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TWG INC.

How a Leading Manufacturer Scaled Surveillance Coverage Across Manufacturing &
Office Facilities
Ken Kellenberger, Director of IT
Cameras
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 * 40,000 SQ. FT.
   
   Manufacturing Area


 * 60,000 SQ. FT.
   
   Office Space


 * 40+
   
   Cameras


BACKGROUND

TWG, an operating company of the Dover Corporation, is a leading manufacturer
that delivers innovative equipment, software and digital solutions. With
headquarters in the US, Canada and India, TWG combines forward-thinking ideas
with superior-quality materials to yield reliable and efficient solutions.

When Ken Kellenberger, Director of IT at TWG, became responsible for physical
security, he quickly discovered that the legacy surveillance system failed to
reliably meet the security needs of TWG’s manufacturing and office facilities.


CHALLENGES

Unreliable Camera System

When the IT Department was tasked with the responsibility of owning physical
security, Ken faced the challenge of operating an unreliable legacy surveillance
system. The cameras frequently experienced downtime, leaving substantial gaps in
coverage. Troubleshooting the system took a minimum of three hours a week,
removing his lean team from focusing on providing infrastructure, networking and
ERP support for the organization.  

Different Operating Systems & Infrastructure

With varying infrastructure and equipment in place, day-to-day management and
equipment maintenance was burdensome. Older parts of the building utilized CCTVs
that recorded locally on a VCR, while newer arms of the building installed IP
cameras that had the ability to stream live footage, but couldn’t record. The
fragmented approach to video security resulted in poor coverage, and the
inability to playback videos in response to incidents.

Drain on IT Resources

The process of footage retrieval was inefficient and required Ken to manually
pull videos for the HR Department every time an incident occurred. The inability
to give authorized users an easy way to access footage prompted Ken to find
another solution that could streamline the process of incident resolution.


WHY VERKADA?

While evaluating new security solutions, Ken’s goal was to find a cloud-based
camera system that could simplify surveillance management and eliminate the need
for additional equipment, such as NVRs and DVRs.

Simple To Manage and Maintain

> “Knowing that I’m notified immediately if a camera experiences downtime gives
> me a high level of confidence that the system is always working as it should
> be.”

Having a centralized video management system allows Ken to stay on top of
surveillance management without having to dedicate time to conduct manual
audits. Additionally, the smart system is backed by software that deploys
software and firmware updates automatically, leaving Ken with the assurance that
security cameras are always up to date with the latest security compliance and
regulations.

Scales Across Locations

> “Our manufacturing warehouse and office space is easily over 100,000 square
> feet. It’s a large area to cover, but Verkada’s solution is straightforward
> and incredibly easy to get up and running.”

When planning the deployment, Ken decided to hire a trusted partner to install
the cameras– this would allow Ken and his team to focus on their primary
department obligations. The rollout was effortless, and in a couple of weeks, 40
cameras were successfully deployed and accessible on the Verkada software.

Intuitive Management Software

> “It took (my team) no time at all to understand how to use the system. In a
> day, we felt like we’d been Verkada for years.”

With the ability to grant additional user seats at no cost, Ken has shared
access to footage with his Human Resources team and key executives. “You don’t
need to be technical to understand how to use the software. You can find exactly
what you’re looking for in seconds,” Ken shares. He and his team also have the
ability to manage surveillance on the mobile app, making remote monitoring
effortless.


WHAT’S NEXT?

In the near future, Ken plans on deploying 84 additional cameras in the U.S. TWG
facility. Additionally, he plans on utilizing security footage to lower the
number of workplace incidents by building processes that proactively mitigate
risks before they occur.


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