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Submitted URL:
http://cfigroup.com/
Effective URL:
https://cfigroup.com/
Submission: On October 04 via api (October 4th 2023, 4:46:02 am UTC) from US — Scanned from DE

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Text Content

OUR ADDRESS:

CFI Group
3916 Ranchero Dr.
Ann Arbor, MI 48108

HAVE ANY QUESTIONS?

AskUs@cfigroup.com

CALL US:

734.930.9090

SERVICES FOR GOVERNMENT

CFI Group partners with the Federal Consulting Group (FCG) to provide the only
certified American Customer Satisfaction Index (ACSI) customer experience
analytics program. Our carefully designed measurement tools and our team of
research experts enables agencies to understand and respond to the stakeholder
experience.

SERVICES FOR BUSINESS

As founding partner of the American Customer Satisfaction Index (ACSI), CFI
Group is the only company within the United States licensed to apply ACSI
methodology in both the federal government and private sectors. Using this
patented technology and top research experts, CFI Group uncovers the operational
drivers and impact of the customer experience.

 * Sweden
 * Italy


 * SOLUTIONS
   * Solutions for Government
     * Citizen Satisfaction
     * Employee Engagement
     * Website Satisfaction
     * Contact Center Satisfaction
     * Qualitative Research
     * Custom Research
     * QJourney
   * Solutions for Business
     * Customer Satisfaction
     * Employee Engagement
     * Website Satisfaction
     * Contact Center Satisfaction
     * Qualitative Research
     * Custom Research
     * MortgageSAT
 * RESOURCES
   * Case Studies
   * Studies
   * White Papers
   * Info Sheets
   * Video/Audio
   * Publications
   * Blog Posts
 * ABOUT
   * Press/Events
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   * Clients
   * Careers
   * Leadership
   * Privacy Center
   * Contact Us

MENU



Request Info
 * EXPERIENCE MATTERS
   CFI Group is a global leader in citizen, employee,
   and customer satisfaction measurements. Using
   research experts and our patented approach, we
   go beyond measurement to deliver solutions.
   Solutions for
   Government
   Solutions for
   Business






THE CFI GROUP DIFFERENCE

CFI Group measures customer, citizen, and employee satisfaction using its
patented, cause-and-effect methodology that is recognized for its superior
precision, diagnostic approach, and linkage to financial results. Add in our
expert consultants to uncover powerful insights, user-friendly online tools,
renowned benchmarks, and over thirty years of experience and it’s easy to
understand why CFI Group continues to be the go-to source for customer
satisfaction measurement and consulting for U.S. federal government agencies and
businesses of all types.


 * PATENTED TECHNOLOGY: CFI Group is a founding partner of the American Customer
   Satisfaction Index (ACSI®). We are the only company within the United States
   licensed to apply customized ACSI methodology in both the government and
   business sectors.
 * EXPERTISE: Using top research experts and the patented technology, CFI Group
   uncovers the operational drivers of customer satisfaction for businesses and
   federal government agencies.
 * ACTIONABLE INSIGHTS: CFI Group delivers customer, citizen, and employee
   insights and analysis that improve satisfaction and drive organizational
   performance.
 * LONGEVITY: As one of the first CX measurement companies, CFI Group has been
   monitoring the customer experience since 1988.


 


FEATURED CLIENTS

 
More Clients
 
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FEATURED RESOURCES

 
More Resources
 


 * HOUSEHOLD APPLIANCE AND ELECTRONICS STUDY 2022-2023 AMERICAN CUSTOMER
   SATISFACTION INDEX (ACSI®)
   
   Read more
   
   FEATURED
   
   HOUSEHOLD APPLIANCE AND ELECTRONICS STUDY 2022-2023 AMERICAN CUSTOMER
   SATISFACTION INDEX (ACSI®)
   
   0
   DateSeptember 19, 2023
   Customer satisfaction is a driving force that impacts the financial outlook
   of individual firms and the health of the U.S. economy at large. New results
   from […]


 * SPORTS TEAMS USE ADVANCED METRICS – WHY SETTLE FOR LESS?
   
   Read more
   
   Blog Posts
   
   SPORTS TEAMS USE ADVANCED METRICS – WHY SETTLE FOR LESS?
   
   0
   DateSeptember 7, 2023
   by David Ham | September 7, 2023 With the amount of money involved in
   professional sports contracts, the current trend toward deeper analysis makes
   good business sense. However, […]


 * AUTOMOBILE STUDY 2022-2023 AMERICAN CUSTOMER SATISFACTION INDEX (ACSI®)
   
   Read more
   
   FEATURED
   
   AUTOMOBILE STUDY 2022-2023 AMERICAN CUSTOMER SATISFACTION INDEX (ACSI®)
   
   0
   DateAugust 22, 2023
   Customer satisfaction is a driving force that impacts the financial outlook
   of individual firms and the health of the U.S. economy at large. New results
   from […]


 * GOVERNMENT CONTACT CENTER SATISFACTION INDEX – 2023
   
   Read more
   
   Studies
   
   GOVERNMENT CONTACT CENTER SATISFACTION INDEX – 2023
   
   0
   DateJuly 26, 2023
   


 * SEARCH AND SOCIAL MEDIA STUDY 2022-2023 AMERICAN CUSTOMER SATISFACTION INDEX
   (ACSI®)
   
   Read more
   
   FEATURED
   
   SEARCH AND SOCIAL MEDIA STUDY 2022-2023 AMERICAN CUSTOMER SATISFACTION INDEX
   (ACSI®)
   
   0
   DateJuly 25, 2023
   Customer satisfaction is a driving force that impacts the financial outlook
   of individual firms and the health of the U.S. economy at large. New results
   from […]


 * RESTAURANT STUDY 2022-2023 AMERICAN CUSTOMER SATISFACTION INDEX (ACSI®)
   
   Read more
   
   FEATURED
   
   RESTAURANT STUDY 2022-2023 AMERICAN CUSTOMER SATISFACTION INDEX (ACSI®)
   
   0
   DateJune 27, 2023
   Customer satisfaction is a driving force that impacts the financial outlook
   of individual firms and the health of the U.S. economy at large. New results
   from […]


 * TELECOMMUNICATIONS STUDY 2022-2023 AMERICAN CUSTOMER SATISFACTION INDEX
   (ACSI®)
   
   Read more
   
   FEATURED
   
   TELECOMMUNICATIONS STUDY 2022-2023 AMERICAN CUSTOMER SATISFACTION INDEX
   (ACSI®)
   
   0
   DateJune 6, 2023
   Customer satisfaction is a driving force that impacts the financial outlook
   of individual firms and the health of the U.S. economy at large. New results
   from […]


 * OPTIMIZING RESOURCE ALLOCATION AS BUDGETS TIGHTEN
   
   Read more
   
   Blog Posts
   
   OPTIMIZING RESOURCE ALLOCATION AS BUDGETS TIGHTEN
   
   0
   DateJune 2, 2023
   by David Ham June 1, 2023 I will start by stating the obvious, inflation is
   forcing consumers to make tradeoffs and difficult decisions. This puts
   businesses […]

 


THE CFI GROUP PROCESS


MONITOR AND MEASURE
THE WHOLE EXPERIENCE

CFI Group uses the American Customer Satisfaction Index (ACSI) methodology to
measure the experience across all touchpoints.


DISCOVER AND ANALYZE
INSIGHT THAT MATTERS

CFI Group's consulting team applies their expertise to identify insights and
opportunities for your organization to improve.


PRIORITIZE AND ACT
TO IMPROVE PERFORMANCE

CFI Group works with government agencies and businesses to translate these
insights into clear actions that produce results.
 



ASKUS@CFIGROUP.COM

 
CONTACT US

We want to hear from you.
Contact us today!


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cfigroup.com Open in urlscan Pro 2606:4700::6812:1a31 Public Scan

Form analysis 2 forms found in the DOM

GET https://cfigroup.com/

POST /#gf_3

Text Content

cfigroup.com Open in urlscan Pro
2606:4700::6812:1a31 Public Scan

Form analysis
2 forms found in the DOM