nzpost.esaas.inmoment.com.au
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URL:
https://nzpost.esaas.inmoment.com.au/cgi-bin/qwebcorporate?idx=B94BYM&rk=4A8D6CE&LTR=0&InviteChannel=Email&ResponseTr...
Submission: On August 15 via api from DE — Scanned from AU
Submission: On August 15 via api from DE — Scanned from AU
Form analysis 1 forms found in the DOM
Name: mainForm — POST https://nzpost.esaas.inmoment.com.au/cgi-bin/qwebcorporate
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<div class="validationMessageText" tabindex="-1" role="alert" aria-labelledby="errorSummaryHeading">
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<div class="validationCloseIcon">
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<img alt="Close" id="validationMessageClose" src="https://nzpost.esaas.inmoment.com.au/surveys/images/close.png" border="0">
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<div style="clear: both;">
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<div class="validationMessageShadow" id="divValidationShadow"> </div>
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<div id="survey" class="surveyBackground">
<fieldset>
<legend style="display:none">VOC - B94BYM - Direct</legend>
<div class="header" id="header">
<div id="headerTextContainer">
<span class="heading1 header-text" id="headerText"></span>
</div>
<div class="topNavigation">
<table cellspacing="0" class="navigationContainer" role="presentation">
<tbody>
<tr>
<td>
<div id="progressBarText" style="position:absolute;left:-999em;top:-999em">survey progress 10 percent</div>
<div class="minimal progressBar">
<ul aria-hidden="true">
<li class="first percentComplete10 done"> </li>
<li class="percentComplete20 ready"> </li>
<li class="percentComplete30 ready"> </li>
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<div id="mcxProgressLegends">
<div class="left">0%</div>
<div class="middle">50%</div>
<div class="right">100%</div>
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<div style="clear: both;"></div>
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<div id="mcxSurveyBanner"><img src="https://nzpost.mcxplatform.com.au/surveys/images/2B4XS4/nz_post_banner_general.png?cacheToken=20210831153602"></div>
<div id="canvas">
<h1 class="visuallyHidden"></h1>
<!-- BEGIN Q0001E218_text -->
<div id="Q0001E218_text" class="object alleg-hidden"><span class="normal" tabindex="0">
<div>
<div>
<div>
<div><strong>Published change - 27.06.24 - AW</strong></div>
<div>Inclusion of new questions for testing</div>
<div>________________________________________________</div><strong>Published change - 04.06.24 - KH</strong>
</div>
<div>Updated 'New Zealand Post Business or Consumer Community' to 'NZ Post Business or Consumer Community'</div>
<div>________________________________________________</div>
<div><strong>Published Changes - 28.02.24 - MS (Published by AW 03.04.2024)</strong></div>
<div><strong>Anonymised fields populated (APAC-3938)</strong></div>
</div>
<div>________________________________________________</div><strong>Created survey 27/09/2021 - Updated survey theme - TR</strong>
</div>
<div><strong>--------</strong></div>
<div><strong>Published Changes - 06/07/2021- TR</strong><br>Survey build<br>________________________________</div>
</span></div>
<!-- END Q0001E218_text -->
<!-- Q0002A720.Q0002A721 BEGIN -->
<!-- Question for Q0002A720.Q0002A721 -->
<div id="NOTIFICATION_TYPE_question" data-handle="Q0002A720.Q0002A721" data-auto-answer="1" data-question-tag="NOTIFICATION_TYPE" class="question-object object alleg-hidden display-when-empty " style="visibility: visible; display: block;"
role="group" aria-labelledby="NOTIFICATION_TYPE_questionText">
<div class="questionText" id="NOTIFICATION_TYPE_questionText">
<div>Delivered or attempted delivery notification (pre pop)</div>
</div>
<!-- Start border -->
<table style="width: 90%;" cellspacing="0" class="question" role="presentation">
<tbody>
<tr>
<td>
<table width="100%" cellspacing="0" role="presentation">
<tbody>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="0"><label for="Q0002A720_Q0002A721_A1"><span class="answerText">Not used - Attempted delivery signature</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="1"><label for="Q0002A720_Q0002A721_A2"><span class="answerText">Not used - Attempted delivery non signature</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q0002A720.Q0002A721" value="2" id="Q0002A720_Q0002A721_A3"
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="2"><label for="Q0002A720_Q0002A721_A3"><span class="answerText">Not used - Attempted delivery ATL permanent</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q0002A720.Q0002A721" value="3" id="Q0002A720_Q0002A721_A4"
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="3"><label for="Q0002A720_Q0002A721_A4"><span class="answerText">Not used - Attempted delivery ATL set</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q0002A720.Q0002A721" value="4" id="Q0002A720_Q0002A721_A5"
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="4"><label for="Q0002A720_Q0002A721_A5"><span class="answerText">Not used - Attempted delivery ATL prohibited</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q0002A720.Q0002A721" value="5" id="Q0002A720_Q0002A721_A6"
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="5"><label for="Q0002A720_Q0002A721_A6"><span class="answerText">Attempted delivery</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q0002A720.Q0002A721" value="6" id="Q0002A720_Q0002A721_A7"
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="6"><label for="Q0002A720_Q0002A721_A7"><span class="answerText">Delivered</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q0002A720.Q0002A721" value="7" id="Q0002A720_Q0002A721_A8"
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="7"><label for="Q0002A720_Q0002A721_A8"><span class="answerText">Not used - Ready to collect</span></label></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
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<!-- End border -->
</div> <!-- Q0002A720.Q0002A721 -->
<!-- Q0002A720.Q0002A721 END -->
<!-- BEGIN Q0000CA61_text -->
<div id="Q0000CA61_text" class="object alleg-hidden"><span class="normal" tabindex="0">
<div><u><strong>IMPORTANT:</strong></u><br>* These questions go on the <u>first page a user falls on</u>. So please start adding the <u>first question to this page</u> above this descriptive text.<br>* Change number in Version
question each time <u>before</u> survey published.</div>
<div>* Questions below should always stay on pg1</div>
<div>* Questions that start with an I_ are data inputs for sending the survey and are not appends with the exception of Org ID and Tracking number.</div>
</span></div>
<!-- END Q0000CA61_text -->
<!-- BEGIN Q00021CE2_text -->
<div id="Q00021CE2_text" class="object" style="visibility: hidden; display: none;"><span class="normal" tabindex="0">
<div>
<div><span style="font-size:16px"><span style="font-family:Arial,Helvetica,sans-serif">Hearing what you have to say is important to help us shape a better NZ Post experience, so thanks for offering to share your thoughts. The
survey will only take a few minutes to complete - see the
<a target="_blank" aria-label="" title="" href="https://www.nzpost.co.nz/about-us/who-we-are/terms-conditions/howarewedoingsurvey-terms-conditions">Ts&Cs </a>here</span></span></div>
<div> </div>
<div><span style="font-size:16px"><span style="font-family:Arial,Helvetica,sans-serif">The answers to these questions should only relate to the delivery experience for your parcel from [not answered] on [not
answered]. </span></span><span style="font-size:16px"><span style="font-family:Arial,Helvetica,sans-serif">If you've got comments about another delivery, a parcel pick up or general feedback about NZ Post – please get in
touch with our Customer Care Centre via <a target="_blank" aria-label="" title="" href="https://www.nzpost.co.nz/contact-support/contact-list">nzpost.co.nz.</a></span></span></div>
</div>
</span></div>
<!-- END Q00021CE2_text -->
<!-- Q0048216B.Q0048216C BEGIN -->
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aria-labelledby="Q0048216B_Q0048216C_questionText">
<div class="questionText" id="Q0048216B_Q0048216C_questionText">
<div>Before we start, can you confirm your parcel been delivered?</div>
</div>
<input type="hidden" name="Q0048216B.Q0048216C.rq" value="Before we start, can you confirm your parcel been delivered?">
<!-- Start border -->
<table style="width: 90%;" cellspacing="0" class="question" role="presentation">
<tbody>
<tr>
<td>
<table width="100%" cellspacing="0" role="presentation">
<tbody>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q0048216B.Q0048216C" value="0" id="Q0048216B_Q0048216C_A1" aria-required="true" class="mcx-is-required"
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="0"><label for="Q0048216B_Q0048216C_A1"><span class="answerText">Yes, it has been delivered</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q0048216B.Q0048216C" value="1" id="Q0048216B_Q0048216C_A2" aria-required="true" class="mcx-is-required"
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="1"><label for="Q0048216B_Q0048216C_A2"><span class="answerText">No, it hasn't been delivered</span></label></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- End border -->
</div> <!-- Q0048216B.Q0048216C -->
<!-- Q0048216B.Q0048216C END -->
<!-- Q0019DC68.Q0019DC69 BEGIN -->
<!-- Question for Q0019DC68.Q0019DC69 -->
<div id="RECEIVER_OR_SENDER_OF_PARCEL_question" data-handle="Q0019DC68.Q0019DC69" data-auto-answer="0" data-question-tag="RECEIVER_OR_SENDER_OF_PARCEL" class="question-object object mcx-is-required-question"
style="visibility: hidden; display: none;" role="group" aria-labelledby="RECEIVER_OR_SENDER_OF_PARCEL_questionText">
<div class="questionText" id="RECEIVER_OR_SENDER_OF_PARCEL_questionText">
<div>
<div>Are you the receiver or sender of this parcel?</div>
</div>
</div>
<input type="hidden" name="Q0019DC68.Q0019DC69.rq" value="Are you the receiver or sender of this parcel?">
<!-- Start border -->
<table style="width: 90%;" cellspacing="0" class="question" role="presentation">
<tbody>
<tr>
<td>
<table width="100%" cellspacing="0" role="presentation">
<tbody>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="0"><label for="Q0019DC68_Q0019DC69_A1"><span class="answerText">I am receiving this parcel</span></label></td>
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<tr>
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="1"><label for="Q0019DC68_Q0019DC69_A2"><span class="answerText">I have sent this parcel</span></label></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- End border -->
</div> <!-- Q0019DC68.Q0019DC69 -->
<!-- Q0019DC68.Q0019DC69 END -->
<!-- Q00037551.Q00037552 BEGIN -->
<!-- Question for Q00037551.Q00037552 -->
<div id="TRANSACTION_TYPE_question" data-handle="Q00037551.Q00037552" data-auto-answer="1" data-question-tag="TRANSACTION_TYPE" class="question-object object alleg-hidden " style="display: none;" role="group"
aria-labelledby="TRANSACTION_TYPE_questionText">
<div class="questionText" id="TRANSACTION_TYPE_questionText">
<div>Type of Interaction</div>
</div>
<!-- Start border -->
<table style="width: 90%;" cellspacing="0" class="question" role="presentation">
<tbody>
<tr>
<td>
<table width="100%" cellspacing="0" role="presentation">
<tbody>
<tr class="alt row-disabled" id="Q00037553_answer" style="display: none;" data-display-logic-target="true">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00037551.Q00037552" value="0" id="Q00037551_Q00037552_A1"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="0"><label for="Q00037551_Q00037552_A1"><span class="answerText">Receiver - Attempted delivery - Signature</span></label></td>
</tr>
<tr id="Q002199EE_answer" style="display: none;" data-display-logic-target="true" class="row-disabled">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00037551.Q00037552" value="1" id="Q00037551_Q00037552_A2"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="1"><label for="Q00037551_Q00037552_A2"><span class="answerText">Sender - Attempted delivery - Signature</span></label></td>
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<tr class="alt row-disabled" id="Q00037554_answer" style="display: none;" data-display-logic-target="true">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="2"><label for="Q00037551_Q00037552_A3"><span class="answerText">Receiver - Attempted delivery - Non Signature</span></label></td>
</tr>
<tr id="Q002199EF_answer" style="display: none;" data-display-logic-target="true" class="row-disabled">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00037551.Q00037552" value="3" id="Q00037551_Q00037552_A4"
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="3"><label for="Q00037551_Q00037552_A4"><span class="answerText">Sender - Attempted delivery - Non Signature</span></label></td>
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<tr class="alt row-disabled" id="Q00482183_answer" style="display: none;" data-display-logic-target="true">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00037551.Q00037552" value="4" id="Q00037551_Q00037552_A5"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="4"><label for="Q00037551_Q00037552_A5"><span class="answerText">Not delivered</span></label></td>
</tr>
<tr id="Q0048217D_answer" style="display: none;" data-display-logic-target="true" class="row-disabled">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00037551.Q00037552" value="5" id="Q00037551_Q00037552_A6"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="5"><label for="Q00037551_Q00037552_A6"><span class="answerText">Receiver - Delivered</span></label></td>
</tr>
<tr class="alt row-disabled" id="Q0048217E_answer" style="display: none;" data-display-logic-target="true">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00037551.Q00037552" value="6" id="Q00037551_Q00037552_A7"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="6"><label for="Q00037551_Q00037552_A7"><span class="answerText">Sender - Delivered</span></label></td>
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</tbody>
</table>
</td>
</tr>
</tbody>
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</div> <!-- Q00037551.Q00037552 -->
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<!-- BEGIN Q00021CE3_table -->
<div id="Q00021CE3_table" class="table-object object mcx-is-required-question" style="visibility: hidden; display: none;">
<div class="tableDescription" style="width: 100%;">
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<div tabindex="0">Based on this delivery experience, if asked how likely are you to recommend NZ Post to your family, friends or colleagues?</div>
</div>
</div>
<table id="Q00021CE3" style="width: 90%;" class="table" data-drop-down-on-mobile="true">
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<td id="Q00021CE3_scale_header" colspan="11">
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<td style="width: 9%" class="ScaleHeaderLeft" aria-hidden="true" id="Q00021CE3_first"><span class="bonfire-header-text">Unlikely</span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderCenter" aria-hidden="true"><span class="bonfire-header-text"><br></span></td>
<td style="width: 9%" class="ScaleHeaderRight" aria-hidden="true" id="Q00021CE3_last"><span class="bonfire-header-text">Very likely</span></td>
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</td>
</tr>
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<tbody>
<tr class="scale">
<th id="Q00021CE3_A1" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q00021CE4_Q00021CE5_A0_header">0</span></th>
<th id="Q00021CE3_A2" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q00021CE4_Q00021CE5_A1_header">1</span></th>
<th id="Q00021CE3_A3" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q00021CE4_Q00021CE5_A2_header">2</span></th>
<th id="Q00021CE3_A4" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q00021CE4_Q00021CE5_A3_header">3</span></th>
<th id="Q00021CE3_A5" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q00021CE4_Q00021CE5_A4_header">4</span></th>
<th id="Q00021CE3_A6" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q00021CE4_Q00021CE5_A5_header">5</span></th>
<th id="Q00021CE3_A7" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q00021CE4_Q00021CE5_A6_header">6</span></th>
<th id="Q00021CE3_A8" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q00021CE4_Q00021CE5_A7_header">7</span></th>
<th id="Q00021CE3_A9" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q00021CE4_Q00021CE5_A8_header">8</span></th>
<th id="Q00021CE3_A10" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q00021CE4_Q00021CE5_A9_header">9</span></th>
<th id="Q00021CE3_A11" scope="col" style="width: 9%" class="Scale1Cell"><span class="scaleText" id="Q00021CE4_Q00021CE5_A10_header">10</span></th>
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<tr id="NPS_row">
<td headers="Q00021CE3_Q1 Q00021CE3_A1" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00021CE4.Q00021CE5" value="0" id="Q00021CE4_Q00021CE5_A0" aria-required="true" class="mcx-is-required"
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
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<td headers="Q00021CE3_Q1 Q00021CE3_A2" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00021CE4.Q00021CE5" value="1" id="Q00021CE4_Q00021CE5_A1" aria-required="true" class="mcx-is-required" aria-labelledby="Q00021CE3_Q1 Q00021CE3_A2"
tabindex="0" style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
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<td headers="Q00021CE3_Q1 Q00021CE3_A3" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00021CE4.Q00021CE5" value="2" id="Q00021CE4_Q00021CE5_A2" aria-required="true" class="mcx-is-required" aria-labelledby="Q00021CE3_Q1 Q00021CE3_A3"
tabindex="0" style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
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<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00021CE4.Q00021CE5" value="3" id="Q00021CE4_Q00021CE5_A3" aria-required="true" class="mcx-is-required" aria-labelledby="Q00021CE3_Q1 Q00021CE3_A4"
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<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00021CE4.Q00021CE5" value="4" id="Q00021CE4_Q00021CE5_A4" aria-required="true" class="mcx-is-required" aria-labelledby="Q00021CE3_Q1 Q00021CE3_A5"
tabindex="0" style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
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<td headers="Q00021CE3_Q1 Q00021CE3_A6" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00021CE4.Q00021CE5" value="5" id="Q00021CE4_Q00021CE5_A5" aria-required="true" class="mcx-is-required" aria-labelledby="Q00021CE3_Q1 Q00021CE3_A6"
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<td headers="Q00021CE3_Q1 Q00021CE3_A7" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00021CE4.Q00021CE5" value="6" id="Q00021CE4_Q00021CE5_A6" aria-required="true" class="mcx-is-required" aria-labelledby="Q00021CE3_Q1 Q00021CE3_A7"
tabindex="0" style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
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<td headers="Q00021CE3_Q1 Q00021CE3_A8" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00021CE4.Q00021CE5" value="7" id="Q00021CE4_Q00021CE5_A7" aria-required="true" class="mcx-is-required" aria-labelledby="Q00021CE3_Q1 Q00021CE3_A8"
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</td>
<td headers="Q00021CE3_Q1 Q00021CE3_A9" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00021CE4.Q00021CE5" value="8" id="Q00021CE4_Q00021CE5_A8" aria-required="true" class="mcx-is-required" aria-labelledby="Q00021CE3_Q1 Q00021CE3_A9"
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</td>
<td headers="Q00021CE3_Q1 Q00021CE3_A10" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00021CE4.Q00021CE5" value="9" id="Q00021CE4_Q00021CE5_A9" aria-required="true" class="mcx-is-required" aria-labelledby="Q00021CE3_Q1 Q00021CE3_A10"
tabindex="0" style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td headers="Q00021CE3_Q1 Q00021CE3_A11" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00021CE4.Q00021CE5" value="10" id="Q00021CE4_Q00021CE5_A10" aria-required="true" class="mcx-is-required"
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
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<input type="hidden" name="Q00021CE4.Q00021CE5.rq" value="Based on this delivery experience, if asked how likely are you to recommend NZ Post to your family, friends or colleagues?">
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<!-- BEGIN Q00482170_table -->
<div id="Q00482170_table" class="table-object object " style="visibility: hidden; display: none;">
<div class="tableDescription" style="width: 100%;">
<div>
<div tabindex="0">Overall, how would you rate the delivery agent who handled your item?</div>
</div>
</div>
<table id="Q00482170" style="width: 90%;" class="table" data-drop-down-on-mobile="true">
<tbody>
<tr class="scale">
<th id="Q00482170_A1" scope="col" style="width: 16%" class="Scale1Cell"><span class="scaleText" id="Q00482171_Q00482172_A0_header">Not Applicable</span></th>
<th id="Q00482170_A2" scope="col" style="width: 16%" class="Scale1Cell"><span class="scaleText" id="Q00482171_Q00482172_A1_header">Very poor</span></th>
<th id="Q00482170_A3" scope="col" style="width: 16%" class="Scale1Cell"><span class="scaleText" id="Q00482171_Q00482172_A2_header">Poor</span></th>
<th id="Q00482170_A4" scope="col" style="width: 16%" class="Scale1Cell"><span class="scaleText" id="Q00482171_Q00482172_A3_header">Neutral</span></th>
<th id="Q00482170_A5" scope="col" style="width: 16%" class="Scale1Cell"><span class="scaleText" id="Q00482171_Q00482172_A4_header">Good</span></th>
<th id="Q00482170_A6" scope="col" style="width: 16%" class="Scale1Cell"><span class="scaleText" id="Q00482171_Q00482172_A5_header">Very good</span></th>
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<tr id="Q00482171_row">
<td headers="Q00482170_Q1 Q00482170_A1" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00482171.Q00482172" value="0" id="Q00482171_Q00482172_A0" aria-labelledby="Q00482170_Q1 Q00482170_A1" tabindex="0"
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
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<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00482171.Q00482172" value="1" id="Q00482171_Q00482172_A1" aria-labelledby="Q00482170_Q1 Q00482170_A2" tabindex="0"
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td headers="Q00482170_Q1 Q00482170_A3" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00482171.Q00482172" value="2" id="Q00482171_Q00482172_A2" aria-labelledby="Q00482170_Q1 Q00482170_A3" tabindex="0"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td headers="Q00482170_Q1 Q00482170_A4" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00482171.Q00482172" value="3" id="Q00482171_Q00482172_A3" aria-labelledby="Q00482170_Q1 Q00482170_A4" tabindex="0"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td headers="Q00482170_Q1 Q00482170_A5" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00482171.Q00482172" value="4" id="Q00482171_Q00482172_A4" aria-labelledby="Q00482170_Q1 Q00482170_A5" tabindex="0"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td headers="Q00482170_Q1 Q00482170_A6" class="Scale1Cell control-cell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00482171.Q00482172" value="5" id="Q00482171_Q00482172_A5" aria-labelledby="Q00482170_Q1 Q00482170_A6" tabindex="0"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
</tr>
</tbody>
</table>
</div>
<!-- END Q00482170_table -->
<!-- Q00514A41.Q00514A42 BEGIN -->
<!-- Question for Q00514A41.Q00514A42 -->
<div id="Q00514A41_Q00514A42_question" data-handle="Q00514A41.Q00514A42" data-auto-answer="0" data-question-tag="" class="question-object object mcx-is-required-question" style="visibility: hidden; display: none;" role="group"
aria-labelledby="Q00514A41_Q00514A42_questionText">
<div class="questionText" id="Q00514A41_Q00514A42_questionText">
<div>Please select the <u><strong>main </strong></u>reason for your score:<br>There may have been many aspects that contributed to your overall experience, but please select the one that had the most impact on your delivery.</div>
</div>
<input type="hidden" name="Q00514A41.Q00514A42.rq"
value="Please select the main reason for your score:There may have been many aspects that contributed to your overall experience, but please select the one that had the most impact on your delivery.">
<input type="hidden" name="Q00514A41.Q00514A42.other.rq"
value="Please select the main reason for your score:There may have been many aspects that contributed to your overall experience, but please select the one that had the most impact on your delivery.">
<!-- Start border -->
<table style="width: 90%;" cellspacing="0" class="question" role="presentation">
<tbody>
<tr>
<td>
<table width="100%" cellspacing="0" role="presentation">
<tbody>
<tr class="alt" id="Q00514A43_answer">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00514A41.Q00514A42" value="0" id="Q00514A41_Q00514A42_A1" aria-required="true" class="mcx-is-required"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="0"><label for="Q00514A41_Q00514A42_A1"><span class="answerText">How well we followed your delivery instructions</span></label></td>
</tr>
<tr id="Q00514A46_answer">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00514A41.Q00514A42" value="3" id="Q00514A41_Q00514A42_A4" aria-required="true" class="mcx-is-required"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="1"><label for="Q00514A41_Q00514A42_A4"><span class="answerText">How well we followed the signature required process</span></label></td>
</tr>
<tr class="alt row-disabled" id="Q00514A47_answer" data-display-logic-target="true" style="display: none;">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00514A41.Q00514A42" value="4" id="Q00514A41_Q00514A42_A5" aria-required="true" class="mcx-is-required"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="2"><label for="Q00514A41_Q00514A42_A5"><span class="answerText">We left a card for you to collect your parcel</span></label></td>
</tr>
<tr id="Q00514A45_answer" class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00514A41.Q00514A42" value="2" id="Q00514A41_Q00514A42_A3" aria-required="true" class="mcx-is-required"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="3"><label for="Q00514A41_Q00514A42_A3"><span class="answerText">We delivered your item to the wrong house</span></label></td>
</tr>
<tr class="" id="Q00514A48_answer">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00514A41.Q00514A42" value="5" id="Q00514A41_Q00514A42_A6" aria-required="true" class="mcx-is-required"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="4"><label for="Q00514A41_Q00514A42_A6"><span class="answerText">Our courier’s behaviour</span></label></td>
</tr>
<tr id="Q00514A4C_answer" class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00514A41.Q00514A42" value="9" id="Q00514A41_Q00514A42_A10" aria-required="true" class="mcx-is-required"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="5"><label for="Q00514A41_Q00514A42_A10"><span class="answerText">How well you were able to track your parcel</span></label></td>
</tr>
<tr class="" id="Q00514A4A_answer">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00514A41.Q00514A42" value="7" id="Q00514A41_Q00514A42_A8" aria-required="true" class="mcx-is-required"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="6"><label for="Q00514A41_Q00514A42_A8"><span class="answerText">The time it took us to deliver your item</span></label></td>
</tr>
<tr id="Q00514A4B_answer" class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00514A41.Q00514A42" value="8" id="Q00514A41_Q00514A42_A9" aria-required="true" class="mcx-is-required"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="7"><label for="Q00514A41_Q00514A42_A9"><span class="answerText">The updates you received about your parcel</span></label></td>
</tr>
<tr class="" id="Q00514A49_answer">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00514A41.Q00514A42" value="6" id="Q00514A41_Q00514A42_A7" aria-required="true" class="mcx-is-required"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="8"><label for="Q00514A41_Q00514A42_A7"><span class="answerText">The condition we delivered your item in</span></label></td>
</tr>
<tr id="Q00514A44_answer" class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00514A41.Q00514A42" value="1" id="Q00514A41_Q00514A42_A2" aria-required="true" class="mcx-is-required"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="9"><label for="Q00514A41_Q00514A42_A2"><span class="answerText">Where we left your item (e.g. safe / not a safe spot)</span></label></td>
</tr>
<tr class="">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00514A41.Q00514A42" value="10" class="hasOther mcx-is-required" id="Q00514A41_Q00514A42_A11" aria-required="true"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="10" class="other"><label for="Q00514A41_Q00514A42_A11"><span class="answerText">Other</span></label><input type="text" name="Q00514A41.Q00514A42.other"
style="min-width: 100px; width: 50%;" value="" maxlength="255" aria-required="true" class="mcx-is-required"></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- End border -->
</div> <!-- Q00514A41.Q00514A42 -->
<!-- Q00514A41.Q00514A42 END -->
<!-- Q00021EDE.Q00021EDF BEGIN -->
<!-- Question for Q00021EDE.Q00021EDF -->
<div id="NPS_VERBATIM_question" data-handle="Q00021EDE.Q00021EDF" data-auto-answer="0" data-question-tag="NPS_VERBATIM" class="question-object object " style="visibility: hidden; display: none;">
<label for="NPS_VERBATIM">
<div class="questionText">
<div>Please tell us more about your experience:</div>
</div>
</label>
<textarea name="Q00021EDE.Q00021EDF" id="NPS_VERBATIM" style="width: 50%; height: 95px" wrap="SOFT"></textarea>
</div> <!-- Q00021EDE.Q00021EDF -->
<!-- Q00021EDE.Q00021EDF END -->
<!-- Q00021F08.Q00021F09 BEGIN -->
<!-- Question for Q00021F08.Q00021F09 -->
<div id="STAFF_EXTRA_MILE_question" data-handle="Q00021F08.Q00021F09" data-auto-answer="0" data-question-tag="STAFF_EXTRA_MILE" class="question-object object " style="visibility: hidden; display: none;">
<label for="STAFF_EXTRA_MILE">
<div class="questionText">
<div>If your NZ Post delivery agent goes the extra mile please tell us how so we can thank them:</div>
</div>
</label>
<textarea name="Q00021F08.Q00021F09" id="STAFF_EXTRA_MILE" style="width: 50%; height: 95px" wrap="SOFT"></textarea>
</div> <!-- Q00021F08.Q00021F09 -->
<!-- Q00021F08.Q00021F09 END -->
<!-- Q00482179.Q0048217A BEGIN -->
<!-- Question for Q00482179.Q0048217A -->
<div id="Q00482179_Q0048217A_question" data-handle="Q00482179.Q0048217A" data-auto-answer="0" data-question-tag="" class="question-object object button-question " style="visibility: hidden; display: none;" role="group"
aria-labelledby="Q00482179_Q0048217A_questionText">
<div class="questionText" id="Q00482179_Q0048217A_questionText">
<div>Thanks for telling us about your experience, we've got a few more optional questions about your experience if you would like to tell us more? Please confirm one of the following and select 'next'</div>
</div>
<div class="button-set-container questionContent ui-buttonset"><input type="radio" name="Q00482179.Q0048217A" value="0" id="Q00482179_Q0048217A_A1" class="ui-helper-hidden-accessible"><label for="Q00482179_Q0048217A_A1"
class="ui-button ui-widget ui-state-default ui-button-text-only ui-corner-left" role="button" aria-disabled="false"><span class="ui-button-text"><span class="answerText">Yes, I'll answer some more questions</span></span></label><input
type="radio" name="Q00482179.Q0048217A" value="1" id="Q00482179_Q0048217A_A2" class="ui-helper-hidden-accessible"><label for="Q00482179_Q0048217A_A2" class="ui-button ui-widget ui-state-default ui-button-text-only ui-corner-right"
role="button" aria-disabled="false"><span class="ui-button-text"><span class="answerText">No, I'd like to complete the survey</span></span></label></div>
<!-- Start border -->
<!-- End border -->
</div> <!-- Q00482179.Q0048217A -->
<!-- Q00482179.Q0048217A END -->
<!-- Q00460B84.Q00460B85 BEGIN -->
<!-- Question for Q00460B84.Q00460B85 -->
<div id="VERSION_question" data-handle="Q00460B84.Q00460B85" data-auto-answer="0" data-question-tag="VERSION" class="question-object object alleg-hidden ">
<label for="VERSION">
<div class="questionText">
<div>Version</div>
</div>
</label>
<input type="text" name="Q00460B84.Q00460B85" style="width: 50%;" value="0.1" maxlength="255" id="VERSION">
</div> <!-- Q00460B84.Q00460B85 -->
<!-- Q00460B84.Q00460B85 END -->
<!-- Q00000013.Q00000014 BEGIN -->
<!-- Question for Q00000013.Q00000014 -->
<div id="DeviceType_question" data-handle="Q00000013.Q00000014" data-auto-answer="0" data-question-tag="DeviceType" class="question-object object alleg-hidden " role="group" aria-labelledby="DeviceType_questionText">
<div class="questionText" id="DeviceType_questionText">
<div>Device Type</div>
</div>
<!-- Start border -->
<table style="width: 90%;" cellspacing="0" class="question" role="presentation">
<tbody>
<tr>
<td>
<table width="100%" cellspacing="0" role="presentation">
<tbody>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal checked" style="position: relative;"><input type="radio" name="Q00000013.Q00000014" value="0" id="Q00000013_Q00000014_A1"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="0"><label for="Q00000013_Q00000014_A1"><span class="answerText">Desktop</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00000013.Q00000014" value="1" id="Q00000013_Q00000014_A2"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="1"><label for="Q00000013_Q00000014_A2"><span class="answerText">Tablet</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00000013.Q00000014" value="2" id="Q00000013_Q00000014_A3"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"><ins class="iCheck-helper"
style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="2"><label for="Q00000013_Q00000014_A3"><span class="answerText">Mobile</span></label></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- End border -->
</div> <!-- Q00000013.Q00000014 -->
<!-- Q00000013.Q00000014 END -->
<!-- Q0000CA4A.Q0000CA4B BEGIN -->
<!-- Question for Q0000CA4A.Q0000CA4B -->
<div id="RND_question" data-handle="Q0000CA4A.Q0000CA4B" data-auto-answer="0" data-question-tag="RND" class="question-object object alleg-hidden ">
<label for="RND">
<div class="questionText">
<div>RND</div>
</div>
</label>
<select id="RND" name="Q0000CA4A.Q0000CA4B">
<option value="">Please select</option>
<option value="0">0</option>
<option value="1">1</option>
<option value="2">2</option>
<option value="3">3</option>
<option value="4">4</option>
<option value="5">5</option>
<option value="6">6</option>
<option value="7">7</option>
<option value="8">8</option>
<option value="9">9</option>
<option value="10">10</option>
<option value="11">11</option>
<option value="12">12</option>
<option value="13">13</option>
<option value="14">14</option>
<option value="15">15</option>
<option value="16">16</option>
<option value="17">17</option>
<option value="18">18</option>
<option value="19">19</option>
</select>
</div> <!-- Q0000CA4A.Q0000CA4B -->
<!-- Q0000CA4A.Q0000CA4B END -->
<!-- Q000132DC.Q000132DD BEGIN -->
<!-- Question for Q000132DC.Q000132DD -->
<div id="mobileOS_question" data-handle="Q000132DC.Q000132DD" data-auto-answer="0" data-question-tag="mobileOS" class="question-object object alleg-hidden " role="group" aria-labelledby="mobileOS_questionText">
<div class="questionText" id="mobileOS_questionText">
<div>Mobile OS</div>
</div>
<!-- Start border -->
<table style="width: 90%;" cellspacing="0" class="question" role="presentation">
<tbody>
<tr>
<td>
<table width="100%" cellspacing="0" role="presentation">
<tbody>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q000132DC.Q000132DD" value="0" id="Q000132DC_Q000132DD_A1"
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="0"><label for="Q000132DC_Q000132DD_A1"><span class="answerText">Android</span></label></td>
</tr>
<tr>
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q000132DC.Q000132DD" value="1" id="Q000132DC_Q000132DD_A2"
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</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="1"><label for="Q000132DC_Q000132DD_A2"><span class="answerText">iOS</span></label></td>
</tr>
<tr class="alt">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal checked" style="position: relative;"><input type="radio" name="Q000132DC.Q000132DD" value="2" id="Q000132DC_Q000132DD_A3"
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="2"><label for="Q000132DC_Q000132DD_A3"><span class="answerText">Other</span></label></td>
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</tbody>
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</td>
</tr>
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</table>
<!-- End border -->
</div> <!-- Q000132DC.Q000132DD -->
<!-- Q000132DC.Q000132DD END -->
<!-- Q00000039.Q0000003A BEGIN -->
<!-- Question for Q00000039.Q0000003A -->
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<div class="questionText">
<div>IP Address</div>
</div>
</label>
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</div> <!-- Q00000039.Q0000003A -->
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<!-- Question for Q00460B78.Q00460B79 -->
<div id="OS_question" data-handle="Q00460B78.Q00460B79" data-auto-answer="0" data-question-tag="OS" class="question-object object alleg-hidden ">
<label for="OS">
<div class="questionText">
<div>OS</div>
</div>
</label>
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</div> <!-- Q00460B78.Q00460B79 -->
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<!-- Question for Q0000E798.Q0000E799 -->
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<div>Referring Link</div>
</div>
</label>
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</div> <!-- Q0000E798.Q0000E799 -->
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<div class="questionText">
<div>Browser Name</div>
</div>
</label>
<input type="text" name="Q00460B7B.Q00460B7C" style="width: 50%;" value="" maxlength="255" id="BrowserName">
</div> <!-- Q00460B7B.Q00460B7C -->
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<!-- Q00460B7E.Q00460B7F BEGIN -->
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<label for="BrowserVersion">
<div class="questionText">
<div>Browser Version</div>
</div>
</label>
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</div> <!-- Q00460B7E.Q00460B7F -->
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<!-- Question for Q00460B81.Q00460B82 -->
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<div>Screen Size</div>
</div>
</label>
<input type="text" name="Q00460B81.Q00460B82" style="width: 50%;" value="" maxlength="255" id="ScreenSize">
</div> <!-- Q00460B81.Q00460B82 -->
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<!-- Question for Q0000E79B.Q0000E79C -->
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<div class="questionText">
<div>Year</div>
</div>
</label>
<select id="mcxYear" name="Q0000E79B.Q0000E79C">
<option value="">Please select</option>
<option value="0">2018</option>
<option value="1">2019</option>
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<option value="4">2022</option>
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</div> <!-- Q0000E79B.Q0000E79C -->
<!-- Q0000E79B.Q0000E79C END -->
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<!-- Question for Q0000E7A2.Q0000E7A3 -->
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<div>Quarter</div>
</div>
</label>
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<option value="1">Q2</option>
<option value="2">Q3</option>
<option value="3">Q4</option>
</select>
</div> <!-- Q0000E7A2.Q0000E7A3 -->
<!-- Q0000E7A2.Q0000E7A3 END -->
<!-- Q0000E7A8.Q0000E7A9 BEGIN -->
<!-- Question for Q0000E7A8.Q0000E7A9 -->
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<div class="questionText">
<div>Month</div>
</div>
</label>
<select id="mcxMonth" name="Q0000E7A8.Q0000E7A9">
<option value="">Please select</option>
<option value="0">January</option>
<option value="1">February</option>
<option value="2">March</option>
<option value="3">April</option>
<option value="4">May</option>
<option value="5">June</option>
<option value="6">July</option>
<option value="7">August</option>
<option value="8">September</option>
<option value="9">October</option>
<option value="10">November</option>
<option value="11">December</option>
</select>
</div> <!-- Q0000E7A8.Q0000E7A9 -->
<!-- Q0000E7A8.Q0000E7A9 END -->
<!-- Q0000E7B6.Q0000E7B7 BEGIN -->
<!-- Question for Q0000E7B6.Q0000E7B7 -->
<div id="mcxWeek_question" data-handle="Q0000E7B6.Q0000E7B7" data-auto-answer="0" data-question-tag="mcxWeek" class="question-object object alleg-hidden ">
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<div class="questionText">
<div>Week</div>
</div>
</label>
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<option value="">Please select</option>
<option value="0">1</option>
<option value="1">2</option>
<option value="2">3</option>
<option value="3">4</option>
<option value="4">5</option>
<option value="5">6</option>
<option value="6">7</option>
<option value="7">8</option>
<option value="8">9</option>
<option value="9">10</option>
<option value="10">11</option>
<option value="11">12</option>
<option value="12">13</option>
<option value="13">14</option>
<option value="14">15</option>
<option value="15">16</option>
<option value="16">17</option>
<option value="17">18</option>
<option value="18">19</option>
<option value="19">20</option>
<option value="20">21</option>
<option value="21">22</option>
<option value="22">23</option>
<option value="23">24</option>
<option value="24">25</option>
<option value="25">26</option>
<option value="26">27</option>
<option value="27">28</option>
<option value="28">29</option>
<option value="29">30</option>
<option value="30">31</option>
<option value="31">32</option>
<option value="32">33</option>
<option value="33">34</option>
<option value="34">35</option>
<option value="35">36</option>
<option value="36">37</option>
<option value="37">38</option>
<option value="38">39</option>
<option value="39">40</option>
<option value="40">41</option>
<option value="41">42</option>
<option value="42">43</option>
<option value="43">44</option>
<option value="44">45</option>
<option value="45">46</option>
<option value="46">47</option>
<option value="47">48</option>
<option value="48">49</option>
<option value="49">50</option>
<option value="50">51</option>
<option value="51">52</option>
</select>
</div> <!-- Q0000E7B6.Q0000E7B7 -->
<!-- Q0000E7B6.Q0000E7B7 END -->
<!-- Q00032FF0.Q00032FF1 BEGIN -->
<!-- Question for Q00032FF0.Q00032FF1 -->
<div id="TRACKING_NUMBER_question" data-handle="Q00032FF0.Q00032FF1" data-auto-answer="0" data-question-tag="TRACKING_NUMBER" class="question-object object alleg-hidden ">
<label for="TRACKING_NUMBER">
<div class="questionText">
<div>Tracking_Number</div>
</div>
</label>
<input type="text" name="Q00032FF0.Q00032FF1" style="width: 50%;" value="" maxlength="255" id="TRACKING_NUMBER">
</div> <!-- Q00032FF0.Q00032FF1 -->
<!-- Q00032FF0.Q00032FF1 END -->
<!-- Q0018BE45.Q0018BE46 BEGIN -->
<!-- Question for Q0018BE45.Q0018BE46 -->
<div id="TRACKING_NUMBER_NOT_PROVIDED_question" data-handle="Q0018BE45.Q0018BE46" data-auto-answer="0" data-question-tag="TRACKING_NUMBER_NOT_PROVIDED" class="question-object object alleg-hidden ">
<label for="TRACKING_NUMBER_NOT_PROVIDED">
<div class="questionText">
<div>Unfortunately we can’t find a tracking number for your parcel, please provide it below:</div>
<div><em>Please ensure there are no special characters or spaces</em></div>
</div>
</label>
<input type="hidden" name="Q0018BE45.Q0018BE46.regex" value="/^[a-zA-Z0-9]+$/">
<input type="hidden" name="Q0018BE45.Q0018BE46.msg" value="Please enter a valid tracking number">
<input type="text" name="Q0018BE45.Q0018BE46" style="width: 50%;" value="" maxlength="255" id="TRACKING_NUMBER_NOT_PROVIDED">
</div> <!-- Q0018BE45.Q0018BE46 -->
<!-- Q0018BE45.Q0018BE46 END -->
<!-- Q00014601.Q00014602 BEGIN -->
<!-- Question for Q00014601.Q00014602 -->
<div id="IDENTIFIER_question" data-handle="Q00014601.Q00014602" data-auto-answer="0" data-question-tag="IDENTIFIER" class="question-object object alleg-hidden ">
<label for="IDENTIFIER">
<div class="questionText">
<div>identifier</div>
</div>
</label>
<input type="hidden" name="Q00014601.Q00014602.number" value="identifier">
<input type="text" name="Q00014601.Q00014602" style="width: 50%;" value="" id="IDENTIFIER">
</div> <!-- Q00014601.Q00014602 -->
<!-- Q00014601.Q00014602 END -->
<!-- Q00083E28.Q00083E29 BEGIN -->
<!-- Question for Q00083E28.Q00083E29 -->
<div id="NPS_GROUP_question" data-handle="Q00083E28.Q00083E29" data-auto-answer="1" data-question-tag="NPS_GROUP" class="question-object object display-when-empty " style="visibility: visible; display: none;" role="group"
aria-labelledby="NPS_GROUP_questionText">
<div class="questionText" id="NPS_GROUP_questionText">
<div>NPS Group</div>
</div>
<!-- Start border -->
<table style="width: 90%;" cellspacing="0" class="question" role="presentation">
<tbody>
<tr>
<td>
<table width="100%" cellspacing="0" role="presentation">
<tbody>
<tr class="alt row-disabled" id="Q00083E2A_answer" style="display: none;" data-display-logic-target="true">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
<div class="iradio_minimal" style="position: relative;"><input type="radio" name="Q00083E28.Q00083E29" value="0" id="Q00083E28_Q00083E29_A1"
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="0"><label for="Q00083E28_Q00083E29_A1"><span class="answerText">Detractor</span></label></td>
</tr>
<tr id="Q00083E2B_answer" style="display: none;" data-display-logic-target="true" class="row-disabled">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="1"><label for="Q00083E28_Q00083E29_A2"><span class="answerText">Passive</span></label></td>
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<tr class="alt row-disabled" id="Q00083E2C_answer" style="display: none;" data-display-logic-target="true">
<td data-columnid="3" style="height: 28px; width: 26px;" class="ControlCell">
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style="position: absolute; top: -20%; left: -20%; display: block; width: 140%; height: 140%; margin: 0px; padding: 0px; background: rgb(255, 255, 255); border: 0px; opacity: 0;"></ins></div>
</td>
<td data-columnid="4" data-column-type="answer" data-display-sequence="2"><label for="Q00083E28_Q00083E29_A3"><span class="answerText">Promoter</span></label></td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<!-- End border -->
</div> <!-- Q00083E28.Q00083E29 -->
<!-- Q00083E28.Q00083E29 END -->
<!-- BEGIN Q00021F47_text -->
<div id="Q00021F47_text" class="object"><span class="normal" tabindex="0">
<div><span style="font-size:12px">We are currently unable to respond to all individual feedback you provide in this survey. If you have any questions or comments that require us to follow up on, please visit our
<a target="_blank" aria-label="" title="" href="http://www.nzpost.co.nz/contact-support">Contact Us</a> page.</span></div>
</span></div>
<!-- END Q00021F47_text -->
<div class="center bottomNavigation">
<table cellspacing="0" class="navigationContainer" role="presentation">
<tbody>
<tr>
<td>
<button class="backButton minimal" type="button" aria-label="Back" style="display: none;">< Back</button>
<button class="nextButton minimal" type="button" aria-label="Next">Next ></button>
</td>
</tr>
</tbody>
</table>
<div style="clear: both;"></div>
</div>
</div> <!-- #canvas -->
</fieldset>
</div> <!-- #survey -->
</div> <!-- #template -->
<input type="hidden" name="pageloadcompleted" value="pageloadcompleted">
</form>Text Content
VOC - B94BYM - Direct survey progress 10 percent * * * * * * * * * * 0% 50% 100% Published change - 27.06.24 - AW Inclusion of new questions for testing ________________________________________________ Published change - 04.06.24 - KH Updated 'New Zealand Post Business or Consumer Community' to 'NZ Post Business or Consumer Community' ________________________________________________ Published Changes - 28.02.24 - MS (Published by AW 03.04.2024) Anonymised fields populated (APAC-3938) ________________________________________________ Created survey 27/09/2021 - Updated survey theme - TR -------- Published Changes - 06/07/2021- TR Survey build ________________________________ Delivered or attempted delivery notification (pre pop) Not used - Attempted delivery signature Not used - Attempted delivery non signature Not used - Attempted delivery ATL permanent Not used - Attempted delivery ATL set Not used - Attempted delivery ATL prohibited Attempted delivery Delivered Not used - Ready to collect IMPORTANT: * These questions go on the first page a user falls on. So please start adding the first question to this page above this descriptive text. * Change number in Version question each time before survey published. * Questions below should always stay on pg1 * Questions that start with an I_ are data inputs for sending the survey and are not appends with the exception of Org ID and Tracking number. Hearing what you have to say is important to help us shape a better NZ Post experience, so thanks for offering to share your thoughts. The survey will only take a few minutes to complete - see the Ts&Cs here The answers to these questions should only relate to the delivery experience for your parcel from [not answered] on [not answered]. If you've got comments about another delivery, a parcel pick up or general feedback about NZ Post – please get in touch with our Customer Care Centre via nzpost.co.nz. Before we start, can you confirm your parcel been delivered? Yes, it has been delivered No, it hasn't been delivered Are you the receiver or sender of this parcel? I am receiving this parcel I have sent this parcel Type of Interaction Receiver - Attempted delivery - Signature Sender - Attempted delivery - Signature Receiver - Attempted delivery - Non Signature Sender - Attempted delivery - Non Signature Not delivered Receiver - Delivered Sender - Delivered Based on this delivery experience, if asked how likely are you to recommend NZ Post to your family, friends or colleagues? Unlikely Very likely 0 1 2 3 4 5 6 7 8 9 10 Overall, how would you rate the delivery agent who handled your item? Not Applicable Very poor Poor Neutral Good Very good Please select the main reason for your score: There may have been many aspects that contributed to your overall experience, but please select the one that had the most impact on your delivery. How well we followed your delivery instructions How well we followed the signature required process We left a card for you to collect your parcel We delivered your item to the wrong house Our courier’s behaviour How well you were able to track your parcel The time it took us to deliver your item The updates you received about your parcel The condition we delivered your item in Where we left your item (e.g. safe / not a safe spot) Other Please tell us more about your experience: If your NZ Post delivery agent goes the extra mile please tell us how so we can thank them: Thanks for telling us about your experience, we've got a few more optional questions about your experience if you would like to tell us more? Please confirm one of the following and select 'next' Yes, I'll answer some more questionsNo, I'd like to complete the survey Version Device Type Desktop Tablet Mobile RND Please select0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 Mobile OS Android iOS Other IP Address OS Referring Link Browser Name Browser Version Screen Size Year Please select2018 2019 2020 2021 2022 Quarter Please selectQ1 Q2 Q3 Q4 Month Please selectJanuary February March April May June July August September October November December Week Please select1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 Tracking_Number Unfortunately we can’t find a tracking number for your parcel, please provide it below: Please ensure there are no special characters or spaces identifier NPS Group Detractor Passive Promoter We are currently unable to respond to all individual feedback you provide in this survey. If you have any questions or comments that require us to follow up on, please visit our Contact Us page. < Back Next >