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HELP CENTER

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AllFacilitiesStaffStandardsRemindersPoliciesLoggingAccountAdministrationAccreditation
ComplianceAccreditationAccount ManagementSurveyGeneral

VIDEOS

Maintenance Features
1:13
New Accreditation Features
1:12
SCT Marketing Demo
6:30
SCT Overview
1:17
Surgical Center Toolbox Introduction
1:03
Logging Features
0:56

FAQ

Q. Can I add a consultant or another person to my SCT account to help me?
The SCT system allows for user roles and permissions. To add users to your
facility, select the "users" link on the left hand side in the navigation
toolbar. Then select "invite user" and follow the prompts to set permissions.
Q. Can I edit the policies or add my own policies and procedures?
The SCT policies and procedures automatically populate and update in accordance
to your realtime data entered within the system. Additionally, you can download
a policies or procedure as a MS Word document, that can be edited and saved as
an amendment to the original document provided by SCT. Contact us if you have
more extensive needs.
Q. Can I manage multiple surgery centers on my account?
We have found it is better to keep each facility in a separate SCT account so
there is no confusion. Simply create a new account using a different email
address for each facility. If you have more than 2 centers, please contact a
sales representative for further assistance.
Q. Can I still use a consultant to help with the accreditation or maintenance
process?
The system is designed to allow multiple users help bring efficiency and
oversight to accreditation at any stage. This tool enables a consultant or
administrator to better serve the facility.
Q. Does SCT address Certificate of Need (CON)?
Accreditation is a post-CON activity. In states that require a CON, you must
successfully complete an application to the appropriate state agency before
proceeding with accreditation.
Q. Does SCT address Life Safety?
SCT provides best practices and use case information around Life Safety that
work in conjunction with or augment your existing agency standards.
Q. Does SCT help me prepare my agency application?
When your overall SCT progress meter reaches 100% your agency application will
automatically populate for submission.
Q. Does SCT provide Policies & Procedures?
SCT provides a baseline set of Policies & Procedures that dynamically populate
and allow the user to customize with amendments as the facility evolves.
Q. Does SCT provide electronic logging?
During the onboarding process, SCT provides you a list of electronic logs that
conform to your new dynamic policies and procedures specific to your agency
standards. This list is considered the foundation and you can edit or add
additional logs. These logs work in conjunction to a mobile-responsive interface
that is accessed based on user permission. This interface allows search
capabilities based on location, frequency and/or keyword.
Q. Does SCT provide operational checklists?
During the onboarding process, SCT provides you a list of operational reminders
that conform to your new dynamic policies and procedures specific to your agency
standards. This list is considered the foundation and you can edit or add
additional reminders. These reminders will show up within your maintenance
dashboard at the applicable time.
Q. Does SCT support CMS certification?
The SCT Policies & Procedures are written to incorporate CMS standards. However,
the Medicare certification process is supplemental to the basic accreditation
process. Once accreditation is achieved, your accreditation agency can assist
with the requisite steps necessary to achieve Medicare certification.
Q. How do I contact SCT to ask a question or report a problem with my account?
Select "contact us" on the right hand side in the information center or select
"help" on the left side navigation panel.
Q. How does SCT help me get Accreditation?
SCT has created a step-by-step process that walks you through preparation for
accreditation - we think of ourselves as the TurboTax(r) of accreditation. SCT
does not guarantee accreditation, but rather offers a systematic approach and
proven best practices with relevant use cases that have been compiled over
decades of accreditation experience. These valuable tools and insights, combined
with an intuitive and easy to navigate interface, reduce the complexities and
errors associated with the traditional process.
Q. How does SCT help me maintain my Accreditation?
SCT provides you with operational reminders and electronic logs that allow you
to maintain and follow your policies and procedures in accordance to your
agency's standards.In addition, policies and procedures are updated and
maintained in accordance to staffing and other data entry changes.Furthermore,
administrative oversight tools enable you to monitor real- time progress.
Q. If I change staff, how do I know what documents need to be changed?
There are many places in the software where we will notify you if information is
missing or action is needed.
Q. Should I add EVERYONE that works at the facility into the Staff section? Even
part time and contractors?
We suggest you add all of your part-time, full-time staff, even your independent
contractors so that the product can be utilized most efficiently to maximize
efficacy and performance. This will allow your policies and procedures to
dynamically capture realtime information about your staff. Do note that adding
staff is for record keeping and adding users is for system access.
Q. What If I want to change the accreditation agency after I've started?
We don't recommend changing agencies once you have started the process with
one.However, we understand there are reasons for doing so.Please contact us so
we can work on transitioning your account information to a different agency.
Q. What agencies does SCT support?
SCT supports the standards for four ambulatory surgery center agencies (AAAASF,
AAAHC, JCAHO and IMQ).
Q. What if I want more than one accreditation for my surgery center?
It is not uncommon for a surgery center to seek multiple accreditations for
either contracting or other business purposes. Everything in our software is
dynamic based on the agency that you choose and an additional accreditation
usually requires a different tax ID. Therefore, it is important to keep each
accreditation in a separate account with SCT. We've found the best way to
accomplish this is by signing up for a new SCT account with a different email
address.
Q. Why can't I get access to new accreditation, maintenance or reaccreditation?
We want to make your journey of accreditation as simple as possible. We will
only provide access to the modules you need at the stage of accreditation you
are in. For instance, if you are already accredited, you do not need the "new
accreditation" module. If you believe you need access to a module that is
currently inaccessible, please contact us for help.

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