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NATIONAL GRID PRIVACY NOTICE




We, meaning National Grid PLC and all associated group companies, who can be
contacted at Warwick Technology Park, Gallows Hill, Warwick CV34 6DA, are
committed to respecting your privacy and complying with applicable data
protection laws.

As we are a Data Controller, we have provided this Privacy Policy Statement to
help you understand what personal information we collect about you, what we use
it for and on what basis, and your rights in relation to that information.

 


WHEN MAY WE COLLECT PERSONAL INFORMATION ABOUT YOU?

We collect personal information about you directly when you
visit www.nationalgrid.com and any other National Grid website on which this
Privacy Policy Statement is posted, or when you otherwise communicate with us,
for example by phone, email, social media channels, or by mail.

We may also collect information we observe about you, for example CCTV footage
if you visit one of our offices or sites, or via cookies when you visit our
website. For more details about National Grid’s use of cookies see our Cookie
Policy.

We may also collect information about you from public sources, for example from
the Land Registry, or receive it from other National Grid Group companies, joint
venture partners, third parties, or service providers contracted to carry out
work on our behalf.

 


WHAT PERSONAL INFORMATION MAY WE COLLECT ABOUT YOU AND HOW WILL WE USE IT?

We may be required by law to collect certain information; require it in order to
perform a contract, or prior to entering into a contact with you; or use it for
our legitimate business interests where these do not override your rights or
interest; and where appropriate, with your consent.

The following sections explain the different ways we may use your personal
information and out legal basis for doing so.
 


WHERE WE HAVE A LEGAL OBLIGATION


Consultation on infrastructure developments

We are required under the Planning Act 2008 to request your views on planning
proposals for large scale infrastructure development projects if they are likely
to have an effect on you. For smaller projects where we are not under obligation
to consult, we may still seek your views on proposed developments to help inform
our decisions.

You may choose whether to respond to such requests. If you do respond we will
use your name and home or business contact details – including postal address,
email address, and landline or mobile number – to contact and update you on
progress of the project.

We will also keep a record of your contact details and consultation feedback as
required by laws governing the planning application process.


Obtaining land rights

If you are a landowner and we are unable to negotiate a voluntary agreement
regarding land rights for the construction, access to and maintenance of our
infrastructure then we may exercise our powers under the Electricity Act 1989 in
order to obtain either a ‘necessary wayleave’, or obtain land rights by
compulsory acquisition.

This will involve processing of your contact details – including postal address,
email address, and landline or mobile number – along with details of your land
ownership or occupation.


Shareholders

If you hold shares in National Grid plc, we have obligations under the Companies
Act 2006 to collect and use personal information to keep a register of members,
provide you with share certificates or other evidence of your shareholding, and
contact you regarding your rights to attend and/or vote at the Annual General
Meeting. For more information about what we use and why see our Shareholder
Privacy Notice.


Health, safety and competency records

If you are contracted by one of our suppliers and service providers to carry out
work at a site where high pressure gas is stored or transmitted, we will keep
records of your job title and the results of any training, qualifications,
certificates, professional licences or memberships that demonstrate your
competence to work on site and/or to restricted access to areas of a particular
site, for example by issuing you with an access card. Competency records are
kept in electronic and hard copy format and may in some cases include voice
recordings of assessments. This information is used to demonstrate compliance
with the Control of Major Accident Hazards (CoMAH) regulations, our obligations
under Health & Safety at Work legislation, and our Operating Licences.




WHERE IT IS CONTRACTUALLY NECESSARY


Obtaining land rights – voluntary agreements

If you are a landowner or tenant and a project that affects your land has
received planning permission then we will attempt to reach an agreement with you
regarding access to construct, assess the condition of, maintain, repair or
replace our assets. In order to reach such a voluntary wayleave or easement
agreement it will be necessary to process your contact details – including
postal address, email address and landline or mobile number – along with details
of your land ownership or occupation.


Construction projects - claims for loss or damage

If you are a landowner or tenant and one of our construction projects results in
loss of or damage to your land – for example loss of crop yield, grazing land or
damage to drainage or access roads – you may be entitled to claim compensation
from us. In order to process your claim we require details of the land you hold
interest in and evidence to support your claim – for example photographs and
financial statements / forecasts.

If your claim is successful, we will need to process your bank details to make
compensation payments. We will also keep records of amounts paid.


Job applications

In the event you have applied for a job at National Grid, we use the personal
information you submit to process your application.


Customer, supplier and service provider data

If you are a customer, supplier or service provider we need to process certain
data items, such as your name, postal address, phone number, email address and
bank account details in order to provide goods and services to you and receive
payment, or receive goods or services from you and pay you for them.




WHERE WE HAVE A LEGITIMATE BUSINESS INTEREST


Responding to general queries and complaints

If you contact us with a query or complaint about any of our activities, we will
record the details of your request. And if we are unable to immediately resolve
the matter we will ask you to provide contact details of your choice – such as a
telephone number, email or postal address – which we will use to contact you
with updates when we have investigated the matter further.


EMF and noise queries

We provide a helpline where you can contact us if you have any questions
regarding the effects of electro-magnetic fields (EMFs) and noise resulting from
the operation of the electricity network. We use the preferred contact details
you provide us (your email address, home or personal mobile number, or postal
address) to respond to your queries and provide advice. Where you choose to
provide it, we also process information about any actual or perceived physical
health effects resulting from EMFs, and, if your enquiry relates to effects on
children, details of the number and ages of children in your household.

We use aggregated data, based on the information you provide to us, for
scientific research and statistical purpose with regard to the effects of EMFs
and ways of mitigating them. We share this aggregated data with the Energy
Networks Association. We do not share any personal information for this purpose.

For more information about how we use your personal data in relation to EMF
queries please see our separate EMF Privacy Policy.


Site safety and security

When you visit one of our sites you will be asked to provide your name and
contact details in order to be issued a visitor access card. These cards record
the dates and times you enter and leave a particular site or part of a site. If
you have requested a parking space on one of our sites, we will also record your
vehicle registration number.

We use CCTV cameras to monitor the interior of, entrances to, and perimeter of
our sites to enable us to respond to security incidents. Footage from some
cameras is monitored remotely in real time to facilitate responses to security
or safety incidents. All cameras – monitored or otherwise – will store
recordings of the footage, which may be reviewed at a later date and used as
part of a security or safety incident investigation. If the footage captures
evidence of an offence being committed, we will share this with the police.

CCTV is also used on some of our sites to monitor the opening and closing of
automated or remotely operated gates or barriers to ensure you are not trapped
or injured.

All of these measures are in the interest of your safety and wellbeing.


Processing Data Subject Access Requests (DSARs)

If you submit a DSAR we will search all systems and relevant hard copy data
stores and retrieve the information that you request. We will hold copies of
your request, along with copies of the information retrieved and disclosed to
you (or, subject to the application of a valid exemption, withheld or redacted)
as evidence of compliance. We may be required to share with the Information
Commissioners Office (ICO) if required, for example to comply with an audit or
investigation. Where we hold any special category personal information as such
evidence we do so on the basis of establishing, exercising or defending legal
claims.


Voice recording of phone calls

Your voice may be recorded when making calls to some company numbers, for
example helpdesks and trading desks. You will be informed at the start of the
call if the call is to be recorded. We use these recordings to monitor
compliance, conducting safety investigations and for training purposes.




WHERE YOU HAVE PROVIDED YOUR CONSENT

Where we need your consent to hold your personal information, we will ask you
separately to confirm your consent; either by a written statement or other
‘opt-in’ mechanism, such as ticking a box or clicking on a button. In each case
we will inform you separately from this notice about why we are collecting the
information, how we will use it, how long we keep it for, and how you can
subsequently opt-out if you change your mind.

Where you have given your consent, we use your personal information for the
following purposes.


Keeping you informed about new projects

If an electricity construction project is being proposed in your local area, we
may invite you to sign up to receive information and updates on the project. If
you provide your name and email address, we will use this, with your permission,
to send you project updates. You may opt-out of receiving updates at any time:
you will be informed of how to do so in each email we send you.


Cookies

When you interact with our website, we use cookies to improve your experience
while you navigate through the site. The cookies that are categorised as
necessary are stored on your browser as they as essential for the working of
basic functionalities of the website.

We also use third-party cookies that help us analyse and understand how you use
this website, to store user preferences and provide content and advertisements
that are relevant to you. These cookies will only be stored on your browser with
your consent to do so. You have the option to opt-out of these cookies, but
opting out of some of these cookies may have an effect on your browsing
experience.

For more information see our cookie policy Cookie Policy.


ESO email notifications

Some areas of our Electricity System Operator (ESO) website invite you to sign
up to receive emails containing information that you may find useful, for
example regarding system balancing, power response, and future projects and
developments in the electricity market. If you sign up to receive such emails,
we will send them to the nominated email address you provide. If you decide that
you no longer wish to receive these emails you may unsubscribe at any time,
either via the ‘unsubscribe’ link within each email, or via the website where
you originally signed up.


Marketing

Video, audio and photographs of you taken at one of our sites or public events,
to market our services via multiple media channels such as TV, our website, hard
copy publications and social media.




WHO MAY WE SHARE YOUR PERSONAL INFORMATION WITH?

Your information will be processed by employees of National Grid and may also be
shared with the following parties:

 * Employees or contractors working on our behalf of or in partnership with
   National Grid.

 * External suppliers and service providers who perform functions on our behalf
   under contract, or support our systems, operations and/or processes. These
   include External Affairs Agencies collecting consultation feedback in
   relation to planning applications; Land Agents negotiating wayleave and
   easement agreements and processing damage claims and compensation payments.

 * Consultation feedback obtained during the planning application process will
   be shared with the Secretary of State, Examining Authority, and members of
   the public who request access.

 * We may also be required to share your personal information with law
   enforcement or other regulatory bodies who request access to information
   about you for the prevention and detection of crime and the apprehension or
   prosecution of offenders.

Where we use another organisation to process your personal information on our
behalf we are still the Controller with regard to that information and have
strict controls in place to make sure it’s properly protected.

We might have to share personal information with government bodies and agencies
to meet our legal and regulatory obligations. When we share your information
with other organisations we’ll make sure it’s protected as far as reasonably
possible.




INTERNATIONAL TRANSFERS

As National Grid operates globally, it may be necessary to transfer your data to
other National Grid companies outside the UK, for example those based in the
USA.

We also rely on suppliers/service providers located outside the UK for storage,
system, and administrative support - therefore the processing of your data may
involve a transfer of data to that country.

The table below lists those countries where your data may be stored or accessed
by vendors providing host, support, or other services on our behalf.
 

Host

Support

Provide Services

USA

USA

USA

Ireland

Ireland

 

Germany

Germany

 

Netherlands

India

 


At National Grid we have a strict selection process when it comes to our
suppliers/ service providers and we enforce strict requirements within our
contracts to ensure your data is kept within safe hands.

Where the laws of a country listed in the table above are not by themselves
deemed by the UK government to provide an adequate level of protection to the
personal data transferred, we ensure such transfers are made subject to
appropriate safeguards as prescribed by UK Data Protection Law.


How long will you keep my personal information?

Retention periods will vary depending on the purpose for which we hold your
personal data, but information will only be kept for as long as necessary in
relation to the purpose for which it was collected.

 * Consultation feedback obtained as part of the planning application process
   will be kept for the life of the particular asset (if constructed); otherwise
   for 7 years from the date the Decision Notice is issued.

 * Deeds of Grant of Easement are retained for as long as we maintain interest
   in the land in question.

 * Wayleave agreements will be retained for the term specified in the agreement,
   or until you cease to own / occupy the land in question.

 * Details of damage claims and compensation payments for 7 years from the date
   of settlement.

 * Customer enquiries and complaints correspondence is kept for 6 years.

 * Health, Safety and Competency Records are kept for 6 years

 * Customer, Supplier and Service Provider Data is kept for 6 years

 * Visitor logs are kept for 3 years

 * CCTV footage is generally kept for 30 days before being overwritten, but if
   required for an incident investigation may be extracted from the system and
   kept for as long as necessary in relation to that investigation

 * Data Subject Access Request data is kept for 3 years

 * Email addresses used to provide project updates / system notifications are
   kept either for the duration of the particular project, or until you
   unsubscribe – whichever is the earlier


What rights do I have with regards to my personal data?

Your rights are outlined below:

 * The right to access information we hold about you, why we have that
   information, who has access to the information and where we obtained the
   information from.

 * The right to correct and update the information we hold about you. If the
   data we hold about you is out of date, incomplete or incorrect you can inform
   us and your data will be updated.

 * The right to have your information erased. If you feel we should no longer be
   using your data you can request that we erase the data that we hold. Upon
   receiving a request for erasure we will confirm whether it has been deleted
   or a reason why it cannot be deleted (for example because we have a legal
   obligation to keep the information or we need it for a legitimate business
   interest)

 * The right to object to processing of your data. You may request that we stop
   processing information about you. Upon receiving your request we will contact
   you and let you know if we are able to comply or if we have legitimate
   grounds to continue to process your data. Even after you exercise your right
   to object, we may continue to hold your data to comply with your other rights
   or bring or defend legal claims.

 * The right to data portability. You have the right to request that we transfer
   your data to another controller. This right does not apply where we have a
   legal obligation or legitimate interest for processing, as set out in the
   notice above.

 * The right to request restriction of processing of your personal data. This
   enables you to ask us to suspend the processing of your personal data: (a) if
   you want us to establish the data’s accuracy; (b) where our use of the data
   is unlawful but you do not want us to erase it; (c) where you need us to hold
   the data even if we no longer require it as you need it to establish,
   exercise or defend legal claims; or (d) you have objected to our use of your
   data but we need to verify whether we have overriding legitimate grounds to
   use it.

 * The right to withdraw consent at any time where we are relying on consent to
   process your personal data.

To exercise your privacy rights please send your request in writing. We may be
required to verify your identity for security purposes.

To exercise your rights by email please send your request to:

dataprotection.af@nationalgrid.com

Alternatively, please write to us at:

Data Protection Team
National Grid House
Warwick Technology Park
Gallows Hill
Warwick
CV34 6DA

We will comply with your request where it is feasible to do so, within one month
of receiving your request. There are no fees or charges for the first request. 
However additional requests for the same data may be subject to an
administrative fee to cover our costs.


What can I do if I am not satisfied with how my personal information is
processed?

At National Grid we aim to ensure all information collected about you is done so
fairly and lawfully, whilst implementing robust measures to keep your
information secure. If you are not satisfied with the information provided in
this notice, please contact us in the first instance so we can resolve your
queries or provide you with any additional information required.

Alternatively it is your right to contact your local Data Protection Authority
and lodge a complaint. In the UK the lead Data Protection Authority is the
Information Commissioner. For more information please visit the Information
Commissioner’s office at www.ico.org.uk/concerns or call them on 0303 123 1113.



Effective date of this Privacy Notice: 2 December 2022


© National Grid 2023


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cookie also tracks the behavior of the user across the web on sites that have
Facebook pixel or Facebook social plugin.IDEhttps1 year 24 daysUsed by Google
DoubleClick and stores information about how the user uses the website and any
other advertisement before visiting the website. This is used to present users
with ads that are relevant to them according to the user profile.bscookiehttps1
yearThis cookie is a browser ID cookie set by Linked share Buttons and ad tags.
yt-remote-device-idhttpsneverThese cookies are set via embedded
youtube-videos.yt.innertube::requestshttpsneverThese cookies are set via
embedded youtube-videos.yt.innertube::nextIdhttpsneverThese cookies are set via
embedded youtube-videos.yt-remote-connected-deviceshttpsneverThese cookies are
set via embedded youtube-videos.bcookiehttps1 yearThis cookie is set by
linkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the
page.lidchttps1 dayThis cookie is set by LinkedIn and used for
routing.muc_adshttp1 year 1 month 4 days

This is a cookie that is set by twitter.com. It is used for optimizing ad
relevance by collecting visitor navigation data.

nationalgridsegl2-_zldphttp1 year 1 month 4 daysNo
descriptionnationalgridsegl2-_zldthttp1 dayNo descriptionsegl12-_zldphttp1 year
1 month 4 daysNo descriptionsegl12-_zldthttp1 dayNo
descriptionb3e783bb62httpssessionThis cookie is set by the provider Zoho. This
cookie is used for collecting information on user interaction with the
web-campaign content. This cookie helps the website owners to promote products
and events on the CRM-campaign-platform.ln_orhttp1 dayNo descriptionli_gchttp2

.

uuidhttps1 year 27 daysMediaMath sets this cookie to avoid the same ads from
being shown repeatedly and for relevant advertising.sphttps1 yearThis cookie is
set by the host c.jabmo.app. This cookie is used to serve the content based on
user interest and improve content creation.ai_userhttps1 yearMicrosoft Azure
sets this cookie as a unique user identifier cookie, enabling counting of the
number of users accessing the application over time.li_sugrhttps3 monthsLinkedIn
sets this cookie to collect user behaviour data to optimise the website and make
advertisements on the website more relevant.NIDhttps6 monthsGoogle sets the
cookie for advertising purposes; to limit the number of times the user sees an
ad, to unwanted mute ads, and to measure the effectiveness of ads._fbphttp1

.

Others


Other uncategorized cookies are those that are being analyzed and have not been
classified into a category as yet.

CookieTypeDurationDescription_hjIncludedInSessionSample_1180722http2
minutesDescription is currently not
available.careerSiteCompanyIdhttpssessionDescription is currently not
available.routehttpssessionNo description
available.LSKey-c$CookieConsentPolicyhttp1 yearDescription is currently not
available.renderCtxhttpssessionThis cookie is used for tracking community
context state.ga-disable-UA-192971893-1httppastDescription is currently not
available.__RequestVerificationToken_L1NvbmFy0httpssessionDescription is
currently not
available.__RequestVerificationToken_L0JTQUQ1httpssessionDescription is
currently not
available.__RequestVerificationToken_L0ZSUFM1httpssessionDescription is
currently not available.

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