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 * Customer Login

 * About Us
   * About Us
     * About Us
     * Governance
     * Our People
   * Careers
     * Careers
     * What Our People Say About Us
     * Vacancies
   * I’ve been referred to HCML
     * For rehabilitation clients following personal injury
     * For employees referred by their employer
 * Services
   * Rehabilitation Case Management & Treatment
     * Rehabilitation Case Management
     * Catastrophic Case Management
     * Children & Young People’s Services
     * Desktop Case Management
     * Diagnostics, Consultation & Surgeries
     * Triage and Treatment
     * Major Incident Response (MIRs)
     * Training & Development
     * Our Case Management Team
   * Workplace Health & Wellbeing
     * Workplace Health & Wellbeing
     * Sickness Absence & Management Referrals
     * Physiotherapy
     * Psychotherapy
     * Healthcare Plan Management
     * Onsite Employee Health & Wellbeing
   * Private Medical Insurance Healthcare
     * Private MedicaI Insurance Healthcare
 * Find a Case Manager
 * Make a Referral
   * Refer a Personal Injury Client
   * Refer an Employee
   * Treatment Quote
 * News & Resources
   * News & Resources
   * FAQs
 * Contact Us

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ABOUT US

Our vision is to create a healthier, happier life for all.

 

About Us

About Us

Governance

Our People

Careers

What Our People Say About Us

Vacancies

 

I've been referred to HCML

For rehabilitation clients following personal injury

For employees referred by their employer




CUSTOMER PORTAL LOG IN

A little bit of text to explain this section. Very short description, please!

Customer Portal Log In

External website







MAKE A REFERRAL

Fill in our secure, online form to make a referral. We’ll get back to you
shortly.

 

Refer a Personal Injury Client



For insurers and solicitors referring clients for rehabilitation.


Refer an Employee




For employers making an employee referral.

Treatment Quote



Receive a free cost estimate for treatment services.




FIND A REHABILITATION CASE MANAGER

Use our interactive search tool to find the right Rehabilitation Case Manager
for your needs.

 



Find an HCML Rehabilitation Case Manager

Search for a Rehabilitation Case Manager by specialism and location.


Start a search



SERVICES

Specialist healthcare solutions for everyone.

Rehabilitation Case Management & Treatment

Rehabilitation Case Management

Catastrophic Case Management

Children & Young People's Services

Desktop Case Management

Diagnostics, Consultation & Surgeries

Triage & Treatment

Major Incident Response (MIRs)

Training & Development

Our Case Management Team

Workplace Health & Wellbeing

Workplace Health & Wellbeing

Sickness Absence & Management Referrals

Physiotherapy

Psychotherapy

Healthcare Plan Management

Onsite Employee Health & Wellbeing

Private Medical Insurance Healthcare

Private MedicaI Insurance overview




PUTTING YOU AT THE HEART OF RECOVERY.

Rehabilitation case management, treatment and occupational healthcare services
delivered with expertise and compassion.




REHABILITATION CASE MANAGEMENT AND TREATMENT

Supporting you every step of the way with health and social care following
personal injury – from catastrophic injury and clinical negligence to treatment
and diagnostics.

Learn More


WORKPLACE HEALTH AND WELLBEING

Enabling you to successfully navigate the challenges of employee health and
wellbeing. Prevention, assessment, treatment and return to work programmes for
mental health, musculoskeletal and general health conditions.

Learn More


MEDICAL INSURANCE HEALTHCARE

Strengthening your healthcare proposition to provide your clients with a robust
health benefits strategy. Seamless integration of referral, assessment,
treatment, recovery and outcome measures.

Learn More

At HCML, we use our clinical expertise to assess, recommend and implement
bespoke healthcare solutions that help you or your clients achieve the very best
outcomes in recovery.


CONNECTING THE DOTS TO RECOVERY

We put you at the heart, taking time to listen and understanding what you need.

Our Services



GOVERNANCE AT THE HEART

With our dedicated in house Medical Director, you can be assured of stringent
governance processes across all our services – including the providers we work
with.

Governance



CLINICAL EXPERTISE DELIVERED WITH COMPASSION

Our nationwide team of Rehabilitation Case Managers provide specialist support
to clients experiencing a diverse range of healthcare needs.

Find a Rehabilitation Case Manager


AT THE HEART OF INNOVATION


PHYSIO AT YOUR FINGERTIPS.

Our digital MSK platform enables you to make a referral, complete an assessment,
book treatment, record and monitor progress all in one place. It also screens
for additional physical and psychological symptoms to ensure clients receive
appropriate support. Clear escalation protocols flag cases requiring different
solutions with treatment underpinned by case management.


SIMPLE TO USE, SOPHISTICATED IN DESIGN


YOU’RE IN CONTROL OF YOUR HEALTH.

Reduce long waiting times for assessment and physiotherapy treatment. With
access to the platform 24/7, 365 days a year, you choose when and where to start
your recovery journey. Complete the assessment, review recommendations and
access treatment within minutes. You can see detailed information about your
clinic options, view and schedule appointments, access online physiotherapy
exercises and contact an HCML Case Manager.


COMBINING DIGITAL EASE WITH CLINICAL RIGOUR


TECHNOLOGY WITH A HUMAN TOUCH.

The platform guides you through a clinical assessment, defined and governed by
our in-house Medical Director. Where self-help programmes are recommended, you
get immediate access to a treatment exercise plan, which is then reviewed and
adjusted, if necessary, by an HCML Case Manager. Clients recommended
face-to-face physiotherapy can choose and book their physio on the platform from
one of HCML’s 1,000 clinically governed clinics.


WHAT OUR CLIENTS AND CUSTOMERS SAY ABOUT US

You proactively investigated my client’s complex difficulties with a range of
medical professionals, whilst developing a rapport and offering valuable support
to our client in challenging circumstances.

STEVE SANTY

Higgs & Sons

Claire has been far more than just a “Case Manager”. She has taken a personal
interest and become a true friend, keeping in regular contact with us. Anyone
who has Claire on their side is very lucky. Congratulations on having her as an
ambassador – she is worth her weight in gold!

Relative of personal injury client

Bob did an exceptional job in securing a place at Tadworth & obtaining a
suitable EHCP. As a result of Bob’s in-depth knowledge and experience the
claimant & his family were able to access the best care and optimum funding.

KATIE JAMIESON, SENIOR CLAIMS HANDLER

Hastings Direct

Thank you to all of you for the support that you have given me during this time
to help prepare me for uni.

LUCY

Personal Injury Client

We have worked with HCML for many years and always found their services
invaluable.” We take the health and wellbeing of our employees seriously and
when occasions do arise that both them and ourselves need that additional
support, then we know that HCML will provide meaningful and practical advice.
Many situations are challenging for all, but we see HCML as an impartial expert
that employees are comfortable speaking with. This then naturally provides us as
a business with recommended, real world solutions, which support both parties.

LAURE WITTERICK

HR Manager Gallagher Bassett

The handling of the case was perfect, everyone I spoke to was excellent,
knowledgeable and polite. The treatment options were convenient and the
treatment provider professional and skilled

Corporate Customer

You understand, you listen and genuinely care. I opened up a lot and shared
sensitive but relevant detail that was also beneficial for you to guide me in
the right direction. Sometimes in life , however close we may be to friends or
family, someone like yourself is key to support and reassure [that] challenges
faced are normal and more importantly it will be temporary as long as I am
mindful and remember “me”. Ideas such as bliss list, achievement lists really
help too. I am quite sure I am on the right path thanks to YOU and your
professional guidance, support and encouragement.

LESLEY T.

Corporate Client



EXPERT LED, CLINICALLY GOVERNED,
EXTRAORDINARY OUTCOMES


THE NUMBER OF PEOPLE WE SUPPORT EACH YEAR

%


OF CLIENTS ARE HAPPY WITH THE WAY THEIR VIEWS WERE CONSIDERED WHEN BEING
SUPPORTED BY HCML


THE NUMBER OF CUSTOMERS THAT REFER TO US EACH YEAR


ON AVERAGE, THE NUMBER OF DAYS WE REDUCE ABSENCE BY



020 8649 8006

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Melrose House
42 Dingwall Road
Croydon
Surrey
CR0 2NE

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About Us

About Us
Governance
Our People

Careers

What Our People Say About Us
Vacancies

I’ve been referred to HCML

For rehabilitation clients following personal injury
For employees referred by their employer

Rehabilitation Case Management & Treatment

Rehabilitation Case Management
Catastrophic Case Management
Children & Young People’s Services
Desktop Case Management
Diagnostics, Consultation & Surgeries
Triage & Treatment
Major Incident Response (MIRs)
Training & Development
Our Case Management Team

Workplace Health & Wellbeing
Workplace Health & Wellbeing
Sickness Absence & Management Referrals
Physiotherapy
Psychotherapy
Healthcare Plan Management
Onsite Employee Health & Wellbeing
Private Medical Insurance Healthcare

Private MedicaI Insurance overview


Make a Referral

Refer a Personal Injury Client
Refer an Employee
Treatment Quote

Resources & More

News
FAQs

Customer Login

020 8649 8006

info@hcml.co.uk

Melrose House
42 Dingwall Road
Croydon
Surrey
CR0 2NE

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Copyright © 2023 HCML. All rights reserved

Policies & Compliance   FAQ’s  Terms & Conditions   Privacy Policy