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SAP SUPPORT PORTAL HOME


WELCOME TO THE SAP SUPPORT PORTAL

Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and
more.

Search
Access Expert Search
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   Access My Launchpad
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   Report an Incident
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   View Incidents
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   Software Downloads
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   Manage Users
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   View Cloud Availability
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   Visit the SAP Community
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   View Product Documentation

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FEATURES

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INTRODUCTION OF SAP FOR ME, YOUR NEW CUSTOMER PORTAL ON APRIL 26, 2022



SAP for Me is your personalized central entry point to SAP's support. It
provides transparency across all your SAP solutions and ensures a harmonized
support experience.

SAP for Me makes support-related tasks easy with an end-to-end view of your
product portfolio all in one place.

Join this Support Webcast on April 26, 2022 at 09:00 CEST to learn more about
SAP for Me including the depreciation of the SAP ONE Support Launchpad home page
as an access to applications. 

Additionally, check our list of Upcoming Live Sessions in various languages and
time zones.





OVERVIEW OF SAP SECURITY PRODUCTS AND SERVICES



This month,  we provide an overview of the SAP Security Products and Services to
help you understand the challenges and required steps to secure SAP landscapes. 

 * See how security frameworks can help lay the foundation for a strong security
   strategy
 * Walk through SAP's portfolio of security and compliance solutions through the
   lens of the Cybersecurity Framework provided by the National Institute of
   Standards and Technology (NIST) 
   
 * Learn how to control the activities with a security infrastructure to meet
   compliance and business requirements and to provide insight that helps to
   make better decisions
   

Join us on April 21st, 2022 and understand how securing an SAP S/4HANA business
application environment involves more than roles and authorizations. 





SAP SOLUTION MANAGER 7.2 SP14 IS OUT NOW!



SAP Solution Manager SP14, SAP Fiori apps for SAP Solution Manager SP13 and SAP
Focused Build and Insights SP09 have been released and are now generally
available for all customers and partners.

To see what the feature-packed release holds on for you take a look at
the highlights blog and the What's New presentation.

Take a glimpse about the new features at the associated documentation available
on the SAP Help Portal:

 * SAP Solution Manager 7.2 SP14
 * SAP Fiori apps for SAP Solution Manager 1.0 SP13
 * SAP Focused Build and Insights 2.0 SP09

Watch the recording of the What's New call and check here for more ALM events &
Webcasts.





SAP COMMUNITY AT PRODUCT SUPPORT – YOUR IDEAL PLACE FOR HOW-TO QUESTIONS



Want to know the best channel for your how-to questions? SAP's Product Support
aims to provide you the best channel for your how-to questions by expanding our
support channel offerings to include the SAP Community.

Learn more in this blog.





HELPING CUSTOMERS NAVIGATING THROUGH DIFFICULT TIMES: NO CPI INCREASE FOR
SUPPORT CONTRACTS IN 2022

SAP remains vigilant and focused on supporting our customers, partners,
employees, and communities during the COVID-19 pandemic.


SAP understands that the current situation might lead to additional unforeseen
challenges on customers' businesses and continues to be committed to help every
organization and industry across the world in a fair and equal manner.

 * For 2022, the company will again not apply the annual increase based on the
   local Consumer Price Index (CPI) to SAP Standard Support (StS) contracts.
 * The company will also continue to not apply increases for SAP Enterprise
   Support (ES).

With this newly granted price stability SAP contributes to the strong
partnership with our customers.

Please note that this CPI waiver for 2022 is not a waiver of the contractually
agreed possible adjustments of the maintenance fee for any potential future
increases.





TRY BUILT-IN SUPPORT TO ENGAGE WITH SAP PRODUCT SUPPORT WITHOUT LEAVING YOUR
PRODUCT



With our Built-In Support offering, the major pillars of support activity are
integrated into the product and available to the user at their point of need.
Users no longer need to open a separate solution or collaboration portal to
request assistance. Instead, accessing support is as simple as clicking on a
contextually aware digital assistant within the application they are using to
get the right information, manage your incidents, or quickly collaborate with an
SAP expert in real-time, sharing knowledge. Read more!

Note: SAP's Built-In Support is currently available for SAP S/4HANA Cloud.





ENGAGE WITH SAP’S PRODUCT SUPPORT VIA SAP FOR ME



SAP's support is evolving the digital support strategy by providing first
support features in  SAP for Me customer portal. Visit SAP for Me to explore the
transparent system overview and integrated cloud availability and the System &
Provisioning dashboard (S-user required). You will see a generic overview of all
systems including the cloud system availability and the number of open incidents
for the system.

‘My Calendar' provides information on your important event dates like planned
cloud service maintenance as well as license key expiry, and offers access to
join a Schedule an Expert or Schedule a Manager session.

More features, which customers currently access via SAP ONE Support Launchpad,
will be added over time. Find out more by reading this blog post or visiting SAP
Community.





SAVE YOUR FAVORITE PRODUCTS



Visit the improved My Products application to save your supported cloud products
and on-premise product versions to your SAP ONE Support Launchpad profile. Your
product favorites are then shared with other Launchpad applications like the
knowledge base search, expert search and software download center to better
personalize your experience.




Previous Next


SPOTLIGHT NEWS

MAINTENANCE NOTIFICATION: FEBRUARY 18, FEBRUARY 26, MARCH 5, 2022 2022-02-18

There will be an outage to sapserv5, sapserv7, sapserv9, and sapserv10 servers
during these time frames: Saturday, February 18, 2022, from 2:30-10:30 UTC;
sapserv7 and...

MAINTENANCE NOTIFICATION: FEBRUARY 12, 2022 2022-01-27

There will be momentary disruptions to Sapserv7/9 server landscape in Singapore
DC on Saturday, February 12, 2022, from 15:00-20:00 UTC (00:00-05:00 JST;
23:00-04:00 China time;...

MAINTENANCE NOTIFICATION: FEBRUARY 5, 2022 2022-01-25

There will be downtime to Sapserv7/9 server landscape in Singapore DC on
Saturday, February 5, 2022, from 02:00-10:00 UTC (11:00-19:00 JST; 10:00-18:00
China time; 3:00-11:00...

MAINTENANCE NOTIFICATION: NOVEMBER 30, 2021 2021-11-29

There will be downtime to Sapserv5 (Japan) servers on Tuesday, November 30,
2021, from 18:00-19:00 JST (17:00-18:00 China Time; 10:00-11:00 CET). During
this outage the...

MAINTENANCE NOTIFICATION: NOVEMBER 20, 2021 2021-11-19

There will be multiple interruptions to Sapserv7 and Sapserv9 (Singapore)
servers on Saturday, November 20, 2021, from 11:00-17:00 JST (10:00-16:00 China
Time, 3:00-9:00 CET). During...
More...
Spotlight News Archive
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GET STARTED WITH SUPPORT

WELCOME TO SUPPORT!

Outlined here are the communication channels, Next-Generation Support tools and
support resources available to you whenever you need our assistance.

Mohammed Ajouz, Global Head of Product Support at SAP, personally welcomes you
in this short video. 




I've received my new User ID – What do I do now?
How can I get the most from SAP Support?

Explore Next-Generation Support

Product Support Accreditation
Help with SAP Support applications

Find webcasts and events



Learn more on how to make the best out of interactions with Product Support
via Product Support Accreditation, an easy to consume and easy to access
enablement program at your own pace.



MORE RESOURCES

Usability Program FAQ

Support Leadership

SAP Support Portal YouTube Playlist

Security Whitepapers

SAP Support Portal FAQs

Introduction to SAP Support Portal [video]

Visit the onboarding resource centers




COMMUNITIES

SAP COMMUNITY

 * Register & Create your Profile
 * View Blogs
 * Find Questions & Answers
 * Find & Follow Tags
 * View SAP Wiki Pages



Visit the SAP Community


SAP SUCCESSFACTORS COMMUNITY

The SAP SuccessFactors Community is a private community where members find
resources, ask questions, share knowledge and get answers from customers and
experts.



Visit the SAP SuccessFactors Community



AWARDS

SAP Support Portal Earns ASP Top Ten Support Websites Award

SAP Wins Prestigious TSIA Star Award

@sapsupporthelp @sapsfcloudhelp

Next-Generation Support uses innovative tools like Expert Chat for real-time,
technical support with a support expe… https://t.co/aFvAlsT7Xz

Incident Solution Matching is a service based on Artificial Intelligence (AI)
and machine learning technologies tha… https://t.co/IA5Qp1Uf0X

Built-In Support is a personalized conversational experience using natural
language processing, #AI and… https://t.co/vUZlr7LFCs

What are the best practices and frequently asked questions using Schedule an
Expert for Open Incidents with SAP Sup… https://t.co/yFZXfc53Fl

How does AI and machine learning deliver preventative support? SAP's predictive
and preventative support features a… https://t.co/j9MoZNKZ14


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