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Support & Client Area
WELCOME TO HAWK HOST!

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FREQUENTLY ASKED QUESTIONS

How can I transfer from another host?

All accounts include free migration assistance from your old provider. If you'd
like to have our support team move your account, please get in touch with us via
support ticket (https://my.hawkhost.com/submitticket.php) and use the 'Support'
department or send an email to support@hawkhost.com. In your ticket or email,
please provide your old host's control panel login credentials and any other
details we may need to know to complete the migration.

Alternatively, if you have a complete backup (cPanel backup, for example), you
can upload it to your account with us, and our technicians can restore from the
provided archive.

Where are server notices & maintenance posted?

We post all scheduled maintenance on our server status page at
https://hawkhoststatus.com. All emergency maintenance is also posted on our
status pages. We highly recommend you bookmark this page and consult it anytime
your site appears down or seems to be having issues.

How do I create e-mail accounts?

Email accounts can be created using the 'Email Accounts' interface in cPanel.
Our KB article How do I create or configure email addresses? will provide a
step-by-step guide on creating your first email account.

Is SSH access enabled?

Yes, SSH is enabled by default for all accounts! Your SSH credentials are the
same as your cPanel credentials provided in your New Account Information email.

What are my accounts nameservers?

Your nameservers will be included in your New Account Information email. You can
also find your name servers by following the instructions outlined in this KB
article.

How do I use your one-click installer to install Wordpress?

WordPress can be installed using the Softaculous interface in cPanel. Please
refer to our KB article Installing WordPress with Softaculous for a step-by-step
guide.


IMPORTANT LINKS

Hawk Host Homepage Support & Client Area Knowledge Base Login to cPanel

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Still have questions? contact us by clicking here!

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