community.docusign.com Open in urlscan Pro
18.239.94.4  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On October 15 via api from US — Scanned from DE

Form analysis 2 forms found in the DOM

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Text Content

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ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,782 Topics
 * 14,340 Replies

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4782 Topics
Recently Active
Most Replies Most views Newest First
H

Houseoframos12Newcomer
asked in eSignature
verify forged Document


I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?

07
A

22 days ago
Lindsay.RothfeldDocusign Employee
published in eSignature
What kind of template do you need help building?

Are you struggling to build a template or unsure where to begin? Community
member and Docusign expert @sofian_solusign is leading another workshop on
Wednesday, September 4th at 9am PT. Last workshop, he demonstrated the building
of a Non Disclosure Agreement. Register to attend next week’s session and tell
us what type of template you’re looking to build. Register here. And if there
are other topics you’d like covered in an Ask the Expert session, let us know in
the comments 👇

11000

1 month ago
D

danbariaultNewcomer
asked in eSignature
New Problem - can't sign my document


I have never had an issue with Docusign before. When I attempt to sign the
document fails to load (imagine a spinning wheel). Any suggestions?

03
S

just now
R

RuritsNewcomer
asked in eSignature
New Template Editor


Some word files (docx) do not show on the new template builder. Some do. I am
not sure what makes a difference between the one that show and doesn’t. What can
I do to make sure all documents show on the template builder?

03
N

35 minutes ago
A

aolson72Newcomer
asked in eSignature
Reminders


Where can I view the reminder schedule once an envelope has been sent?

18
A

41 minutes ago
I

itstuffObserver
asked in eSignature
Cannot change initial


About a month ago, I accidentally entered a wrong initial for a document and
finished it. The sender sent another document at that time, but it did not let
me change my initial. I have already made sure my initial is correct in my
account profile. Today, the sender send another document, but I still cannot
change my initial. It only gives the option Resize and Clear. Can you please
help fixing the initial on my account? Thank you.

00
I

1 hour ago
B

Barry GoldsteinNewcomer
asked in eSignature
Power form order of review after an edit is made by signer


I have a Power Form with 4 signers. The signing order is 1 > 2 > 3 then 4 I have
set up the Power Form such that any signer can make edits to to original content
supplied. Once any signer makes an edit, what is the order of review - does it
go back to the first signer and then continue forward? Examples signer 3 makes
an edit - does it go back to signer 1, then proceed to 2, then 3 again, then 4?
or… signer 3 makes an edit, it continues to signer 4, then comes back around to
1 and then 2 ? Just want to know what is the expected behavior and if possible
can it be altered? Please advise Thanks ----Barry

01
C

1 hour ago
P

Pallavi grawalNewcomer
asked in eSignature
Screen reader is reading Just data field text and tool tips. Template contents
is not readable.


Hello, I have used MS world template to create Power Form. Added some data
fields on it. Screen Reader NVDA is reading text from data fields but not the
template contents. is it some limitations with DocuSign or is there any work out
where we can make entire form redable for Screen Reader. Thank you, Pallavi

01
A

1 hour ago
mshealyTroubleshooter
asked in eSignature
Can i turn a community question into a community idea


Can i turn a community question into a community idea?

11
A

1 hour ago
R

RezaNewcomer
asked in eSignature
Change signature


I received a file via DocuSign for signing sent by an email from my manager, at
the time I did not have a DocuSign account. It was my first time using DocuSign,
while trying to familiarize myself with the process, I uploaded a signature as a
test. Now, I am unable to change this signature to the correct one. I searched
for the solution, I found out that I need to create an account to change the
signature, I have since created a DocuSign account, but the file doesn't exist
in my account to sign it! I even tried to register my signature in my account
and the tried to sign the file in my email but it still use the first
signature(the test one) Could you please assist me in accessing the file in my
account or guide me on how to change my signature for this document? Thank you
for your time and assistance. I look forward to your guidance on resolving this
issue.

00
R

1 hour ago
A

Alan SearlNewcomer
asked in eSignature
QES Testing (Pre-Launch)


We are due to go live with QES at the beginning of November. As you would expect
we have watched the DocuSign video, which is very helpful, but for obvious
reasons we wanted to test the process ourselves ahead of roll-out. However, when
issuing a document (from the Sandbox) requiring a QES to one of the team using
their work email address, the process didn’t work: issuing from live also didn’t
work, but issuing to a staff member’s personal email address DID work and worked
well. Is there a restriction that prevents us issuing to colleagues using their
work email addresses - may be because they are already within one of our
DocuSign groups? We never encountered that problem when testing documents
requiring only a Simple Signature - even with the addition of 2FA. Do we need to
tweak a setting? If one of the Community has experience of this, and can share,
I would be grateful. Thank you. Alan

02
A

1 hour ago
D

D1.TrainingNewcomer
asked in eSignature
Receiving error message "This recipient type must have a name and email
address".


I am receiving the error message "This recipient type must have a name and email
address" even though the recipient boxes are filled in with a name and email
address. This problem just started happening after using the same template for
several months. Can someone please assist?

00
D

1 hour ago
M

mayadeeNewcomer
asked in eSignature
Sending templates without emailing them?


Hello!! I’ve been trying to look this up, but getting no where. In my minimal
experimentation, I have been unable to figure this out either. I’m curious if
this is simply not a feature of Docusign or if I’m just missing something? When
sharing a template during a Zoom call, the Zoom app makes me log in to Docusign
and then makes me email the form to the person I want to share it with. Is there
a way to NOT email it to them? I simply want to be able to share the template
in-meeting and have them sign it right then and there. Any help would be
appreciated, thank you!

00
M

2 hours ago
O

OTNeNiNew Voice
asked in eSignature
Impossible to reach customer Support


Hello, Does anyone know how to reach a real person in customer support? I am
trying to change the registered email address on my account and trying and
trying and keep getting error messages. Then I try to open a case, and keep
getting error messages. Impossible to reach anyone. Everything is just a robot
answering me. I am beyond frustrated with this company right now.

110
C

2 hours ago
I

Investor RelationsNewcomer
asked in eSignature
No option to correct the document


I don’t see an option to correct an envelope I just sent out. Why?

118
C

3 hours ago
K

kross5476Newcomer
asked in eSignature
Electronic Record and Signature Disclosure appears continuously for one user


We have approximately 350 users in our corporate account that utilizes the Part
11 module. Out of those, I have one single user for whom the Electronic Record
and Signature Disclosure appears in the Certificate of Completion. The user
himself does not see anything when he signs an envelope, but when completed,
this is always included in the summary. Does anyone know why this is happening,
and if so, what needs to be done by myself as the admin, or by the user himself
to remedy?

05
C

3 hours ago
M

Mike P.Newcomer
asked in eSignature
Can DocuSign email invoices when they are issued?


We cannot find the option to set up emailing the invoice to the main user/admin
email address, once the invoice has been issued. It is quite annoying to have to
log in into the account each time the accounts department asks for the invoice.
Is this feature available and we just can’t find it? Or, if it’s not available,
could it be made available anytime soon? Most companies now routinely email
invoices (PDFs) once they are issued. Mike

04
C

3 hours ago
C

cmc073Newcomer
asked in eSignature
Adding email hyperlink to documents


Hi, I am trying to add an email address in my document and would like it to act
as a hyperlink to email, is this function available? I know how to add a
hyperlink to a site in the document, and added an email address the same way
using #HREF, but this does not work for email. Should I be using something
different to indicate email? Thank you

05
C

3 hours ago
L

lumenlightingObserver
asked in eSignature
Expired document- multiple recipients


Hello, I sent an envelope with a contract to 3 different people. I only was
required to get it signed by 1 of the 3 individuals. The 1st person signed it.
However, since the other 2 went without signing it the document is now showing
as expired and void. Is there a way to retain the document with the 1 persons
signature without it showing as void?

01

3 hours ago
S

SallyNewcomer
asked in eSignature
Conditional Formula with Dates


Hello, I want to make a formula that validates me if a field that is a drop-down
list. For example, if it's 1 that I add 90 days from the date field, and if it's
2 that I add 7 days

00
S

4 hours ago
F

Frederic.PoliNewcomer
asked in eSignature
ID verification for Qualified signature


Hello, For an ID verification for a Qualified signature, what days and time can
this take place? I cannot find the information on the website Thank you in
advance

03
N

6 hours ago
C

Community UserLegacy User
asked in eSignature
Bulk Upload: Custom Fields


I'm trying to send customized documents to a number of people. I want to use one
template and have these individuals names, addresses, and pay populated using a
bulk upload. I've matched the label of the custom field to the column header in
the bulk upload but when I upload, no values appear in the custom fields I've
created. What step am I missing?

04
E

7 hours ago
R

RuritsNewcomer
asked in eSignature
Signing Group


How do you create a signing group? I have an admin account but do not see the
signing gruop option in my contacts setting.

03

7 hours ago
K

KGMSObserver
asked in eSignature
Files size too large?


Hi all, I have 22 users set up on our business account with one person receiving
an error message when uploading to an envelop to say the file size exceeds 25mb.
However, a different user on our account seems to have been able to send it
without any issues whatsoever. They are both trying to create the envelop in the
same way so not sure what is happening. Any advice or suggestions as to why this
is happening. They both have exactly the same set up re permissions etc. Thanks
in advance! Katie

01

7 hours ago
T

TayssirObserver
asked in eSignature
E-Signature


Hello evryone :) Could you please confirm if there is a specific feature within
DocuSign that allows all 29 signatures for a document to be sent out
simultaneously to avoid any potential delays?

01

7 hours ago
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