS

Launch Bridge Operator Console License Portal Bridge Supervisor Reports Bridge
Finesse Admin Bridge Company Directory YouTube Videos

BRIDGE OPERATOR CONSOLE FEATURES

Feature Description Call Control Answer, Hold, Resume, Transfer, Park and Hangup
calls quickly and easily. Predictive Transfer 5 parallel machine learning
algorithms display the users most likely to receive the incoming call
automatically, saving hundreds of hours a year. Related People Quickly find a
user's manager and direct reports. This feature is a great time saver. Queue
Visibility See live call queue information including callers. Presence Universal
combined presence from phone, Jabber, Skype for Business, Lync, Exchange and
more. Microsoft Teams Presence See the presence status of all Microsoft Teams
users on the system quickly and easily. Extension Mobility Allows user's to
select their device after login. User's can move from station to station and
phone to phone without installation. Calendar Visibility Works with our Exchange
Connector to allow visibility into user's schedule without the need for sharing.
Detail level controllable by system admin. Park For Park a call for a specific
user. Their client will notify them automatically of a parked call. Users
running the client can call control parked calls for them with the notification
screen, including swap a current call with a parked call. If you have configured
phone messaging on the server, their IP phone will also make a sound, and
display a screen with the park call notification, and option buttons. BOC is
also able to send an automatic XMPP chat message with parked call details. Phone
Paging Send voice pages to a single phone, or group of phones. This does not
user up a phone line, and won't interfere with any existing call. Phone
Messaging Send text messages to a single phone, or group of Cisco desk phones.
Cisco Finesse Users can sign in and out of Finesse. User's can see call
information, and record calls. User Groups Create local or global users groups.
Access server created groups. My Address Book A personal directory or 3rd party
numbers. Global Address Book A shared directory that can be hooked easily to any
3rd party data source as well. Administrators can decided who has write access
on the server. Support import from CSV files as well. Excluded Objects Easily
exclude extensions, park ranges, and location object from view on a per user
basis. Shared Lines - Hunt Groups Displays accurate ringing and talking data on
Cisco shared lines. Only shows the answering party as talking. Hunt Group
detection, and display is also supported on all lines. Reports A wide variety of
call history, actions, and usage reports are available.





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