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Platform

Overview

See what makes Sendoso the Leading Sending Management Platform.

Product Capabilities

Offering worldwide gift curation, top-notch network security, and more.


What's New

The latest updates and enhancements to keep you sending with ease.


How it Works

Integrating tech, data, logistics, and premium brands on a global scale.


Partner Directory

Find Sendoso Integrations & Services delivered by our Agency Partners!


Compare Plans

See which features and capabilities fit your organization.


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Overview

See how our Sending Management Platform benefits your teams.

Marketing

Amplify the impact of your campaigns through personalized gifting.

Use Cases: Account-Based Marketing • Demand Generation • Field Marketing • Event
Fulfillment


Sales

Accelerate pipeline, lead generation, and close deals with every send.


Use Cases: Sales Development


Customer Experience

Reward loyalty and increase retention with a sending strategy.


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Celebrate milestones, recognize achievements, and personalize onboarding.


Customers

Success Stories

See strategies that delivered impact in sales, ABM, marketing, and more.


Reviews

Recognized by the industry as the corporate gifting category leader.


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Meet the most innovative and successful members of our community.


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Show-stopping ideas that take the spotlight once a year.


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PRIVACY POLICY





OVERVIEW

This Privacy Policy explains how information is collected, used, and disclosed
by Sender, Inc. (“Sendoso”) and applies to information collected when you use or
access Sendoso’s website at www.sendoso.com (the “Website”) or when your
information is submitted to Sendoso by our customers via the services we offer
to them (our “Product”) (together with the Website, the “Service”). We respect
the privacy rights of users and recognize the importance of protecting the
information collected about you.




Please read the following carefully to understand how we will collect, use, and
maintain your personal information. It also describes your choices regarding the
use, access, and correction of your personal information.


CHANGING OUR POLICY

We may change this Privacy Policy from time to time. If we make changes, we will
revise the “Last Updated” date at the end of this Privacy Policy and, in some
cases, we may provide you with additional notice (such as adding a statement to
our homepage or sending you an email notification). If there are material
changes to this Privacy Policy, we will notify you more directly by email or
means of a notice on the home page prior to the change becoming effective. We
encourage you to review our Privacy Policy whenever you access the Service to
stay informed about our information practices and the ways you can help protect
your privacy.




If you disagree with any changes to this Privacy Policy and do not wish your
information to be subject to the revised Privacy Policy, you will need to
deactivate your account with us and stop using the Service. Your use of the
Service after the posting of such changes shall constitute your consent to such
changes.

 


INFORMATION COLLECTED

We may collect certain user information (including personal information and/or
sensitive personal information) in the following ways:




Information You Provide To Us. We collect information you provide directly to us
including when you visit the Website and/or use our Product.

 * For example, we collect information when you enter into an agreement with
   Sendoso as a customer, create or modify your profile and account, access and
   use the Service (including but not limited to when you upload, download, or
   share information), send items via the Service, participate in any
   interactive features of the Service, submit a contact form, participate in a
   survey, activity or event, apply for a job, request customer support, or
   communicate with us via third-party social media sites. You may, however,
   visit our website anonymously.
 * The types of information we may collect directly from you include your name,
   username, email address, postal address, phone number, information about your
   Product account preferences, employer’s name, job title, transactional
   information (including services purchased or subscribed to and billing
   address), inventory purchased and shipments sent via the Service, as well as
   any contact or other information you choose to provide. Please be aware that
   the information you choose to provide in your account profile may reveal or
   identify information that is not expressly stated (for example, information
   you provide may reveal your gender). We also store information that you
   upload or provide to the Services (“Content”) in order to provide you with
   the features and functionality of the Service.

Information We Collect Automatically When You Use the Service. When you access
or use the Service, we may automatically collect information about you,
including:

 * Usage, Log, and Device Information: We collect information from your use of
   the Service such as system activity, hardware settings, browser type, browser
   language, the date and time of your visit, and the referral URL. We monitor
   user activity in connection with the Service and may collect information
   about the features you use, the Content you upload, download, share, or
   access while using the Service, the Content you access, and any actions taken
   in connection with the access and use of your Content in the Service.
 * Information Collected by Cookies and Other Tracking Technologies: A cookie is
   a small file containing a string of characters that is sent to your computer
   when you visit a website. When you visit the website again, the cookie allows
   that site to recognize your browser. Cookies may store user preferences and
   other information. You can set your browser to refuse all cookies or to
   indicate when a cookie is being sent. However, some website features or
   services may not function properly without cookies. We use cookies to
   understand and save your preferences for future visits and compile aggregate
   data about site traffic and site interaction so that we can offer better site
   experiences and tools in the future. We may contract with third-party service
   providers to assist us in better understanding our site visitors. These
   service providers are not permitted to use the information collected on our
   behalf except to help us conduct and improve our business. 

Information we Collect from You if You Are Receiving a Gift through the Sendoso
Service.  When a Sendoso customer identifies an individual (a 'gift recipient')
to whom that customer wants to offer a gift or direct mailing through our
service, we will communicate with that gift recipient to make the offer and
complete the gift delivery. As a gift recipient, you will be asked to provide or
confirm personal information enabling us to successfully deliver the gift to
you, including your name, email, physical mailing address, and phone number.
 This personal information about you will be used only for the purpose of
delivering our service, and may be shared with our sub-processors to enable this
delivery.  With regard to the information you provide, you have all of the
Personal Data rights identified in this document, including Rights to Access,
Rectification, Erasure, Restriction of Processing , Data Portability, and Right
to Object. 


USE OF INFORMATION

We may use the information collected through the Service for the limited purpose
of providing the Service and related functionality and services for which
Sendoso has been engaged. The information may be used for a variety of purposes,
including:

 * Provide, operate, maintain, and improve the Service;
 * Enable you to access and use the Service;
 * Send you technical notices, updates, security alerts, and support and
   administrative messages;
 * Provide and deliver the services and features you request, process, and
   complete transactions, and send you related information, including purchase
   confirmations and invoices;
 * Respond to your comments, questions, and requests, and provide customer
   service and support;
 * Communicate with you about services, features, surveys, newsletters, offers,
   promotions, events, and provide other news or information about Sendoso and
   our select partners;
 * Process and deliver survey entries and rewards;
 * Monitor and analyze trends, usage, and activities in connection with the
   Service and for marketing or advertising purposes;
 * Investigate and prevent fraudulent transactions, unauthorized access to the
   Service, and other illegal activities;
 * Personalize and improve the Service, and provide content and/or features that
   match your interests and preferences or otherwise customize your experience
   on the Service; and
 * For other purposes about which we notify you.

 

Additionally we may disclose personal data in special cases when we have a good
faith belief that such action is necessary to: (a) conform to legal requirements
or to respond to lawful requests by public authorities, including to meet
national security or law enforcement requirements; (b) protect and defend our
rights or property; or (c) act to protect the interests of our users or others.




Do Not Track. Some browsers offer a “do not track” (“DNT”) option. Because no
common industry or legal standard for DNT has been adopted by industry groups,
technology companies, or regulators, we do not respond to DNT signals. We will
make efforts to continue to monitor developments around DNT browser technology
and the implementation of a standard.




Sharing and Disclosure of Information
 We will not share personal information about you or any Content with any third
parties without your consent except as described in this Privacy Policy, or as
defined in an agreement with us, in connection with the Service. For example, we
may share personal information about you:

 * To Vendors, Consultants, and Other Service Providers: We may share your
   information with third-party vendors, consultants, and other service
   providers who are working on our behalf and require access to your
   information to carry out that work, including companies that provide services
   such as cloud hosting logistics and delivery, and customer database software.
   These service providers are authorized to use your personal information only
   as necessary to provide services to Sendoso.
 * In Compliance with Laws: We may disclose your information to a third party:
   (a) if we believe that disclosure is reasonably necessary to comply with any
   applicable law, regulation, legal process, or governmental request; (b) to
   enforce our agreements and policies; (c) to protect the security or integrity
   of the Service; (d) to protect Sendoso, our customers, or the public from
   harm or illegal activities; (e) to respond to an emergency which we believe
   in the good faith requires us to disclose information to assist in preventing
   the death or serious bodily injury of any person; or (f) as otherwise
   directed by you.
 * For Business Transfers: We may share or transfer your information in
   connection with, or during negotiations of, any merger, sale of company
   assets, financing, or acquisition of all or a portion of our business to
   another company. You may be notified thereafter via email of any such change
   in ownership or control of your personal information.
 * As Aggregated and/or Anonymized Data: We may also share aggregated and/or
   anonymized information with third parties that does not directly identify
   you. 

 


RIGHTS UNDER THE EU GENERAL DATA PROTECTION REGULATION (“GDPR”)

If the GDPR applies for you, you have a number of rights in relation to your
Personal Data which are set out in section 13. In particular, these rights
include the right to object to the processing of your Personal Data where that
processing is carried out for our legitimate interests. Note that in certain
circumstances, these rights might not be absolute.

 * Right of Access -- You have the right to request a copy of the Personal Data
   held by us about you and to access the information which we hold about you.
   We will only charge you for making such an access request where we feel your
   request is unjustified or excessive.
 * Right to Rectification -- You have the right to have any inaccurate Personal
   Data which we hold about you updated or corrected.
 * Right of Erasure -- In certain circumstances, you may also have your personal
   information deleted, for example if you exercise your right to object (see
   below) and we do not have an overriding reason to process your Personal Data
   or if we no longer require your Personal Data for the purposes as set out in
   this notice.
 * Right to Restriction of Processing -- You have the right to ask us to
   restrict processing your Personal Data in certain cases, including if you
   believe that the Personal Data we hold about you is inaccurate or our use of
   your information is unlawful. If you validly exercise this right, we will
   store your Personal Data and will not carry out any other processing until
   the issue is resolved.
 * Right to Data Portability -- You may request us to provide you with your
   Personal Data which you have given us in a structured, commonly used and
   machine-readable format and you may request us to transmit your Personal Data
   directly to another data controller where this is technically feasible. This
   right only arises where: (1) we process your Personal Data with your consent
   or where it is necessary to perform our contract with you; and (2) the
   processing is carried out by automated means.
 * Right to Object -- You have a right to object at any time to the processing
   of your Personal Data where we process your Personal Data on the legal basis
   of pursuing our legitimate interests. Please note that you may opt-out of
   receiving marketing information from Sendoso by contacting us
   at privacy@sendoso.com.

You can exercise any of these rights by submitting a request to our Privacy
Officer in writing at the following email address: privacy@sendoso.com.

We will provide you with information on any action taken upon your request in
relation to any of these rights without undue delay and at the latest within 1
month of receiving your request. We may extend this up to 2 months if necessary
however we will inform you if this arises. Please note that we may ask you to
verify your identity when you seek to exercise any of your data protection
rights.




You also have the right to lodge a complaint about the way we handle or process
your personal data with your national data protection regulator. For further
information, please see here.


TRANSFERS OF YOUR PERSONAL DATA

Sendoso processes your Personal Data in various locations around the world
including in the United States and the European Economic Area (“EEA“).




We only transfer your Personal Data outside the EEA where the European
Commission has decided that the third country in question ensures an adequate
level of protection in line with EU data protection standards or there are
appropriate safeguards in place to protect your Personal Data.




Where we transfer Personal Data to other entities, we do so on the basis of
Standard Contractual Clauses which are a form of data processing contract
approved by the European Commission. You can find a copy of these clauses in our
Data Protection Agreement found here. 




For further information, please contact our Privacy Officer privacy@sendoso.com.


SECURITY

You may access your Product account information and our service only through the
use of an individual user ID and password. To protect the confidentiality of
personal information, you must keep your password confidential and not disclose
it to any other person. Please advise us immediately if you believe your
password has been compromised in any way. In addition, always log out and close
your browser when you finish your session. Please note that we will never ask
you to disclose your password to us. If you have any questions about the
security of your personal information, you can contact us
at security@sendoso.com.


YOUR CHOICES

Account Information and Retention. You may update, correct, or delete
information about you at any time by logging into your Product account and
modifying your information, or by emailing us at support@sendoso.com We will
retain your personal information for the period necessary to fulfill the
purposes outlined in this Privacy Policy. If you wish to deactivate your
account, please email us at support@sendoso.com, but note that we may retain
certain information as required by law or for legitimate business purposes. We
may also retain cached or archived copies of information about you for a certain
period of time. We will respond to your access request within 30 days.

We will retain your information for as long as your Product account is active or
as needed to provide you with the Service. We will retain and use your
information to comply with our legal obligations, resolve disputes, and enforce
our agreements.




We will retain personal data we process on behalf of our customers as directed
by paying customers. Sendoso will retain this personal information as necessary
to comply with legal obligations, resolve disputes, and enforce agreements.




Upon request, Sendoso will provide you with information about whether we hold,
or process on behalf of a third party, any of your personal information that we
are aware of. To request this information, contact us at privacy@sendoso.com or
submit a form at https://preferences.sendoso.com/privacy.

 

Promotional and Newsletter Communications. You may opt out of receiving
promotional and newsletter emails from Sendoso by following the opt-out
instructions provided in those emails. You may also opt-out of receiving
promotional emails and other promotional communications from us at any time by
emailing privacy@sendoso.com with your specific request. If you opt out, we may
still send you non-promotional communications, such as security alerts and
notices related to your access to or use of the Service or those about your
Product account or our ongoing business relations.

 

Cookies. Most web browsers are set to accept cookies by default. If you prefer,
you can usually choose to set your browser to remove or reject browser cookies
or to prompt you before accepting such a cookie. Please note that, if you choose
to remove or reject browser cookies, this could affect the availability or
functionality of the Service.

 

California Residents. Under California law, California Residents who have an
established business relationship with Sendoso may choose to opt out of
Sendoso’s disclosure of personal information about them to third parties for
direct marketing purposes. If you choose to opt out at any time after granting
approval, email privacy@sendoso.com. Because we value your privacy, we have
taken the necessary precautions to be in compliance with the California Online
Privacy Protection Act. We therefore will not distribute your personal
information to outside parties without your consent. In accordance with
California Civil Code Section 1789.3, California resident users are entitled to
know that they may file grievances and complaints with the California Department
of Consumer Affairs, 400 R Street, STE 1080, Sacramento, CA 95814; or by phone
at (916) 445-1254 or (800) 952-5210; or by email to dca@dca.ca.gov.

 


LINKS TO THIRD PARTY WEBSITES

We may place links on the Service. When you click on a link to a third-party
website from our Website, your activity and use on the linked website is
governed by that website’s policies, not by those of Sendoso. We encourage you
to review their privacy and user policies.


OUR POLICY TOWARD CHILDREN

The Service is not directed to individuals under 18. We do not knowingly collect
personal information from children under 18. If you become aware that a child
has provided us with personal information, please contact us
at privacy@sendoso.com If we become aware that a child under 18 has provided us
with personal information, we will take steps to delete such information. If you
are under the age of 18, you may not use our website, products, or services.


CONTACT US

Any questions about this Privacy Policy should be addressed
to privacy@sendoso.com or to:

 

Sender, Inc. 
655 Montgomery St, Suite 1500 

San Francisco, CA 94111


REVISION DATE

Last updated on April 26, 2024

26.4.2024, 23:17:25
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