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TERMS & POLICIES

Privacy Policy
Terms of ServicePrivacy PolicyData Processing AddendumSupport PolicyPremier
Services PolicyCookie PolicySecurity PolicySubprocessors ListE.U. - U.S. and
Swiss - U.S. Privacy Shield PolicyIntercom Website Terms of UseAcademy
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 * Privacy Policy
   Purpose and Scope
   Personal Data Collected by Intercom
   How and Why We Use Your Personal Data
   Sharing Your Personal Data
   Retention of Your Personal Data
   Transfers of Your Personal Data
   Privacy Shield
   How We Store and Safeguard Personal Data
   Your Privacy Rights and Choices
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PRIVACY POLICY

Print page
Effective day 16 February 2023


1. PURPOSE AND SCOPE

1.1 At Intercom, we respect your privacy and data protection rights and
recognize the importance of protecting the personal data we collect and process.
This Privacy Policy is designed to help you to understand what personal data we
collect about you and how we use and share it.

1.2 When we refer to Intercom, we mean Intercom R&D Unlimited Company, a company
registered in Ireland with a registered address at 2nd Floor, Stephen Court,
18-21 Saint Stephen's Green, Dublin 2; Intercom, Inc. a Delaware corporation
with offices at 55 2nd Street, 4th Fl., San Francisco, CA 94105, USA; and
Intercom's group companies ("Intercom", "we", "us", "our").

1.3 This Privacy Policy applies to you if you:

 * interact with any of Intercom’s websites (including www.intercom.com and
   www.intercom.io) or our social media pages (collectively, the "Sites")
   ("website users");
 * visit any of Intercom’s premises ("office visitors");
 * attend an Intercom event or an event which Intercom sponsors ("event
   attendees");
 * use Intercom's communication and messaging products, customer workspaces,
   mobile applications, and our other applications and services (collectively,
   the "Intercom Services") ("customers");
 * interact with any of Intercom's end user messenger domains (including
   widget.intercom.io and api-iam.intercom.io ("end-users");
 * are a marketing prospect, who is anyone whose data Intercom processes for the
   purposes of assessing customer eligibility ("marketing prospect"); or
 * receive marketing communications from Intercom.

1.4 For the purposes of the General Data Protection Regulation (or any successor
or equivalent legislation in the UK) ("GDPR"), either Intercom R&D Unlimited
Company or Intercom, Inc., Intercom Software UK Limited, Intercom Software
Australia Pty Ltd, or any other Intercom group company from time to time, is the
controller of your personal data.


2. PERSONAL DATA COLLECTED BY INTERCOM


2.1 PERSONAL DATA WE COLLECT AND RECEIVE

The personal data that we collect about you broadly falls into the categories
set out in the following table. Some of this information you provide voluntarily
when you interact with the Intercom Services and Sites, or when you attend an
event or visit our premises. Other types of information may be collected
automatically from your device, such as device data and service data. From time
to time, we may also receive personal data about you from third party sources
(as further described in the table).

WE MAY COLLECT THE FOLLOWING PERSONAL DATA ABOUT:

 * our website users;
 * recipients of marketing communications; and
 * marketing prospects.

REGISTRATION, CONTACT, AND COMPANY INFORMATION:

 * first and last names;
 * email addresses;
 * phone numbers;
 * avatars;
 * company name;
 * your role in your company.

PAYMENT INFORMATION:

 * credit card information;
 * billing and mailing addresses;
 * other payment-related information.

DEVICE DATA:

 * operating system type and version number, manufacturer and model;
 * browser type;
 * screen resolution;
 * IP address;
 * unique device identifiers.

SERVICE DATA:

 * the website you visited before browsing to the Intercom Services;
 * how long you spent on a page or screen;
 * how you interact with our emails;
 * navigation paths between pages or screens;
 * date and time;
 * pages viewed;
 * links clicked.

THIRD PARTY SOURCE DATA:

 * profile information gathered from social networking sites;
 * information that you have viewed or interacted with our content;
 * company information;
 * job titles;
 * avatars;
 * email addresses;
 * phone numbers;
 * addresses;
 * approximate geolocation data.

THE SOURCES OF THIS THIRD PARTY PERSONAL DATA MAY INCLUDE:

 * contact enrichment and lead generation providers; and
 * targeted online advertising providers

WE MAY COLLECT THE FOLLOWING PERSONAL DATA ABOUT OUR OFFICE VISITORS:

REGISTRATION, CONTACT AND COMPANY INFORMATION:

 * first and last names;
 * email addresses;
 * phone numbers;
 * company name;

PAYMENT INFORMATION:

 * credit card information;
 * billing and mailing addresses;
 * other payment-related information.

VISITATION DATA

 * time and date of arrival;
 * photograph ID;
 * signature;
 * CCTV footage.

WE MAY COLLECT THE FOLLOWING PERSONAL DATA ABOUT EVENT ATTENDEES:

REGISTRATION, CONTACT AND COMPANY INFORMATION:

 * first and last names;
 * email addresses;
 * phone numbers;
 * mailing addresses;
 * company name;
 * your role in your company.

VISITATION DATA

 * time and date of arrival;
 * photograph ID;
 * signature;
 * CCTV footage.

THIRD PARTY SOURCE DATA:

 * first and last names;
 * email addresses;
 * phone numbers;
 * mailing addresses;
 * company name;
 * your role in your company.

THE SOURCES OF THIS THIRD PARTY PERSONAL DATA MAY INCLUDE:

 * The event organizer

WE MAY COLLECT THE FOLLOWING PERSONAL DATA ABOUT OUR CUSTOMERS AND END-USERS (TO
THE EXTENT APPLICABLE):

REGISTRATION AND CONTACT INFORMATION:

 * first and last names;
 * email addresses;
 * phone numbers;
 * mailing addresses;
 * company name;
 * your role in your company.

PAYMENT INFORMATION:

 * credit card information;
 * billing and mailing addresses;
 * other payment-related information.

DEVICE DATA:

 * operating system type and version number, manufacturer and model;
 * browser type and language;
 * screen resolution;
 * IP address;
 * unique device identifiers.

SERVICE DATA:

 * the website you visited before browsing to the services;
 * how long you spent on a page or screen;
 * navigation paths between pages or screens;
 * session date and time; activity status (including first seen, last seen, last
   heard from - and last contacted);
 * pages viewed;
 * links clicked;
 * language preferences
 * tags applied within customer accounts
 * Intercom assigned user identifier.

THIRD PARTY SOURCE DATA

 * profile information gathered from social networking sites;
 * information that you have viewed or interacted with our content;
 * company information;
 * job titles;
 * avatars;
 * email addresses;
 * phone number;
 * approximate geolocation data.

THE SOURCES OF THIS THIRD PARTY PERSONAL DATA MAY INCLUDE:

 * Our identity resolution and insight management provider; and
 * Our geolocation IP intelligence provider


2.2 COOKIES AND OTHER TRACKING TECHNOLOGIES

Some device data, service data and third party source data is collected through
the use of first or third party cookies and similar technologies. The Intercom
Messenger service (and specifically the domains widget.intercom.io and
api-iam.intercom.io) does not collect, retain, or share data regarding a
particular user's activity across multiple websites or applications that are not
owned by Intercom. Intercom does assign each user a unique user ID within the
scope of an individual website, but does not collect or retain IP or any
information that would allow Intercom to identify the same particular user on
more than one website. For more information, please see Intercom's Cookie
Policy.

Do Not Track. Some Internet browsers may be configured to send "Do Not Track"
signals to the online services that you visit. We currently do not respond to
"Do Not Track" or similar signals. To find out more about "Do Not Track," please
visit http://www.allaboutdnt.com.


3. HOW AND WHY WE USE YOUR PERSONAL DATA

3.1 We collect and process your personal data for the following purposes and, if
you are from the European Economic Area (EEA), the UK or Switzerland, on the
following legal bases:

 * Providing and facilitating delivery of the Intercom Services and Sites: We
   process your personal data to perform our contract with you for use of our
   Services and Sites and to fulfill our obligations under applicable terms of
   service. Where we have not entered into a contract with you, we process your
   personal data in reliance on our legitimate interests to operate and
   administer the Intercom Services and Sites. For example, to create,
   administer and manage your account.
 * Communicating with you about the Intercom Services and providing customer
   support: We may send you service, technical and other administrative messages
   in reliance on our legitimate interests in administering the Intercom
   Services. For example, we may send you messages about the availability or
   security of the Intercom Services. We also process your personal data to
   respond to your comments and questions and to provide customer care and
   support.
 * Improving the Intercom Services and Sites: We process your personal data to
   improve and optimize the Intercom Services and Sites and to understand how
   you use the Intercom Services and Sites, including to monitor usage or
   traffic patterns and to analyze trends and develop new products, services,
   features and functionality in reliance on our legitimate interests.
 * Sending marketing communications: We process your personal data to send you
   marketing communications via email, post or SMS about our products, services
   and upcoming events that might interest you in reliance on our legitimate
   interests or where we seek your consent. Please see the "Your Privacy Rights
   and Choices" section below to learn how you can control your marketing
   preferences.
 * Registering office visitors: We process your personal data for security
   reasons and for the purpose of hosting your visit to the extent such
   processing is necessary for our legitimate interests in protecting our
   premises and confidential information against unauthorized access and the
   safety of our staff and office visitors.
 * Managing event registrations and attendance: We process your personal data to
   plan and host events for which you have registered or that you attend,
   including sending related communications to you.
 * Maintaining security of the Intercom Services and Sites: We process your
   personal data to control unauthorized use or abuse of the Intercom Services
   and Sites, or otherwise detect, investigate or prevent activities that may
   violate Intercom policies or applicable laws, in reliance on our legitimate
   interests to maintain and promote the safety and security of the Intercom
   Sites and Services.
 * Displaying personalized advertisements: We process your personal data to
   advertise to you and to provide personalized information, including by
   serving and managing advertisements on our Sites and on third party sites, in
   reliance on our legitimate interests to support our marketing activities and
   advertise our products and services or, where necessary, to the extent you
   have provided your consent.
 * Carrying out other legitimate business purposes: including invoicing, audits,
   fraud monitoring and prevention.
 * Complying with legal obligations: We process your personal data when
   cooperating or complying with public and government authorities, courts or
   regulators in accordance with our obligations under applicable laws and to
   protect against imminent harm to our rights, property or safety, or that of
   our users or the public, as required or permitted by law.

3.2 In certain circumstances, we may collect your personal data on a different
legal basis. If we do, or if we use your personal data for purposes that are not
compatible with, or are materially different than, the purposes described in
this notice or the point of collection, we will explain how and why we use your
personal data in a supplementary notice at or before the point of collection.
Where we refer to legal bases in this section we mean the legal grounds on which
organizations can rely when processing personal data.

3.3 Please note these legal bases only apply to you if you are resident in the
EEA, the UK or Switzerland.

3.4 If you have any questions about our legal bases for processing your personal
data, please contact us through our Privacy Request Form.


4. SHARING YOUR PERSONAL DATA

4.1 We may disclose some or all of the personal data we collect to the following
third parties:


TO INTERCOM GROUP COMPANIES:

 * Intercom Inc.;
 * Intercom R&D Unlimited Company;
 * Intercom Software UK Limited;
 * Intercom Software Australia Pty Ltd;
 * Any such other group companies, as may be added to this list from time to
   time.


SERVICE PROVIDERS:

 * Consultants and vendors engaged by us to support our provision of the
   Intercom Services and Sites and the operation of our business;
 * Any such other Service Providers, as may be added to the Subprocessor list,
   from time to time.


ADVERTISING PARTNERS:

Third party advertising companies may use cookies and similar technologies to
collect information about your activity on the Intercom Services and other
online services over time to serve you online targeted advertisements, including
the companies listed in the third-party cookies section of our Cookie Policy.


PROFESSIONAL ADVISORS:

Professional advisors, such as lawyers, auditors and insurers, in the course of
the professional services that they render to us.


COMPLIANCE WITH LAW ENFORCEMENT:

 * Comply with applicable laws, lawful requests, and legal process, such as to
   respond to subpoenas or requests from government authorities;
 * Protect our, your or others’ rights, privacy, safety or property (including
   by making and defending legal claims);
 * Enforce the terms and conditions that govern the Services; and
 * Prevent, identify, investigate and deter fraudulent, harmful, unauthorized,
   unethical or illegal activity, including cyberattacks and identity theft.


BUSINESS TRANSFERS:

 * Parties to transactions or potential transactions (and their professional
   advisors) involving a corporate divestiture, merger, consolidation,
   acquisition, reorganization, sale or other disposition of all or any portion
   of the business, assets, or equity interests of Intercom Group Companies
   (including, as part of a bankruptcy or similar proceeding).

4.2 Aggregated or anonymized information. We may also share aggregated or
anonymized information with third parties for other purposes. Such information
does not identify you individually, but may include usage, viewing and technical
information such as the websites you generally use, the configuration of your
computer, and performance metrics related to the use of websites which we
collect through our technology, products and services. If we are required under
applicable law to treat such information as personal data, then we will only
disclose it as described above. Otherwise, we may disclose such information for
any reason.

4.3 Third party websites. The Sites may also contain links to third party
websites. This Privacy Policy applies solely to information processed by us. You
should contact the relevant third party websites for more information about how
your personal data is processed by them.


5. RETENTION OF YOUR PERSONAL DATA

5.1 We retain your personal data only for as long as necessary to fulfill the
purposes set out in this Privacy Policy.

5.2 Note that content you post may remain on the Sites even if you cease using
the Sites or we terminate access to the Sites.


6. TRANSFERS OF YOUR PERSONAL DATA

6.1 The Intercom Services and Sites, and our messenger domains are provided and
hosted in the United States. If you are located outside the United States, we
may transfer, and process, your personal data outside of the country in which
you are resident to other Intercom Group Companies and our service providers
including to, Ireland, the UK, Australia and other such countries as we deem
appropriate from time to time. These countries may not have equivalent privacy
and data protection laws (and, in some cases, may not be as protective). We will
protect your personal data in accordance with this Privacy Policy wherever it is
processed.

6.2 Certain recipients (our service providers and other companies) who process
your personal data on our behalf may also transfer personal data outside the
country in which you are resident. Where such transfers occur, we will make sure
that an appropriate transfer agreement is put in place to protect your personal
data.

6.3 If you are a resident of the EEA, the UK or Switzerland, we will protect
your personal data when it is transferred outside of the EEA, the UK or
Switzerland by processing it in a territory which the European Commission has
determined provides an adequate level of protection for personal data; or
otherwise ensuring appropriate safeguards are in place to protect your personal
data. For transfers of your personal data to:

 * other Intercom Group Companies based in the US, following the invalidation of
   the Privacy Shield, we will rely on the Standard Contractual Clauses approved
   by the European Commission;
 * other Intercom Group Companies based outside of the US, we will rely on
   Standard Contractual Clauses approved by the European Commission; and
 * recipients who are located outside of the EEA, the UK or Switzerland,
   following the invalidation of the Privacy Shield we will rely on Standard
   Contractual Clauses.

In addition, while no longer relying on it to transfer personal data protected
under European data protection laws to the US, Intercom has certified under the
EU-US Privacy Shield and the Swiss-US Privacy Shield and continues to adhere to
the relevant Privacy Shield Principles for all the personal data we receive from
Europe.


7. PRIVACY SHIELD

 * Intercom, Inc. has certified its compliance with the EU-US Privacy Shield
   Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the US
   Department of Commerce regarding the collection, use and retention of
   personal data from the EEA, the UK and Switzerland. Although no longer
   relying on the Privacy Shield to validate its international transfers (see
   Section 6 above), Intercom, Inc. continues to adhere to and commit to apply
   the Privacy Shield Principles of Notice, Choice, Accountability for Onward
   Transfer, Security, Data Integrity and Purpose Limitation, Access, and
   Recourse, Enforcement, and Liability. If there is any conflict between the
   terms of this Privacy Policy and the Privacy Shield Principles, the Privacy
   Shield Principles shall govern. If there is any conflict between the Privacy
   Shield Principles and the Standard Contractual Clauses then the Standard
   Contractual Clauses shall govern.
 * For purposes of enforcing compliance with the Privacy Shield, we are subject
   to the investigatory and enforcement authority of the US Federal Trade
   Commission. Under certain circumstances, we may be required to disclose your
   personal data in response to valid requests by public authorities, including
   to meet national security or law enforcement requirements.
 * For more information about the Privacy Shield, see the US Department of
   Commerce's Privacy Shield website located at: https://www.privacyshield.gov.
   To review our certification on the Privacy Shield list, see the US Department
   of Commerce's Privacy Shield self-certification list located at:
   https://www.privacyshield.gov/list and search for "Intercom, Inc".
 * In compliance with the Privacy Shield Principles, Intercom Inc. commits to
   resolve complaints about our collection or use of your personal information.
   EU and Swiss individuals with inquiries or complaints regarding our Privacy
   Shield policy should first contact Intercom.
 * Intercom Inc. has further committed to cooperate with the panel established
   by the EU data protection authorities (DPAs) and the Swiss Federal Data
   Protection and Information Commissioner (FDPIC) with regard to unresolved
   Privacy Shield complaints concerning data transferred from the EU and
   Switzerland.
 * You may have the option to select binding arbitration for the resolution of
   your complaint under certain circumstances, provided you have taken the
   following steps: (1) raised your complaint directly with us and provided us
   the opportunity to resolve the issue; (2) made use of the independent dispute
   resolution mechanism identified above; and (3) raised the issue through the
   relevant data protection authority and allowed the US Department of Commerce
   an opportunity to resolve the complaint at no cost to you. To find out more
   about the Privacy Shield's binding arbitration scheme please see
   www.privacyshield.gov/article?id=My-Rights-under-Privacy-Shield.


8. HOW WE STORE AND SAFEGUARD PERSONAL DATA

We care about protecting personal data. That is why we put in place appropriate
measures that are designed to secure your personal data. You can find out more
about our technical and organizational safeguards on our Security page:
https://www.intercom.com/security.


9. YOUR PRIVACY RIGHTS AND CHOICES

9.1 Depending on your location and subject to applicable laws, you may have
certain data protection rights. If you are a resident of the EEA or the UK you
have the following data protection rights:

 * If you wish to access, correct, update or request deletion of your personal
   data, you can do so at any time.
 * You can object to processing of your personal data, ask us to restrict
   processing of your personal data or request portability of your personal
   data.
 * You have the right to opt-out of marketing communications we send you at any
   time. If you no longer wish to receive our newsletter and promotional
   communications, you may opt-out of receiving them by clicking on the
   "unsubscribe" or "opt-out" link in the communications we send you. Please
   note, however, that it may not be possible to opt-out of certain
   service-related communications. You can let us know at any time if you do not
   wish to receive marketing messages by contacting us on the Intercom Messenger
   or by contacting us using the contact details below.
 * Similarly, if we have collected and process your personal data with your
   consent, then you can withdraw your consent at any time. Withdrawing your
   consent will not affect the lawfulness of any processing we conducted prior
   to your withdrawal, nor will it affect processing of your personal data
   conducted in reliance on lawful processing grounds other than consent.
 * You have the right to complain to a data protection authority about our
   collection and use of your personal data. For more information, please
   contact your local data protection authority. Contact details for data
   protection authorities in the EEA and the UK are available here.

9.2 You can exercise any of these rights by submitting a request through our
Privacy Request Form.

9.3 If you are a California resident, you can find information about how we use
your personal data and about your privacy rights in Section 12 of this notice.

9.4 You can also exercise control over the following uses of your information:

 * Opt-Outs. We will provide you with an opportunity to opt-out of having
   personal data used for certain purposes when we ask for this information. If
   you decide to opt-out, we may not be able to provide certain features of our
   offerings. You can revoke your consent at any point by contacting us using
   the Contact Us link in the footer of this page or through our Privacy Request
   Form.


10. CHILDREN'S PRIVACY

Our Services and Sites are not intended for use by anyone under the age of 16.
Intercom does not knowingly collect personal data from anyone under the age of
16. If you are under 16, you may not attempt to register for our Services or
send any information about yourself to us, including your name, address,
telephone number, or email address. If we become aware that we have collected
personal data from someone under the age of 16 without verification of parental
consent, we will delete that information promptly. If you are a parent or legal
guardian of a child under 16 and believe that a child has provided us with their
personal data, please contact us at the email or mailing address provided at the
end of this Privacy Policy.


11. CHANGES TO THIS NOTICE AND QUESTIONS

11.1 We may amend this Privacy Policy from time to time in response to changing
legal, technical or business developments. When we update it, we will take
appropriate measures to inform you, consistent with the significance of the
changes we make. If we make material updates to this Privacy Policy we will
update the effective date at the top of the Privacy Policy.

11.2 If you have any questions, comments or concerns about this Privacy Policy
or the way your personal data is being used or processed by Intercom, please
submit any questions, comments or concerns using the Contact Us link in the
footer of this page.


12. COLLECTION AND USE OF PERSONAL DATA OF CALIFORNIA RESIDENTS


12.1 SCOPE

Except as otherwise provided, this Section 12 applies only if you are a
California resident. For purposes of this section, "Personal Information" has
the meaning given in the California Consumer Privacy Act ("CCPA"), the
California Privacy Rights Act of 2020 ("CPRA"), and any regulations promulgated
under either law, in each case, as amended from time to time.

This Section 12 does not apply to;

 * information exempted from the scope of the CCPA;
 * activities governed by a different privacy notice, such as notices we give to
   California personnel or job candidates; or
 * Personal Information we collect, use, and share on behalf of our customers as
   a "service provider" under the CCPA.


12.2 YOUR CALIFORNIA PRIVACY RIGHTS

You have the following rights:

 * Right to Information/Know You can request whether we have collected your
   Personal Information, and in certain cases, the following information about
   how we have collected and used your Personal Information during the past 12
   months:
   * The categories of Personal Information we have collected.
   * The categories of sources from which we collected the Personal Information.
   * The business or commercial purpose for collecting, sharing, and/or selling
     Personal Information.
   * The categories of Personal Information that we sold or disclosed for a
     business purpose.
   * The categories of third parties to whom Personal Information was sold,
     shared, or disclosed for a business purpose.
 * Right to Access. You can request a copy of the Personal Information that we
   have collected about you during the past 12 months.
 * Right to Correction. You can request that we correct inaccurate Personal
   Information that we have collected about you.
 * Right to Deletion. You can ask us to delete the Personal Information that we
   have collected from you.
 * Right to Opt-Out of Tracking for Targeted Advertising Purposes. While we do
   not sell Personal Information for money, like many companies, we use services
   that help deliver targeted ads (also known as interest-based ads) to you, as
   we have described in the “How and Why We Use Your Personal Data” section
   above. The CCPA classifies our use of some of these services as “sharing”
   your Personal Information with the advertising partners that provide the
   services, from which you have the right to opt-out.
 * Right to Nondiscrimination. You are entitled to exercise the rights described
   above free from discrimination prohibited by the CCPA.


12.3 HOW TO EXERCISE YOUR RIGHTS

 * Right to Information/Know, Access, Correction, and Deletion. You can exercise
   any of these rights by submitting a request through our Privacy Request Form
   or by mailing us at 55 2nd Street, 4th Fl., San Francisco, CA 94105, USA,
   Attention: Compliance.
 * Right to Opt-Out of Tracking for Targeted Advertising Purposes. You can
   submit requests to opt-out of tracking for targeted advertising purposes by
   using our Cookie Management Center. Your request to opt-out will apply only
   to the browser and the device from which you submit the request.

Verification of Identity. We will need to verify your identity to process your
information/know, access, correction, and deletion requests and reserve the
right to confirm your California residency. To verify your identity, we may
require you to log into an Intercom online account (if applicable), provide
government identification, give a declaration as to your identity under penalty
of perjury, and/or provide additional information. These rights are not
absolute, and in some instances, we may decline your request as permitted by
law.

Authorized Agents. Your authorized agent may make a request on your behalf upon
our verification of the agent's identity and our receipt of a copy of the valid
power of attorney given to your authorized agent pursuant to California Probate
Code Sections 4000-4465. If you have not provided your agent with such a power
of attorney, you must provide your agent with written and signed permission to
exercise your CCPA rights on your behalf, provide the information we request to
verify your identity and provide us with written confirmation that you have
given the authorized agent permission to submit the request.


12.4 PERSONAL INFORMATION THAT WE COLLECT, USE AND DISCLOSE

The table below describes our Personal Information practices by reference to the
categories in the “Personal Data Collected by Intercom” section above and the
categories described in the CCPA (Cal. Civ. Code Section 1798.140(v)) and
describes our practices currently and during the 12 months preceding the
effective date of this Privacy Policy. Information you voluntarily provide to
us, such as in free-form webforms, may contain other categories of personal
information not described below. Note that:

 * We do not “sell” personal information as defined by the CCPA and have not
   sold Personal Information in the preceding 12 months.
 * We do not use or disclose sensitive personal information for purposes that
   California residents have a right to limit under the CCPA.

CCPA statutory category

Personal Information “PI” we collect in this category Business/commercial
purpose for collection Categories of third parties to whom we “disclose” PI for
a business purpose Categories of third parties with whom we “share” PI
Identifiers
 * Registration, contact, and company information
 * Visitation data
 * Third party source data

 * Providing and facilitating delivery of the Intercom Services and Sites
 * Communicating with you about the Intercom Services and providing customer
   support
 * Improving the Intercom Services and Sites
 * Sending marketing communications
 * Registering office visitors
 * Managing event registrations and attendance
 * Maintaining security of the Intercom Services and Sites
 * Displaying personalized advertisements
 * Carrying out other legitimate business purposes
 * Complying with legal obligations

 * Intercom group companies
 * Service providers
 * Advertising partners
 * Professional advisors
 * Authorities and others
 * Business transferees

Advertising partners (to facilitate online advertising) Professional or
employment- related data
 * Registration, contact, and company information
 * Third party source data

 * Providing and facilitating delivery of the Intercom Services and Sites
 * Communicating with you about the Intercom Services and providing customer
   support
 * Improving the Intercom Services and Sites
 * Sending marketing communications
 * Registering office visitors
 * Managing event registrations and attendance
 * Displaying personalized advertisements
 * Carrying out other legitimate business purposes
 * Complying with legal obligations

 * Intercom group companies
 * Service providers
 * Advertising partners
 * Professional advisors
 * Authorities and others
 * Business transferees

Advertising partners (to facilitate online advertising) Financial information
 * Payment information

 * Providing and facilitating delivery of the Intercom Services and Sites
 * Carrying out other legitimate business purposes
 * Complying with legal obligations

 * Intercom group companies
 * Service providers
 * Professional advisors
 * Authorities and others
 * Business transferees

None Internet or network information
 * Device data
 * Service data

 * Providing and facilitating delivery of the Intercom Services and Sites
 * Communicating with you about the Intercom Services and providing customer
   support
 * Improving the Intercom Services and Sites
 * Sending marketing communications
 * Maintaining security of the Intercom Services and Sites
 * Displaying personalized advertisements
 * Carrying out other legitimate business purposes
 * Complying with legal obligations

 * Intercom group companies
 * Service providers
 * Advertising partners
 * Professional advisors
 * Authorities and others
 * Business transferees

Advertising partners (to facilitate online advertising) Sensory information
 * Registration, contact, and company information
 * Visitation data

 * Providing and facilitating delivery of the Intercom Services and Sites
 * Registering office visitors
 * Managing event registrations and attendance
 * Carrying out other legitimate business purposes

 * Intercom group companies
 * Service providers
 * Professional advisors
 * Authorities and others
 * Business transferees

None Inferences
 * Data derived from the above categories

 * Providing and facilitating delivery of the Intercom Services and Sites
 * Improving the Intercom Services and Sites
 * Sending marketing communications
 * Displaying personalized advertisements
 * Carrying out other legitimate business purposes

 * Intercom group companies
 * Service providers
 * Advertising partners
 * Professional advisors
 * Authorities and others
 * Business transferees

Advertising partners (to facilitate online advertising)

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