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HELP AND FAQS

 


LOGGING IN / OUT

LOGGING IN

 * Type the email address in the Email Address field.
 * Click the Next button.
 * Type the password into the Password field.
 * Click the Log in button.

FIRST TIME USERS LOGIN SET UP

 * Access your account activation email and click on the account activation
   link. The Create Password screen will appear.
 * The user selects a new password by entering the new password twice.
 * Click the Submit button to confirm the new password.
 * Select a security question and provide an answer in the Answer to your
   Security Question field.
 * Click Submit.

 

 

 

 

 
 * Click the Submit button to confirm the security question.
   

 

 

 

 

 

 

LOGGING OUT
 

For security reasons, it is important to completely log out of
the Sharesource portal after you are finished using it.

 * Find your username at the top right corner of the screen.
 * Click the Logout link.

 


FREQUENTLY ASKED QUESTIONS

LOGIN RELATED QUESTIONS

 * Q: I can't remember my password
 * Q: I've requested my password, but I'm told my details cannot be found. What
   should I do?
 * Q: I want to change my password
 * Q: I can't remember my username
 * Q: I have locked myself out of my account
 * Q: Why did the Forgot Password link send me to the Login Screen?
 * Q: Why am I being asked to change my password?
 * Q: Why am I being asked to update my security question?

MULTIFACTOR AUTHENTICATION QUESTIONS:

 * Q: Why am I being asked for secondary authentication?
 * Q: Are there any limitations to which mobile device models are supported by
   the Google Authenticator mobile application?
 * Q: Why am I being asked to re-authenticate?
 * Q: What if I do not have SMS or Google Authenticator?

APPLICATION RELATED QUESTIONS

 * Q: Why am I having trouble viewing certain web pages?
 * Q: Why can't I see certain patient information or access certain functions?
 * Q: The treatment time on the Treatment Summary screen is different from the
   time shown in the printed Treatment Summary report. Which is correct?
 * Q: How do I see data that is cut off in the data table?
 * Q: Why is content in a drop-down menu cut off?
 * Q: How can I access the electronic Instructions For Use (eIFU) ?

ADEQUEST RELATED FREQUENTLY ASKED QUESTIONS

 * Q: What is new with Sharesource Adequest?
 * Q: Why do I see features (e.g. various PETs - Peritoneal Equilibrium Tests)
   that are not used by my clinic?
 * Q: Where can I locate the Prescription Therapy Guide?
 * Q: Why are the Adequest screen fields highlighted in Red when I click on
   "Save for Later" or "Next" buttons?
 * Q: Why don't I see the Report I am generating?
 * Q: Why don't I see updates made by other clinicians?
 * Q: What happens when I navigate away from the "Adequest tab" when I am
   updating a screen?
 * Q: What does "range" under the fields mean on Adequest screens?
 * Q: What is the decimal precision supported in Adequest ?
 * Q: Why don't I see calculations for PET even though all Sections in PET are
   shown as complete ?
 * Q: Why is the Kt/V lab coming back different on Sharesource Adequest ?
 * Q: Why is there no option to model Smart Therapy?
 * Q: Why are my regimen input values from Adequest are not fully compatible
   when entering a Device Program ?
 * Q: Why do I see differences in Sharesource Adequest Dwell time versus PD
   Cyclers?

___________________________________________________

Q: I can't remember my password
A: Use the "Forgot Your Password?" link to reset your password.

Q: I've requested my password, but I'm told my details cannot be found. What
should I do?
A: You may be registered under a different email address. Try using the "Forgot
Your Password?" link with any other email addresses you may be registered under.
Alternatively, call Baxter HomeCare Services for help.

Q: I want to change my password
A: To change your password:

 * Log in to the portal using your current password
 * Click on the Down Arrow next to your name (in the upper right hand corner)
 * Click on "Account Settings"
 * Select "Change Password" and follow the instructions

Q: I can't remember my username
A: Your email address is your username. Try using your email address to log in.

Q: I have locked myself out of my account
A. Use the "Forgot Your Password?" link to reset your password.

Q: Why did the Forgot Password link send me to the Login Screen?
A. If a new Sharesource user doesn't click on the activation link from their
email prior to trying to use the Forgot Password link, Sharesource will not
allow them to proceed and will send them to the Login Screen.

Q: Why am I being asked to change my password?
A. Sharesource has updated password requirements. Your current password may not
meet those requirements and needs to be changed.

Q: Why am I being asked to update my security question?
A. Sharesource has updated policies regarding security questions. As a result,
you need to select and answer a new security question.

Q: Why am I being asked for secondary authentication?
A. The clinic administrator has implemented secondary authentication for
enhanced security.

Q: Are there any limitations to which mobile device models are supported by the
Google Authenticator mobile application?
A. Yes, there are limitations. All device requirements are listed in the
installation instructions for the Google Authenticator mobile application on
their website: https://support.google.com/accounts/answer/1066447

Q: Why am I being asked to re-authenticate?
A. Your previous authentication session has expired either because of the amount
of time since your last authentication or because you are logging in on a new
device.

Q: What if I do not have SMS or Google Authenticator?
A. Contact Baxter Technical Assistance. They will help you set up a secondary
authentication method that works for you.

Q: Why am I having trouble viewing certain web pages?
A: You may not be using a supported web browser. The support web browsers for
Sharesource are Internet Explorer, Chrome, Firefox, and Safari. A resolution of
1024x768 or higher is recommended.

Q: Why can't I see certain patient information or access certain functions?
A: Patient access and access to Sharesource functionality is dependent on a
user's permission levels, which are set via the User Management. Contact your
clinic administrator to verify you have the appropriate access. If there are
still issues, contact Baxter Customer Service.

Q: The treatment time on the Treatment Summary screen is different from the time
shown in the printed Treatment Summary report. Which is correct?
A: The Treatment Summary screen contains the correct treatment time. If a
treatment overlapped with daylight savings time, the report incorrectly
calculates the treatment time.

Q: How do I see data that is cut off in the data table?
A: To see the full information, hover over the information that has been cut off
with your mouse. If this does not work, select "View" or "Edit" to see the full
information.

Q: Why is content in a drop-down menu cut off?
A: This is a known error with Internet Explorer 8. Try using a different
supported browser such as Chrome, Firefox, or Safari.

Q: How can I access the electronic Instructions For Use (eIFU) ?
A: To access the eIFU:

 * Log in to the portal using your current password
 * Click on the Help link
 * Click on the View User Manual link

Q: What is new with Sharesource Adequest?
A: Sharesource Adequest is now a web/cloud based kinetic modeling
tool/calculator built within the Sharesource application.

 * Updated calculations for modeling - Analytical to Numerical approach - for
   improved accuracy : Runge-Kutta Fourth Order method used to calculate
   regimens
 * New PETs: Modified, Fast & Mini, with continued support for
   Standard/Simulated PETs
 * Supports multiple PETs (PET History) per patient
 * Sortable Dashboard, by: Kt/V, 24 hour collection, PET collection
 * Unit of Measure (UoM) can be changed post entry (e.g. Kilogram to pounds)
 * Supports multiple preferred regimens per patient
 * New Pediatric Total Body Water Method - Morgenstern Schaefer Warady

Q: Why do I see features (e.g. various PETs - Peritoneal Equilibrium Tests) that
are not used by my clinic?
A: Adequest is an inclusive, global application designed to cover broad
practices.

Q: Where can I locate the Prescription Therapy Guide?
A: It is located under Help. Click on the Help icon located in the top right
corner of the screen to access this guide.

Q:  Why are the Adequest screen fields highlighted in Red when I click on "Save
for Later" or "Next" buttons?
A: Below are possible reasons why the data you entered in the screen is
considered invalid by Adequest.

 * Field contains letters or unsupported characters
 * Field contains decimal precision that is not supported by Adequest. The
   Adequest User Guide (Click on the Help icon to access the guide), in Appendix
   B provides the supported precision for each screen.
 * Field contains a Space

Use Backspace or Delete to clear the field and re-enter the values with the
correct decimal precision.

 

Q: Why don't I see the Report I am generating?
A: Try one of these below options for Reports

 * In Firefox, if reports are not generating, enable pop-ups.
 * Browser might have saved reports in Download directory, please check browser
   settings for location of saved downloads for generated reports.

Q: Why don't I see updates made by other clinicians?
A: Save the screen you are currently working on and click on the "Adequest tab"
OR click on the Left navigation to get the latest respective patient specific
data.

Q: What happens when I navigate away from the "Adequest tab" when I am updating
a screen?
A: User has to choose "Save for later" or "Next" button to save the data they
are currently working on before navigating out of Adequest.

Q: What does "range" under the fields mean on Adequest screens?
A: Range for Regimen screens must be met in order to model regimens, and the
fields are highlighted in red if values are outside range.
Ranges for PET, 24 hour Collection, and Adequest Settings screens are
recommended ranges and allowed to deviate outside the range, and fields are
highlighted in yellow if the values are outside the range.

Q: What is the decimal precision supported in Adequest?
A: On the Regimen screens decimal values are automatically rounded to Adequest
supported decimal precision.
For the PET, 24 hour and Adequest settings screen refer to the Adequest User
guide Appendix B for Adequest supported decimal precision.

Q: Why don't I see calculations for PET even though all Sections in PET are
shown as complete?
A: The calculations are not available if there is an issue in the PET input
data. From the PET Summary screen, choose to Edit the sections and review all
the PET sections: Overnight, Four Hour and Lab Data and try to calculate again.

Q: Why is the Kt/V lab coming back different on Sharesource Adequest ?
A: The Kt/V equation is the same as the existing RenalSoft Rx Management/PD
Adequest tool, but there are new methods used in Total Body Water calculation
for Sharesource Adequest. Refer to Adequest User guide Appendix A for the
current TBW calculation methods.

Q: Why is there no option to model Smart Therapy?
A: This functionality is not yet available, it is planned to be in a future
release.

Q: Why are my regimen input values from Adequest are not fully compatible when
entering a Device Program ?
A: Values in Adequest support a universal range of values to support all
different kind of devices. Device specific ranges could be different and might
not be compatible with Adequest universal regimen values range.

Q: Why do I see differences in Sharesource Adequest Dwell time versus PD
Cyclers?
A: Sharesource Adequest is device independent. It does not use the PD Cyclers
calculations for Cycle/Dwell Time. The Estimated dwell time values displayed in
the Sharesource Adequest Regimen Modeling screen is 30 mins less than the
displayed Cycle Time to account for fill and drain periods. In the Tidal
section, Estimated dwell time is calculated as CycleTime-Tidalpercent/100 x 30
mins.



Click here for Sharesource Direction Insert

Japan medical device nomenclature: Program for developing treatment plan for
Peritoneal Dialysis
Product name: Sharesource
Highly controlled medical device
Approval Number: 22800BZX00345000
Marketing authorization holder: Baxter Healthcare Corporation 1-8-10, Harumi,
Chuo-ku, Tokyo
Manufacturer: Baxter Healthcare Corporation One Baxter Parkway, deerfield,
Illinois, United States of America
Software version: 5.1.3
Product Code: 5C9400
GTIN: (01)04987456522019


Click here for Sharesource Adequest Direction Insert

Japan medical device nomenclature: Program for developing treatment plan for
Peritoneal Dialysis
Product name: Sharesource Adequest
Highly controlled medical device
Approval Number: 30100BZX00092000
Marketing authorization holder: Baxter Healthcare Corporation 1-8-10, Harumi,
Chuo-ku, Tokyo
Manufacturer: Baxter Healthcare Corporation One Baxter Parkway, Deerfield,
Illinois, United States of America
Software version: 2.4.0
Product Code: 5CGM20
GTIN: (01)04987456523542

Back


Sharesource Connectivity Platform for Use with Homechoice Claria APD System
Version: 7.1.2
Product Code: 5CGM01
GTIN: 45413765545724
Place of Manufacture: USA
Date of Manufacture: 2020-11-23
Version: 8.4.0
Product Code: 5CGM01
GTIN: 15413765545723, 25413765545720
Place of Manufacture: USA
Date of Manufacture: 2022-01-07




GTIN is shown as GTIN : Base, Analytics.
Version 8.4.0 may not be available in your country.
For more information, contact your country Baxter Representative listed on
Contact Us page.







Sharesource Adequest
Version: (10) 2.4.1
GTIN: (01) 00085412547404
Place of Manufacture: USA

(11) 2022-05-23

5CGM20





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Sharesource Connectivity Platform for Use with the Amia Automated PD System
Version: 5.1.3
GTIN: 35413765565695
Place of Manufacture: USA
Date of Manufacture: 2020-05-07
Version: 6.2.1
Product Code: 5C9400
GTIN: 45413765565692, 55413765565699
Place of Manufacture: USA
Date of Manufacture: 2022-01-07




GTIN is shown as GTIN : Base, Analytics.
Version 6.2.1 may not be available in your country.
For more information, contact your country Baxter Representative listed on
Contact Us page.







Sharesource Connectivity Platform for Use with MyPD Patient Mobile Application
Version: 1.0.0
Product Code: 5C9500
GTIN: 00085412778495
Place of Manufacture: USA
Date of Manufacture: 2021-04-14







Use of this system is subject to Baxter’s Privacy Policy/Terms and Conditions.

Copyright © 2022 Baxter. All rights reserved. Patient Confidential Information.
 * Baxter Corporate Site
 * Contact Us
 * Help & FAQs
 * Privacy Policy/Terms and Conditions

 * Sharesource Connectivity Platform for Use with Homechoice Claria APD System


 * Sharesource Adequest