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* Privacy Terms

WEBSITE PRIVACY TERMS

1. GENERAL

At Hapag-Lloyd AG as well as the entire Hapag-Lloyd Group (HL) with all entities
and Hapag-Lloyd agents we respect your privacy and your personal data. With this
privacy policy we want to inform you about our data processing activities when

- we, as an international container shipping line, deliver products and perform
services to you as, our customer or prospective customer (see section ‎8.1 Sales
and Customer Services)

- you work with us as a supplier of products or as service provider (see section
‎8.2 Procurement and Suppliers)

- you visit our facilities and use our visitor services, including conference
rooms, local area networking (see section ‎8.3 Visitor Services)

- you contact us online or offline (see section ‎8.4 Communication, contacting
and collaboration)

- you apply for a job with us (see section 8.5 Recruitment Activities)

- we perform specific marketing activities, such as sending you our newsletter
(see section ‎8.6 Marketing Campaigns (newsletters, surveys, mailings))

- you visit our website(s) and social media pages or use our mobile applications
and platforms (see section 8.8 Applications and Platforms)

- you are a shareholder and use our online services (see section 8.9
Online services for shareholders)

As Hapag-Lloyd AG is based in the European Union, we adhere primarily to the EU
General Data Protection Regulation (GDPR) but will also follow stricter national
laws and regulations as they apply to the data processing. You will find the
specific details in Section 7 for the countries that have a deviating
regulations.

PERSONAL DATA

a. Personal data in the meaning of Art. 4 GDPR are all information relating to
an identified or identifiable natural person, e.g., name, address, phone number,
email address etc.

b. If you are conducting business with us, you may also be interested to learn
how we process relevant information that does not qualify as person-identifiable
information. A lot of this information forms a basis of our services (e.g.,
cargo information, container tracing, schedules, etc..) and is processed in a
digital manner via digital tools (mobile applications, web, API portal, email
notification). All these applications require login credentials (see section
10). You can also find more information in the privacy terms of the respective
tools.

CONTROLLER

a. Responsible for the processing

In most of the cases:
Hapag-Lloyd AG
Ballindamm 25
20095 Hamburg
Germany

b. Data processing activities might occur under the responsibility of other
controllers of the Hapag-Lloyd Group. This is specifically the case, when you
are interacting with local entities of the Hapag-Lloyd Group.

For questions regarding the collection, processing or use of personal data
relating to you; or in case of a withdrawal of an informed consent regarding the
disclosure, correction, blocking or deletion of data, please contact us via:

E-Mail: dataprotection@hlag.com

Postal Address:

Hapag-Lloyd AG
8800 Corporate Data Protection Office
Ballindamm 25
20095 Hamburg
Germany

c. Other entities of the Hapag-Lloyd Group

For questions related to data protection in our affiliates across the world, you
can find more details under section 7.

WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?

Hapag-Lloyd will process your personal data in accordance with the rights of
data subjects under relevant national or international law. You have the
following rights:

a. right of access;
b. right to rectification and erasure (“right to be forgotten”);
c. right to restriction of processing;
d. right to data portability
e. under certain circumstances, right to object, unless we have legitimate
grounds to continue the processing;
f. file a complaint with local supervisory data protection authority;
g. withdraw your consent at any time with effect for the future.

To exercise your rights as a data subject, please contact our Corporate Data
Protection Office.

We shall endeavor to respond your request withing 30 days. If more time is
necessary, we will inform you. To allow to us to verify your request, we might
request proof of identification.

For more information on how we process your data when you contact us, see
section ‎8.4.

2 RECIPIENTS

In addition to us sharing your personal data with other entities of the
Hapag-Lloyd group, we may share your personal data with the following
recipients:

* agents operating on behalf of Hapag-Lloyd, and other affiliated entities;
* third parties (consignee, notify party, freight forwarded);
* supply and service providers, (e.g., sub-contractors such as trucking
companies, terminals, and depots), IT service provider and platform/hosting
providers, consultants;
* supervisory authorities.

We only share your personal data with these recipients when it is necessary in
accordance with the purpose of processing as described in more detail below
under the respective processing activities.

We also may process and disclose your personal data if we determine that, due to
legal requirements, law enforcement, litigation and/or requests from public and
governmental authorities, or other issues of public importance, the disclosure
and processing of your personal data is necessary and appropriate. These legal
requirements (Art. 6 (1) GDPR) include, but are not limited to the following
situations:

* for the purpose of preventing fraud, illicit trafficking, investigating and
reporting criminal offences (security screening background checks)
* for auditing purposes
* to perform security checks at the terminal
* to perform custom’s declaration

3 TRANSFER OF YOUR PERSONAL DATA

Your personal data may be transferred to and/or accessible globally by other
Hapag-Lloyd entities and unaffiliated service providers, including in countries
outside of the European Economic Area (EEA) in which the level of data
protection may not be as high as within the EEA.

We comply with applicable legal requirements and provide an adequate level of
data protection regardless of where the data are transferred or accessed. For
transfers of personal data outside the EEA, we rely on appropriate international
data transfer mechanisms and safeguards such as an adequacy decision or the
Standard Contractual Clauses as approved by the European Commission. More
information on this topic is published here:
https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection_en

4 HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We will retain the data for the period reasonably necessary to fulfill the
purposes outlined in this Website Privacy Policy unless a longer retention
period is required or permitted by law or subject to questions or complaints
that force us to retain the data for a longer period.

5 SECURITY OF YOUR PERSONAL DATA

We use a variety of technical and organizational measures to help to protect
your personal data from unauthorized access, loss, use, disclosure, alteration,
or destruction in line with applicable data protection laws. The Hapag-Lloyd AG
is ISO 27001/ ISO 27701 certified.

We work with a number of external partners and have taken contractual steps to
ensure that all external service providers comply with the relevant IT security
standards, including but not limited to the requirements of the GDPR.

6 CHILDREN AND MINORS

We do not process personal data relating to children and minors under the age of
16 years, unless we are legally obliged to do so. If we become aware that data
were transferred to us or collected by us relating to children and minors under
the age of 16 years without the informed consent of a parent or legal guardian,
we will delete such personal data without any undue delay.

7 PRIVACY TERMS AND CONTACT INFORMATION OF HAPAG-LLOYD GROUP AFFILIATES

In the following, we list the contacts of our local Data Protection Officers
that are based at affiliates of Hapag-Lloyd AG. Please be aware that some
jurisdictions may use a different terminology for the data protection function.
Such nomenclature may include, inter alias: Data Information Officer;
Information Officer, Information Security Officer, Privacy Officer, Grievance
Officer etc.

BRAZIL

Hapag-Lloyd AG as a headquartered company in the European Union complies
globally with the GDPR but in Brazil as well with the LGPD. We guarantee you
all rights under GDPR as well as LGPD.

Non-discrimination:
You will never be discriminated against, or otherwise suffer any sort of
detriment, if you exercise your rights.

Right to withdraw consent:
You have always the right to withdraw your consent if the data processing based
on your consent with immediate effect for the future. Upon receipt of your
message, we will delete your data unless we are legally obliged or authorized to
retain personal data relating to you. Please send your revocation notice to the
address of our Data Protection Officer in Brazil.

For further information you can contact our Data Protection Officer:
Ms. Gizely Horsth
Email: intimacoes@hlag.com
Telephone: +55 11 3306-9000

Right to contact Data Protection Authority:
You have the right to complain about Hapag-Lloyd. You can find the contact to
the responsible supervisory authority here:
ANPD – Autoridade Nacional de Proteção de Dados
ANPD’s website: ANPD — Português (Brasil) (www.gov.br)

CALIFORNIA PRIVACY POLICY – CCPA – CALIFORNIA RESIDENTS

Hapag-Lloyd AG is headquartered in the European Union and complies globally with
the EU General Data Protection Regulation as a minimum standard. Insofar, we
invite you to carefully read all sections above in order to familiarize yourself
with these minimum standards. You should particularly study the section on the
rights of data subject as both regulations overlap in terms of these rights.

You may contact us either using the dedicated mail address and/or phone number:
Toll Free number: 1-833-Privacy (833-774-9229)
E-Mail: RNAPRIVACY@hlag.com

or you may contact us either using the contact information mentioned in section
16 or via our offices based in California:

Hapag-Lloyd (America) LLC
555 East Ocean Blvd
Suite 300
LONG BEACH, CA 90802
USA
Phone +1 888 513-2180

Hapag-Lloyd (America) LLC
180 Grand Rand Avenue, Suite 1535
OAKLAND, CA 94612
USA
Phone +1 510 286 1940

Specifically for the data access request, you have the right to request that we
disclose certain information to you about our collection and use of your
personal information over the past 12 months.

Once we receive and confirm your verifiable consumer request, we will disclose
to you:

* The categories of personal information we collected about you.
* The categories of sources for the personal information we collected about
you.
* Our business or commercial purpose for collecting or selling that personal
information.
* The categories of third parties with whom we share that personal information.
* The specific pieces of personal information we collected about you (also
called a data portability request).
* If we sold or disclosed your personal information for a business purpose, two
separate lists disclosing:
sales, identifying the personal information categories that each category
of recipient purchased; and
disclosures for a business purpose, identifying the personal information
categories that each category of recipient obtained.

You may only make a verifiable consumer request for access or data portability
twice within a 12-month period. The verifiable consumer request must:

* Provide sufficient information that allows us to reasonably verify you are
the person about whom we collected personal information or an authorized
representative. Describe your request with sufficient detail that allows us
to properly understand, evaluate, and respond to it.

We do not charge a fee to process or respond to your verifiable consumer request
unless it is excessive, repetitive, or manifestly unfounded. If we determine
that the request warrants a fee, we will tell you why we made that decision and
provide you with a cost estimate before completing your request.

Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights.
Unless permitted by the CCPA, we will not:

* Deny you our services.
* Charge you different prices or rates for services, including through granting
discounts or other benefits, or imposing penalties.
* Provide you a different level or quality of our services.
* Suggest that you may receive a different price or rate for services or a
different level or quality of services.

The CCPA is very specific about the “sale” of person identifiable information.
In our industry this is a particularly difficult aspect of data processing and
it is connected to the international transfer of person identifiable
information. If we ship cargo, we must process person identifiable information
in order to provide you with our service. As such, we may have to share such
information with third parties, e.g. consignees, public authorities or other
partners in the logistics supply chain.

These third parties may use such information for their own, legitimate business
purposes, and the Hapag-Lloyd AG may not be in the position that we can control
the use of such person identifiable information by a third party.

As stated before, we do not intend to discriminate anybody on the basis of the
CCPA, but please bear in mind that we may not be permitted, for regulatory
reasons, to provide you with our service if you partly or fully object to the
processing of person identifiable information relating to you.

Please also consider that personal information covered by certain
sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA),
the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy
Act (FIPA), and the Driver's Privacy Protection Act of 1994, is not subject to
the CCPA.

We value and honor your right to privacy, and we will always carefully assess
how we can protect your personal information to the highest attainable
standards.

CHINA

ADDITIONAL CHINA INFORMATION

This Additional China Privacy Statement (the “China Privacy Statement) sets
forth Hapag-Lloyd AG, and its group of companies. ("Hapag-Lloyd", "we", "us" and
"our") disclosure obligations under Personal Information Protection Law of the
People's Republic of China (“PIPL”). This China Privacy Statement provides the
additional details regarding the information defined as „personal information”
under PIPL further referred to as “Personal Information.”

To the extent Hapag-Lloyd processes any Personal Information subject to PIPL,
Hapag-Lloyd will process such Personal Information in accordance with PIPL and
any other applicableprivacy related Chinese laws and regulations incorporated in
PIPL by reference.

1. Our Legal Basis for Processing Personal Information

Hapag-Lloyd will process Personal Information in accordance with the principles
of legality, legitimacy, necessity, and good faith. To the extent you
voluntarily provide us with your Personal Information, we will process such
information for the purposes for which it was provided to Hapag-Lloyd as set
forth in the Hapag-Lloyd Privacy Statements. You are free not to provide
Hapag-Lloyd with your Personal Information and can withdraw your consent at any
time in the manner prescribed in the Contact Us Section of this China Privacy
Statement. Where legally required (and where no other legal basis for processing
exists), we will obtain your consent before processing your Personal
Information. For example, if we want to process your sensitive Personal
Information, or to process your Personal Information for a new purpose for which
no other legal basis for processing exists, we will obtain your consent
including separate consent or written consent as required by PIPL and related
administrative regulations. If we process your Personal Information beyond the
scope of this China Privacy Statement, we will separately explain the purpose,
method, and scope of such processing to you through mechanisms such as page
tips, interactive processes, website announcements, etc., and obtain any
additional consents as required by PIPL. Hapag-Lloyd may process your Personal
Information without your consent, under any of the following circumstances:

* Where it is necessary for the conclusion or performance of a contract to
which you are a party, or for the implementation of human resources
management in accordance with the labor rules and regulations formulated in
accordance with the law and the collective contract concluded in accordance
with PIPL.
* Where it is necessary for the performance of statutory duties or statutory
obligations.
* Where it is necessary for the response to a public health emergency or for
the protection of the life, health and property safety of a natural person.
* Where it is necessary to process the Personal Information disclosed by you or
other Personal Information that has been legally disclosed within a
reasonable scope in accordance with the provisions of PIPL.
* Other circumstances stipulated by laws and administrative regulations.

2. How We Share Your Personal Information

Hapag-Lloyd will only share your Personal Information if we have obtained your
separate consent as required by PIPL or in circumstances where your consent is
not required according to laws and regulations.

3. Cross-Border Transfers of Personal Information

In principle, your Personal Information will be processed within the territory
of the People's Republic of China. However, as a global company, Personal
Information may be provided to our parent company Hapag-Lloyd AG in Germany,
subsidiaries and/or affiliates including those established outside the territory
of the People's Republic of China, to achieve global management of Hapag-Lloyd,
to conduct jointly managed activities, and for internal business analysis and
planning. We may also transfer your Personal Information to personal information
processors and entrusted persons (e.g., service providers) located outside the
territory of the People's Republic of China. We will take necessary measures
required by law including entering into standard contractual clauses with the
overseas recipient to stipulate the rights and obligations between us and
ensuring the foreign receiving party provides adequate protection for the
Personal Information under applicable laws. We will separately obtain your
consent and provide detailed information about the cross-border transfer of your
Personal Information, as required by PIPL. You can contact us through the
contact information listed below or in the Hapag-Lloyd Privacy Policy.

4. Your Privacy Rights

Under PIPL, you have the following rights:

* Right to be informed: You have the right to know the processing of your
Personal Information.
* Right to access and copy: You can request access to your Personal Information
or obtain a copy of your Personal Information.
* Right to delete: You can request the deletion of your Personal Information in
certain circumstances (for example when you withdraw your consent, or the
purpose of Personal Information processing has been achieved, it is
impossible to achieve such purpose, or it is no longer necessary to achieve
such purpose).
* Right to transfer: You can transfer your Personal Information to a personal
information processor designated by you when it meets the conditions
stipulated by the authorities.
* Right to make decisions, restrict and refuse: You can make decisions on the
processing of your Personal Information, and restrict or refuse HAPAG-LLOYD
to process your Personal Information.
* Right to withdraw your consent: Where processing of your Personal Information
is based on your consent, you can withdraw your consent at any time. Please
understand that each service needs some basic Personal Information to be
processed. After you withdraw your consent, HAPAG-LLOYD will not process the
relevant Personal Information, and cannot provide you with the corresponding
services as a result. However, withdrawal of consent by you will not affect
the previous Personal Information processing based on your authorization.

You can exercise the above rights by contacting us as explained in the Contact
Us section. We will respond to your request with reasonable explanation within
the time limit specified by PIPL or inform you of the alternate ways on
resolving the issue or request.

We will not be able to respond to your request under the following
circumstances:

* Related to our compliance with obligations under the laws and regulations.

* Directly related to national security or defense security.
* Directly related to public security, public health or major public interests.
* Directly related to criminal investigations, prosecutions, trials and
enforcement of court decisions, etc.
* Where we have sufficient proof that you have subjective malice or abuse of
rights.
* For the purpose of safeguarding your life, property and other important legal
rights and interests or those of other individuals but it is difficult to
obtain consent.
* Responding to your request will cause serious harm to your legitimate rights
and interests, or those of other individuals or organizations.
* Involving trade secrets.

5. Contact Us

If you have any questions or concerns regarding Hapag-Lloyd Privacy Statements,
including this China Privacy Statement, you may write to us at
dataprotection@hlag.com or by mail to:

Hapag-Lloyd Aktiengesellschaft
Corporate Data Protection
Ballindamm 25
20095 Hamburg
Germany

SOUTH AFRICA

Hapag-Lloyd AG is headquartered in the European Union and complies globally with
the EU General Data Protection Regulation (GDPR) as a minimum standard. Insofar,
we invite you to carefully read all sections above in order to familiarize
yourself with these minimum standards. You should particularly study this
section as it relates to the Hapag-Lloyd entities based in South Africa
(“Hapag-Lloyd SA”) to which the Protection of Personal Information Act 4 of 2013
(“POPIA”) applies:

* Personal data that is protected in South Africa includes the personal
information of existing legal (juristic) persons such as companies, where
applicable.
* Any reference to personal data in the privacy terms shall have the same
meaning as “personal information” defined under POPIA.

For further information please contact our Information Officer in South Africa.

For information regarding further countries please check the local pages:

* Australia
* Canada
* Chile
* Colombia
* Costa Rica
* Ecuador
* Egypt
* European Union / European Economic Area / UK / Russia
* India
* Indonesia
* Japan
* Korea
* Malaysia
* Mauritius
* Mexico
* North America - Georgia
* Pakistan
* Peru
* Saudi Arabia
* Singapore
* Taiwan (China)
* Thailand
*
* UAE
* Vietnam

8 DETAILS OF PROCESSING

8.1 SALES, CUSTOMER SERVICES, AND OPERATIONS

Purpose/information

The shipping process and the entire customer journey often requires the
processing of personal data: e.g., to obtain quotes, to schedule and book your
transport, to submit the necessary shipping documentation, to track your
transport, to file your custom declaration and clear customs, but also for
invoicing and payments. The processing of personal data may be necessary both
prior to the conclusion of a contractual agreement (e.g., in order to provide
you with a quotation) and during the implementation of a contract with you
(e.g., shipping details). Notably, we often process personal data that do not
relate to our direct (pre-) contractual partner, but to a third person (such as
a consignee, an employee of a consignee or a notified party).

Personal data, which is processed to provide you or another third party with our
services, only to the extent an identifiable person can be linked to such
content, may include but is not limited to:

* Individual and business contact information for communication (see for more
details section ‎8.4) or registration (such as name, company name, physical
address, email address, and telephone or fax number)
* Shipping information (such as (i) shipping-related contact details like the
shipper's and consignee's name, physical address, email address and telephone
number, (ii) signature for proof of delivery, (iii) information given to us
that helps us access locations to which we provide service), (iv) booking
number, (v) customer’s bill of lading, (vi) customer’s container number (vii)
and other information provided to us regarding the content of certain
shipments.
* Information that enables us to verify an individual's identity (incl.
passport data or drivers’ licenses).
* Names, email addresses, identity information and telephone numbers of third
persons to whom we are asked to send information or shipments.
* Payment information and financial information (such as bank account numbers).
* Tax-identification number in circumstances in which you request services for
which this information is required.
* Other personal information that may be provided to us to obtain a Hapag-Lloyd
service, such as records of our communication (see for more details section
8. D).
* Location data: When we pick up or deliver a shipment or provide other
services, we may obtain physical location data. This includes, for example,
data identifying the actual location of a physical address using information
such as GPS data, geocodes, latitude and longitude information, and images of
the various locations.
* Login information and credentials when using our Web Applications and
Platforms and further information is available in the respective section of
these Privacy Terms in the respective applications and platforms).

Cookies used: Type A. More information can be found in the “Cookies/Tools”
section.

Subjects:

Direct contractual party but also third person (consignee, employee of a
consignee or a notified party).

Recipients

* Internally:
* The departments or Hapag-Lloyd entities you cooperate with or provide
services to
* The departments involved in procuring, executing or terminating the service
provision
* Externally:
* Hosting/portals/information service providers that are used in
international logistics to facilitate the exchange of information locally
(e.g. port community systems) or internationally as instructed by the
shipper / contract party, in order to facilitate the provision of our
services or in order to provide such information to portals
* Partners to provide you with the best possible service (e.g.,
sub-contractors such as trucking companies, terminals, and depots)
* Payment providers
* Certain shipment-related data will be provided to the authorities of the
country of transit or destination for customs and tax clearance or for
security screening, as required by the laws of the respective country
* Third parties (consignee)
* Other subcontractors who process personal data on our behalf
* Authorities (see section ‎3)

Transfers to third countries are possible (see section ‎3).

Retention

See section ‎4.

Legal basis:

* To perform a contract with our customers (Art. 6 (1) (b) GDPR)
* Processing activities during the term of the contractual relationship
Including processing activities necessary for the initiation of a
contractual relationship (e.g., you ask for a quotation), or you ask
information about our services, and you provide your information
voluntarily to us and activities post-termination.
* Legitimate interest (Art. 6 (1) (f) GDPR):

* To communicate with you, to the extent that an ongoing business
relationship with you or your employer already exists, You will have the
opportunity to unsubscribe.
* if you are a party to a shipment but not our direct contractual partner
(consignee)
* When we exchange information with third parties, such as portals /
information service providers, that facilitate the exchange of information
in logistics and that serve as data brokers to ancillary services. If we do
so, we make a detailed assessment in order to identify the legitimate
interest, we determine that the processing is necessary to achieve it, and
we balance it against the individual’s interests, rights and freedoms.
* To enforce legal claims, including debt collection and defense in the event
of legal disputes
* To perform customs declaration

Please be also aware that we may not be able, for regulatory reasons, to provide
you with our services if you partly or fully disagree with the processing of
personal data relating to you.

* To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section ‎2)

Please note that for processing of personal data on consignees, employees of
consignees or other third parties involved in a shipment, provided by the
shipper/ contract party to Hapag-Lloyd, it is the responsibility of the shipper
/ contract party to ensure that the provision of data is compliant with
applicable data protection laws.

8.2 PROCUREMENT AND SUPPLIERS

Purpose/information

With regard to the cooperation with our suppliers and service providers (from
terminal services, to supply of spare parts and offices services, or Information
Technology services), we might collect personal information. In general, we only
process information about the company but it might also include personal
information of the contact person.

Personal data, which is processed, and only to the extent an identifiable person
can be linked to such content, may include but is not limited to:

* Individual and business contact information (such as name, company name,
physical address, email address, and telephone or fax number)

* Payment information and financial information (such as bank-account numbers)
* Other personal information, such as records of our communication (see section
‎8.4).
* Login information and credentials when using tools to improve collaboration,
and further information is available in the respective section of these
Privacy Terms in the respective applications and platforms).

Subjects

Direct contractual parties (suppliers, service providers)

Recipients

* Internally
* The departments or Hapag-Lloyd entities you cooperate with or provide
services to
* The departments involved in procuring, executing, or terminating the
service provision
* Externally
* Hosting/portals/information service providers
* Other subcontractors who process personal data on our behalf
* Authorities (see section ‎2)

Transfers to third countries are possible (see section‎3).

Retention

See section ‎4.

Legal basis

* To fulfil the contract between the parties (Art. 6 (1) (b) GDPR)
* Legitimate interest (Art. 6 (1) (f) GDPR):
* To the extent necessary for the initiation of a contractual relationship
and you provide your information voluntarily to us
* To communicate with you, to the extent that an ongoing business
relationship with you or your employer already existso To enforce legal
claims, including debt collection and defense in the event of legal
disputes
* To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section ‎2).

8.3 VISITOR SERVICES

Purpose/information

We use the personal data of individuals who visit our offices and facilities
especially for visitor management. This might include the following personal
data related to your identity (name, job title, email address, phone number,
picture, copy of identification document, visit information (time and date of
visit, location information within our facilities and access logs from card
readers in case they are used), online identifiers in case of use of our visitor
Wifi. For certain types of visitors or in certain circumstances, , we might also
collect training information or certificates for security reasons or as legally
required. Visuals might be captured via video surveillance equipment (CCTV).

Subjects

Any individual entering our buildings and facilities.

Recipients

* Internally
* The departments or Hapag-Lloyd entities you visit
* The departments involved in providing visitor services
* Externally
* Authorized third parties and service providers (e.g., who provide security
services)
* Authorities (see section ‎2)Transfers to third countries are possible (see
section ‎3).

Transfers to third countries are possible (see section ‎3).

Retention

See section ‎4.

Legal Basis

* Legitimate interest (art. 6 (1) (f) GDPR):

* To confirm your identity and fulfil visitor management
* To exercise, establish of defend our legal rights or duties
* For security reasons: to protect your safety and of other people but also
your belongings, our building, facilities, and assets
* To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section ‎2).

8.4 COMMUNICATION, COLLABORATION, AND CONTACTING

Purpose/information

When you contact us (e.g., by email or by phone), to request information about
our services or when we exchange information, we use your person data to
document the communication, answer your requests, improve the quality of our
services and other business-related purposes.

Personal data might include name, email, phone number, address, preferred
language, your position, correspondence, voice recording, or other information
submitted during the conversation and communication.

Cookies used: Type A. More information can be found in the “Cookies/Tools”
section.

Subjects

All individuals with whom we communicate, collaborate, and/or contact us.

Recipients

* Internally
* The departments or Hapag-Lloyd entities you communicate or collaborate with
or whom you contact
* The departments involved in communicating, collaboration or contacting
* Externally
* Hosting/portals/ information service providers
* Shipping service providers (for postal services)
* Other subcontractors who process personal data on our behalf
* Authorities (see section 4).

Transfers to third countries are possible (see section ‎3).

Retention

See section ‎4.

Legal Basis

* To fulfil our contractual obligations, in relation to our customers and
suppliers, service providers (art. 6 (1) (b) GDPR)
* In case of telephone recordings: consent (art. 6 (1) (a) GDPR)

* To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section ‎2).
* Legitimate interest (art. 6 (1) (f) GDPR):
* To process your requests and inquiries
* For internal verification
* To improve the quality of our services
* To exercise, establish of defend our legal rights or duties

8.5 RECRUITMENT ACTIVITIES

If you apply to one of our open positions published in our careers site, by
sending us contact details and CV via the relevant application for or through
any other means provided by us (e.g., social media), we will collect your
personal data as applicant. We may also use retargeting mechanisms for
recruitment activities (see section ‎8.6).

To check the suitability of applicants, we carry out aptitude tests for
occupational groups. These tests deal with various areas of knowledge and serve
as a performance test to better assess the previous knowledge and certain skills
of the applicants, they are adapted to the respective position of the
applicants. Test are conducted pseudonymously and only Hapag-Lloyd is able to
match the results to the applicants.For the purpose of carrying out the
application process, registration for the talent pool as well as the initiation
of an employment relationship, we process your data required.

You can provide the following information as part of your application to us:

* Individual contact information for communication (such as name, company name,
physical address, email address, and telephone or fax number)
* Contact details (name, e-mail address, postal address, telephone number)
* CV data
* school education
* vocational training
* professional experience
* language skills
* Publicly accessible social profiles (e.g. XING, LinkedIn, Facebook)
* Documents related to applications (application photos, cover letters,
certificates, work certificates, work samples, etc.)
* Documents and test responses and results related to assessments online and
offline.

Cookies used: Type A. More information can be found in the “Cookies/Tools”
section.

Subjects

Applicants.

Recipients

* Internally
* The departments or Hapag-Lloyd entities you apply for
* The departments involved in the recruitment process
* Externally
* Hosting/portals/ information service providers
* Online assessment service providers (pseudonymized)
* Shipping service providers (for postal services)
* Other subcontractors who process personal data on our behalf
* Authorities (see section 4).

Transfers to third countries are possible (see section ‎3).

Retention

Your data will be stored for the duration of the application process and in
accordance with legitimate retention periods after completion of the application
process. In case of a cancellation, the data will be kept for 6 months. After
the retention period has expired, the data is completely anonymized. If the
processing is based on consent or legitimate interest, your data will be deleted
after withdrawal of consent or legitimate objection.

Legal Basis

* carrying out the application procedure and the initiation of an employment
relationship (Art. 6 (1) (b) GDPR)
* consent (art. 6 (1) (a) GDPR)
* Subscribe to notifications via newsletter or RSS feed of new vacancies on
the Careers Board:
* Invite to Talent Pool following an unsuccessful application or by clicking
the Contact Us button to be contacted for similar or otherwise suitable job
openings
* To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section ‎2).
* Legitimate interest (art. 6 (1) (f) GDPR):
* use of the applicant management system
* process and analyze documents you have uploaded in order to extract CV-data
and convert them into a structured form (so-called "CV parsing").
* To improve the quality of our services
* To exercise, establish of defend our legal rights or duties

8.6 MARKETING CAMPAIGNS (E.G., NEWSLETTERS, SURVEYS, MAILINGS, RETARGETING)

Purpose/information

If you subscribe to one of our newsletters or direct marketing communications,
we might process the following personal data: individual and business-contact
information (such as name, company name, physical address, email address, and
telephone or fax number), content and preferences related to marketing
communication, cookie and browser related information. If you subscribe to one
of our newsletter we offer you the option to define in a preference center what
you are most interested in.

You may choose to unsubscribe at any time from such marketing communications by
following the opt-out options as described in the respective marketing
communication or cookies. When unsubscribed, you will not receive further direct
marketing from us.

Marketing communications can be done through different channels (emails, postal
letters, social media, etc.).

We also send out mailings to our customers and business partners to take part in
promotional activities, including events, to provide updates our services etc.
In this context, we might process the following personal data: individual and
business-contact information (such as name, company name, physical address,
email address, and telephone or fax number), and browser related information.

When you participate in one of our surveys (e.g., about our services, events we
organize), including non-anonymous surveys, we might process the following
personal data: your name, your contact details, your answers, as well as details
how you connected to the survey website, including data and time when you were
connected.

Cookies used: Type A. More information can be found in the “Cookies/Tools”
section.

Subjects

Customers, potential customers, vendors, other business partners, employees,
press, other stakeholders

Recipients

* Internally
* The departments or Hapag-Lloyd entities providing or facilitating the
marketing communication
* The departments involved in procuring, executing, or terminating the
marketing service provision
* Externally
* Hosting/portals/information service providers
* postal service providerso Other subcontractors who process personal data on
our behalf
* Authorities (see section ‎2).

Transfers to third countries are possible (see section ‎3).

Retention

See section ‎4.

Legal Basis

* In case of non-anonymous surveys and certain marketing communications to
(potential) customers, vendors, employees, business partners and
stakeholders: consent (art. 6 (1) (a) GDPR)
* To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section ‎2)
* Legitimate interest (art. 6 (1) (f) GDPR):
* To promote our services and to existing customers and build our commercial
relationship with our vendors, business partners and stakeholders, and keep
them informed;
* To understand how customers, vendors, employees, business partners and
other stakeholders perceive our services, participants of our events in
order to improve them;
* We will include an opt-out option for marketing activities to existing
customers, vendors, employees, business partners and stakeholders.

8.7 AUTOMATICALLY GENERATED PERSONAL DATA

Purpose/information

Using our websites may lead to an automatic processing of personal data relating
to you.

Cookies used: Type A. More information can be found in the “Cookies/Tools”
section.

Processing is carried out in a way which does allow your identification, as we
are potentially able to link between such metadata and data directly relating to
you (= identifiable data). Personal data may include but is not limited to:

* date and time of access,
* the name of your provider
* your IP address,
* browser type and version,
* operating system,
* system software,
* websites visited before, including keywords used for searches and the sites
from which you have been transferred to our site (e.g., search engine or
linked content).
* Clicking behavior: If you subscribe to our newsletter, we will, due to
technical reasons, automatically track whether you opened our newsletter, and
whether you have accessed from the newsletter content which had been linked
in our newsletter (both internal and external links).

Subjects:

Any individual visiting our website, subscribed to our newsletter, or using any
website/digital technology.

Recipients

* Internally
* Externally:
* Hosting/portals/ information service providers
* Authorities (see section ‎2)

Transfers to third countries are possible (see section ‎3).

Retention

See section ‎4.

Legal basis:

* Legitimate interest (art. 6 (1) (f) GDPR): automatic processing is solely
carried out in order to monitor the technical performance, reliability and
security of our system.
* To comply with a legal obligation (art. 6 (1) (c) GDPR) (see section ‎2)

8.8 SOCIAL PLUGINS

Purpose/information

Our website contains hyperlinks to social media (so called "social plugins")
operated by third parties. The functionality of these social plugins, in
particular the transfer of information and user data is not activated by
visiting our website, but only by clicking the hyperlinks (social plugins). Once
you click on any of these links, the plugin of the respective social media tool
will be activated, and your browser will establish a direct connection with the
server of this social media tool. If you click on the social plugin while you
are visiting our website, a transfer of your user data to the respective social
media network and the processing of your data through the social media network
may occur. If you activate any of the social media plugins on our website while
you are at the same time simultaneously logged into the respective social media
tool with your personal account for that social media tool, the information that
you have visited our website and that you have clicked the plugin on our website
may be transferred to the social media tool and may be processed and stored in
relation to your account with this social media tool.

To prevent such processing in relation to your account with the respective
social media tool, you need to log out of your account before clicking the
plugin link. You may also prevent the activation of social media plugins by
adjusting the add-on settings of your browser, for example, by installing a
so-called script-blocker such as „NoScript“ (http://noscript.net/).

To the extent that such plugins qualify as cookies, please review our dedicated
Section ‎11 on cookies.

Cookies used: Type A. More information can be found in the “Cookies/Tools”
section.

Subjects:

Any website visitors activating the social plugins.

Recipients

* Internally: Marketing, Communications, Digital Business, HR
* Externally:
* Hosting/portals/ information service providers
* Social networks
* Facebook is operated by Meta Platforms Ireland Limited, Hanover Reach,
5-7 Hanover Quay, Dublin 2, Ireland. Detailed information regarding
plugins used by Facebook is available at:
https://developers.facebook.com/docs/plugins
* LinkedIn is operated by LinkedIn Inc., 2029 Stierlin Court, Mountain
View, CA 94043, USA. Detailed information regarding plugins used by
LinkedIn is available at: https://www.linkedin.com/legal/cookie-policy
* Twitter is operated by Twitter Inc., 1355 Market St, Suite 900, San
Francisco, CA 94103, USA. Detailed information regarding plugins used by
Twitter is available at: https://twitter.com/about/resources/buttons
* Instagram is operated by I Meta Platforms Ireland Limited, Hanover Reach,
5-7 Hanover Quay, Dublin 2, Ireland. Detailed information regarding
plugins used by Instagram is available at
https://help.instagram.com/1896641480634370
* YouTube is operated by Meta Platforms Ireland Limited, Hanover Reach, 5-7
Hanover Quay, Dublin 2, Ireland. Detailed information regarding plugins
used by YouTube is available at
https://policies.google.com/technologies/product-privacy and
https://www.google.de/intl/de/policies/privacy
* WeChat is operated by Tencent Holdings Ltd, Tencent Binhai Building, No
33 Haitian Second Road, Nanshan Shenzhen, 518054 China. Detailed
information regarding plugins used by WeChat is available at
https://www.wechat.com/en/privacy_policy.html

Transfers to third countries are possible (see section ‎3).

Retention

The deletion is in the responsibility of the main service providers.

Legal basis:

* Consent (art. 6 (1) (a) GDPR)

8.9 ONLINE SERVICES FOR SHAREHOLDERS

Purpose/information

The online services offer Hapag-Lloyd shareholders the possibility to
electronically receive information and documents to the Annual General Meeting,
as well as the ability to use various Annual General Meeting-related and share
register-related applications.

Cookies used: Type A. More information can be found in the “Cookies/Tools”
section.

Subjects:

Any shareholding using the online services.

Recipients

* Internally: Investor Relations
* Externally:
* Hosting/portals/ information service providers
* Shareholder service providers
* Auditors for the annual report
* Authorities (see section ‎2)

Transfers to third countries are possible (see section ‎3).

Retention

See section ‎4.

Legal basis:

* Legitimate interest (art. 6 (1) (f) GDPR): to provide online shareholder
services.
* To comply with a legal obligation (art. 6 (1) (c) GDPR) in connection with
§§118 ff Stock Cooperation Act (see section ‎2) of providing shareholder
services.

9 HYPERLINKS

The website of Hapag-Lloyd may contain hyperlinks, which refer you to content
provided on websites operated by third parties. As Hapag-Lloyd is not legally
responsible for the content and the data protection compliance of such
third-party-operated websites, we kindly ask you to closely pay attention to the
respective privacy terms of these third-party-operated websites.

10 PROCESSING OF NON-PERSONAL DATA

In the Privacy Terms above we provide all data subjects with a comprehensive
overview regarding the processing of personal data at Hapag-Lloyd Group.
Nonetheless, we know and appreciate that many customers are also concerned about
the information that does not qualify as personal data, in particular as such
information may be important to the operations of our customers.

DIGITIZATION INITIATIVES

Logistics is currently undergoing several waves of digitization, and this
process is about to further accelerate over the months and years to come.
Insofar, the operations processes and the exchange of information are changing
rapidly with a clear tendency towards the expansion of data exchange between all
stakeholders in the logistics supply chain.

Within the boundaries set by law, such as customs regulations or competition
law, just to name a few examples, we also exchange substantially more transport
service related information with third parties than we did before. Partially,
this increase is even triggered by changes in the operations of public
authorities, such as customs authorities.

As a guiding principle we exchange information with third parties involved in
the logistics supply chain on a need-to-know basis, that means we share
operational and production data to the extent this is necessary to provide the
service. Examples are trucking companies, authorities, port terminals, feeder
operators or other service related external partners.

To the same extent we also receive such operational or production data from
stakeholders, primarily to synchronize such data with our internal data sets, to
update the transport plan or for other general purposes of providing our service
to you.

Most of the data provided and obtained relates to the physical move of the box,
but such data sets may, depending on the stakeholders involved, also contain
cargo related information such as cargo descriptions or the HS-Code.

We trust that our customers appreciate that Hapag-Lloyd, with new services like
Quick Quotes or LIVE, is at the forefront of the digitization in the shipping
industry, and that customers appreciate the value of new, disruptive digital
platforms, which aim to increase the real-time data exchange of operations data
in the entire ecosystem.

We are committed to remain one of the leaders in this field, and to increase
transparency for all players in the ecosystem that are contributing to an
individual shipment without compromising the security of information and
operations.

LOGISTIC CHAIN PLATFORMS

Substantive parts of our customers are using existing platforms, such as INTTRA,
and we expect that even more customers will try to harvest the advantages of
emerging platforms such as GSBN.

Participating in such platforms comes at a “cost”, and that is the need for
further standardization of data types, including operational and
customer-related data. Partly triggered through new standards proposed by the
Digital Container Shipping Association, as well as platform services, this
standardization limits the capability of all stakeholders in the ecosystem to
provide customer-specific services, or to contribute to customer run stand-alone
systems.

Some of the new data-driven platforms and services imply the processing of vast
amounts of operational data and trade documents, incl. the aggregated or
de-identified use for secondary purposes, e.g. for the improvement of the
quality of service providers or the promotion of ancillary services, to name
just a few examples.

As a member to such platforms, Hapag-Lloyd is following the relevant data
provisioning and data sharing requirements of the platform operators, and
integrates the technology of such platforms into the Hapag-Lloyd services.

As such, terms and conditions of a platform may imply that we share data related
to a shipment with that platform beyond the need-to-know principle, even if you
are not a customer to that platform.

Regardless of the platform or service we collaborate with, we will not
compromise our IT security standards, and whenever mixed data sets contain
personal data, e.g. in trade documents, we will continue to adhere to the EU
GDPR and/or other applicable data protection laws.

11 USE OF COOKIES AND WEBSITE (COOKIE POLICY) / DIGITAL TECHNOLOGIES

Cookies/Similar Technologies. Please refert to our Cookie Policy to learn how
you we use cookies, how you can manage your cookie settings, for detailed
information on the cookies we use and the intended purposes.

IP addresses. An IP address is a number that is used by computers on the network
to identify your computer every time you log on to the Internet. We may record
IP Addresses for the following purposes: (i) troubleshoot technical concerns,
(ii) maintain website safety and security (iii) better understand how our
websites are utilised, and (iv) to better tailor content to your needs depending
on the country you are in.

Log Files. We (or a third party on our behalf) may collect information in the
form of logs files that record website activity and gather statistics about a
user’s browsing habits. These entries are generated anonymously, and help us
gather (among other things) (i) a user’s browser type and operating system, (ii)
information about a user’s session (such as the URL they came from, the date and
time they visited our website, and which pages they've viewed on our website and
for how long), and, (iii) other similar navigational or click-stream data.

Web Beacons. We may use web beacons (or clear GIFs) on the Nestlé Sites. Web
beacons (also known as “web bugs”) are small strings of code that provide a
method of delivering a graphic image on a web page for the purpose of
transferring data back to us. The information collected via web beacons may
include information about how a user responds to an email campaign (e.g. the
time the email is opened, where does the user link to from the email, etc.). We
use web beacon information for a variety of purposes, including, site traffic
reporting, unique visitor counts, advertising and email auditing and reporting,
and personalisation.

WHAT ARE COOKIES?

Cookies are small text files that are placed on your computer by websites that
you visit. They are widely used to facilitate and to improve the use of our
website, or work more efficiently, as well as to provide information to the
owners of the site.

See below for details on what information is collected by cookies and how we use
that information. For more information about the kind of data we collect, please
read our Privacy Terms.

HOW AND WHY DOES HAPAG-LLOYD USE THEM?

Hapag-Lloyd uses cookies to gain a better understanding how visitors use this
website. Cookies help us tailor Hapag-Lloyd websites to your personal needs, to
improve their user-friendliness, gain customer satisfaction feedback on our
websites (through designated partners) and to communicate to you elsewhere on
the web. To enable this some cookies are applied when you enter our sites.

Hapag-Lloyd keeps all the information collected from cookies in a non–personally
identifiable format. Hapag-Lloyd cookies located on your computer do not retain
your name or your IP address.

We have summarized relevant information related to our use of cookies in these
Privacy Terms. You may obtain additional information by reviewing this cookie
information at Cookie Policy. We also provide details on our cookies in the
consent management window that is automatically opened once you enter our
website that use cookies.

By using a Hapag-Lloyd Site, you accept our use of cookies and other tracking
technology for the provision of the Hapag-Lloyd Site in accordance with this
notice. If you do not agree to our use of cookies and other tracking technology
in this way, you should set your browser settings accordingly or not use the
Hapag-Lloyd Site. If you disable cookies that we use, this may impact your user
experience while on the Hapag-Lloyd Site.

For cookies which require consent, we will ask for your consent via the cookie
banner. You can access and adjust the cookie settings at any time.

When using a mobile device to connect to the Internet, you should also refer to
the privacy notice of the specific App you are using to understand its specific
data collection practices.

HOW CAN I ACCESS AND ADJUST MY COOKIE SETTINGS?

You can adjust your cookie settings related to Hapag-Lloyd Sites at any time in
our Cookie Settings/Privacy Preference Center with immediate effect for the
future. Furthermore, you may block cookies, change the settings of your browser
add-ons.

Please ensure that your computer setting reflects whether you are happy to
accept cookies or not. You can set your browser to warn you before accepting
cookies, or you can simply set it to refuse them, although you may not have
access to all the features of this website if you do so. See your browser 'help'
button for how you can do this. You do not need to have cookies on to use or
navigate through many parts of this and other Hapag-Lloyd websites. Remember
that if you use different computers in different locations, you will need to
ensure that each browser is adjusted to suit your cookie preferences.

To delete the cookies and all information gathered, and otherwise change your
cookie settings please click the following link.

Change Cookie Settings

For useful information on cookies, see AboutCookies.org

WHICH COOKIE CATEGORIES DOES HAPAG-LLOYD USE?

Session cookies

Session cookies are temporary cookie files which are erased when you close your
browser. When you restart your browser and go back to the site that created that
cookie, the website will treat you as a new visitor.

Persistent cookies

Persistent cookies stay on your browser until you delete them manually or until
your browser deletes them based on the duration period set within the cookie.
These cookies will recognise you as a return visitor.

Cookies that send information to us (First Party cookies)

These are the cookies that we set on a Hapag-Lloyd Site and they can only be
read by that site. This is known as a "First Party" cookie.We also place cookies
on ads which are placed on other websites owned by third parties (e.g.
Facebook). We obtain information via those cookies when you click on or interact
with the advertisement. In this situation the ad is placing a “Third Party”
cookie. Hapag-Lloyd may use the information obtained by these cookies to serve
you with advertising that is relevant and of interest to you based on your past
online behaviour.

Cookies that send information to other companies (Third Party Cookies)

These are cookies that are set on a Hapag-Lloyd Site by our partner companies
(e.g. Facebook or advertisers). They may use the data collected from these
cookies to anonymously target advertising to you on other websites, based on
your visit to this Website. For example, if you use a social widget (e.g. the
Facebook icon) on the Website, it will record your “share” or “like”. Facebook
(as the company setting the cookie) will collect the data. This is known as a
“Third Party’’ cookie.

Please note that third party services placing cookies or utilizing other
tracking technologies through our services may have their own policies regarding
how they collect and store information. Such practices are not covered by our
Privacy Terms and we do not have any control over them.

Last updated: 27.06.2023

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When you visit our website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and, in case of so-called "necessary" cookies,
is also used to make the site work as you expect it to. The information may not
directly identify you, but it is person-identifiable information that is used to
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However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.

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These cookies are necessary for the website to function and cannot be
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made by you which amount to a request for services, such as setting your
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to block or alert you about these cookies, but some parts of the site will
not then work. These cookies do not store any personally identifiable
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* PERFORMANCE COOKIES

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These cookies allow us to count visits and traffic sources so we can measure
and improve the performance of our site. They help us to know which pages are
the most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If
you do not allow these cookies we will not know when you have visited our
site, and will not be able to monitor its performance.

For more information, please refer to the Cookie Policy.

* FUNCTIONAL COOKIES

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages. If you do not allow these cookies then
some or all of these services may not function properly.

For more information, please refer to the Cookie Policy.

* PERSONALIZATION

PERSONALIZATION

Personalization

These cookies may be set through our site by our advertising partners. They
may be used by those companies to build a profile of your interests and show
you relevant adverts on other sites. They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

For more information, please refer to the Cookie Policy.

* FOR CALIFORNIA RESIDENTS

FOR CALIFORNIA RESIDENTS

For California Residents

The California Consumer Privacy Act (CCPA)

Laws in California have changed to provide consumers with more transparency
and options. As of January 1, 2020, California residents can request a report
of their data and how it has been used, opt-out of the sale of data, or
request data deletion.

To opt out of the use of data at a browser level, you can choose not to allow
advertising cookies on the Advertising Cookies tab. To opt out of offline
sales of data, click on ”Submit data request” below and follow the prompts.

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