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NEXT LEVEL LEARNING FOR BUSINESS PROCESS OPERATORS

South Africa is among the most attractive Business Process Outsourcing (BPO)
locations in the world. The Southern African Community excels as a reliable,
cost effective, and high-quality destination for outsourced business services.
This BPO Academy enables organisations to train and onboard talent to kick-start
their career as a Business Process operator.

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BEYOND BRICK-AND-MORTAR

We facilitate a modern training approach for business process operators. Using
the courses on this platform will allow learning and development to scale beyond
the brick-and-mortar classroom while increasing the quality of learning.

We work together with BPO Skills Academy meaning that the learning journey
consists of both online as face-to-face engagements and the education services
are accredited.

Our mission is to develop in the business process industry of South Africa at
scale. By providing access to the best industry knowledge in a modern and
gamified environment.


LIBRARY

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 * Courses (4)
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CUSTOMER SERVICE

CONTACT CENTRE ADMINISTRATION

WORKING WITH TEAMS

RETAIL SKILLS WEEK

Economie & Ondernemen
+1

MODULE 3: CUSTOMER CARE & CALL MANAGEMENT

Marketing & Communicatie
New

MODULE 4: DATA CAPTURING & PROCESSING

Marketing & Communicatie
New

MODULE 5: TEAM MANAGMENT

New

MODULE 6: CONTACT HEALTH, SAFETY, AND COACHING OTHERS


PARTNERS




FREQUENTLY ASKED QUESTIONS

How do I get started with the BPO Academy?

Our clients purchase seats for their workforce. Our staff reaches out to the
learner to facilitate the onboarding process and kick-start the learning
journey. Learners launch the application from this website (top right corner).

What is the relation between BPO Skills Academy and Brainstud?

Brainstud is the edtech capability of the BPO Skills Academy. Together we can
offer a technology-first approach to accredited education services.


CONTACT

BPO Academy
2nd Floor, Hill House, 39 Somerset RoadGreen Point, 8001 CAPE TOWN
010 009 6968info@bpoacademy.co.za

BPO Academy

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