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 * Applications
   * Utility Management
   * Field Service
   * Device Management
   * City Management
   * Inventory
   * Accounting
 * Smart Metering
   * AMI/AMR
   * Water Meters
   * Gas Meters
 * UPM Ecosystem
 * Managed IT
 * About Us
   * Affiliations
 * Blog

Select Page
 * Applications
   * Utility Management
   * Field Service
   * Device Management
   * City Management
   * Inventory
   * Accounting
 * Smart Metering
   * AMI/AMR
   * Water Meters
   * Gas Meters
 * UPM Ecosystem
 * Managed IT
 * About Us
   * Affiliations
 * Blog


PROCESS MANAGEMENT SOLUTIONS FOR UTILITIES & LOCAL GOVERNMENT

With innovative technology, time-saving integrations, and best-in-class support,
United Systems helps organizations modernize and streamline processes.


Get everything you need from a single provider: metering technology, payment
processing, service order management, online account access, managed IT
services, and more.

MODERNIZE YOUR OPERATIONS



BRING YOUR OPERATIONS INTO THE MODERN WORLD


CUT COSTS. SAVE TIME. IMPROVE RELIABILITY AND ACCURACY.

As a public service provider, you can’t afford to be stuck with outdated
technology, infrastructure that wastes money and resources, and time-consuming
processes. Communities depend upon the services you provide, and those services
must be reliable — not just most of the time, but every single day of the year.

United Systems provides modern utility and government management applications,
advanced metering solutions, automated processing, managed IT, and more. For
more than four decades and covering over 40% of the United States, we have
provided innovative results that allow utilities to improve workflow, increase
efficiency, and enhance customer service. 

Reduce labor and material costs, increase productivity, minimize mundane and
manual processes, and fine-tune communication internally and with customers
using our integrated solutions. Eliminate the hassle of communicating with
multiple providers to get the help you need and spend less time troubleshooting
problems and more time helping your customers.

Let's Connect!

CLICK TO VIEW VIDEO TRANSCRIPT

Today’s utility faces a daunting array of issues: outdated and tedious manual
processes, mountains of paperwork, missed payments and increasing delinquent
accounts, rising labor costs and turnover, non-revenue water, cybersecurity
concerns—the list seems to grow each day…

What if there was a company who could help you address each of these pain
points, and more? What if tasks that once took days to complete can now take
minutes—even seconds? What if you could reduce costs and streamline operations
while actually expanding your capabilities? What if you had a partner to
maximize your potential as a utility and better-steward your limited resources
to serve your community?

That’s where United Systems comes in.

In 1977, United Systems embarked on the challenge of developing technology to
help simplify operations for utilities, government, and business in general.
Today, our technology expertise not only includes modern utility billing
software, but also managed services, cybersecurity and compliance, process
automation, mobile field service, a customer web portal—even smart meter
canopies that span entire communities.

We are strategically located in the heart of the U.S. From here, we serve more
than one thousand utilities, covering over 40% of the country. Our software
calculates over 15 million utility statements annually, and our average ticket
response time is less than an hour!

We know the weight you bear, as you navigate an ever-changing technology
landscape. We understand the problems you need solved today, and the ones to
avoid in the future.

With over sixty-five associates ready to assist you, we’ll help you optimize
your utility processes using the most complete product and service offering in
our industry. Add to that smart meters, conservation, and water loss management,
and we’re ready to help you take on the regulatory and environmental challenges
of tomorrow as well.

We’re eager to start a conversation. Let’s explore what United can do for you!

Our team is ready to help.


5 BENEFITS OF OUR PRODUCTS AND SERVICES

When you partner with us, you experience many advantages that our competition,
with their reliance on integrating with third-party products and
cobbled-together “frankensystems,” simply can’t provide.



Only United Systems combines advanced utility management software, meter
reading, process automation, customer portals, integrated payment processing,
print and mail services, managed IT, and more in one unified, fully integrated
suite.

We call this Utility Process Management (UPM), an ecosystem of interconnected
solutions that work together to form the most complete product and service
offering in our industry.

Get Everything With UPM
1


ADVANCED TECHNOLOGY

Stay ahead of the curve using the latest technology and solutions that set
trends in the industry. By utilizing our toolset, you establish authority in
your market and pass on the benefits to your customers.



2


IMPROVED EFFICIENCY

Efficiency is more than just doing things fast: it requires simplifying tasks
and weeding out unnecessary steps in your processes. United Systems automations
will help you perform in-house processes quickly and provide more effective
customer service.



3


CUSTOMER CARE

Using United Systems' solutions, exceed expectations and establish a reputation
as an organization that truly cares about customers by offering fast, easy
service with online options for customer account management.




4


FINANCIAL MANAGEMENT

Reduce labor expenses and increase on-time payments. We provide the flexibility
you want and expansive reporting you need to improve your accounting operations
with automation, integrated payment processing, and print and mail options.




5


SIMPLIFY WORK

Our solutions are proven to help operations maximize their daily functions with
minimal effort. Give your employees the tools and resources to perform their
jobs easily: maximize production, minimize the need for additional staff, reduce
turnover, and improve revenue.





WORK SMARTER, NOT HARDER WITH OUR PRODUCTIVITY ESSENTIALS


MAXIMIZE EFFICIENCY AND EFFECTIVENESS

We unite only the essential applications, integrations, and processes to
simplify your meter-to-cash operations.

Using our full suite of trusted products and services, you can:

 

N

Increase operational efficiency

N

Reduce truck rolls, calls, and walk-in and mail-in payments

N

Minimize processing errors and manual data entry

N

Streamline utility billing

N

Address meter problems faster

N

Accelerate cash flow and reduce capital expenses

N

Meet compliance standards and reduce risk

N

Improve customer service

Ready to Work Smarter?


WHAT WE OFFER

We provide a variety of products and services designed specifically to help
utilities and small governments, including:


SOFTWARE APPLICATIONS

Go beyond basic utility billing software with the proven Alliance™ software
platform. Use our modular system to tailor your software suite to your
organization’s needs and streamline your internal processes.
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SMART METERING SOLUTIONS

As an Itron Engage Expert Channel Partner, we offer a portfolio of
industry-leading smart metering solutions and leak detection systems that
enhance the delivery of critical services.




MANAGED IT

Get proactive monitoring, disaster recovery, network and systems security, and
more with our Managed IT and Networking service. Consistent, continuous
processes ensure that your system is optimal and secure.




CUSTOMER CARE

Our knowledgeable and dedicated support staff is ready to assist you. We
demonstrate an incredibly fast response time and offer a variety of ways for you
to reach out. We also provide updates to ensure your applications are optimized.




PROJECT MANAGEMENT

Our experienced project managers will guide you through the transformative
process of adopting our solutions. We provide the tools, resources, and training
you need to enhance the way your organization operates and serves the community.




PAYMENT PROCESSING & BILLING

We offer payment processing with a variety of remote and automated payment
options. We also handle the entire invoicing process for you, including printing
and mailing billing and delinquent statements, as well as postage!


CONTACT US


SCHEDULE A CALL WITH UNITED SYSTEMS TODAY

When you have the right tools to do the job, everybody wins — especially your
customers. Unlock your utility’s potential, reduce or eliminate pain points for
your staff, and dramatically increase operating efficiency. Fill out our contact
form or call 800.455.3293 to learn more about our suite of integrated solutions.

Contact Us

United Systems & Software, Inc. is a technical services firm that specializes in
software development, business continuity, and wireless solutions.

CONTACT US | CAREERS | SITE POLICY | CUSTOMER LOGIN

 

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1.800.455.3293

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91 Southwest One Blvd.
Benton, KY 42025

© 2024 United Systems & Software – All Rights Reserved.