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Submitted URL: http://4service-group.com/
Effective URL: https://4service.company/
Submission: On March 20 via manual from UA — Scanned from FR

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 * KZ
 * IT
 * KZ(RU)

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 * KZ
 * IT
 * KZ(RU)




METHODS

 * CJM
 * NPS
 * CSI
 * BHT
 * UX testing
 * Ad Testing
 * HR research
 * Retail audit


PRODUCTS

 * Qualitative research
 * Quantitative research
 * Mystery shopping
 * Automotive price analysis
 * Voice of customer
 * Video content testing
 * Price monitoring
 * Facility Check Audit
 * Service Design
 * CX
 * U&A
 * Speech analytics

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СX RESEARCH & CONSULTING SERVICES: A 360° VIEW OF YOUR BUSINESS

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PRODUCTS

Discover our range of solutions and tools to support your business
Discover our range of solutions and tools to support your business
 * Qualitative research
 * Quantitative research
 * Mystery shopping
 * Voice of customer
 * Video content testing
 * Price monitoring
 * Service design
 * Automotive Industry Price Analysis
 * Facility Check Audit
 * CX solution
 * Speech analytics

 * Qualitative research
   
   Qualitative research is a collecting and analyzing non-numerical data to
   understand concepts, opinions, or experiences
   
   Read
 * Quantitative research
   
   Quantitative research methods is an objective measurement and numerical
   analysis of data collected through polls, questionnaires, and surveys
   
   Read
 * Mystery shopping
   
   Mystery shopping is a market research technique for measuring, and monitoring
   the interactions between a customer and a company or organisation during a
   pre-defined scenario
   
   Read
 * Voice of customer
   
   Feedback Management System. Voice of your customer in one system Customer
   Feedback Management System
   
   Read
 * Video content testing
   
   An AI-powered content intelligence platform providing insights from the
   audience
   
   Read
 * Price monitoring
   
   Price monitoring is the process of collection, processing, and analysis of
   the competitors' prices
   
   Read
 * Service design
   
   Service design is how to understand the needs and desires of the people who
   will use a product or service by spending time with them
   
   Read
 * Automotive Industry Price Analysis
   
   Competitive price analysis optimizes offerings, boosts profits, and enhances
   market share by leveraging consumer willingness-to-pay data to identify key
   features
   
   Read
 * Facility Check Audit
   
   Ensures your retail outlets align with brand standards, evaluating physical
   attributes and their impact on customer perception
   
   Read
 * CX solution
   
   Discover our unique 360-degree CX solution: we customize tools and services
   based on your objectives for driving your business
   
   Read
 * Speech analytics
   
   Our advanced speech analytics tool transcribes spoken language into text,
   providing invaluable insights for businesses to enhance customer experiences,
   monitor performance, ensure compliance, and drive growth
   
   Read


METHODOLOGIES

Our analytical team applies the most up-to-date and fundamental approaches that
we’ve proven to be successful with many clients
Our analytical team applies the most up-to-date and fundamental approaches that
we’ve proven to be successful with many clients
 * CJM
 * NPS
 * BHT
 * HR research
 * CSI
 * UX testing
 * Ad Testing
 * Retail audit

 * CJM
   
   Customer Journey Mapping (CJM) is about defining a target audience,
   understanding their needs and environment, and then creating a plan to
   deliver an engaging experience
   
   Read
 * NPS
   
   Net Promoter Score (NPS) is the gold standard of customer experience metrics,
   based on one question: How likely would you recommend
   Organization/Product/Service?
   
   Read
 * BHT
   
   Brand Health Tracking (BHT) research can measure how your brand is performing
   on awareness and usage, brand positioning, and brand performance
   
   Read
 * HR research
   
   Human Resource Research is used to evaluate HR practices and performance and
   offers detail analysis on the current development and management
   
   Read
 * CSI
   
   The Customer Satisfaction Index (CSI) is a score that indicates how satisfied
   your customers are with the company's products / services.
   
   Read
 * UX testing
   
   Usability (UX) testing is how real people interact with a website, app, or
   other product and observing their behavior and reactions to it
   
   Read
 * Ad Testing
   
   Price monitoring is the process of collection, processing, and analysis of
   the competitors' prices
   
   Read
 * Retail audit
   
   Collect detailed data on your store or brand, analyze growth barriers, and
   create effective strategies to overcome them
   
   Read

Why us


OUR MISSION IS TO HELP BUSINESSES PROVIDE HIGHLY EFFECTIVE CUSTOMER EXPERIENCE


 * FOCUSING ON QUALITY
   
   We are quality-controlled when it comes to research data. We make all data
   sets available to clients


 * COST-EFFECTIVE
   
   Our experience, resources and streamlined business processes allow us to save
   you money and time


 * SMART SOLUTIONS
   
   We use a variety of techniques and toolkits to solve your particular problems


FOCUSING ON QUALITY

We are quality-controlled when it comes to research data. We make all data sets
available to clients


COST-EFFECTIVE

Our experience, resources and streamlined business processes allow us to save
you money and time


SMART SOLUTIONS

We use a variety of techniques and toolkits to solve your particular problems



75%

of our customers improve their financial performance by learning from the
experience of their clients

Industries we serve
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SWOT analysis for a car brand

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Case Study: Developing a New Park Concept

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Case Study: Developing a Service Strategy for a Cosmetics Company

More
Go to the cases to read more interesting posts
Find out more




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Our partners:

 * About us
 * Contacts
 * Shoppers platform
 * Blog
 * Cases
 * Partnership
 * CSR
 * Subscribe with a click

Methods
 * CJM
 * NPS
 * CSI
 * BHT
 * UX testing
 * Ad Testing
 * HR research
 * Retail audit

Products
 * Qualitative research
 * Quantitative research
 * Mystery shopping
 * Automotive price analysis
 * Voice of customer
 * Video content testing
 * Price monitoring
 * Facility Check Audit
 * Service Design
 * CX
 * U&A
 * Speech analytics

Contacts:+4314120126global@4service-group.com

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