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IFF WEBSITE PRIVACY STATEMENT
EFFECTIVE DATE: June 30, 2023
International Flavors & Fragrances Inc. and its subsidiaries and affiliates
(“IFF”) collect, use, and disclose data from visitors of our websites (“Sites”)
in accordance with the following statement (“Privacy Statement”). The Privacy
Statement does not apply to any data IFF collects offline or through web or
mobile sites that do not link to this Privacy Statement. Additional information
for visitors in the EEA/UK is available here. Additional information for
visitors who are California residents is available here.
Your use of the Sites, and any dispute over privacy, is subject to this Privacy
Statement and our Terms of Use , including its applicable limitations on damages
and the resolution of disputes. The Terms of Use are incorporated by reference
into this Privacy Statement.
For visitors outside the EEA/UK: By visiting our Sites, you agree that your data
will be handled as described in this Privacy Statement.
Types of Data Collection; Data Collected
Purposes of Data Collection
How We May Disclose Personal Data
Third-Party Links
Security
What Choices Do I Have Regarding Use of My Data?
Children Under 13
Information Storage and International Transfers
Contact
Changes to this Privacy Statement
Information for Individuals Located in the European Economic Area (EEA) and
United Kingdom (UK)
Privacy Policy and Notice at Collection for California Residents
--------------------------------------------------------------------------------
Types of Data Collection; Data Collected
The information we collect from you depends on how you use our Sites. If you
send a request through our website, we will collect the data that you submit to
us. For example, if you request ingredients and/or samples, register for e-mail
alerts or webcasts, or if you receive commercial documentation from IFF, either
via an IFF website, to enable the fulfillment of the request you may provide
information such as your name, title, company, address, country, phone, fax,
and/or e-mail.
IFF automatically collects certain information when you use our Sites, including
but not limited to the activities you perform on our Sites, the type of hardware
and software you are using (for example, your operating system or browser),
information stored in cookies, IP address, access times, the web pages from
which you came, the regions from which you navigate the web page, and the web
page(s) you access (as applicable).
IFF uses cookies, pixel tags, or similar tracking technology or other
technologies (“cookies”) on the IFF websites, to customize and improve the Sites
and for certain additional purposes including analysis of what information you
are accessing or downloading and how you are interacting with that information
after the download is completed. Please refer to the IFF Cookie Policy for
details of the types of cookies IFF uses and the purposes for which the cookies
and the data collected through them are used.
Purposes of Data Collection
IFF uses your personal data for its business purposes including to:
* Operate Our Business. We use the personal data we collect to allow you to
maintain your account and otherwise run our day-to-day operations.
* Provide You Products and Services. We use the personal data we collect to
provide you with sample requests, fulfill orders, or renew, or modify
products and services we provide to you.
* Communicate With You. We use the personal data we collect to communicate with
you about your use of our Sites and services, to respond to your inquiries,
to provide you with the information and documents you request, and for other
customer service purposes.
* Evaluate and Improve Our Products and Services. We use the personal data we
collect to evaluate, analyze, improve, and develop our products and services,
including our Sites. We also use this information to tailor the content and
information that we may send or display to you, to offer location
customization and personalized help and instructions, and to otherwise
personalize your experiences while using our Site.
* Analytics and Research. We use the personal data we collect to administer
surveys and questionnaires, such as for market research or member
satisfaction purposes.
* Marketing and Advertising. We may use your personal data for marketing and
promotional purposes, including to send you promotional communications about
products, services, features, and options we believe may interest you. We may
send communications via e-mail or regular mail. We may also use your
information to serve you advertisements or customized content online.
* Inferences. We may use the information we collect to better understand how
you access and use our Site and the products and services available on our
Site, both on an aggregated and individualized basis.
* Security Purposes. We may use the personal data we collect to mitigate fraud
and protect IFF and others.
* Legal Requirements. We use the personal data we collect to investigate,
enforce, and apply this Privacy Statement and our Terms of Use, and to
otherwise protect our own rights and interests, such as to resolve any
disputes or to respond to requests from law enforcement, court orders,
regulators, or other legal processes.
* Business Transfers. We may also use the personal data we collect and receive
to consider and implement mergers, acquisitions, reorganizations,
refinancing, and other business transactions, and where necessary to the
administration of our general business, accounting, recordkeeping, and other
legal functions.
How We May Disclose Personal Data
When permitted by applicable law, including, if applicable, when we have
obtained your consent, we may disclose your personal data to our affiliates,
business partners, vendors, and others as follows:
* Affiliates, Subsidiaries, and Business Partners. We disclose the personal
data we collect with our affiliates, subsidiaries, and agents. We also
partner with other businesses to offer products, services, or credit, and we
may disclose your personal data to those organizations.
* Agents, retailers, and distributers. We disclose the personal data we collect
with our agents, retailers, and distributors to facilitate the sale and
distribution of our products and services, which may include marketing
communications consistent with your choices
* Vendors and Service Providers. We may disclose the personal data we collect
with vendors who perform functions on our behalf, such as helping complete
transactions and process payments, handle order fulfillment and shipping,
host or sponsor sweepstakes, contests, and similar promotions. We also
disclose personal data with vendors who provide IT services, website hosting
and analytics, auditing services, marketing and advertising, email or other
communication services, customer support, accounting, legal services.
* Marketing and Advertising Partners. We may also disclose the personal data we
collect, such as name and contact information, with our marketing and
advertising partners to send you content about certain products.
We also may disclose your personal data in the following circumstances:
* Business Transfers. As we continue to develop our business, we may buy,
merge, sell, or partner with other companies. We may disclose personal data
as part of those commercial transactions (e.g., mergers, acquisitions,
financings, asset sales or transfers, bankruptcy or reorganization or other
similar business transactions), as well as in contemplation of such
transactions (e.g., due diligence). Where possible, we will do so under
appropriate confidentiality agreements. Similarly, if all or part of our
business, assets, or Sites are merged with or sold to another company, or as
part of a bankruptcy proceeding, your personal data may be transferred to the
surviving or acquiring company.
* In Response to Legal Process. Personal data may be disclosed to third
parties, as required by law or subpoena, or if we reasonably believe such
action is necessary to comply with the law and the reasonable requests of
regulators, law enforcement or other public authorities, including those
outside your country of residence. We also may disclose the information we
collect in order to comply with a judicial proceeding, court order, or other
legal process, including responding to national security or law enforcement
disclosure requirements.
* To Protect Us and Others. We also may disclose the personal data we collect
from you where we believe it is necessary to investigate, prevent, or take
action regarding illegal activities, suspected fraud, situations involving
potential threats to the safety of any person, violations of this Privacy
Statement or our Terms of Use, or as evidence in litigation in which we are
involved. We may also disclose personal data to protect our rights and the
rights of others. This may include exchanging information with other
companies and organizations for fraud prevention, spam/malware mitigation,
and similar purposes.
* Aggregate and De-Identified Information. We may disclose aggregate or
de-identified information about users with third parties for marketing,
advertising, research, or other purposes.
* With Your Permission. We may disclose personal data in other ways not
described above. If we do so, we will notify you and, if necessary, obtain
your consent.
Third-Party Links
Our Sites may contain links to third-party websites. Any access to and use of
such linked websites is not governed by this Privacy Statement, but instead is
governed by the privacy policies of those third-party websites. We are not
responsible for the information practices of such third-party websites.
Security
No data transmission over the internet or any wireless network can be guaranteed
to be 100% secured. As a result, while IFF strives to protect your personal data
through implementation of security measures, IFF cannot warrant the security of
any information you transmit to IFF.
What Choices Do I Have Regarding Use of My Data?
We may send periodic promotional emails to you, with your consent if required by
applicable law. You may opt-out of promotional emails at any time by following
the opt-out instructions contained in the email. Please note that it may take up
to 10 business days for us to process opt-out requests. If you opt-out of
receiving promotional emails, we may still send you emails about any services
you have requested or received from us.
Children Under 13
Our Sites and services are not designed for children under 13. If we discover
that a child under 13 has provided us with information, we will delete such
information from our systems.
Information Storage and International Transfers
IFF and its affiliates and service providers process and store your personal
data on servers around the world, including in the United States.
Contact
If you have any questions about our Privacy Statement, please contact IFF’s
Chief Privacy Officer by e-mail at DPO@IFF.com or by mail addressed to Chief
Privacy Officer, International Flavors & Fragrances Inc., 521 West 57th Street,
New York, New York 10019.
Changes to this Privacy Statement
This Privacy Statement is current as of the Effective Date set forth above. We
may change this Privacy Statement from time to time, so please be sure to check
back periodically.
We will post any changes to this Privacy Statement on our site. If we make any
changes to this Privacy Statement that materially affect our practices with
regard to the personal data we have previously collected from you, we will
endeavor to provide you with notice in advance of such change by highlighting
the change on our Sites.
INFORMATION FOR INDIVIDUALS LOCATED IN THE EUROPEAN ECONOMIC AREA (EEA) AND
UNITED KINGDOM (UK)
SCOPE OF NOTICE
This section of this Privacy Statement applies only if you use our Site from a
country that is a Member State of the EEA or from the UK, and it supplements the
information in the remainder of our Privacy Statement, above. IFF or its
respective subsidiary or affiliate is the controller of your personal data. The
data controller will depend on who you are: a visitor of this website,
an investor, or an IFF customer or supplier.
* For a visitor of this website or an investor, the data controller is
International Flavors & Fragrances, Inc., 521 West 57th St., New York, NY
10019.
* For all other individuals, including contacts of customers and suppliers, the
data controller is the legal entity that manages your business relationship
with IFF.
IFF legal entities and their full details can be found in the latest annual
report.
Legal bases for processing
We rely on one of several different legal bases to process your personal data,
which are as follows:
1. To take necessary steps prior to entering into a contract with you, and to
perform a contract with you- we need to process your personal data to fulfil
sample requests, answer questions and requests from you, and provide customer
support. Where we request personal data in order to fulfil a request, or perform
a contract, and you do not provide that personal data, we may not be able to
respond to your request or perform our obligations under the contract.
2. Based on legitimate interests - we process personal data from you to further
our legitimate interests in protecting the security and safety of our customers
and stakeholders; in minimizing our legal exposure and protect our reputation by
detecting and preventing fraud; in building our reputation by protecting and
defending the rights or property of others; and in growing our business by
enforcing our own rights and interests. We consider your privacy interests in
this regard and redact personal data to the largest extent practicable.
3. Based on compliance with EEA/UK legal obligations to which we are subject -
we may need to process your personal data to comply with relevant laws,
regulatory requirements and to respond to lawful requests, court orders, and
legal process; and
4. Based on your freely given consent, for tracking your activities in
accordance with the IFF Cookie Policy, and (where required by law) for sending
marketing communication.
PURPOSES FOR USING YOUR DATA
IFF collects personal data through our sites to:
* Provide, customize, and improve the functionality of the site (legal basis:
legitimate interests in improving our marketing efforts to grow our
revenues);
* Provide you e-mail alerts, access to webcasts or other services (legal bases:
consent, where required by applicable law; otherwise, our legitimate
interests in promoting our company, products and services in order to grow
our revenues); and
* Fulfil sample requests or contractual obligations (legal bases: pre contract
necessity).
USER’S RIGHTS
Subject to the conditions set forth in applicable law, you have the following
rights with regard to our processing of your personal data:
Right to access, correct and delete your personal data - IFF will strive to
ensure that all personal data you provide us is correct. However, you also have
a responsibility to ensure you provide us accurate personal data, and that
changes in personal circumstances (for example, change of address, etc.) are
notified to IFF so that we keep your personal data up-to-date. You have the
right to request access to any of your personal data that IFF may hold, and to
request correction of any inaccurate personal data relating to you. You
furthermore have the right to request deletion of any irrelevant personal data
we hold about you.
Right to withdraw consent - In the event your personal data is processed on the
basis of your consent, you have the right to withdraw consent at any time by
sending an email to law.department@iff.com specifying your request, without
affecting the lawfulness of processing based on consent before its withdrawal.
Data portability - To the extent that we use your personal data for performance
of contract and that personal data is processed by automatic means, you have the
right to receive all such personal data that you have provided to IFF in a
structured, commonly used and machine-readable format, and also to require us to
transmit it to another data controller where this is technically feasible.
Right to restrict personal data use - You have the right to restrict our use of
your personal data where (i) you contest the accuracy of the personal data; (ii)
the use is unlawful, but you do not want us to erase the personal data; (iii) we
no longer need the personal data for the relevant purposes, but you require it
for the establishment, exercise, or defense of legal claims; or (iv) you have
objected to our personal data use justified on where we need to process the
personal data for the establishment, exercise or defense of legal claims.
Rights to object to processing of your personal data - You have the right to
object to the processing of your personal data on grounds relating to your
particular situation (where processing is based on our legitimate interests).
You also have right to object to the use of your personal data for direct
marketing purposes (including profiling).
Lodge a complaint - You also have the right to lodge a complaint with a
supervisory authority, in particular in your country of residence, if you
consider that the collection and use of your personal data infringes this Notice
or applicable law.
For further information regarding your rights, or to exercise any of your rights
(other than the right to lodge a complaint with an authority), please contact
DPO.EAME@IFF.COM. You can lodge a complaint by contacting the authority
directly.
TRANSFER OF PERSONAL DATA
Your personal data may be stored and processed in any country where we have
facilities or in which we engage service providers, and, by using the Site, you
understand that your personal data will be transferred to countries outside of
your country of residence which may have data protection rules that are
different from those of your country. When transferring personal data to
entities located in a country outside the EEA or UK that that have not received
an adequacy decision from the European Commission (including the United States),
we take measures to provide adequate protection for your personal data. We enter
into data processing agreements and data transfer agreements that include
standard contractual clauses approved by the European Commission or the UK
Information Commissioner’s Office. Such data processing agreements are available
upon request by contacting law.department@iff.com. Where required, we conduct
transfer risk assessments and enter into supplementary measures to protect any
personal data we transfer outside the EEA or UK to countries that do not have an
adequate level of data protection.
DATA RETENTION
We retain your personal data only for as long as necessary for the relevant
activity unless a longer retention period is required or permitted by law For
more information, please contact us at: law.department@iff.com.
EU GDPR REPRESENTATIVE
International Flavors & Fragrances I.F.F. (Nederland) B.V. is International
Flavors & Fragrances Inc.’s representative in the European Union and may be
contacted at B.V. Liebergerweg 72-98, 1221 JT, Hilversum, The Netherlands, Attn:
Law Department Tel: +31 35 688 3911 or at DPO.EAME@IFF.com.
UK GDPR REPRESENTATIVE
IFF (GB) Ltd. is International Flavors & Fragrances Inc.’s representative in the
United Kingdom and may be contacted at Duddry Hill Haverhill, CB98LG, United
Kingdom, Attn: Law Department Tel: +44 1440 715000 or at UKGDPRREP@IFF.com.
GERMAN DATA PROTECTION OFFICER
To contact IFF’s German Data Protection Officer, please send an email to
datenschutz@IFF.com.
CONTACT
If you have questions about this statement, please contact us at
law.department@iff.com.
PRIVACY POLICY AND NOTICE AT COLLECTION FOR CALIFORNIA RESIDENTS
Last Updated: June 15, 2023
SCOPE OF NOTICE
This Privacy Policy and Notice for California Residents (“Notice”) supplements
the information contained in IFF’s Website Privacy Statement to provide
California residents with specific information regarding our collection, use,
and disclosure of their personal data. This Notice is also intended to satisfy
our applicable notice at collection requirements under the California Consumer
Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020
(“CCPA”), with respect to the personal data we collect about you.
What is personal data? In this notice, “personal data” is any information that
identifies, relates to, describes, is reasonably capable of being associated
with, or could reasonably be linked, directly or indirectly, with a particular
California resident or household (i.e., we use “personal data” in the same
manner as “personal information” is defined under the CCPA). It does not include
publicly available information as defined by the CCPA.
What isn’t covered by this Notice? This Notice does not apply to our collection
of consumer credit reports and background checks, publicly available information
lawfully made available from state or federal government records or that we have
reason to believe was made publicly available by the individual, or other
information that is exempt under the CCPA. This Notice also does not apply to
personal data we collect about employees of our business customers and vendors,
job applicants, independent contractors, or current or former IFF employees. We
may provide supplemental privacy notices for these groups of individuals.
CATEGORIES OF DATA THAT WE COLLECT, DISCLOSE AND SELL
Our collection, use, and disclosure of personal data about California residents
will vary depending upon the circumstances and the nature of our interactions or
relationship with such resident. The chart below describes the categories of
personal data IFF collects, discloses for a business purpose, and “sells.”
Note that under the CCPA’s broad definition of “sell” and “share” the use of
cookies and other tools for website analytics and targeted advertising may be
considered “selling” or “sharing” of personal data. In the chart below, the
categories of personal data that we “sell” or “share” are related to our use of
analytics and ad cookies. We do not disclose personal data to third parties in
exchange for money.
Categories of Personal Information
Do we collect?
Do we disclose for a business purpose(s)?
Do we “sell” or “share”?
Categories of Third Parties to whom we may disclose or “sell”/”share" this
information
Name, Contact Information, and Other Identifiers: Identifiers such as a real
name, address, unique personal identifier, online identifier, Internet Protocol
(IP) address, email address
YES
YES
NO
* service providers
* affiliates and subsidiaries
Customer Records: Paper and electronic customer records containing personal
information, such as name, signature, education, current employment, employment
history
YES
YES
NO
* service providers
* affiliates and subsidiaries
Purchase History and Tendencies: Commercial information, including records of
personal property, products or services purchased, obtained, or considered, or
other purchasing or use histories or tendencies
YES
YES
NO
* service providers
* affiliates and subsidiaries
Usage Data: Internet or other electronic network activity information,
including, but not limited to, browsing history, clickstream data, search
history, and information regarding a resident’s interaction with an internet
website, application, or advertisement, including access logs and other activity
information related to your use of any IFF websites, applications, or other
online services
YES
YES
YES
* service providers
* affiliates and subsidiaries
* advertising networks
* social networks
Profiles and Inferences: Inferences drawn from any of the information identified
above to create a profile reflecting a resident’s preferences, characteristics,
psychological trends, predispositions, behavior, attitudes, intelligence,
abilities, or aptitudes
YES
YES
NO
* service providers
* affiliates and subsidiaries
Please see the “Types of Data Collection” and “Purposes of Data Collection”
sections of our Website Privacy Statement for information regarding the purposes
for which we collect your personal data.
Please see the “Sharing Data” section of our Website Privacy Statement for
information on the categories of third parties with whom we share your personal
data.
SOURCES OF PERSONAL DATA
As further described in the “Types of Data Collection” section of our Website
Privacy Statement, we may collect personal data from the following sources:
* directly from the individual
* advertising networks
* data analytics providers
* social networks
* internet service providers
* business customers
* government entities
RETENTION OF PERSONAL DATA
We retain the personal data we collect only as reasonably necessary for the
purposes described in this Notice, or otherwise disclosed to you at the time of
collection. For example, we will retain certain identifiers for as long as it is
necessary to comply with our tax, accounting, and recordkeeping obligations, to
provide you with products and services or service your account, and for
research, development, and safety purposes, plus an additional period of time as
necessary to protect, defend or establish our rights, defend against potential
claims, and to comply with our legal obligations.
DEIDENTIFICATION OF PERSONAL DATA
Occasionally, we may deidentify personal data and use the deidentified
information for our internal purposes. We commit to maintaining and using this
information in deidentified form and will not attempt to reidentify the
information except to determine whether our deidentification process is
effective.
RIGHTS REGARDING YOUR PERSONAL DATA
1. The CCPA provides California residents with specific rights regarding
personal data. This section describes your rights under the CCPA and explains
how to exercise those rights. Subject to certain exceptions, California
consumers have the right to make the following requests: Right to Know: With
respect to the personal data we have collected about you in the prior (twelve)
12 months, you have the right to request from us (up to twice per year and
subject to certain exemptions and carveouts):
* The categories of personal data we collected about you;
* The sources from which we have collected that personal data;
* Our business or commercial purpose for collecting, selling, or sharing that
personal data;
* The categories of third parties to whom we have disclosed that personal data;
an
* A copy of the specific pieces of your personal data we have collected.
2. Right to Correct. Subject to certain restrictions, you have the right to
request that we correct inaccuracies in your personal data.
3. Right to Delete. Subject to certain conditions and exceptions, you have the
right to request deletion of your personal data that we have collected about
you.
4. Right to Opt-Out: You have the right to opt-out of “sales” and “sharing” of
your personal data, as those terms are defined under the CCPA, including through
the use of an opt-out preference signal. As noted above, we only “sell” personal
data under the CCPA through our use of third party advertising and analytics
cookies. We may “share” personal data by disclosing it to third-parties to
enable cross-contextual behavioral advertising of our products and services. We
do not and will not sell personal data if we have actual knowledge that the
individual is less than 16 years of age, unless we receive affirmative
authorization (“opt-in”) from either the individual between 13 and 16 years of
age, or the parent or guardian of an individual less than 13 years of age.
To exercise your right to opt-out of the “sale” or “sharing” of your personal
data, please click here or use the Do Not Sell or Share My Personal Information
link at the bottom of our website.
5. Right to Limit Use and Disclosure of Sensitive Personal Information. We do
not engage in uses or disclosures of personal data that would trigger the right
to limit use of sensitive personal data under the CCPA.
6. Right to Non-Discrimination. We will not discriminate against you for
exercising any of the rights described in this section.
SUBMITTING REQUESTS
If you are a California resident and would like to exercise your CCPA rights,
you may do so via any of the methods described below:
* Emailing us at DPO@IFF.com.
* Calling us toll-free at 833-598-4401
Authorized Agent. You may designate someone as an authorized agent to submit
requests and act on your behalf. Authorized agents will be required to provide
proof of their authorization in their first communication with us, and we may
also require that you directly verify your identity and the authority of your
authorized agent.
Businesses operating as an authorized agent on behalf of a California resident
must provide both of the following:
(1) Certificate of good standing with its state of organization; and
(2) A written authorization document, signed by the California resident,
containing the California resident’s name, address, telephone number, and valid
email address, and expressly authorizing the business to act on behalf of the
California resident.
Individuals operating as an authorized agent on behalf of a California resident
must provide either of the following:
(1) A notarized power of attorney signed and dated by the California resident
naming the authorized agent as the California resident’s representative; or
(2) A written authorization document, signed by the California resident,
containing the California resident’s name, address, telephone number, and valid
email address, and expressly authorizing the individual to act on behalf of the
California resident.
We reserve the right to reject (1) authorized agents who have not fulfilled the
above requirements, or (2) automated CCPA requests where we have reason to
believe the security of the requestor’s personal data may be at risk.
Verification. Before responding to your request, we must first verify your
identity using the personal data you recently provided to us by asking you to
provide us with additional information such as your email address, order numbers
of previous orders of our products and services. We will take steps to verify
your request by matching the information provided by you with the information we
have in our records. In some cases, we may request additional information to
verify your identity, or where necessary to process your request. In some cases,
we may also carry out checks, including with third party identity verification
services, to verify your identity before taking any action with your personal
data. If we are unable to verify your identity after a good faith attempt, we
may deny the request and, if so, will explain the basis for the denial.
DO NOT TRACK
We do not currently respond to web browser “Do Not Track” signals.
CHANGES TO THIS NOTICE
This Notice is current as of the Effective Date set forth above. We may change
this Notice from time to time, so please be sure to check back periodically. We
will post any changes to this Notice on our Site. If we make any changes to this
Notice that materially affect our practices with regard to the personal data we
have previously collected from you, we will endeavor to provide you with notice
in advance of such change by highlighting the change on our Sites.
CONTACT US
If you have any questions about our Privacy Statement, please contact IFF’s
Chief Privacy Officer by e-mail at DPO@IFF.com or by mail addressed to Chief
Privacy Officer, International Flavors & Fragrances Inc., 521 West 57th Street,
New York, New York 10019.
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