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Meet 2024's top-rated customer service software.

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 * Products
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      FreshdeskDelight customers and agents with effortless service and support
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      FreshserviceModern and intuitive IT service management
    * 
      Customer Service SuiteThe all-in-one solution, boosted with generative AI
    * 
      FreshsalesDrive revenue and productivity with the easy-to-use AI-powered
      CRM
    * 
      FreshchatAI-powered bots and live chat across every messaging channel
    * 
      FreshmarketerMultichannel marketing campaigns for e-commerce
   
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      Customer Service & Support
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   What's new
    * 
      Experience AI-powered customer supportOmnichannel, AI-powered support
      that's easy to implement, use, and scale.
      Learn more
      
    * 
      Freshworks acquires Device42New Capabilities Help Customers Reduce Risk,
      Solve Incidents Faster
      Learn more
      

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      Fresh insights for leadersOriginal research and analysis from leading
      industry experts
      Explore more
      
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      More impact, less stressSee how IT, Customer Service, and CRM teams
      succeed with Freshworks
      Watch now
      

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SAME EASY SOFTWARE. NEW AI SUPERPOWERS.

Customer service, IT, and CRM software that’s powerful yet easy to use. Now
supercharged with generative AI.

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Trusted by 60,000+ businesses of all sizes



HAPPY CUSTOMERS. ENERGIZED EMPLOYEES. THAT’S IMPACT.

Choose one. Or all. You’ll see better customer relationships and happier
employees—without the bloat, hassle, and expense of typical business software.
Plus, you’ll get plenty of help from Freddy AI.

Customer ServiceIT ServiceCRM

FRESHWORKS PRODUCTS


ALL SAAS, NO BLOAT.

Freshdesk
Scale faster with a unified, intelligent customer support platform.
Freshservice
Modernize IT service and operations with an intuitive, completely integrated IT.
Freshchat
Have more meaningful conversations, across every channel, with every customer.
Customer Service Suite
Get the whole package with our all-in-one solution, boosted with generative AI.
Freshsales
Sell smarter and faster while leaving time-consuming tasks to automation.
Freshmarketer
Attract, engage, and nurture your customers through the engagement channels they
love.
All products and trials


DON’T JUST TAKE IT FROM US

Reducing our no-show rate was important to have higher utilization of our sales
team. With Freshsales, we brought it down to about 20%, and time is money.

Mike HopkinsSenior VP, Sales and Service, Blue Nile
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Freshservice is so intuitive and user-friendly. Our end-users find it very
simple to raise a ticket and support agents are able to easily transfer tickets
within departments.

Christy CooperSenior IT Operations Analyst, Alterra Mountain Company
Watch video



We use Freshservice for everything, and that just makes it really
easy—regardless of what you need as an employee—to know that you can always just
go to this tool and you're going to get whatever you need.

Rey DavilaSystem Administrator, Allbirds
Watch video



Trending


SEE WHAT’S NEW

News, events, and insights into the ways Freshworks is making work faster,
easier, and more human with advanced AI.


FRESHWORKS ACQUIRES DEVICE42

New Capabilities Help Customers Reduce Risk, Solve Incidents Faster


EXPLORE FREDDY COPILOT: THE ULTIMATE PRODUCTIVITY BOOSTER

Unleash the power of generative AI solutions and unlock productivity for your
support and services teams.


MEET FREDDY AI BY FRESHWORKS

See how easy it can be to leverage the power of AI in your business.


NEW CUSTOMER SERVICE SUITE

Introducing all-in-one self-service, conversational support, and ticketing.
Omnichannel and supercharged with AI.


AI THAT WORKS FOR YOUR BUSINESS

Hear CPO Prakash Ramamurthy on why people-centric AI matters.


FRESH INSIGHTS FOR LEADERS

Original research and analysis from leading industry experts


TURN AI FROM HYPE INTO REALITY

Everything you need to know about using generative AI in customer service


ANNOUNCING FREDDY AI + GPT

We’re bringing the power of AI and GPT models to the Freshworks product suite


GARTNER NAMES FRESHWORKS A CHALLENGER

Gartner recognizes Freshworks as a Challenger in the Gartner® Magic Quadrant™
for IT Service Management Platforms.


100 INNOVATIONS AND IDEAS SHAPING BUSINESS

Freshworks CIO says companies will deploy more bots in 2023 to reduce human
dependance on mundane tasks, reduce cost and margin of error.


MORE IMPACT, LESS STRESS

See how IT, customer service, and CRM teams succeed with Freshworks


LIFE AT FRESHWORKS


BUILD YOUR CAREER WITH US

Freshworks is 5,000+ employees across 13 global locations focused on one goal:
to help more people find success. Come do your best work with us.

Careers at FreshworksSee how we work




RECOMMENDED BY LEADING INDUSTRY EXPERTS




60,000+ GLOBAL CUSTOMERS FOUND A BETTER WAY TO WORK. YOUR TURN.

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Contact Freshworks+1 (855) 747 6767 or sales@freshworks.com
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