community.docusign.com
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https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On October 15 via api from US — Scanned from DE
Submission: On October 15 via api from US — Scanned from DE
Form analysis
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Text Content
Skip to main content Back to Docusign.com * Get Started * Get Inspiration * * * Get Inspiration * Inspiration Hub * Agreement Insights10 * On-demand6 * Community Spotlights8 * Tips from Docusign21 * What's New at Docusign5 * Discussion * * * Community * Recently Active Topics * Unanswered Questions * What's New * Community Announcements23 * Community Lounge15 * IAM Applications * Docusign IAM for Sales5 * Docusign IAM for CX3 * Docusign IAM Core5 * Platform Services * Docusign Maestro137 * Docusign Navigator7 * Docusign App Center11 * Data Verification9 * Docusign Admin203 * Docusign Monitor6 * Core Capabilities * eSignature4785 * CLM230 * Web Forms94 * Identify36 * DocGen32 * Rooms52 * Developer * eSignature API248 * Extension Apps7 * Maestro API5 * Web Forms API5 * Embedded Signing29 * Docusign Connect23 * Go-live16 * SDKs34 * Salesforce/Apex Toolkit21 * Mobile SDKs5 * General56 * Extensions * IDV Premier8 * DocGen for eSignature6 * Notary22 * Payments37 * Mobile41 * Integrations * Salesforce201 * Google9 * Microsoft129 * Workday12 * ServiceNow4 * Other99 * Community FAQ Center * Using the Community8 * FAQs4 * Groups * Events * Ideas * Learn * * * Customer * Developer * * Ask the Community * Login * Home * Community * Core Capabilities * eSignature ESIGNATURE Have Docusign eSignature questions? Find answers here! * 4,782 Topics * 14,340 Replies Subscribe When you subscribe we will email you when there is a new topic in this category 4782 Topics Recently Active Most Replies Most views Newest First H Houseoframos12Newcomer asked in eSignature verify forged Document I was signed up to a loan contract I never actually signed. The finance company are refusing to give me certain docs pertaining to the loan. On the loan agreement they did send, it is docusigned. It has an envelope ID, but should there be an IP address to track location or how can I prove it is a forged doc? 07 A 22 days ago Lindsay.RothfeldDocusign Employee published in eSignature What kind of template do you need help building? Are you struggling to build a template or unsure where to begin? Community member and Docusign expert @sofian_solusign is leading another workshop on Wednesday, September 4th at 9am PT. Last workshop, he demonstrated the building of a Non Disclosure Agreement. Register to attend next week’s session and tell us what type of template you’re looking to build. Register here. And if there are other topics you’d like covered in an Ask the Expert session, let us know in the comments 👇 11000 1 month ago D danbariaultNewcomer asked in eSignature New Problem - can't sign my document I have never had an issue with Docusign before. When I attempt to sign the document fails to load (imagine a spinning wheel). Any suggestions? 03 S just now R RuritsNewcomer asked in eSignature New Template Editor Some word files (docx) do not show on the new template builder. Some do. I am not sure what makes a difference between the one that show and doesn’t. What can I do to make sure all documents show on the template builder? 03 N 35 minutes ago A aolson72Newcomer asked in eSignature Reminders Where can I view the reminder schedule once an envelope has been sent? 18 A 41 minutes ago I itstuffObserver asked in eSignature Cannot change initial About a month ago, I accidentally entered a wrong initial for a document and finished it. The sender sent another document at that time, but it did not let me change my initial. I have already made sure my initial is correct in my account profile. Today, the sender send another document, but I still cannot change my initial. It only gives the option Resize and Clear. Can you please help fixing the initial on my account? Thank you. 00 I 1 hour ago B Barry GoldsteinNewcomer asked in eSignature Power form order of review after an edit is made by signer I have a Power Form with 4 signers. The signing order is 1 > 2 > 3 then 4 I have set up the Power Form such that any signer can make edits to to original content supplied. Once any signer makes an edit, what is the order of review - does it go back to the first signer and then continue forward? Examples signer 3 makes an edit - does it go back to signer 1, then proceed to 2, then 3 again, then 4? or… signer 3 makes an edit, it continues to signer 4, then comes back around to 1 and then 2 ? Just want to know what is the expected behavior and if possible can it be altered? Please advise Thanks ----Barry 01 C 1 hour ago P Pallavi grawalNewcomer asked in eSignature Screen reader is reading Just data field text and tool tips. Template contents is not readable. Hello, I have used MS world template to create Power Form. Added some data fields on it. Screen Reader NVDA is reading text from data fields but not the template contents. is it some limitations with DocuSign or is there any work out where we can make entire form redable for Screen Reader. Thank you, Pallavi 01 A 1 hour ago mshealyTroubleshooter asked in eSignature Can i turn a community question into a community idea Can i turn a community question into a community idea? 11 A 1 hour ago R RezaNewcomer asked in eSignature Change signature I received a file via DocuSign for signing sent by an email from my manager, at the time I did not have a DocuSign account. It was my first time using DocuSign, while trying to familiarize myself with the process, I uploaded a signature as a test. Now, I am unable to change this signature to the correct one. I searched for the solution, I found out that I need to create an account to change the signature, I have since created a DocuSign account, but the file doesn't exist in my account to sign it! I even tried to register my signature in my account and the tried to sign the file in my email but it still use the first signature(the test one) Could you please assist me in accessing the file in my account or guide me on how to change my signature for this document? Thank you for your time and assistance. I look forward to your guidance on resolving this issue. 00 R 1 hour ago A Alan SearlNewcomer asked in eSignature QES Testing (Pre-Launch) We are due to go live with QES at the beginning of November. As you would expect we have watched the DocuSign video, which is very helpful, but for obvious reasons we wanted to test the process ourselves ahead of roll-out. However, when issuing a document (from the Sandbox) requiring a QES to one of the team using their work email address, the process didn’t work: issuing from live also didn’t work, but issuing to a staff member’s personal email address DID work and worked well. Is there a restriction that prevents us issuing to colleagues using their work email addresses - may be because they are already within one of our DocuSign groups? We never encountered that problem when testing documents requiring only a Simple Signature - even with the addition of 2FA. Do we need to tweak a setting? If one of the Community has experience of this, and can share, I would be grateful. Thank you. Alan 02 A 1 hour ago D D1.TrainingNewcomer asked in eSignature Receiving error message "This recipient type must have a name and email address". I am receiving the error message "This recipient type must have a name and email address" even though the recipient boxes are filled in with a name and email address. This problem just started happening after using the same template for several months. Can someone please assist? 00 D 1 hour ago M mayadeeNewcomer asked in eSignature Sending templates without emailing them? Hello!! I’ve been trying to look this up, but getting no where. In my minimal experimentation, I have been unable to figure this out either. I’m curious if this is simply not a feature of Docusign or if I’m just missing something? When sharing a template during a Zoom call, the Zoom app makes me log in to Docusign and then makes me email the form to the person I want to share it with. Is there a way to NOT email it to them? I simply want to be able to share the template in-meeting and have them sign it right then and there. Any help would be appreciated, thank you! 00 M 2 hours ago O OTNeNiNew Voice asked in eSignature Impossible to reach customer Support Hello, Does anyone know how to reach a real person in customer support? I am trying to change the registered email address on my account and trying and trying and keep getting error messages. Then I try to open a case, and keep getting error messages. Impossible to reach anyone. Everything is just a robot answering me. I am beyond frustrated with this company right now. 110 C 2 hours ago I Investor RelationsNewcomer asked in eSignature No option to correct the document I don’t see an option to correct an envelope I just sent out. Why? 118 C 3 hours ago K kross5476Newcomer asked in eSignature Electronic Record and Signature Disclosure appears continuously for one user We have approximately 350 users in our corporate account that utilizes the Part 11 module. Out of those, I have one single user for whom the Electronic Record and Signature Disclosure appears in the Certificate of Completion. The user himself does not see anything when he signs an envelope, but when completed, this is always included in the summary. Does anyone know why this is happening, and if so, what needs to be done by myself as the admin, or by the user himself to remedy? 05 C 3 hours ago M Mike P.Newcomer asked in eSignature Can DocuSign email invoices when they are issued? We cannot find the option to set up emailing the invoice to the main user/admin email address, once the invoice has been issued. It is quite annoying to have to log in into the account each time the accounts department asks for the invoice. Is this feature available and we just can’t find it? Or, if it’s not available, could it be made available anytime soon? Most companies now routinely email invoices (PDFs) once they are issued. Mike 04 C 3 hours ago C cmc073Newcomer asked in eSignature Adding email hyperlink to documents Hi, I am trying to add an email address in my document and would like it to act as a hyperlink to email, is this function available? I know how to add a hyperlink to a site in the document, and added an email address the same way using #HREF, but this does not work for email. Should I be using something different to indicate email? Thank you 05 C 3 hours ago L lumenlightingObserver asked in eSignature Expired document- multiple recipients Hello, I sent an envelope with a contract to 3 different people. I only was required to get it signed by 1 of the 3 individuals. The 1st person signed it. However, since the other 2 went without signing it the document is now showing as expired and void. Is there a way to retain the document with the 1 persons signature without it showing as void? 01 3 hours ago S SallyNewcomer asked in eSignature Conditional Formula with Dates Hello, I want to make a formula that validates me if a field that is a drop-down list. For example, if it's 1 that I add 90 days from the date field, and if it's 2 that I add 7 days 00 S 4 hours ago F Frederic.PoliNewcomer asked in eSignature ID verification for Qualified signature Hello, For an ID verification for a Qualified signature, what days and time can this take place? I cannot find the information on the website Thank you in advance 03 N 6 hours ago C Community UserLegacy User asked in eSignature Bulk Upload: Custom Fields I'm trying to send customized documents to a number of people. I want to use one template and have these individuals names, addresses, and pay populated using a bulk upload. I've matched the label of the custom field to the column header in the bulk upload but when I upload, no values appear in the custom fields I've created. What step am I missing? 04 E 7 hours ago R RuritsNewcomer asked in eSignature Signing Group How do you create a signing group? I have an admin account but do not see the signing gruop option in my contacts setting. 03 7 hours ago K KGMSObserver asked in eSignature Files size too large? Hi all, I have 22 users set up on our business account with one person receiving an error message when uploading to an envelop to say the file size exceeds 25mb. However, a different user on our account seems to have been able to send it without any issues whatsoever. They are both trying to create the envelop in the same way so not sure what is happening. Any advice or suggestions as to why this is happening. They both have exactly the same set up re permissions etc. Thanks in advance! Katie 01 7 hours ago T TayssirObserver asked in eSignature E-Signature Hello evryone :) Could you please confirm if there is a specific feature within DocuSign that allows all 29 signatures for a document to be sent out simultaneously to avoid any potential delays? 01 7 hours ago * 1 * 2 * 3 * 4 * ... * 192 * Page 1 / 192 MOST HELPFUL MEMBERS THIS WEEK * mshealy 7 likes * A aolson72 2 likes * amy.baxter 2 likes * Michael.Rave 2 likes * Pawan Gangwani 2 likes BADGE WINNERS * JulianGhas earned the badge 1st Reply Posted * Kikihas earned the badge 1st Question Posted * jamesshas earned the badge 1st Question Posted * itstuffhas earned the badge 1st Question Posted * davidvphuhas earned the badge 1st Question Posted Show All Badges POPULAR TAGS * eSignature * Admin Tools * API * Salesforce * Billing Powered by Gainsight Code of Conduct SIGN UP Already have an account? Login YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. Customer Login/Registration Developer Login/Registration DOCUSIGN COMMUNITY YOU CAN LOGIN OR REGISTER AS EITHER A DOCUSIGN CUSTOMER OR DEVELOPER. IF YOU DON’T ALREADY HAVE A DOCUSIGN CUSTOMER OR DEVELOPER ACCOUNT, YOU CAN CREATE ONE FOR FREE WHEN REGISTERING. Customer Login/Registration Developer Login/Registration Enter your E-mail address. We'll send you an e-mail with instructions to reset your password. Enter your e-mail address Send Message Back to overview SCANNING FILE FOR VIRUSES. Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes. OK THIS FILE CANNOT BE DOWNLOADED Sorry, our virus scanner detected that this file isn't safe to download. 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