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Effective URL: https://www.qustodio.com/en/help-contact-form/
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THIS WEBSITE USES COOKIES

We use cookies to personalise content and ads, to provide social media features
and to analyse our traffic. We also share information about your use of our site
with our social media, advertising and analytics partners who may combine it
with other information that you’ve provided to them or that they’ve collected
from your use of their services. By clicking "OK" you accept all our cookies. If
you want to configure the use of cookies, click "Settings". Read our Cookie
Policy.
[#OOI_PERSONAL_INFORMATION#]
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Cookie declaration [#IABV2SETTINGS#] About
 Technical (necessary) (7)  Preferences (2)  Analytics (26)  Advertising (63)
 Unclassified (3)

NameProviderPurposeExpiryTypeCONSENT [x2]Google
YouTubeUsed to detect if the visitor has accepted the marketing category in the
cookie banner. This cookie is necessary for GDPR-compliance of the website. 2
yearsHTTPli_gcLinkedInStores the user's cookie consent state for the current
domain179 daysHTTPJSESSIONIDNew RelicPreserves users states across page
requests.SessionHTTPCookieConsentCookiebotStores the user's cookie consent state
for the current domain1 yearHTTPps_sessionauth.qustodio.comPreserves user
session state across page requests.1 dayHTTP__cf_bmVimeoThis cookie is used to
distinguish between humans and bots. This is beneficial for the website, in
order to make valid reports on the use of their website.1 dayHTTP

NameProviderPurposeExpiryTypelang [x2]LinkedInRemembers the user's selected
language version of a websiteSessionHTTP

NameProviderPurposeExpiryTypebounceAppnexusDetermines if a user leaves the
website straight away. This information is used for internal statistics and
analytics by the website operator. SessionPixeljserrors/1/#New
RelicPendingSessionPixelc.gifMicrosoftCollects data on the user’s navigation and
behavior on the website. This is used to compile statistical reports and
heatmaps for the website owner.SessionPixelCLIDMicrosoftCollects data on the
user’s navigation and behavior on the website. This is used to compile
statistical reports and heatmaps for the website owner.1 yearHTTPSGoogleSets a
unique ID for the session. This allows the website to obtain data on visitor
behaviour for statistical purposes.1 dayHTTPIDEGoogleUsed by Google DoubleClick
to register and report the website user's actions after viewing or clicking one
of the advertiser's ads with the purpose of measuring the efficacy of an ad and
to present targeted ads to the user.1 yearHTTPtest_cookieGoogleUsed to check if
the user's browser supports cookies.1 dayHTTPcollectGoogleUsed to send data to
Google Analytics about the visitor's device and behavior. Tracks the visitor
across devices and marketing
channels.SessionPixelAnalyticsSyncHistoryLinkedInUsed in connection with
data-synchronization with third-party analysis service. 29
daysHTTP_clckMicrosoftCollects data on the user’s navigation and behavior on the
website. This is used to compile statistical reports and heatmaps for the
website owner.1 yearHTTP_clskMicrosoftRegisters statistical data on users'
behaviour on the website. Used for internal analytics by the website operator. 1
dayHTTP_cltkMicrosoftRegisters statistical data on users' behaviour on the
website. Used for internal analytics by the website operator.
SessionHTML_gaGoogleRegisters a unique ID that is used to generate statistical
data on how the visitor uses the website.2 yearsHTTP_ga_#GoogleUsed by Google
Analytics to collect data on the number of times a user has visited the website
as well as dates for the first and most recent visit. 2 yearsHTTP_gatGoogleUsed
by Google Analytics to throttle request rate1 dayHTTP_gidGoogleRegisters a
unique ID that is used to generate statistical data on how the visitor uses the
website.1 dayHTTP_hjAbsoluteSessionInProgressHotjarThis cookie is used to count
how many times a website has been visited by different visitors - this is done
by assigning the visitor an ID, so the visitor does not get registered twice.1
dayHTTP_hjFirstSeenHotjarThis cookie is used to determine if the visitor has
visited the website before, or if it is a new visitor on the website.1
dayHTTP_hjIncludedInPageviewSampleHotjarUsed to detect whether the user
navigation and interactions are included in the website’s data analytics. 1
dayHTTP_hjIncludedInSessionSampleHotjarRegisters data on visitors'
website-behaviour. This is used for internal analysis and website optimization.
1 dayHTTP_hjRecordingLastActivitywww.qustodio.comSets a unique ID for the
session. This allows the website to obtain data on visitor behaviour for
statistical purposes.SessionHTML_hjSession_#HotjarCollects statistics on the
visitor's visits to the website, such as the number of visits, average time
spent on the website and what pages have been read.1
dayHTTP_hjSessionUser_#HotjarCollects statistics on the visitor's visits to the
website, such as the number of visits, average time spent on the website and
what pages have been read.1 yearHTTP_hjTLDTestHotjarRegisters statistical data
on users' behaviour on the website. Used for internal analytics by the website
operator. SessionHTTP_utm_storage_keywww.qustodio.comPreserves user session
state across page requests.29 daysHTTPhjViewportIdwww.qustodio.comSets a unique
ID for the session. This allows the website to obtain data on visitor behaviour
for statistical purposes.SessionHTML

NameProviderPurposeExpiryTypexuidTripleliftUsed to present the visitor with
relevant content and advertisement - The service is provided by third party
advertisement hubs, which facilitate real-time bidding for
advertisers.SessionPixelanjAppnexusRegisters a unique ID that identifies a
returning user's device. The ID is used for targeted ads.3
monthsHTTPsetuidAppnexusThis cookie is set by the audience manager of the
website to determine the time and frequencies of visitor data synchronization -
cookie data synchronization is used to synchronize and gather visitor data from
several websites.SessionPixeluuid2AppnexusRegisters a unique ID that identifies
a returning user's device. The ID is used for targeted ads.3
monthsHTTP__adroll_sharedAdrollCollects data on the user across websites - This
data is used to make advertisement more relevant.1 yearHTTPcBidswitchRegulates
synchronisation of user identification and exchange of user data between various
ad services.1 yearHTTPsyncBidswitchCollects data on user behaviour and
interaction in order to optimize the website and make advertisement on the
website more relevant. SessionPixeltuuidBidswitchRegisters whether or not the
user has consented to the use of cookies.1 yearHTTPtuuid_luBidswitchContains a
unique visitor ID, which allows Bidswitch.com to track the visitor across
multiple websites. This allows Bidswitch to optimize advertisement relevance and
ensure that the visitor does not see the same ads multiple times. 1
yearHTTPul_cb/syncBidswitchCollects information on visitor behaviour on multiple
websites. This information is used on the website, in order to optimize the
relevance of advertisement.SessionPixelMUID [x2]MicrosoftUsed widely by
Microsoft as a unique user ID. The cookie enables user tracking by synchronising
the ID across many Microsoft domains.1 yearHTTPSRM_BMicrosoftTracks the user’s
interaction with the website’s search-bar-function. This data can be used to
present the user with relevant products or services. 1
yearHTTPANONCHKMicrosoftRegisters data on visitors from multiple visits and on
multiple websites. This information is used to measure the efficiency of
advertisement on websites. 1 dayHTTPSMMicrosoftRegisters a unique ID that
identifies the user's device during return visits across websites that use the
same ad network. The ID is used to allow targeted ads.SessionHTTPCMIDCasale
MediaCollects visitor data related to the user's visits to the website, such as
the number of visits, average time spent on the website and what pages have been
loaded, with the purpose of displaying targeted ads.1 yearHTTPCMPROCasale
MediaCollects data on visitor behaviour from multiple websites, in order to
present more relevant advertisement - This also allows the website to limit the
number of times that the visitor is shown the same advertisement. 3
monthsHTTPCMPSCasale MediaCollects visitor data related to the user's visits to
the website, such as the number of visits, average time spent on the website and
what pages have been loaded, with the purpose of displaying targeted ads.3
monthsHTTPCMTSCasale MediaCollects visitor data related to the user's visits to
the website, such as the number of visits, average time spent on the website and
what pages have been loaded, with the purpose of displaying targeted ads.3
monthsHTTPrumCasale MediaCollects data related to the user's visits to the
website, such as the number of visits, average time spent on the website and
what pages have been loaded, with the purpose of displaying targeted
ads.SessionPixel__adrollAdrollRegisters a unique ID that identifies a returning
user's device. The ID is used for targeted ads.1 yearHTTPcm/#/outAdrollCollects
information on user behaviour on multiple websites. This information is used in
order to optimize the relevance of advertisement on the
website.SessionPixelCOMPASSGooglePending1
dayHTTPpagead/landing [x2]GoogleCollects data on visitor behaviour from multiple
websites, in order to present more relevant advertisement - This also allows the
website to limit the number of times that they are shown the same advertisement.
SessionPixelads/ga-audiencesGoogleUsed by Google AdWords to re-engage visitors
that are likely to convert to customers based on the visitor's online behaviour
across websites.SessionPixelNIDGoogleRegisters a unique ID that identifies a
returning user's device. The ID is used for targeted ads.6
monthsHTTPpagead/1p-user-list/#GoogleGenerated by Google pagead dynamic
marketing to track events such as conversions or other meaningful user
interactions.SessionPixelbcookieLinkedInUsed by the social networking service,
LinkedIn, for tracking the use of embedded services.1
yearHTTPbscookieLinkedInUsed by the social networking service, LinkedIn, for
tracking the use of embedded services.1 yearHTTPlidcLinkedInUsed by the social
networking service, LinkedIn, for tracking the use of embedded services.1
dayHTTPUserMatchHistoryLinkedInUsed to track visitors on multiple websites, in
order to present relevant advertisement based on the visitor's preferences. 29
daysHTTPw/1.0/sdOpenxRegisters data on visitors such as IP addresses,
geographical location and advertisement interaction. This information is used
optimize the advertisement on websites that make use of OpenX.net services.
SessionPixelunifiedPixelOutbrainCollects data on the user’s navigation and
behavior on the website. This is used to compile statistical reports and
heatmaps for the website owner.SessionPixelprism_# [x2]prism.app-us1.comCollects
information on user preferences and/or interaction with web-campaign content -
This is used on CRM-campaign-platform used by website owners for promoting
events or products.29 daysHTTPAdServer/PugPubMaticSets a timestamp for when the
visitor entered the website. This is used for analytical purposes on the
website. SessionPixelKRTBCOOKIE_#PubMaticRegisters a unique ID that identifies
the user's device during return visits across websites that use the same ad
network. The ID is used to allow targeted ads.3 monthsHTTPPugTPubMaticUsed to
determine the number of times the cookies have been updated in the visitor's
browser. Used to optimize the website's server efficiency. 29
daysHTTP__adroll_fpcAdrollUsed to identify the visitor across visits and
devices. This allows the website to present the visitor with relevant
advertisement - The service is provided by third party advertisement hubs, which
facilitate real-time bidding for advertisers. 1 yearHTTP__ar_v4AdrollOptimises
ad display based on the user's movement combined and various advertiser bids for
displaying user ads.1 yearHTTP_fbp Meta Platforms, Inc.Used by Facebook to
deliver a series of advertisement products such as real time bidding from third
party advertisers.3 monthsHTTP_gcl_auGoogleUsed by Google AdSense for
experimenting with advertisement efficiency across websites using their
services. 3 monthsHTTP_hjRecordingEnabledwww.qustodio.comThis cookie is used to
identify the visitor and optimize ad-relevance by collecting visitor data from
multiple websites – this exchange of visitor data is normally provided by a
third-party data-center or ad-exchange.SessionHTML_te_AdrollRegisters a unique
ID that identifies a returning user's device. The ID is used for targeted
ads.SessionHTTP_uetsidMicrosoftCollects data on visitor behaviour from multiple
websites, in order to present more relevant advertisement - This also allows the
website to limit the number of times that they are shown the same advertisement.
1 dayHTML_uetsid_expMicrosoftContains the expiry-date for the cookie with
corresponding name. PersistentHTML_uetvidMicrosoftUsed to track visitors on
multiple websites, in order to present relevant advertisement based on the
visitor's preferences. 1 yearHTML_uetvid_expMicrosoftContains the expiry-date
for the cookie with corresponding name. PersistentHTMLaw_sourceGoogleCollects
information about the users and their activity on the website. The information
is used to track and analyze the user behaviour and to deliver product
recommendations, product display and product features for optimized user
experience.29 daysHTTPIR_8259d.impactradius-event.comRegisters a unique ID that
identifies the user's device during return visits across websites that use the
same ad network. The ID is used to allow targeted
ads.SessionHTTPIR_gbdd.impactradius-event.comRegisters a unique ID that
identifies the user's device during return visits across websites that use the
same ad network. The ID is used to allow targeted
ads.SessionHTTPoutbrain_cid_fetchOutbrainCollects data on the user’s navigation
and behavior on the website. This is used to compile statistical reports and
heatmaps for the website owner.1 dayHTTPVISITOR_INFO1_LIVEYouTubeTries to
estimate the users' bandwidth on pages with integrated YouTube videos.179
daysHTTPYSCYouTubeRegisters a unique ID to keep statistics of what videos from
YouTube the user has seen.SessionHTTPytidb::LAST_RESULT_ENTRY_KEYYouTubeStores
the user's video player preferences using embedded YouTube
videoPersistentHTMLyt-remote-cast-availableYouTubeStores the user's video player
preferences using embedded YouTube
videoSessionHTMLyt-remote-cast-installedYouTubeStores the user's video player
preferences using embedded YouTube
videoSessionHTMLyt-remote-connected-devicesYouTubeStores the user's video player
preferences using embedded YouTube
videoPersistentHTMLyt-remote-device-idYouTubeStores the user's video player
preferences using embedded YouTube
videoPersistentHTMLyt-remote-fast-check-periodYouTubeStores the user's video
player preferences using embedded YouTube
videoSessionHTMLyt-remote-session-appYouTubeStores the user's video player
preferences using embedded YouTube
videoSessionHTMLyt-remote-session-nameYouTubeStores the user's video player
preferences using embedded YouTube videoSessionHTML

NameProviderPurposeExpiryTypet.pngpix.pubPendingSessionPixeldap-uuidwww.qustodio.comPendingPersistentHTMLwp-admin/admin-ajax.phpwww.qustodio.comPendingSessionPixel

 [#IABV2_LABEL_PURPOSES#]  [#IABV2_LABEL_FEATURES#]  [#IABV2_LABEL_PARTNERS#]
[#IABV2_BODY_PURPOSES#]
[#IABV2_BODY_FEATURES#]
[#IABV2_BODY_PARTNERS#]


1. WHAT IS A COOKIE?

A cookie is a small text file which is stored on your computer or other device
such as mobile phones or tablet by a website. Cookies allow a website to
remember your preferences whilst visiting the website in order to provide you
with a more personalized experience. They help to make our website work
efficiently and can allow us to track how the site is used for making
improvements.


2. HOW DOES QUSTODIO USE COOKIES?

Our website uses cookies to provide enhanced functionality and to gather
information about how the site is being used to help us continually improve the
user experience.

We use technical cookies, which are strictly necessary for the website to
properly work, as soon as you get to our website. The other kinds of cookies are
exclusively used if you give us your consent.

The cookies that we use do not collect information such as your address, your
password, or your credit card data.


3. WHICH COOKIES DOES QUSTODIO USE IN THE WEBSITE?

On our webpage we use the following cookies:

 * Technical cookies (necessary): cookies necessary for browsing and the proper
   functioning of the website. Its use allows basic functions of the website as
   access to pages of the website with restricted access. The legal basis that
   allows us to collect your data through these cookies is the execution of the
   contract (our Web Terms) with our users. (See table below)
 * Preference Cookies: they allow the website to remember information that
   changes the way the site itself behaves or looks, such as your preferred
   language or the region in which you are located. The legitimate basis that
   allows us to collect your data through cookies is our legitimate interest and
   your consent to adapt our site to your preferences. (See table below)
 * Analytics cookies: allow to monitor and analyze the behavior of web users.
   The information collected through this type of cookies is used for measuring
   the activity of the website, application, or platform and for the elaboration
   of navigation profiles of the users of those websites, applications, and
   platforms, in order to improve the website and our service offerings. The
   legal basis that allows us to collect your data through these cookies is your
   consent. (See table below).
 * Advertising cookies: allow the management of advertising spaces based on
   different criteria. In some cases, they may become cookies that track users’
   browsing habits in order to obtain a user profile that allows us to offer you
   the information that most interests users, even on web pages not managed by
   us. The legitimate basis that allows us to collect your data through these
   cookies is your consent. (See table below)


4. IS IT POSSIBLE TO DISABLE THE USE OF COOKIES?

Yes, cookies can be disabled. However, if you select this setting you may be
unable to access certain parts of our website, resulting in less efficient
browsing and you maybe not being able to take advantage of some of our services.

If you want to delete your browser’s cookies, go to the Preferences menu of the
Browser or Browser settings and find the Privacy section. As an example, you can
follow the instructions below:

 * Internet Explorer
 * Google Chrome
 * Firefox
 * Safari

If you have any doubts regarding our use of cookies, contact us at
info@qustodio.com.


COOKIES

Cookie declaration last updated on 23.09.22 by Cookiebot
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Why Qustodio
Having the right tools to protect your kids’ digital lives is more important
than ever.
Discover more
Features
Balance screen time, filter content, and view activity reports in the way that
suits your family.
View all features
Get started
Begin protecting and supervising your child within minutes.
Learn how
Downloads
Get Qustodio for every device, from smartphones and tablets to desktops,
Chromebooks, and more.
Go to downloads
Product tips

The latest product updates and features plus handy how-tos to help you get the
most out of Qustodio.



Read product tips
Parenting tips

Fact-based information and research on children’s health and safety online, with
expert insights.



Read parenting tips
Safety guides

Summaries, ratings, warnings and recommendations about the apps and games
parents need to know about.



Read our guides and reviews
Family stories
"Qustodio gives me the peace of mind that I have been looking for to ensure my
kids are safe" Allison, mom of two
Read more family stories
Help center

Step-by-step guides and videos to help you set up, use, and troubleshoot
Qustodio.



Visit the help center

Personalized support and guidance from dedicated experts throughout your
Qustodio journey.



Get it now
Why Qustodio
Having the right tools to protect your kids’ digital lives is more important
than ever.
Discover more
Features
Balance screen time, filter content, and view activity reports in the way that
suits your family.
View all features
Get started
Begin protecting and supervising your child within minutes.
Learn how
Downloads
Get Qustodio for every device, from smartphones and tablets to desktops,
Chromebooks, and more.
Go to downloads
Product tips

The latest product updates and features plus handy how-tos to help you get the
most out of Qustodio.



Read product tips
Parenting tips

Fact-based information and research on children’s health and safety online, with
expert insights.



Read parenting tips
Safety guides

Summaries, ratings, warnings and recommendations about the apps and games
parents need to know about.



Read our guides and reviews
Family stories
"Qustodio gives me the peace of mind that I have been looking for to ensure my
kids are safe" Allison, mom of two
Read more family stories
Help center

Step-by-step guides and videos to help you set up, use, and troubleshoot
Qustodio.



Visit the help center

Personalized support and guidance from dedicated experts throughout your
Qustodio journey.



Get it now


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