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Home Policies & Agreements Service Express Website Privacy Policy
SERVICE EXPRESS WEBSITE PRIVACY POLICY
This Privacy Policy is designed to help you understand how Service Express, LLC
and its related organizations and affiliates (“Service Express”, “we”, “us” or
“our”), collects, uses and shares personal information collected through this
website. We value your privacy, and we will not share your personal information
with third parties except as described in this Privacy Policy without your
consent.
By using THIS site, you agree to be bound by this Privacy Policy. If you do not
agree with any of the terms of the Privacy Policy, please do not use THIS site
OR PROVIDE US WITH YOUR INFORMATION.
What this Privacy Policy Covers
This Privacy Policy applies to our collection, use and sharing of your personal
information (a) when you visit our website at https://serviceexpress.com/ and
its related sites (the “Site”), (b) receive our communications or participate in
our online or offline activities or events, (c) fill out an application for
employment on our website, and (d) that we obtain from third parties such as
resellers, database vendors, content publishers and suppliers. This Privacy
Policy applies only to information gathered on and through the Site and does not
apply to any other information or websites not owned or operated by Service
Express or information collected by Service Express by other means.
Personal Information We Collect
This section of our Privacy Policy describes the categories of personal
information we collect about you and the different ways in which we collect your
personal information.
Information You Give Us. Personal information you may provide through the Site
or otherwise communicate to us includes:
* Contact information. We collect information about you when you provide
contact information to us via email, mail, or through the Site, including as
a result of creating an account, filling out an application through the Site,
or purchasing our services. This information may include your first and last
name, email address, mailing address, and phone number.
* Payment Information. We collect your payment information, such as credit
card or banking information, when you purchase our services.
* Feedback and correspondence. We collect the personal information you provide
when you request information, respond to surveys, or otherwise correspond
with us.
* Employment information. We collect information about you when you provide it
in connection with employment opportunities at Service Express.
* Other information. We may collect other information from you that is not
specifically listed here. We may use such information in accordance with this
Privacy Policy.
Information We Get from Others. We may obtain additional information about you
from third party sources, such as service providers, vendors, social media
sites, and advertising agencies to provide you with more relevant information
about our services. This information may include your contact information,
buying preferences, or cookie information.
Information Automatically Collected. Our servers and third party service
providers may automatically record cookie information in connection with your
use of the Site, which includes information such as your Internet Protocol (IP)
address, device and browser type, operating system, DNS, the pages or features
of the Site that you browsed and the time spent on those pages or features, the
frequency with which you use the Site, the links that you click on or use, and
other statistics. We collect this information in server logs and by using
cookies and similar tracking technologies. See our Cookie Policy, below, for
more information.
Statistical Analyses. We use Google Analytics to help us gather statistical
information about the visitors to our Site and how they use the Site on an
anonymous, aggregate basis. However, we will not associate this data with your
personally identifiable data unless required to do so to cooperate with law
enforcement activity or other governmental request or to comply with law. We
may use this information to gain a better understanding of the users of our
Site, to improve our Site, and to improve our services. Depending on the type
of browser and device that you use, you may have the ability to control the type
of information that Google Analytics use. To understand how Google Analytics
collects and processes data, please visit
www.google.com/policies/privacy/partners/.
How We Use Your Personal Information
This section of our Privacy Policy describes the different purposes for which we
may use the personal information we collect about you.
To Provide our Services and Communicate with You. We use your contact
information, payment information, and other personal information you provide to:
* provide you with our services;
* register you for events and contests; and
* to respond to your requests, questions, comments, and feedback.
To Improve our Site. We use your cookie information to:
* provide, maintain and improve the Site;
* better understand your needs and interests, and personalize your experience
with the Site; and
* perform website analytics and database management services.
To Send You Marketing Communications. We nay use your contact information to
send you newsletters, promotions or other marketing communications, but you may
opt out of receiving them as described in the Your Rights section below.
For Recruiting. We may use your personal information that you provide us in
connection with employment opportunities to conduct our recruiting and
on-boarding processes.
To Create and Maintain Your Account. In order to utilize some of the services
provided through the Site, you may need to create an account using certain
personal information, including your name, email address, phone number, and
password. If you create a profile, you have choices about the information
included in it. You do not have to provide additional information on your
profile; however, profile information may help you get more from our services.
Please do not add personal data to your profile that you would not want to be
publicly available.
To Advertise to You. We may use your personal information to manage and serve
ads in the Site or on third party sites and to tailor ads to your interests and
browsing history. In addition to the cookies utilized by us on this Site,
Service Express may allow trusted third parties to place advertisements for our
services on sites and applications operated by others. These third parties may
use cookies and web beacons to measure the effectiveness of our ads and to
determine the display of content and advertising to you based on your interests
both on our Site and other sites and applications that you may visit (see our
Cookie Policy below).
For Compliance, Fraud Prevention and Safety. We may use some or all of your
personal information as we believe appropriate to: (a) investigate or prevent
violation of the law or your agreements with us; (b) protect our, your or
others’ rights, privacy, safety or property (including by prosecuting and
defending legal claims); (c) protect, investigate and deter against fraudulent,
harmful, unauthorized, unethical or illegal activity; (d) comply with applicable
laws, lawful requests and legal process, such as to respond to subpoenas or
requests from government authorities; and (e) where permitted by law in
connection with a legal investigation. For example, we may share information
with law enforcement to reduce the risk of fraud or if someone uses or attempts
to use our site for illegal reasons.
With Your Consent. In some cases, we may ask for your consent to collect, use
or share your personal information.
How We Share Your Personal Information
This section of our Privacy Policy describes the categories of personal
information we share with third parties and the types of third parties with whom
we share that information.
We do not sell your personal information; however, we may share your personal
information with third parties for a number of reasons. For example, we may use
third parties to help us design and operate the Site, provide services to
support the Site, help us analyze our data, and provide promotional and
marketing activities on our behalf. Unless otherwise indicated at the time we
collect your information, if we allow third parties to access the personal
information we collect, we will have contractual provisions or other appropriate
protections in place to ensure such access is for limited purposes and in
compliance with this Privacy Policy. Specifically, we share your personal
information with the following categories of third parties:
Service Express-Related and Affiliated Organizations. We may share all of the
personal information we collect about you with Service Express’s affiliates and
related organizations for use consistent with this Privacy Policy.
Service Providers and Business Partners. We may share your personal information
with third party companies and individuals as needed for them to provide us with
services that help us with our business activities and to promote our services
to you. This information may include your contact information, payment
information, employment information, feedback and correspondence, and cookie
information. We may also share your contact information and cookie information
with our business partners who offer a service to you jointly with us.
For Targeted Advertising. We may share your personal information we collect via
cookies and other tracking technology with third parties for targeting
advertising. See the Cookies Policy section, below, for additional information.
You can opt-out of the processing of your personal information for targeted
advertising as detailed in the Your Rights section below.
Compliance, Fraud Prevention, and Safety. We may disclose some or all of the
personal information we have collected about you as we believe appropriate to
government or law enforcement officials or private parties for the purposes as
further described above under the section: For compliance, fraud prevention and
safety.
Business Transfers. We may sell, transfer or otherwise share some or all of our
business or assets, including all of the personal information we have collected
about you, in connection with a business deal (or potential business deal) such
as a merger, consolidation, acquisition, reorganization or sale of assets, or in
the event of bankruptcy.
Your Rights
This section of our Privacy Policy describes your rights and choices with
respect to the personal information we collect and share about you and how to
exercise those rights. Please contact us if you have any questions or concerns
about your personal information or require assistance in sexercising your
rights. Only you or an individual designated as your authorized agent to act on
your behalf may make a request related to your personal information. Your rights
include:
* Right of Access. You have the right to confirm whether we are processing your
personal information and to access such personal information, and, under
certain circumstances, to receive a copy of such personal information.
* Right to Correct. You may request that we correct inaccurate personal
information we maintain about you.
* Right to Delete. You may request that we delete certain personal information
we have collected about you, with certain exceptions.
* Right to Opt Out. You have the right to opt out of processing of your
personal information for targeted adverting, marketing and promotional
communications, and text messages.
Exercising Your Right to Access, Correct, or Delete. To exercise your right to
access, correct, or delete personal information yourself or as an authorized
agent, please contact us using the contact information provided at the end of
this Privacy Policy. Please describe your request with sufficient detail so we
can properly respond to your request. As part of your request, please specify
which right(s) you are exercising, and be prepared to provide the following
information: name, email, and type of request you would like to make. After
receiving your request, we will use the information you provided to authenticate
your identity or your authority as an authorized agent and respond to your
request. However, we may ask you to provide additional information if we cannot
authenticate your identity or authority based on the information you have
provided and the information in our records. We will try to respond to your
request in a prompt manner.
Exercising your Right to Opt Out of Targeted Advertising. This Site recognizes
Global Privacy Control (GPC) signals and will automatically opt you out of the
processing of your personal information for targeted adverting if you have
turned on such signals. If you have not turned on such signals, to opt out of
the processing of your personal information for targeted adverting, you must
turn off third-party advertising trackers on any device used to access the Site.
Opting Out of Marketing Communications. You may opt out of email notifications
by changing the communication preferences in your account settings or by
following the opt-out prompt in the email. To opt out of other forms of
communications, please contact us using the contact information provided at the
end of this Privacy Policy.
Consequences of Exercising Your Rights or Not Providing Personal Information. We
will not discriminate against you if you choose to exercise your rights, and you
may exercise your rights at any time. You are also not required to provide all
personal information identified in this Privacy Policy to use our Site or to
interact with us offline, but certain functionality will not be available if you
do not provide personal information. For example, if you do not provide personal
information, we may not be able to respond to your request, perform a
transaction with you, consider you for employment, or provide you with marketing
that we believe you would find valuable.
Cookie Policy
What are Cookies? Cookies are small data files that are placed on your computer
or mobile device when you visit a website. Cookies set by the website are
called “first party cookies”. Cookies set by parties other than the website are
called “third party cookies”. Third party cookies enable third party features
or functionality, such as advertising or website analytics, to be provided on or
through the website. The parties that set these third party cookies can
recognize your computer or device both when it visits the website in question
and also when it visits certain other websites and/or mobile apps.
What Cookies and Other Tracking Technologies does Service Express Use? We use
several different kinds of cookies on this Site, including strictly necessary
cookies, which are cookies that are necessary for the Site to function and
cannot be switched off in our systems; performance cookies, which allow us to
count visits and traffic sources so we can measure and improve the performance
of our Site; and functional cookies, which enable the Site to provide enhanced
functionality and personalization. Specifically, the cookies we use are:
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Cookies are not the only way to track visitors to a website. We may use similar
technologies from time to time, like web beacons (sometimes called “tracking
pixels” or “clear gifs”). These are tiny graphics files that contain a unique
identifier that enable us to recognize when someone has visited our Sites.
These technologies often depend on cookies to function properly, and so
disabling cookies may impair their functioning. If you sign up to receive our
e-mails, we will also use cookies in conjunction with these emails. When your
browser downloads any graphic content in the e-mail, we will also place a cookie
on your computer that will tell us if you come to our website at a later date.
Third-Party Cookies. In addition to our own cookies, we collaborate with various
third-party service providers who also use cookies to help us optimize our
website and understand more about the visitors to our website. Our third-party
service providers include: Aberdeen, Adobe (including Bizible and Marketo),
Adtegrity, Auxiliary Digital, Cloudflare, Division D, Drift, Dynatrace, Google
(including Analytics, Double Click, Google Ads and YouTube), Facebook, Hotjar,
Integrate, LinkedIn, Microsoft (including Azure, Bing and Microsoft
Advertising), OneTrust, TechTarget and Yahoo. To learn more about how these
providers use cookies, please click the links above or visit their respective
websites to view their privacy policies.
Google Services. We use Google Analytics to help us gather statistical
information about the visitors to our Site and how they use the Site on an
anonymous, aggregate basis. We also use Google DoubleClick to help manage online
advertising. However, we will not associate any data collected or used with
these services with your personally identifiable data unless required to do so
to cooperate with law enforcement activity or other governmental request or to
comply with law. We may use this information to gain a better understanding of
the users of our Site, to improve our Site, to improve our services, and to
deliver more targeting advertising to you. Depending on the type of browser and
device that you use, you may have the ability to control the type of information
that Google uses. To understand how Google collects and processes data, click
here.
More Information and Opting Out. To learn more about the use of cookies,
pixels, or other technologies to deliver more relevant advertising, and to
better understand how to manage your personal information, including access to
and use by certain service providers, please visit
http://www.aboutads.info/choices. If you do not wish for cookies to be placed on
your computer or device, most web browsers permit you to prevent that from
taking place. Information about opting out of cookie-based advertising can be
found via the following links: http://optout.networkadvertising.org, and
www.youronlinechoices.com. Please keep in mind that cookies and similar
technologies are an important part of how the Site works, and removing,
rejecting, or limiting the use of these tools might affect the availability and
functionality of our Site.
Do Not Track Disclosures. Do Not Track (“DNT”) is a privacy preference that
users can set in their web browsers. When a user turns on DNT, the browser sends
a message to websites requesting that they do not track the user across sites.
This Site responds to certain DNT browser settings and signals and, if you have
enabled these signals, this Site will prevent our third party advertising
partners (such as social media companies and ad networks) from continuing to
collect information about you and your activity on our Site through the use of
third party cookies, tracking pixels, and other Tools. However, even with these
signals enabled, we will continue to collect other information about you and
your activity through the use of cookies, tracking pixels, and other Tools as
described elsewhere in this Policy. For information about DNT, visit
www.allaboutdnt.org.
Other Important Privacy Information
Third Party Sites and Services. The Site may contain links to other websites and
services operated by third parties. These links are not an endorsement of, or
representation that we are affiliated with, any third party. We do not control
third party websites, applications or services, and we are not responsible for
their actions. Other websites and services follow different rules regarding
their collection, use and sharing of your personal information. We encourage you
to read their privacy policies to learn more.
Security. The security of your personal information is important to us. We
take a number of organizational, technical and physical measures that are
designed to protect the personal information we collect. However, security risk
is inherent in all internet and information technologies and we cannot guarantee
the absolute security of your personal information.
International Data Use and Cross-Border Transfers. We are located in the United
States and have affiliates and service providers in other countries (including
the United Kingdom), and your personal information may be collected, used and
stored in the United States, United Kingdom, or other locations outside of your
home country. Privacy laws in the locations where we handle your personal
information may not be as protective as the privacy laws in your home country.
However, we will handle your personal information in accordance with this
Privacy Policy regardless of where your personal information is kept. Regarding
transfers from the European Economic Area, Switzerland or United Kingdom to the
United States, we rely on the derogations for transfers which are necessary to
perform the transaction with you. Where required by law, you may request a copy
of the suitable mechanisms we have in place by contacting us as detailed at the
end of this Privacy Policy. If you reside in other non-US jurisdictions, your
use of the Site or provision of any personal information constitutes your
consent for the transfer of such data to the United States for the purposes
identified in this Privacy Policy. If you have questions about cross-border
transfers, please contact us as detailed at the end of this Privacy Policy.
Verifying, Changing, and Deleting Your Information. If you have registered for
an account through our Site, you can access, review and manage many changes
yourself via your account, including updating your profile information and
changing your communication preferences. If the information you are seeking is
not available within your account, you can contact us as detailed below and ask
us to change, update or fix your information in certain cases, particularly if
it is inaccurate. You can also request that we erase or delete all or some of
your personal information or otherwise object to, limit, or restrict the use of
such information (if we have no legal right or legitimate business interest in
retaining such information).
Children. The Site is not intended for use by anyone under the age of 13, nor do
we knowingly collect or solicit personal information from anyone under the age
of 13. If you are under 13, you should not attempt to use the Site or send any
information about yourself to us.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make
changes to this Privacy Policy, we will post them on the Site and indicate the
effective date of the change. If we are going to change this Privacy Policy in
a way that would permit us to make additional uses of your personal information
that we have already collected, we will obtain your affirmative, express consent
before using your information in a materially different way.
Location-Specific Disclosures
The law requires that we provide additional disclosures to residents of certain
countries, regions and states. Please see below for disclosures that may be
applicable to you.
Notice to European Users
The following applies to individuals in the European Economic Area, Switzerland
and United Kingdom.
Controller. Service Express is the controller of your personal information
covered by this Privacy Policy for purposes of European data protection
legislation.
Legal bases for processing. We are required to inform you of the legal bases of
our processing of your personal information, which are described in the table
below. If you have questions about the legal basis of how we process your
personal information, contact us using one of the methods detailed at the end of
this Privacy Policy.
Processing PurposeLegal BasisTo provide the Site, communicate with you, create
and maintain your account, and process an employment application submitted
through the Site.You are subject to a contract with us and we need to use your
personal information to provide services you have requested or take steps that
you request prior to providing services or considering you for employment.To
establish and administer accounts, issue invoices, and process payments and
refunds.You are subject to a contract with us and we need to use your personal
information to provide services you have requested or take steps that you
request prior to providing services.To send you marketing communications. For
compliance, fraud prevention, and safety.These processing activities constitute
our legitimate interests. We consider and balance the potential impact on your
rights before we process your personal information for our legitimate interests.
We do not use your personal information for activities where our interests are
overridden by the impact on you (unless we have your consent or are otherwise
required or permitted to by law).For compliance with law.Processing is necessary
to comply with our legal obligations.With your consent.Where we specifically ask
for your consent to process your personal information, such processing is based
on your consent. Where we rely on your consent, you have the right to withdraw
it anytime in the manner indicated on the Site.To share your personal
information as described in this Privacy Policy.This sharing constitutes our
legitimate interests, and in some cases may be necessary to comply with our
legal obligations.
Retention. We will only retain your personal information for as long as
necessary to fulfil the purposes we collected it for, including for the purposes
of satisfying any legal, accounting, or reporting requirements. To determine the
appropriate retention period for personal information, we consider the amount,
nature, and sensitivity of the personal information, the potential risk of harm
from unauthorized use or disclosure of your personal information, the purposes
for which we process your personal information and whether we can achieve those
purposes through other means, and the applicable legal requirements.
We typically retain your personal information related to marketing activities
for as long as you accept marketing communications from us, and we will securely
delete such data in accordance with and to the extent permitted by applicable
law upon request. For personal information that we collect and process for other
purposes, we typically retain such personal information for no longer than for
the period necessary to fulfill the purposes outlined in this Privacy Policy and
as otherwise specified in applicable record retention policies and procedures.
We may retain your personal information even after you have closed your account
if reasonably necessary to comply with our legal obligations (including law
enforcement requests), meet regulatory requirements, resolve disputes, maintain
security, prevent fraud and abuse, enforce our terms and conditions, or fulfill
your request to “unsubscribe” from further messages from us. We will retain
de-personalized information after your account has been closed or we have
otherwise deleted your personal information.
Your Rights. European data protection laws give you certain rights regarding
your personal information. You may ask us to take the following actions in
relation to your personal information that we hold:
* Access. Provide you with information about our processing of your personal
information and give you access to your personal information.
* Correct. Update or correct inaccuracies in your personal information.
* Delete. Delete your personal information.
* Transfer. Transfer a machine-readable copy of your personal information to
you or a third party of your choice
* Restrict. Restrict the processing of your personal information.
* Object. Object to our reliance on our legitimate interests as the basis of
our processing of your personal information that impacts your rights.
You may submit these requests by contacting us as detailed at the end of this
Privacy Policy. We may request specific information from you to help us confirm
your identity and process your request. Applicable law may require or permit us
to decline your request. If we decline your request, we will tell you why,
subject to legal restrictions. If you would like to submit a complaint about our
use of your personal information or response to your requests regarding your
personal information, you may contact us or submit a complaint to the data
protection regulator in your jurisdiction. You can find your data protection
regulator here.
Notice to California Residents
If you are a California resident, this section applies to you in addition to the
rest of this Privacy Policy. This section does not cover information we collect
about you as an employee. For more information about our privacy practices
relating to employee information, please see our Employee Handbook.
Personal Information We Collect. We collect your personal information when you
interact with our Site or otherwise communicate with us. For the purposes of
this Privacy Notice, “personal information” means information that identifies,
relates to, describes, references, is capable of being associated with, or could
reasonably be linked, directly or indirectly, with a particular consumer or
device. We have collected the following categories of personal information
covered by the CCPA from consumers within the past 12 months, and have used it
for the following business purposes:
Category of Personal Information CollectedBusiness Purpose of
CollectionSource(s) of InformationIdentifiers, including real name, postal
address, online identifier, Internet Protocol address, email address, telephone
numbers.To provide our services and to market our services to you
If you choose to disclose this information, we may collect it as part of our
employment application processDirectly from you when you contact us, set up an
account, order or pay for services,or apply for employment with us
We also collect your IP address passively from you when you visit and navigate
our Site, click on advertisements, or receive or interact with our
communications.Characteristics of protected classifications under California or
federal law, including age or date of birth, race, color, national origin,
military/veteran status, physical disabilities, mental disabilities, medical
condition, gender and gender identityIf you choose to disclose this information,
we collect it as part of our employment application process
We also collect gender identity to assist in relationship management and
ensuring we properly address individuals in our communications (e.g., whether to
call someone Ms., Mrs., Mr., etc.) Directly from you when you apply for
employment with usOccupation, professional, or employment-related informationTo
market and provide our services to you and to communicate with you
If you choose to disclose this information, we collect it as part of our
employment application process Directly from you when you set up an account,
order or pay for services, or apply for employment with usEducation
informationIf you choose to disclose this information, we collect it as part of
our employment application processDirectly from you when you apply for
employment with usFinancial information, including bank account number; credit
card number; debit card number; and payment historyTo fulfill your orders for
our servicesDirectly from you when you pay for servicesInternet or other
electronic network activity information, including browsing history, search
history, and information regarding an individual’s interaction with an internet
site, application, or advertisementTo provide you more relevant content, track
original Site visits, and optimize your Site experience as well as to ensure our
systems are properly functioningPassively from you when you visit and navigate
our Site, click on advertisements, or receive or interact with our
communicationsGeolocation dataTo provide our services and assist in marketing
and identifying Site traffic patternsPassively when you visit our Site
We will not collect additional categories of personal information or use the
personal information we collected for materially different, unrelated, or
incompatible business purposes without providing you notice.
Retaining Your Information. We will only keep your personal information in an
accessible form which can identify you for as long as we need to for the
purposes for which it was collected. Because retention periods vary depending
on the purpose for collection, we use certain categories and criteria to
determine how long we keep personal information, as further described below.
Where your personal information is used for more than one purpose, we will
retain your Information for the longer of those periods.
Type of Personal InformationRetention Period Personal information processed in
connection with customer mattersUp to 3 years after we have closed your account,
unless:
(a) otherwise required by applicable law;
(b) required for regulatory, compliance or insurance purposes;
(c) a longer limitation period applies in respect of specific types of
actions/documents;
(d) there is a dispute that requires it to be kept for longer; or
(f) there is another legitimate reason which requires it to be kept for
longer. Personal information processed in connection with your employment
applicationUnsuccessful applicants – 1 year after the date of notification that
application has not been successful, unless:
(a) otherwise required by applicable law;
(b) you consent to us storing it for longer (for example to consider you for
future roles); or
(c) there is a dispute or other legitimate reason that requires it to be kept
for longer.
Hired applicants –Please see our Employee Handbook for details. Personal
information processed for marketing purposesFor as long as you have not opted
out of our marketing. If you ask us to no longer use your personal information
for marketing purposes, we will need to retain certain of your details in our
database to ensure that we do not accidentally send you marketing
material.Personal information held in our electronic backupsOur electronic
backups are retained for 6 weeks.
When we no longer require your personal information, we will take steps to
delete or anonymize it. If the information cannot be permanently deleted or
anonymized (for example when it is stored in our electronic backups), we will
take appropriate steps to ensure that it is: (a) not used in connection with any
decision involving you; (b) not shared with anyone except when we are legally
required to do so; (c) kept secure; and (d) permanently deleted once possible.
Sharing Your Information. We do not sell your personal information, but may
disclose some of your personal information to third parties for business and
commercial purposes, including sharing certain personal information for
cross-context behavioral advertising purposes. In the past 12 months, we have
disclosed the following categories of personal information to certain third
party subcontractors and service providers for a business purpose:
Category of Personal Information DisclosedCategory of Third Parties with Whom
Information is DisclosedPurpose for DisclosureThe following identifiers: real
name, alias, mailing address, email, account name, phone number, and unique
personal identifiers such as online identifiers and IP addressOur customer
relationship management software, internet service providers, email marketing
provider, marketing intelligence service providers, mail houses or printers, and
payment processorsTo help us provide our Site and services, and to market our
services to youThe following characteristics of protected classifications under
California or federal law: age or date of birth, race, color, national origin,
military/veteran status, physical disabilities, mental disabilities, medical
condition, gender and gender identityOur employment and hiring service
providersTo consider you for a position within our organizationOccupation,
professional, or employment-related informationOur customer relationship
management software, email marketing provider, and employment and hiring service
providersTo market our services to you and to consider you for a position within
our organizationEducation informationOur employment had hiring service
providersTo consider you for a position within our organizationThe following
financial information: bank account number; credit card number; debit card
numberOur payment processorsTo provide you with our servicesCommercial
information, including products or services purchasedOur third party contracted
service providersTo provide you with our servicesThe following internet or
electronic information: browsing history, search history, and information
regarding an individual’s interaction with an internet site, application or
advertisementOur customer relationship management software, internet service
providers, email marketing provider, marketing intelligence service providers,
and payment processorsTo help us provide our Site and services, and to market
our services to youGeolocation dataOur marketing intelligence service
providersTo help us provide our Site and services, and to market our services to
you
Additionally, in the past twelve (12) months we have shared with advertising and
marketing networks and providers, data analytics providers, and social networks
the following information for cross-context behavioral advertising purposes:
identifiers, including your email address, phone number and IP address;
commercial information; and internet or electronic activity information,
including browsing history, search history, and information regarding an
individual’s interaction with an internet site, application or advertisement.
You can opt-out of the sharing of your personal information for cross-context
behavioral advertising as detailed in the “Exercising Your Right to Opt Out”
section, below.
Sensitive Personal Information. We do not use or disclose sensitive personal
information except as necessary to provide you with our services, consider you
for employment opportunities, and prevent fraud.
Personal Information of Children. We have no actual knowledge that we sell or
share personal information of consumers under 16 years of age.
Your Rights. California residents have certain rights regarding their personal
information:
* Right to Know. You may request no more than twice in a 12-month period that
we provide you with copies of specific personal information we have
collected, sold, or disclosed about you. However, under California law, we
cannot provide you with certain sensitive information, despite your request
(for example, we will not send you copies of your social security number even
if it is something we collected).
* Right to Delete. You may request that we delete certain personal information
we have collected about you, with certain exceptions.
* Right to Correct. You may request that we correct inaccurate personal
information that we maintain about you.
* Right to Opt Out. You have the right to opt out of processing of your
personal information for targeted adverting, marketing and promotional
communications, and text messages.
* Shine the Light. Under California’s “Shine the Light” law, you have the right
to ask us once a year if we have shared your personal information with third
parties for direct marketing purposes.
Exercising Your Rights to Know, Delete, Correct, or Shine the Light. To exercise
your rights above, please submit a request to by filling out our request form
found here , by emailing us at privacy@serviceexpress.com or by calling us at 1
(800) 940-5585. Please describe your request with sufficient detail so we can
properly respond to your request. As part of your request, please specify which
right you are exercising and be prepared to provide your name, email, account
name/agreement number, if applicable. We may ask for additional information to
verify your identity. The information you provide in your request and any follow
up information we ask for from you will be used solely to verify your request.
Only you or an individual designated as your authorized agent to act on your
behalf may make a request related to your personal information. We may ask for
additional information from you or an authorized agent to verify the agent’s
identity and their authority to act on your behalf .After receiving your
request, we may need to contact you or your agent for further information and
will notify you or your agent if your request has been granted or declined, or
if an exception applies to your request. We will not discriminate against you if
you choose to exercise your rights.
Exercising Your Right to Opt Out. This Site recognizes opt-out preference
signals, which are also called Global Privacy Control (GPC) signals, and will
automatically opt you out of the sharing of your information in a frictionless
manner if you have turned on such signals. Some browsers turn on GPC signals
automatically, but you may need to configure your browser or use a browser
extension to enable such signals. Even if you do not currently use GPC signals,
you may still opt out of the sharing of your personal information, but to do so
you must turn off third-party advertising trackers on any device used to access
the Site.
Responding to Your Rights Request. We will try to respond to your request within
45 days. If we need more time, we will contact you with the reason we need more
time and the extension period. We will deliver our written response by mail or
electronically, at your option. In response to your request to know, we will
only disclose the information we have collected in the 12 months prior to our
receipt of your request. Our response will also explain the reasons we cannot
comply with any request, if applicable. We do not charge a fee to process or
respond to your request unless your request is excessive, repetitive, or
manifestly unfounded. If we determine that the request warrants a fee, we will
tell you why we made that decision and provide you with a cost estimate prior to
completing your request.
If you have any questions or concerns about our privacy practices or information
practices, please contact us as detailed at the end of this Privacy Policy.
--------------------------------------------------------------------------------
Notice to Colorado, Connecticut, Utah, and Virginia Residents
We do not process your personal information for the purposes profiling in
furtherance of decisions that produce legal or similarly significant effects
concerning consumers. We also do not collective sensitive data about you or make
sensitive data inferences. If we do so in the future, we will obtain your
consent before doing so and we will provide you with more details about the
purposes of processing and data retention periods with respect to any sensitive
data at the time of collection. We will only retain your information as long as
it is reasonably necessary for the purposes for which it was processed.
If you have submitted a rights request as described in the Your Rights section
above, we will try to respond to your request within 45 days. If we need more
time, we will contact you with the reason and the extension period. We will
respond to your request by mail or electronically, at your option, and will
notify you if your request has been granted or declined, if an exception applies
to your request, any reason we cannot comply with your request, or if we need
additional information. We will not discriminate against you if you choose to
exercise your rights hereunder. You have the right to appeal our refusal to take
action on a rights request within 30 days after receiving our decision by
contacting us as detailed at the end of this Privacy Policy. We will try to
inform you of our decision in writing within 60 days after receipt of your
appeal, with a written explanation of our decision. The information you provide
in your request and any follow up information we ask for will be used solely to
verify your request and will be deleted as soon as practical after processing
your request. We will not charge a fee to process or respond to your request
unless your request is excessive, repetitive, or manifestly unfounded. If we
determine that the request warrants a fee, we will tell you why we made that
decision and provide you with a cost estimate prior to completing your request.
Notice to Nevada Residents
Nevada law gives Nevada consumers the right to request that a company not sell
their personal information for monetary consideration to certain other
parties. We do not sell your personal information for monetary consideration;
however, this right still applies. If you are a Nevada consumer and wish to
exercise this right, please submit your request by contacting us as detailed at
the end of this Privacy Policy.
How to Contact Us
Service Express
3855 Sparks Dr SE
Grand Rapids, MI 49546
United States of America
Email: privacy@serviceexpress.com
Phone: +1 (800) 940-5585
This Privacy Policy was last updated July 1, 2023.
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