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 1. Members
 2. Advice & Resources
 3. Introducing the CSC Navigator

 


INTRODUCING THE CSC NAVIGATOR

Our new digital portal is now live. It’s a streamlined experience, improving the
way you engage with your CSC super account/s online—anytime, anywhere.

As the CSC Navigator is a brand new portal, all members will need to register
before using it for the first time.

Log into the CSC Navigator

 


HOW TO REGISTER

Get started with your new CSC Navigator account.


Watch time: 3:17 mins


REGISTRATION INSTRUCTIONS


 1. Go to the CSC Navigator launch page and click 'Register now' or go straight
    to the Account Creation Tool.
 2. Enter your existing CSC membership or pension identifier. On this screen,
    also verify you are not a robot by ticking the Google ReCAPTCHA box.
 3. Enter your surname and date of birth. The formats for entering your date of
    birth are:
    * dd/mm/yyyy;
    * dd mon yyyy; or
    * you can use the date selector tool.
 4. Depending on what we know about you, you will be given the choice of one of
    two options to authenticate yourself.
    * Email. If we have an email address for you on record, a self-registration
      link will be sent to your nominated email. Go to your inbox to access
      this.
    * Defined Benefit customers can use your existing Member Services Online
      (MSO) or Pensioner Services Online (PSO) credentials, if you know them.
      This will direct you to our old login page where you can log in to your
      existing account with your reference number, date of birth and password.
 5. The link in the email you received, or login option, will direct you to the
    next registration step. Confirm or update your mobile number and email
    address to ensure we have up-to-date contact details for you on record.
 6. You will be directed to the next page to choose your preferred username.
    This can be your CSC membership or pension identifier, your email address,
    or your phone number. This will become the identifier you use whenever you
    log in to the CSC Navigator.
 7. You will be directed to the next page to set up Multi-Factor Authentication
    (MFA) for your account. MFA will give your account added security by sending
    you an SMS each time you log in. You can choose to skip this step, although
    it is recommended.
 8. You will be directed to the next page to enter your new password. There are
    password complexity requirements displayed on the left of the screen, which
    will need to be met. Along with your preferred username (Step 8) this
    password will be required every time you log in to the CSC Navigator.
 9. You’re now successfully registered to log in to the CSC Navigator for the
    first time.


A ONE-STOP-SHOP

Log in once to see all your CSC super accounts and insurance products together
in a single view.


MORE PERSONALISATION OPTIONS

No need to find your customer number every time you log in. CSC Navigator allows
you to use your email address or mobile number as a login credential.


CLEARER THAN EVER

Access everything about your super via a streamlined service with simplified
language, designed with your experience in mind.


YOUR PRIVACY, OUR PRIORITY

Multi-Factor-Authentication (MFA) is required when you first log in to the CSC
Navigator. You can then control the level of privacy protection you want
maintained. To keep member data and funds safe, we have security systems in
place to proactively monitor threats to try to prevent any member information
becoming compromised. Additional identification checks have been established for
anyone contacting us regarding their super account/s. This includes asking you
to verify information that only we are likely to have on file for you—such as
your CSC account number and your current employer. CSC will never ask you for
your password.

Read the CSC privacy policy


FREQUENTLY ASKED QUESTIONS


WHO NEEDS TO REGISTER FOR THE CSC NAVIGATOR?



The CSC Navigator is a brand new portal, which means all members who wish to
access their super account/s online will need to register to use it.


CAN I STILL LOG INTO THE MEMBER SERVICES ONLINE OR PENSIONER SERVICES ONLINE?



No. The CSC Navigator has replaced what was previously known as Member Services
Online (MSO) and Pensioner Services Online (PSO).


ACCESSING THE I-ESTIMATOR



As part of our ongoing online improvements, we are looking to trial a new,
proactive entitlement estimate service for our DFRDB and CSS members. As a
result, the i-Estimator has been discontinued for these funds.

DFRDB and CSS members seeking an entitlement estimate should contact us.

The i-Estimator is currently available for all other funds.


IS THERE ANY REASON I WON’T BE ABLE TO REGISTER ONLINE?


If you have never logged in or registered an email address with us before, you
will need to get started by contacting us.


WHAT INFORMATION DO I NEED TO ENABLE ME TO REGISTER?



To get started with the CSC Navigator registration process, you will need your
CSC membership or pension identifier. The exact title of this differs according
to which fund you are in.

FundCSC member identificationPSSAGS NumberCSSAGS NumberPSSapMember
NumberCSCriMember NumberADF SuperPMKeyS NumberMSBSPMKeyS NumberDFRDBPMKeyS
Number

 

FOR PENSIONERS

Your CSC membership or pension identifier needs to be followed by the first two
letters of your fund. For example, 71234567PS for PSS pensions and N1111DF for
DFRDB pensions.

See all fund suffixes in our table.

FundSuffixCSSCSPSSPSDFRBDBDFRDBDFMSBSMSADF CoverAD1922 SchemeOSPNGPG

 

If you are a reversionary pensioner, you will also have another letter follow
the two letters for your fund. For example:

71234567CSA for CSS reversionary pensions.


WHERE CAN I FIND MY CSC MEMBERSHIP OR PENSION IDENTIFIER?



All correspondence you receive from us, whether it is in email or postal form,
will have your member identification number at the top. Check your most recent
Annual Statement or CPI Letter.


I’M IN MORE THAN ONE FUND AT CSC. WHICH MEMBERSHIP OR PENSION IDENTIFIER SHOULD
I USE?



You can use any of your membership or pension identifiers to start the
registration process, and you only need to register once—regardless of how many
of our funds you are in. The advantage of the CSC Navigator is that it brings
all your funds and products together in one single view. Once registered, you
will be able to access them all in the one place, with just the one log in.


I’M STILL HAVING TROUBLE FINDING MY CSC MEMBERSHIP OR PENSION IDENTIFIER



If you’re unable to find a previous Annual Statement, CPI letter, or other
correspondence, contact us.


WHAT ELSE DOES THE REGISTRATION PROCESS INVOLVE?



After entering your CSC membership or pension identifier, you will be taken to a
new page and prompted to enter your surname and Date of Birth (DOB). The format
for entering your DOB is dd/mm/yyyy.

After this information has been verified, you will be able to choose your
authentication method.

Register now


I’M UNSURE OF MY FUND(S)


Do you remember when you first started working for the Australian Government or
joined the Australian Defence Force? We have a page to help you understand when
our super funds opened and closed, and which one could be yours. See our
overview of funds and products.


IS THE CSC NAVIGATOR UNDERGOING IMPROVEMENTS?



In these early stages of the CSC Navigator launch, we are aware our members are
experiencing some technical issues, particularly around mobile device
functionality and the i-Estimator. We are focused on addressing these issues,
and working to continually improve our members’ online experience.


WHERE CAN I PROVIDE ANY FEEDBACK I HAVE ABOUT THE CSC NAVIGATOR?


If you have any ideas about the CSC Navigator, or would like to provide some
general feedback about our digital transformation, fill in a feedback form.

 


CONTACT US


 * PSSAP
   
   1300 725 171 More details


 * PSS
   
   Contributor 1300 000 377 Pensioner 1300 001 777 More details


 * CSS
   
   Contributor 1300 000 277 Pensioner 1300 001 777 More details


 * ADF SUPER
   
   Contributor 1300 203 439 Cover 1300 001 977 More details


 * MILITARY SUPER
   
   Contributor 1300 006 727 Pensioner 1300 001 877 More details


 * DFRDB
   
   Contributor 1300 001 677 Pensioner 1300 001 877 More details


 * CSCRI
   
   1300 736 096 More details

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SCHEME ABN, RSE AND USI INFORMATION


CSS

ABN: 19 415 776 361
RSE: R1004649


PSS

ABN: 74 172 177 893
RSE: R1004595


PSSAP

ABN: 65 127 917 725
RSE: R1004601
USI: 65127917725001


DFRDB

ABN: 39 798 362 763


MILITARY SUPER

ABN: 50 925 523 120
RSE: R1000306


ADF SUPER

ABN: 90 302 247 344
RSE: R1077063
USI: 90302247344001


ADF COVER

ABN: 64 250 674 722


CSCRI

ABN: 65 127 917 725
RSE: R1004601


GENERAL ADVICE

Any financial product advice on this website is general advice only and has been
prepared without taking account of your personal objectives, financial situation
or needs. Before acting on any such general advice, you should consider the
appropriateness of the advice, having regard to your own objectives, financial
situation and needs. You may wish to consult a licensed financial advisor. You
should obtain a copy of the relevant Product Disclosure Statement and consider
its contents before making any decision regarding your super. Commonwealth
Superannuation Corporation (CSC). ABN 48 882 817 243 AFSL 238069 RSE Licence No:
L0001397.



TARGET MARKET DETERMINATION

To ensure that CSC is keeping customers at the centre of our approach to the
design and distribution of our products, a Target Market Determination (TMD) has
been made for ADF Super, PSSap and CSCri. A TMD describes the types of customers
a financial product is appropriate for, based on their likely needs, objectives
and financial situation (target market), and it establishes the conditions and
restrictions in relation to how the product can be distributed to customers. The
TMD also describes our reporting requirements, and events or circumstances where
we may need to review the TMD.



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Privacy Policy to understand how we collect, store and use your information.

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