www.eonnext.com
Open in
urlscan Pro
13.35.58.44
Public Scan
Submitted URL: http://url5337.m.eonnext.com/ls/click?upn=u001.LjpFUvPzD97hWXUqRQBVUdxKZe86fpVzcrg-2FPHahlO9ClkuUirQtcbD5MpB5c3rcboDq230te7ed...
Effective URL: https://www.eonnext.com/policies/business-support
Submission: On July 05 via manual from GB — Scanned from GB
Effective URL: https://www.eonnext.com/policies/business-support
Submission: On July 05 via manual from GB — Scanned from GB
Form analysis
0 forms found in the DOMText Content
This app works best with JavaScript enabled. * Business customers * Log in / Register TariffsYour homeAboutHelpOffers Get a quote Log in / Register Menu STRUGGLING WITH YOUR BUSINESS' ENERGY BILLS? We're here to offer any support we can to get you through this financial difficulty. GET HELP PAYING YOUR BUSINESS' ENERGY BILLS. Keeping up with your payments can be difficult. We can offer you support if you do get into financial difficulty, including: * Helping you set up an affordable payment plan that's suitable for your business. * Support and guidance for all your business energy needs. * Flexibility for your business during these uncertain times. THERE’S HELP OUT THERE FOR YOU AND YOUR BUSINESS. While we’re always here to help you in any way we can, sometimes we may not be able to give you all the advice you need. So if you are struggling and you need extra advice about debt or financial issues, we would highly recommend contacting Business Debtline for some free and impartial advice for all kinds of financial burdens. If you contact any organisation for debt advice, it’s important you continue to speak to us so we can continue to support your business. There are also a number of different schemes available through the government website that you may be able to utilise. OUR FREQUENTLY ASKED QUESTIONS. HOW CAN I PAY MY BILL? There are many ways to pay your bill, you can: * Set up a Direct Debit. * Simply log in to make a payment online. * Pay via the Post Office, a local PayPoint or Payzone with the barcode on your bill. * Pay us directly from your bank account. Our bank details: E.ON Next Account Number: 70257647, Sort Code: 60 80 09. Your payment reference is your account number. * You can also pay by cheque too! Make your cheque payable to E.ON Next and write your E.ON Next account number on the back then post it to E.ON Next, PO Box 10909, Nottingham, NG1 9NJ. CAN I SET UP A DIRECT DEBIT? Absolutely! We love Direct Debits as it means that we can keep you up to date and be really transparent with how much you need to pay, we only charge you for what you use, so if you pay too much, we will lower your payments. Also, you are unlikely to miss your payment so you won't be charged any late payment fees. To do this, log in to your online account or call us on 0808 501 5699. ARE THERE ANY LATE FEES FOR MISSING A PAYMENT? Yes, we sometimes charge late payment fees if you haven’t made a payment by the due date. We try to make this really clear on all of your statements, so there’s no confusion. WHAT HAPPENS IF I AM IN CREDIT OR DEBIT WITH YOU? The amount of energy you use will vary throughout the year. It’s normal for customers to build debt over the winter, or credit at the end of summer. We use this credit built up over the summer months to offset increased usage in winter. We keep track of your payments and energy usage to ensure you’re not paying too much or too little. To give yourself peace of mind that you’re paying the right amount, it’s really important to provide meter readings every month. If you have an outstanding debit balance on your account it is important that you contact us to discuss your circumstances, make a payment or set up a payment plan. Failure to do so could result in a late payment fee being applied to your account. If you continue not to pay this could result in: * Your supply being disconnected which may stop you from trading * Legal action being taken against you which may affect your ability to gain credit with your suppliers in the future * You could be passed to a Debt Collection Agency where you may be charged additional fees If you're struggling to pay please get in touch. Where your credit balance is more than we think it needs to be based on the time of year and your energy usage, you can request a refund in your online account. If you can’t see this option, it means your account isn’t eligible - this could be because we haven’t had a meter reading recently or your next energy bill is due, which may use up the credit balance. You can send us a meter reading or check when your bill is due in your online account and check back after that. If you think something doesn’t look quite right with your bill or you would like to ask for a refund and don’t have the option online, email us at hi@eonnext.com. MY CIRCUMSTANCES HAVE CHANGED, HOW CAN YOU HELP? The best way we can help is by talking to us! We’re here for you, and will do all we can to help you with your bills. There are organisations that offer a wide range of support, like Business Debtline who give free and independent debt advice over the phone and online. DO YOU OFFER PREPAYMENT? We aren’t able to offer prepayment for our business customers at this time. However we do offer Smart Pay As You Go WHY ARE MY PAYMENTS BEING INCREASED? Sometimes the amount you pay needs to increase. This can be due to a price increase or an increase in your usage. It’s important to remember that we only ever charge you for what you use and an arrangement is in place to help you budget for your usage. HOW DO I GET A PAPER COPY BILL? All our customers are automatically selected for online bills, however, if you need to download a bill and print it off, you can do this through your online account. CAN I CHANGE SUPPLIERS? We really hope that you wouldn’t want to leave E.ON Next, but if that’s the case, we would only object to you leaving if the balance owed is over 28 days old, to give you time to clear your bill. If we do object to your supply leaving, we will contact you and let you know the steps you need to take to get it resolved. MY BILLS LOOK HIGHER THAN NORMAL, WHAT SHOULD I DO? Your bills can go up and down throughout the year and it's very normal for this to happen. There are lots of things to consider: Has there been any significant changes in the business? Have you had more people in the property? Have your operating hours changed? These are just a few things to consider, but if this is really worrying you, talk to us so we can talk it through with you. WHAT ARE WE DOING FOR CUSTOMERS AFFECTED BY COVID? We’re here to help. If you have been financially impacted by the effects of Covid-19, please talk to us so we can offer you a financial solution. It can be difficult to pick up the phone, but once you’ve made the call we will do everything we can to help. You can also have a look on the government website to see if you are eligible for any business grants or support. GET THE LATEST ENERGY TIPS AND INFO. Check out our energy blog to see what's going on in the world of energy, meeting our Energy Specialists and get tip-top energy saving advice. Go to the blog WE'RE HERE TO HELP. Get in touch with us and we'll talk to you about your business' circumstances and what we can do to help. Business related calls.0808 501 5699 Business related emails.hellobusiness@eonnext.com Download our app * * E.ON Next Energy Limited Registered Office: Westwood Way, Westwood Business Park, Coventry, CV4 8LG. Registered in England & Wales, No. 03782443. © 2024 E.ON Next * Contact us * Complaints * Our policies * Terms and conditions * Our modern slavery statement * * * * * Human Rights * Emergencies * Help and support * Careers * Sitemap We use cookies to give you the best possible online experience, ensuring our websites are reliable and secure. Cookies may be used by our advertising partners to build a profile of your interests and will be used for personalisation of adverts on third party websites. You can allow all cookies or manage what we use them for. You can find out more on our privacy policy page Reject All Accept All Cookies Manage cookies PRIVACY PREFERENCE CENTER When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More information Allow All MANAGE CONSENT PREFERENCES STRICTLY NECESSARY COOKIES Always Active These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Cookies Details FUNCTIONAL COOKIES Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. Cookies Details PERFORMANCE COOKIES Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. Cookies Details TARGETING COOKIES Targeting Cookies These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and will be used for personalisation of adverts on third party websites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Cookies Details Back Button COOKIE LIST Search Icon Filter Icon Clear checkbox label label Apply Cancel Consent Leg.Interest checkbox label label checkbox label label checkbox label label Reject All Confirm My Choices