community.docusign.com Open in urlscan Pro
13.224.103.25  Public Scan

URL: https://community.docusign.com/esignature-111?utm_campaign=GBL_US_PRD_AWA_2405_CommunityCTA&utm_medium=email&utm_source=postsend
Submission: On November 06 via api from US — Scanned from DE

Form analysis 2 forms found in the DOM

GET /search

<form method="get" action="/search">
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Supported platforms: YouTube, Soundcloud, Deezer, Vimeo, Dailymotion.&quot;,&quot;wysiwyg.modals.embed.submit&quot;:&quot;Insert&quot;,&quot;wysiwyg.features.links.link_button&quot;:&quot;Save&quot;,&quot;Upload image&quot;:&quot;Upload image&quot;,&quot;o_embed.error.error_no_url&quot;:&quot;Missing embed URL&quot;,&quot;o_embed.error.error_not_valid_url&quot;:&quot;URL provided is not valid&quot;,&quot;o_embed.error.error_service_not_supported&quot;:&quot;The provided domain is not supported&quot;,&quot;o_embed.error.error_not_retrieved&quot;:&quot;Embed data could not be retrieved&quot;,&quot;vraag&quot;:&quot;Question&quot;,&quot;advanced.search.show.more.topics&quot;:&quot;Show {number} results&quot;,&quot;forumList.meta.counter.post.user.new&quot;:&quot;{n} new&quot;,&quot;beantwoord&quot;:&quot;Solved&quot;,&quot;Sticky&quot;:&quot;Sticky&quot;,&quot;topicList.meta.voted&quot;:&quot;Voted&quot;,&quot;topicList.meta.vote&quot;:&quot;Vote&quot;,&quot;Show more&quot;:&quot;Show More&quot;,&quot;live.searchv2.no.result.title&quot;:&quot;No search results&quot;,&quot;live.searchv2.no.result.text&quot;:&quot;We couldn't find anything related to your query. 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Supported file types: {allowed_files_type}&quot;,&quot;js.uploader.error_file_size&quot;:&quot;Sorry, we couldn\u2019t upload your file because it's too big. Maximum file size: {allowed_files_size}&quot;,&quot;content_type.label.idea&quot;:&quot;Idea&quot;,&quot;js.uploader.error_on_upload&quot;:&quot;Something went wrong, please check your link and try again.&quot;}}}"
        data-css-anchor="algolia-search">
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                    </svg></button><input aria-label="Search" type="search" placeholder="Search the Docusign Community" autocomplete="off" autocorrect="off" autocapitalize="off" data-track-type="click keydown" data-element-name="Search input"
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Name: forgotPasswordPOST /member/forgotPassword

<form name="forgotPassword" method="post" action="/member/forgotPassword" class="form js-ajax-form--forgot" id="form--forgot__1469359149" data-mn="ItemView" data-mn-app="frontend">
  <div class="js-notification" data-mn="CompositeView" data-mn-app="frontend">
    <div class="box box__pad is-hidden">
      <ul></ul>
    </div>
  </div>
  <div class="form__row">
    <div class="first">
      <label class="label required" for="forgotPassword_username"> Enter your e-mail address </label>
    </div>
    <div class="second">
      <input type="text" id="forgotPassword_username" name="forgotPassword[username]" required="required">
    </div>
  </div>
  <div class="form-row first">
    <button type="submit" id="forgotPassword_submit" name="forgotPassword[submit]" class="btn btn--cta qa-submit-button"> Send Message <div class="loader"></div></button>
    <a href="#" class="group__item end js-open-modal qa-forgot-password-overview-link" data-modal="login" data-mn="ItemView" data-mn-app="frontend">Back to overview</a>
  </div>
  <input type="hidden" id="forgotPassword__token" name="forgotPassword[_token]" value="ukK7gEx71hBHrbb27RnkX5MCogUxncZaogLu8n9cqns">
</form>

Text Content

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ESIGNATURE

Have Docusign eSignature questions? Find answers here!


 * 4,932 Topics
 * 14,950 Replies

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4932 Topics

Recently Active

Most Replies
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Newest First

Y

yayalaNewcomer
asked in eSignature
Approval of form-417368 for Rodney Nadal


Approval of FORM-417368 for credit on manager training - R Nadal

0
10
Y

25 minutes ago
E

eisme72New Voice
asked in eSignature
App request error when logging in


When I try to log in I keep getting “App Request Error”

9
45422
E

40 minutes ago
S

SRCNewcomer
asked in eSignature
App Request Error - logging in




0
141
S

1 hour ago
M

Matthias BlazejakNewcomer
asked in eSignature
New user can-'t see templates


We have around 115 users, which all get templates by group ‘everyone’. Our
newest user can’t see any templates. Her account was created as always. We
re-created the account already. Has anyone seen this behaviour before? I checked
all permissions. Any ideas welcome! Thanks in advance.

0
112
M

4 hours ago
F

FendriNewcomer
asked in eSignature
How long the data still exist in DocuSign


Hi DocuSign Community, Need your advice. I have a customer who subscribe
corporate plan before and didn’t renewal this year around June and now they
can’t open the account. In the mean time, they realize that they haven’t
completed download and they want to access the account again to see the history.
My question, How long DocuSign keep the document and is that possible for them
to renew the old account so that they can access all history? THank you.

0
40
F

5 hours ago
D

Diego OleaNewcomer
asked in eSignature
Signatories do not receive a copy of signed documents when the documents are
completed, they just receive a notification that the document was executed, how
to send them copies of the documents they signed-off, not all of them?


Signatories do not receive a copy of signed documents when the documents are
completed, they just receive a notification that the document was executed, how
to send them copies of the documents they signed-off, not all of them?

0
4849
D

8 hours ago
Z

ZachLNewcomer
asked in eSignature
What account or permission profile settings control the availability of
Recipient Privileges and Document Visibility settings?


Currently with the account I’m in has missing Recipient Privileges Specifically,
“Recipients must be signers to view signed documents”. There is also no Document
Visibility setting either. Are there other account settings that dictate the
availability of these settings? If so what are they? The objective is to control
document visibility to specific people The page I am trying to work off of is
below
https://support.docusign.com/s/document-item?language=en_US&bundleId=gbo1643332197980&topicId=tmi1578456411160.html&_LANG=enus
Thanks for your time

0
71
Z

12 hours ago
M

mourjyaNewcomer
asked in eSignature
Merge document and template


i am trying to merge a custom template and a base64 encoded pdf into one and
send for signing. my current request body looks like tghis { "emailSubject":
"Please sign this document", "compositeTemplates": [ { "compositeTemplateId":
"1", "serverTemplates": [ { "sequence": "1", "templateId": "" } ],
"inlineTemplates": [ { "sequence": "2", "recipients": { "signers": [ { "email":
"", "name": "M", "recipientId": "1", "routingOrder": "1", "roleName": "Signer",
"tabs": { "textTabs": [ { "tabLabel": "Agent1", "value": "kaala1" }, {
"tabLabel": "agent2", "value": "kaala2" }, { "tabLabel": "agent3", "value":
"kaala3" }, { "tabLabel": "agent_npn", "value": "1234567" } ], "signHereTabs": [
{ "tabLabel": "Signature", "anchorString": "/sig/", "anchorXOffset": "0",
"anchorYOffset": "0", "required": true, "width": "200", "height": "50" } ],
"dateSignedTabs": [ { "tabLabel": "Date Signed", "anchorString": "/date/",
"anchorXOffset": "0", "anchorYOffset": "0", "required": true } ] } } ] } } ],
"documents

0
52
M

14 hours ago
K

kittenstarrNewcomer
asked in eSignature
I can't contact support


Hello, I am trying to contact support, but whenever I click on the ling it logs
me out and I can’t log back into the support section. Anyone knows what’s wrong?

0
183
K

14 hours ago
J

JohnKMoreheadNewcomer
asked in eSignature
Can't Find a Document I signed


Recently, I rented an Airbnb. The Lessor sent me a contract via Docusign. I know
I signed and returned the document but now I cannot locate it. I subsequently
opened a Docusign account attempting to locate the document but have been
unsuccessful. I checked with the Lessor and he said that he never sent such a
contract. I checked with Airbnb and they said that they never sent a document.
Can you please help me locate the document? Thank you!

0
234
J

15 hours ago
A

akendall1966Newcomer
asked in eSignature
Replacement for expired link...


I am trying to access a document I signed May 3 this year 2024. I have the
original email inviting me to sign. I click this link and get the expired link
page. I have made multiple requests for a new link, but nothing arrives. I have
checked spam. I didn’t have an account at the time of signing but have created
one in case I could access the document that way but there is nothing available.
I also tried the access document link on the docusign.com homepage with the
security code in the email but end up in the same expired link no new link
provided by the request loop. Been at least three hours since first requesting a
new link. Is this normal? AK

0
122
A

15 hours ago
B

BeenTryingForAYearNewcomer
asked in eSignature
I want my DocuSign DELETED.


My eSign account was created by my employer on my behalf.It worked for about 6
months. Then, boom! I suspect that the reason I cannot verify myself is that my
country of origin has bought “our” passport creation process from a Chinese
source. Just spoke with support, nothing can be done. I have been trying to sign
for a YEAR now. (06/11/2023) I CANNOT SIGN A THING.My residence permit is also
not allowed. Is there ANY WAY I can get my account deleted? This is all I want
now, thanks but NO thanks.

0
284
B

15 hours ago
J

jmavNewcomer
asked in eSignature
People assigned 'receive a copy' are not getting it


I have to submit these docusigns signed by 1 person and 2 people receive copies.
The 2 people who i have set as ‘receive a copy’ are not receiving them after the
pdf is signed and dated. How can i fix this?

0
151
J

15 hours ago
V

vmf14Newcomer
asked in eSignature
Signature in 1 correct and another incorrect place


how do i remove signature put in wrong place in my document? And if I have to
send a new envelope, do I have to delete the original envelope and have everyone
sign again on the new envelope?

0
142
V

17 hours ago
H

HigginsNewcomer
asked in eSignature
Changing the certificate information


A customer wants us to change so minformation regarding who sent the sign
document in the PDF signature panel. Today it looks like this: and we need to
have it look like this: The pictures is only for you to understand the issue we
have. Are there any quick solutions to this?

0
82
H

17 hours ago
A

aakash_d_moryaNewcomer
asked in eSignature
How I can customize the final email body?


Hello folks, Once the signing process is completed, all participants are
receiving email notifications with a message along the lines of: I would like to
inquire if there is any way to customize the contents of these emails. It
appears that the notification includes the phrase "All parties have completed"
and repeats the content from the last email, which does not look ideal. Could
you please advise on how I can modify or remove this repetitive text?

0
545
A

17 hours ago
R

RossLNewcomer
asked in eSignature
SSO RelayState


Our organization is using DocuSign SSO. After successful SSO users always land
on https://apps.docusign.com/send/home page. We would like our users to be
redirected the Drafts view instead -
https://apps.docusign.com/send/documents?view=draft Usually in SAML SSO this is
done via RelayState parameter but DocuSign is ignoring this parameter. Is there
a way to force DocuSign to go to a different page/view after SSO? Thanks.

0
104
R

17 hours ago
V

volunteerqueenNewcomer
asked in eSignature
This Document is now complete


I created a powerform to distribute to volunteers via a link so that I dont have
to email each individual the same form. However, when I click on the link from a
personal email to test the form, it says “this document is now complete” without
having any of the fillable fields filled in and submitted. How can I fix this?

0
60
V

17 hours ago
N

NoorNewcomer
asked in eSignature
Subject: Urgent Assistance Needed: Retrieval of Removed Documents


Subject: Urgent Assistance Needed: Retrieval of Removed Documents To Whom It May
Concern, I urgently need assistance regarding items that have been removed from
DocuSign. These are important contracts, and I need to know how I can retrieve
them after their automatic removal. Thank you for your prompt attention to this
matter. Best regards,

0
92
N

19 hours ago
T

TatjanaNewcomer
asked in eSignature
Adding 2nd signatory


Hi! I have a question concerning adding a second signatory to an existing
account. I have a standard plan, but according to my settings, I can’t add a new
user to the account until I upgrade the plan. How many signatories (signatures)
can one have on a Business Pro plan?

0
51
T

19 hours ago
J

Jeremie LCNewcomer
asked in eSignature
Is it possible to sign a document at a given time, then edit a secition of the
signed document and submit it for final apprval?


Hi all, We are using a particular document in which there is an initial section
that should be filled and signed by a set of individuals. Following the
completion of the work described in this first section, the document must be
updated with results and this final document is submitted for closure/final
approval. The document template is currently a Word document. When we submit the
document to Docusign for the first set of signatures, it will generate the PDF
with signatures. Is there a way to have this PDF editatble for the second
section (where some results are recorded) and the submitted again for the second
set if signatures? Thank you!

0
121
J

20 hours ago
I

ITMSCoopNewcomer
asked in eSignature
Multiple emails being sent out


Multiple users have had email from Docusign when they haven’t logged in that
day. The last case was a user with the initial email as a “Reminder: Complete
with Docusign” , followed up with 3 emails to “Complete with Docusign” Other
users have reported the same issue

0
612
I

21 hours ago
T

TrujusticeNewcomer
asked in eSignature
mobile authentication


Hello, should a signature drawn by mobile phone have authentication seal around
the name. Has anyone ever run into that situation where no authentication no
time stamp / signed by seal was around the signature?

0
142
T

22 hours ago
B

borkodNewcomer
asked in eSignature
Access expired link for a document I did not sign


Last year, I was sent a link to sign a document. I did not sign the document.
The link has since expired. Is there a way to access the original document that
I was sent to sign? I’ve tried a few methods already: Link Using the security
access code I created a DocuSign account with the same email that I received the
link to, but I still don’t see any documents in my inbox / account I’ve also
tried opening a support case, but I believe that is for paying customers. I
received a log-in error trying to access the support portal. I am wondering if
there is a way to access the original document I was sent to sign even though I
never did sign it? Any help would be appreciated. Thank you in advance.

0
432
B

23 hours ago
X

xiyan.liNewcomer
asked in eSignature
How to edit fields in the "Add recipients".


I want to add a field in the “Add recipients” part.How to edit “Add recipients”?
For example,I want to add “role” field,It is a list item.it have “admin” add
“customer” options. As shown in the figure: Add role field under the Email

0
420
X

1 day ago
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