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INTEL'S SIGN IN EXPERIENCE HAS RECENTLY CHANGED. CLICK HERE FOR MORE
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I RECEIVED A NOTIFICATION FROM INTEL ABOUT MY LOGIN EXPERIENCE CHANGING. I
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email address that you used to register with Intel.

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Depending on your company set up you will see either the Intel Azure Portal or
Your Company Portal. Troubleshooting tip: If you are on Azure and you are not
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assigned to you, try using your other email address. 

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A previous password

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Leading or trailing spaces

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Please go back to the sign in screen and enter your email address. Choose
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Use your Intel email address and your Windows password.

WHY DID I RECEIVE "YOU HAVE EXCEEDED THE NUMBER OF CODE GENERATION ATTEMPTS
ALLOWED" WHEN REQUESTING A SINGLE-USE PASSCODE?

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wait 15 minutes before requesting a new Single-Use Passcode.

HOW DO I CHANGE MY EMAIL OR OTHER ACCOUNT INFORMATION?

If you need to change your email, please use the support options shown at the
bottom of this page.

HOW DO I CREATE A VALID PASSWORD?

Use:

A minimum of 8 characters in length

At least one alphabetic character (a-z, A-Z)

At least one numeric character (0-9)

At least one special character

 

Do not use:

An email address in the password

A previous password

Three or more repeating characters (e.g. '1111', 'aaa')

Leading or trailing spaces

HOW DO I MANAGE MY PASSWORD?

Please go back to the sign in screen and enter your email address. Choose
continue and look at your URL (found at the top of your browser) - this will
determine how your password is managed.  

If you see login.microsoft.com in the URL then your password is managed by your
organization. Please contact your IT department for password issues.

If you see consumer.intel.com in the URL you can change your own password or
sign in with a Single-Use Passcode. Please go back to the sign in screen and
choose "Forgot password?". You will receive a verification code in your email.
After entering the verification code, you will be able to change your password.

WHY AM I GETTING AN ERROR THAT MY EMAIL ADDRESS IS FROM A RESTRICTED EMAIL
DOMAIN, IE @EMAILPROVIDER.COM?

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enter that code and if your email does not exist, you will receive an error
message. Please try another email address or create an account. 

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WHY DID I RECEIVE "YOU HAVE EXCEEDED THE NUMBER OF CODE GENERATION ATTEMPTS
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WHAT METHODS ARE ALLOWED FOR MULTI-FACTOR AUTHENTICATION (MFA)?

Instructions for the first time set up of Intel’s MFA process (PDF)

The initial MFA setup supports Authenticator App for mobile phones, Desktop
Authenticator App, including Yubico with a security key, SMS text, or Voice
phone. After the initial setup, you can add additional methods such as an
additional phone, an office phone, or an additional authenticator app.

The default prompt is the Microsoft Authenticator app, and you will
automatically be prompted through that setup.

You may select ‘I want to use a different authenticator app’ if you prefer to
use a different MFA application to complete the set-up process (e.g., Google
Authenticator, Authy or Yubico with security key).

Adding at least one additional MFA method is highly recommended.

WHAT IS MULTI-FACTOR AUTHENTICATION (MFA) AND WHY DO I NEED IT?

Multi-Factor Authentication (MFA) protects your credentials by helping to
prevent common attacks like phishing.

MFA combines something you know such as your login credentials with something
you have like the code from an authenticator app.

I HAVE A NEW DEVICE/PHONE AND AM NOT RECEIVING THE MULTI-FACTOR AUTHENTICATION
(MFA) REQUEST, HOW DO I CHANGE MY MFA METHOD?

Please use the support options shown at the bottom of this page.

I DO NOT HAVE A MOBILE PHONE TO COMPLETE MY MULTI-FACTOR AUTHENTICATION (MFA),
WHAT OTHER METHODS CAN I USE?

For the initial MFA setup, you can choose to download a desktop authenticator
(e.g.Authy) or an app with a security key such as YubiKey. Or you can choose the
"Phone" option which allows you to validate your identity by phone call to a
landline phone.

HOW CAN I CHANGE MY MULTI-FACTOR AUTHENTICATION METHOD?

You must have your current MFA authentication method available to proceed.
Please navigate to
https://mysignins.microsoft.com/security-info?tenant=intel.com. If prompted,
follow your sign-in method and use your currently configured MFA method to
approve the sign in request. Under the Security Info section there is a link to
Change your default sign-in method.

 

If you cannot currently receive MFA requests, please use the support options
shown at the bottom of the this page.

WHY AM I HAVING TO RE-AUTHENTICATE EVERY 24 HOURS?

Intel’s security policy requires the authentication to be reset every 24 hours.
This requires users to authenticate once a day.

WHAT CAN I DO IF I GET AN ERROR MESSAGE?

If you experience the message:

Suggested action

“AADSTS90072: User account someperson@gmail.com does not exist in tenant ‘Intel
Corporation …”


You do not have an account registered for the program you are trying to access
and need to enroll.

“AADSTS50105: Your administrator has configured the application SomeApplication
to block users unless they are specifically granted (‘assigned’) access to the
application …”


You don’t have permission to the program or application you specified and must
request access.

HOW DO I SET UP A SECONDARY METHOD FOR MULTI-FACTOR AUTHENTICATION (MFA)?

Visit https://mysignins.microsoft.com/security-info?tenant=intel.com and choose
‘Add a Method’.

You must have your current MFA authentication method available to proceed. If
you do not, please use the support options shown at the bottom of this page. 

I DO NOT HAVE A MOBILE PHONE TO COMPLETE MY MULTI-FACTOR AUTHENTICATION (MFA),
WHAT OTHER METHODS CAN I USE?

For the initial MFA setup, you can choose to download a desktop authenticator
(e.g.Authy) or an app with a security key such as YubiKey. Or you can choose the
"Phone" option which allows you to validate your identity by phone call to a
landline phone.

HOW CAN I CHANGE MY MULTI-FACTOR AUTHENTICATION METHOD?

You must have your current MFA authentication method available to proceed.
Please navigate to
https://mysignins.microsoft.com/security-info?tenant=intel.com. If prompted,
follow your sign-in method and use your currently configured MFA method to
approve the sign in request. Under the Security Info section there is a link to
Change your default sign-in method.

 

If you cannot currently receive MFA requests, please use the support options
shown at the bottom of the this page.

WHY AM I HAVING TO RE-AUTHENTICATE EVERY 24 HOURS?

Intel’s security policy requires the authentication to be reset every 24 hours.
This requires users to authenticate once a day.

WHAT CAN I DO IF I GET AN ERROR MESSAGE?

If you experience the message:

Suggested action

“AADSTS90072: User account someperson@gmail.com does not exist in tenant ‘Intel
Corporation …”


You do not have an account registered for the program you are trying to access
and need to enroll.

“AADSTS50105: Your administrator has configured the application SomeApplication
to block users unless they are specifically granted (‘assigned’) access to the
application …”


You don’t have permission to the program or application you specified and must
request access.

HOW DO I SET UP A SECONDARY METHOD FOR MULTI-FACTOR AUTHENTICATION (MFA)?

Visit https://mysignins.microsoft.com/security-info?tenant=intel.com and choose
‘Add a Method’.

You must have your current MFA authentication method available to proceed. If
you do not, please use the support options shown at the bottom of this page. 


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