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 * FINCAD


FINCAD CASHES IN ON APPLICATION MODERNIZATION


ONICA (A RACKSPACE TECHNOLOGY COMPANY) HELPED FINCAD MIGRATE ITS LEGACY
APPLICATION TO AWS FOR BETTER PERFORMANCE, MORE AUTOMATION AND STREAMLINED
MANAGEMENT.

Industry Financial Services Challenge

To improve performance and reduce manual management, FINCAD wanted to modernize
its legacy web application and move it to the cloud but needed technical
assistance and training to meet the timeline.

Solutions Cloud, Public Cloud Platforms Cloud, Amazon Web Services (AWS)


OUR CUSTOMER

FINCAD, a Canadian financial services company, builds software designed to value
financial derivatives. It serves both retail and institutional investors,
including banks, insurance companies and hedge funds. FINCAD’s software helps
investors make informed investment decisions with on-demand calculation and
analysis of derivatives, alternative reference rates and pricing verifications.


APPLICATION MODERNIZATION REDUCES DATA CENTER BURDENS

As a financial services company, FINCAD is subject to stringent compliance
regulations and, to be successful, it needs to crunch multiple data streams
quickly, securely and accurately. The company valuation system, Insight, was a
legacy web application with a traditional database, app server and web server
that’s been in use since 2000.

The application lived in a data center where power and cooling were provided,
but the management of the system and backups still fell on the FINCAD team.
Facing end of life for some of its infrastructure and looking to end its
dependence on a physical data center, FINCAD took the opportunity to modernize
and move the application to the AWS cloud. This would allow it to run on more
performant hardware, modernize the application and integrate automation to
streamline management. FINCAD engaged with Onica (a Rackspace Technology
company) for support and guidance through the migration.



> “With COVID-19, our team was working from home in different geographical areas
> and having these training modules available to get us up and running really
> eased the transition.”

Timothy Lee, Head of Support and Hosted Applications Operations, FINCAD


MIGRATION PLANNING UNCOVERS DEEPER NEEDS

The initial engagement focused on the migration. FINCAD set an aggressive
completion date that was driven by contractual and industry factors. If it
couldn’t make the move before the annual blackout period, FINCAD would be forced
to sign another data center contract and further delay its transition. However,
after a comprehensive discovery session, it was determined that more than a lift
and shift was needed to address gaps in performance, security, compliance and
disaster recovery.

Previously, the team had to manually configure servers, a lengthy process that’s
prone to human error. Onica transitioned the application to an
infrastructure-as-code setup with an automated CI/CD pipeline. To further reduce
risk and ensure adherence to stringent FinServ compliance mandates, Onica worked
with FINCAD to integrate automation around security, testing, monitoring,
compliance and disaster recovery. In addition to monitoring and alerting to any
suspicious activity or compliance violations, its environment also has
pre-defined instructions on how to react to certain events. Applying
cross-platform expertise, the Onica team also advised FINCAD on the most
efficient way to manage its mission-critical Microsoft SQL instances in a
modernized environment.

In a matter of months, the application was migrated to AWS. FINCAD was able to
exit the data center, avoid signing a new data center contract and complete the
transition before the end-of-year blackout period. Currently running in a hybrid
environment, FINCAD is using the technology and knowledge gained from its Onica
engagement to move more elements to the cloud.


THE VALUE OF FANATICAL EXPERIENCE

Providing a Fanatical Experience® is more than just technical execution; it’s
setting customers up for success. Though FINCAD engaged with us for migration
assistance, the Onica team dug deeper to help it simplify workflows and apply
security, compliance and disaster recovery best practices. Beyond the technical
aspects of moving the application to the cloud, Onica provided in-depth training
to FINCAD, as well.

The project kicked off during the COVID-19 pandemic, making it impossible to do
traditional, in-person training. To lay the foundation for success, the Onica
team developed customized training modules to help ensure that FINCAD could
manage and optimize its AWS environment after the project handoff. The in-depth
training on GitLab, Terraform, Systems Manager Agent (SSM) and other tools
included documentation, live virtual sessions and on-demand videos. “With
COVID-19, our team was working from home in different geographical areas, and
having these training modules available to get us up and running really eased
the transition,” recalled Timothy Lee, Head of Support and Hosted Application
Operations at FINCAD.

The Onica team not only managed the migration and provided training, but it also
helped FINCAD uncover an appropriate incentive program for the project that
resulted in further cost savings. “We never realized the amount of support that
we could get from AWS,” Lee shared. Onica’s deep knowledge of AWS from both a
technical and business perspective, helped FINCAD reduce the project’s overall
complexity and costs.


MODERNIZATION YIELDS DRAMATIC IMPROVEMENTS

Taking an outcome-based, customer-focused approach, Onica delivered FINCAD the
technical assistance it needed migrate and modernize its application, along with
the tools and training required to manage and grow its environment into the
future. “It was equally a technology implementation and a knowledge transfer,”
Lee explained.

The new environment, infused with automation and built on a modernized
infrastructure, reduces errors, increases productivity and cuts costs for the
FINCAD IT team. The move has also provided a measurable improvement for its
users. According to Lee, “We measured valuations and they’re running about six
times faster now.”

> FINCAD has improved the speed of its processes with valuations now running six
> times faster.

About Rackspace Technology

Rackspace Technology is a leading end-to-end multi-cloud technology services
company. We can design, build and operate our customers’ cloud environments
across all major technology platforms, irrespective of technology stack or
deployment model. We partner with our customers at every stage of their cloud
journey, enabling them to modernize applications, build new products and adopt
innovative technologies.


LET’S TALK STRATEGY

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